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Online Retailer - Flower Delivery Scam

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Online Retailer - Flower Delivery Scam Reports & Reviews (336)

- Quincy, IL, USA
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Order flowers for my daughters birthday to be delivered on Saturday, 3/5/2023. Charges cleared my bank account but no flowers were delivered. When I attempted to contact the florist, I get hung up on and the live chat disconnects. I am requesting a full refund.

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- Cadiz, KY, USA
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I ordered flowers for a loss. They never delivered them and never sent me a receipt. When I called the next day I got the run around so I had to call multiple times and was finally told my order was cancelled and that they would refund my debit card. The never refunded me the money they charged and never delivered what I paid for

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- Charlotte, NC, USA
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I placed a order online with Roger Florist on March 1, 2023 for same day delivery and it never was delivered. They did take my money out my account for 62.31

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- Yuma, AZ, USA
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I ordered flowers to be delivered from Roger Florist. Roger Florist withdrew $49.68 from my account on 1/3/23. They then sent text back and forth reporting that they couldn't deliver them. They reported that they refunded me the full amount, but as of today (2/22/23), I still haven't received it. I have contacted them more than 4 times and each time they say that their records show it was refunded. I believe that Roger Florist in Florida is a scam and I'm out $49.68.

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- Fayetteville, GA, USA
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Placed order on the website on 2/24/23. Did not receive a confirmation or e-mail only a picture that said thank you for your order with a customer service email address. I emailed with no response. After 45 minutes I called the number listed on the website. I was hung up on three different times before a man spoke to me. He gave me an order number and told me my order was cancelled because the funeral home was outside their delivery area. I asked when I would receive a refund and he said Monday 2/27 or Tuesday 2/28. As of today 3/1, I have not received a refund, so I called back. The first time, the number said it had been disconnected. The second time, the call rang and rang and disconnected. The third time, I a lady answered and said she was transferring me and I was disconnected. The fourth time I called I talked to a man who asked when I placed the order, my order number, the last 4 digits of my card number and said (again) that I will receive a refund in two days. I also tried calling the number that is listed on my credit card statement along with the charge and it states that the number has been disconnected (and came through my spam filter as "suspected spam". This website should really be shut down before more people lose money - it is OBVIOUS that this is a giant scam at this point after reading through all of the comments of similar stories.

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- Romeoville, IL, USA
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Ad for flower delivery was on the first page of Google search. Ordered flowers on February 14th for delivery. They charged my card, never received email confirmation, no flowers delivered. Phone number that was posted on the website for inquiries was disconnected.

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- Bronx, NY, USA
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I place a order to have flowers delivered to a funeral home for my grandmother service today only to find out there was no delivery and when I call they keep hanging up on me

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- Lodi, CA, USA
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I ordered flowers and never received a receipt or confirmation of any kind. I called and the man told me to email him and I'd get my receipt. He was very unprofessional over the phone and it was at that point I realized I had been scammed.

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- Freehold, NJ, USA
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I called Roger florist to have flowers delivered. They took all the appropriate information, charged my credit card $98.95 and never sent the flowers. I called them numerous times at which time I was either hung up on, transferred and then hung up on, put through to an answering service or told they canceled my order and called the credit card company to cancel -they DID NOT cancel my order with the credit card. Now I see this has happened to many other customers and it is a scam.

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- Farmington, MN, USA
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I paid for a floral delivery for Hastings, MN. It allowed this after I entered the zip code. It said deliverable. Then the flowers didn't come so I investigated and they are based in Melville, NY. They keep telling me via email they have issued a refund but I have not received any money back.

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- Eastlake, OH, USA
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I ordered flowers online to be delivered that were never delivered.

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- Covington, GA, USA
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Ordered a plant online for my pastor in the hospital at Roger Florist on 2/24/2023. It stated I would receive a conformation by email and order would be same day delivery. 02/27/2023 I called was hung up on. Second time I called put on hold for a period of time for a lady to tell me I needed to make an online claim with a confirmation I never received!

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- Lake Worth, FL, USA
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Ordered flowers for a relative, order was canceled for no reason/explanation and said I would get refunded. I have yet to get a refund. When i try to call the number it is disconnected, chat doesn't work, and no response to email to rectify.

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- Irvine, CA, USA
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Called this business to order flowers. After four days, the flowers were not delivered and my credit card was charged $62.13. I attempted to call the business, but they continually put me on hold, hung up, or refused to answer any questions. They claim to be a flower delivery company and probably do not really have a store front. There are apparently many other BB complaints about this scam business. They should be investigated and their website removed from the internet.

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- Yonkers, NY, USA
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I ordered flowers to be delivered for my mothers 80th birthday on 12/27th and after I placed the order, I called and the person I spoke to assured me that they would be delivered but about 3 hours later, I received an email that my order was cancelled. I had to then scrambled to find a florist that would deliver on such short notice. I then called back Roger florist to find out what happened to then be told it’s the vendor and that my refund will be issued within 3 business days. I have been calling ever since and either I get a response saying that it’s been processing or I am put on hold until the phone gets disconnected. I have been since then emailing to get my money back and earlier in January I was told that the refund would be in my account 2 to 3 business days but the refund never showed up. I have constantly email the business, even while submitting this and no response

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- New York, NY, USA
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Ordered flowers for someone in North Carolina. Its website popped up and said it was local. Flowers were ordered but weren't delivered and my credit card was charged. When I called it automatically went to music. An Indian guy answered and said I had to call back and hung up on me. I saw after online there were 450 complaints against them. Can't credit card companies or web hosting sites not support this fake business?

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- Brentwood, TN, USA
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I ordered online flowers to be delivered. They never arrived. I called the company, they said they would issue a refund withing 5-10 business days but they did not do so.

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- Mobile, AL, USA
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There scammer has a fake website set up that appears to offer local flower delivery. Includes pictures of floral arrangements, prices, delivery dates and other information. Scammer has a landing page to order arrangements and record credit card payment. No confirmation email was sent from scammer.

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- Punta Gorda, FL, USA
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10-22-2022 I Ordered flowers for my Aunts funeral, $75.95. That very day I received an email saying they didn't deliver in that area. Ever since then I've emailed thier service dept and called numerous times. Denice or William. Denice I believe is the manager, emailed her, as I was told over the phone, & all I recieve back is a standard email"out of office, please wait 2-3 more days". Have called to talk to someone or Denise and they are never there. Last time I emailed I said I was going to report Roger Florist to the Better Business Bureau the following Mon if they didn't call or send a check. Nothing.

Looking for their address I see Roger Florist is in many states.

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- Silver Springs, FL, USA
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When you pull up same delivery flowers they come up you order and pay.the day after they are supposed to be delivered.i inquired myself by email were they delivered,got email back undeliverable and would be a refund in 1-2 days you never get a refund....BBB has over 400 complaints of the same exact thing.. This is clearly a Scam

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