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Online Retailer - Flower Delivery Scam

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Online Retailer - Flower Delivery Scam Reports & Reviews (336)

- San Francisco, CA, USA
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I wanted to order flowers online for my friend and looked up a same-day delivery florist in her town. Roger florist Website came up in Google search. I thought it looked legit, I clicked and placed my order, giving my address and debit card information. Also her address as the receiver. After I clicked pay, I noticed that I did not receive an order number or an order confirmation. Just a pop up that said, thank you for your order. I called the customer service number listed at the top of their website, and right away. It seems suspicious because no one answered . I was immediately on hold listening to some music for quite a while, then somebody got on the line, they sounded far away like they had an accent, and they were in India, I started to tell them that I didn’t receive an order confirmation. They hung up, and I went into listening to the on hold music again. It became clear that I’ve been scammed. I called my bank right away and told them that I think I’ve been scammed, but the transaction already went through and the amount was

taken out immediately.

I checked twice throughout the day with my friend, she was at home, and no one has attempted delivery of a flower bouquet.

I believe my bank is looking into this as far as I’m concerned, I have no recourse with the merchant.

I also noticed that they were two transactions for Google that were attempted on my account, they were placed on hold. I do not use this card for Google and I have put a lock on my ATM card this morning.

Clearly this company is a scam!

They pop right up on Google search as a sponsored advertiser, I think this needs to be investigated right away, and their website needs to be taken down before they claim more victims

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- Medford, OR, USA
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Roger Florist website says they are a flower order and delivery service. I placed an order on March 6, 2023 over the phone for flower delivery for $48, to be delivered March 7, 2023. The representative from Roger Florist took my mailing address, email, phone number, and card number. My account was immediately charged $62.31, but I was never sent a confirmation email with order tracking. The flowers were never delivered. I sent a text request to customer service evening of March 7 for a full refund. I received a reply to that text March 8, 2023 advising they were unable to deliver and a refund would be issued in 1 - 2 days. As of March 15, I still have not received a refund. When I try to call their numbers on their website they immediately hang up on me when I start to request help. They do not respond to the customer service text or email. When I tried the live chat option on their website it just says “failed to send”.

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- Toms River, NJ, USA
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Went on to their website because it showed local florist that had tulips. Ordered for same day delivery

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- North Royalton, OH, USA
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I searched online for a local florist in Ashland, OH, Roger Florist came up and I called them to place an order. The flowers were not delivered so I called Roger Florist back 3/3/23 and it kept ringing and would play music in the background. I called again the next day, I kept getting put on hold and no one would come back to the phone. I was finally able to speak to someone and was told they refunded my money because they were too far, he said they were in Jersey. I cancelled my credit card because I felt like this was a scam so I filed a dispute with my credit card company.

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- Johnstown, PA, USA
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I tried to send flowers to my girlfriend for Valentine's day. I ordered them on line from Roger Florist on February 10, 2023 and paid through Venmo. I live in Johnstown, PA 15905 and was sending them to my girlfriend in Anderson, South Carolina.

I paid with my Venmo account and $64.18 was taken from my Venmo account and the flowers were never delivered. I got a phone call from someone later that said I was scammed. I tried calling the number (855) 451-2339 listed on my venmo transaction under Roger Florist and it rings numerous times then just starts beeping. I am just interested in trying to get my money refunded. I am a college student who does not have any extra money to be scammed like this.

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- Alpharetta, GA, USA
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I ordered flowers for a funeral and was told they were a local florist (they came up when I googled florists for the city.). They said they would email me when they were delivered. When I hadn't heard from them, I called. After numerous phone calls I was told the funeral home was out of the delivery area so the order was canceled and they were refund my money. When I was unable to reach customer service I emailed them at [email protected]. A "manager" responded and said they couldn't find my order so I sent information from my cc statement. When I didn't hear back I called again, was unable to reach them so emailed back. I was told I would receive a refund (but it was for the incorrect amount), but after almost 3 weeks have yet to see a refund. I have filed a dispute with my cc company as well.

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- Nashua, NH, USA
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Was looking online for a florist to deliver flowers to my sister's new home in FL. I saw an ad when I Googled flower delivery in The Villages- and the ad said that Roger's Florist was best rated for that area. I charged $144.61 to my VISA on 2/6/23. Roger Florist

Thank You for Your Order

Customer Name: Cynthia T

Order: 137682

Order Details

Product Name Quantity Amount

1 Eden 1 $119.74

Service Fee : $14.99

Tax : $9.43

Total : $144.16

On Feb 14th, I learned that my sister never received the flowers so I emailed customer service. A day or 2 later, I called and someone answered the phone- not identifying that I had reached a flower shop or any business. I asked if it was Rogers Florist and he said it was. I gave him my order # and name and copied this: and he said they had cancelled my order because they don't deliver to that area. I was never informed of this before. I was told he was issuing a refund to my credit card and when I mentioned that I thought the customer service was terrible, he hung up on me. It is almost a month later and I still have not received a refund. I reached out again and on 2/28 received this email: Hello Cindy

My name is Denise and I am a manager at Rogers.

I have looked into the system and it shows me a refund on our end.

Please see below for our system receipt.

Would you please give it 1 or 2 more days and if you still do not see the refund please contact me direct by replying to this email and please put my name Denise on the subject line so it can forwarded directly to me.

Have a lovely day! I'm always here for you!

ID: 137682

Customer Name: ******* * *********** ******** Total Amount: $119.74

Service Fee : $4.99 *** (THIS IS $10 LESS THAN WHAT THEY CHARGED ME!!)

Tax: $8.73 - (Sales Tax)

Refund Total: $133.46*** different total than what I was charged

I have sent 3 more emails to Denise letting her know that STILL nothing is showing up on my credit card account from ROger Florist.

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- Clearwater, FL, USA
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Ordered funeral flowers that never arrived at funeral home

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- Florissant, MO, USA
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Purchase same day delivery flowers on February 24 2023. Flowers never came. Placed call to company later that evening. Spoke with agent who said money will be returned due to service address out of delivery area. Money had still not been refunded. Placed call to customer service number and continue to get hung up on by foreigners. No response from anyone

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- Volant, PA, USA
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Ordered same day delivery item online for a funeral. This company pops up locally-but IT IS NOT LOCAL. Never received a confirmation of order or receipt. called bank within an hour and money had already been drafted. Never received a delivery. Emailed-no response. Live Chat does not work-it does not send your messages. There are 2 phone numbers given. One does not answer and one puts you on hold, and then you are told you have to email the complain -which again-they do not acknowledge or answer. You will then have to have your bank info changed as they hav e your info. You will also have to file a dispute at bank for refund of money that they stole from your account.

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- Cleveland, TN, USA
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Flowers were not delivered. Promised refund that has never come.

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- Saint Paul, MN, USA
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Website looked like a florist from Iowa. i completed a transaction for flowers to be delivered. I never got a email confirmation. Waited one day then tried the txt box for customer service, that did not work, Then called, they said they would get a confirmation email. It was never sent. three hours later I called again, they hung up on me when I tried get this resolved.

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- Lilburn, GA, USA
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I ordered flowers to be sent out of state. Searching Google I located a florest named Roger's florest in Gadsden Alabama. I ordered flowers . None were delivered. A disclaimer about Roger's florest was displayed..I called the florest & they hung up each time I called. I have reported this to Mastercard and have canceled my card...

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- North Royalton, OH, USA
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March 3, I ordered flowers from ROGER FLORIST and was promised same day delivery and a receipt was to be sent to my email. The flowers NEVER were sent and the receipt was NEVER emailed to me. But my Mastercard WAS CHARGED. They now have my address ,phone number, charge card and email.

MANY phone calls did NOT resolve this problem.

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I had placed a flower order on 2/9/23 to be delivered to a coworker after the passing of her mother. The zip codes provided on the Roger Florist website showed that her address was within their delivery area. I received an email 2/13/23 that stated the order had to be canceled because it was undeliverable and a refund has been issued to my credit card. That same day I placed the exact same order but chose a different delivery address (my work), also listed on their website as an area that they deliver to. Later that day I received another email which was identical to the first order cancellation where they said it was undeliverable and a refund was issued. On 2/17/23 I emailed the company to let them know that my account still had not been credited the refund. Shortly later they replied saying that they can not locate my order and asked for the order ID, sender and recipients name, date and price of the order, and the last for digits of the credit card used. Neither time after placing the order did I receive a order confirmation. I took a picture of the " Thank you For your Order! You will receive an email receipt shortly." I forwarded the photos and provided the requested information, and have never heard back. I have continued to email them, today being the 6th one sent with no response. I have tried to call the phone number on their website multiple times, but the phone rings a 5 times before it goes to a dial tone. The only address listed is 600 Broadhollow Rd. Melville, NY 11747. When I tried to find the companies address here in Ohio (on their webpage map), it shows at the top of the map " Google This page can't load google maps correctly."

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- Logan, UT, USA
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This site pretends its a floral site, but they never deliver the flowers. If you email them they will send you an email saying they are returning your money, but they never will. Scam all around.

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- Wisconsin Rapids, WI, USA
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I lost $77! They refused to answer my questions about the order, and where was it. They just responded that I should wait for an email and hung up.

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- Mount Sterling, OH, USA
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did a google search on my smartphone for florist in Circleville Ohio. This listing came up as #1 CIRCLEVILLE FLORIST - FREE DELIVERY TODAY. additional listing stated "Same day free flower delivery from your favorite Flower Shop of Circleville. Your Circleville Florist that works tirelessly to impress your loved one...." They aren't even located in Circleville! I called them to order a floral arrangement for a funeral. The person stated that an email receipt would be sent, I have not received one. The first scam was stating they were located in Circleville Ohio, they are not. Second that they would send a receipt, they did not. I called to cancel my order and a person stated they would have their supervisor do it in the morning, (he was only a message service and the shop was closed). So I wait. . . .

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- Easthampton, MA, USA
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Ordered flowers on line for a funeral, money taken out of my account, email receipt never emailed to me, called the recipient of flowers to see if they received, they did not, tried calling number to see if they were delivered to someone else by mistake someone answered, than would hand up phone.

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- Pittsburgh, PA, USA
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Around 2/28/23, I collaborated with family to order a sympathy arrangement for close friends. I received an on-screen notification the order was submitted, and that an email confirmation would follow. I never got the email confirmation and the arrangement never showed up. I also never got a call or email indicating there was a problem, even though this info was provided. The website emphasizes providing the best customer experience. So, I called the 800# on 3/6/23, to further investigate and request a refund. The first male agent blindly transferred me to a second female agent who asked for the confirmation #. Upon telling her I did not have one, she asked for my name and was able to advise they could not find a local florist to fulfill and I would get a refund. I asked for some confirmation info on the refund and a reason for not contacting me and after a long pause, she said I think they sent an email. I said I did not receive, then in a low whisper, said they sent you an email and hung up. This felt like a scam from the moment I did not receive the confirmation, but I gave the benefit of the doubt b/c it was a florist claiming 15 yrs of experience and we were dealing with funeral services.

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