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Online Retailer - Flower Delivery Scam

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Online Retailer - Flower Delivery Scam Reports & Reviews (336)

- West Hartford, CT, USA
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They pretend to be a florist but It is a scam. Check the web reviews this has happened to tons of people

They take your money you get this email and you do not get a refund:

Hello Tricia,

This is to confirm that we had to cancel your order because it was undeliverable.

You purchased from us a very little while ago so we wanted to respond to you almost immediately so you can have a chance to go search for another flower service.

Sorry again but we cannot deliver to that address.

We issued a full refund to your card. Please allow 1 or 2 days for the funds to appear on your account, if you used a debit card it may take a bit more time depending on your bank.

If you have any other questions, please reply to this email.

Thank you for understanding and I am always here for you!

Kind Regards,

Jackie Tyler

Customer Service

Roger Florist

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- Pelham, NY, USA
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I ordered flowers to be delivered to Islamorada FL from what seemed to be a reputable website (https://www.rogerflorist.com) I got no confirmation email and the flowers never arrived. I tried to contact customer service but they did not reply. My CC was charged $71.40 immediately.

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- Birmingham, AL, USA
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I looked up Dothan, AL florists to send flowers to my friends fathers funeral. I called and talked at length with someone getting opinion when should have them delivered since service was at 10 am . They suggested delivering day before to church late afternoon. Told them what To put on a card.. The charge did go through but they never got the flowers . I realized never got the confirmation email . When first gave card it got flagged by my bank but I said ok to go thru because I thought I was on phone with a florist. It’s very sad that there people out there taking money for someone’s funeral flowers to a church! I felt bad I could not be at funeral , so I was feeling good I had picked out a nice arrangement and even went in with another couple . So they paid me half. Now I feel bad messed them up too . How does this company have so many complaints but they are still getting away with this ?? Why can’t they be stopped ? To take advantage of people grieving is about as low down as you can go . Realized it was a scam when started looking up .

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- Springfield, MO, USA
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Scam floral company accepts order, charges card, sends email saying delivery not possible, and then does not issue refund. This company has COUNTLESS similar complaints that I wish I had seen before ordering -- why are they still allowed to conduct business?

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- Franklin, WI, USA
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I googled "local florist" so that I could send a nice bouquet to my grieving sister in law at work. The Roger's Florist website came up and they had pictures of really nice bouquets that could be delivered to my sister in law at work "locally." On the day the flowers were supposed to arrive I called my sister in law to ask if she had received them. She never did. When I tried to call the number of Roger's Florists to ask for my money back because the flowers were never delivered they kept hanging up on me. I reached out via email and they said they would credit the money back to my bank account and never did. It was absolutely awful that I was trying to brighten the day of my grieving sister in law and ended up getting scammed.

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- Mooresville, NC, USA
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I ordered flowers online from them. They claimed to be a local shop and could deliver same day. I ordered and they promptly charged my card. The flowers were never delivered and when I called them I was hung up on 5 times. They said my order had been canceled and I would be credited back. I have not been credited back as all the 100's of others have reported. They have no info to give me about my order and will not pick up my calls anymore. I called to order online anonymously and they were all ready to take my order again and steal my money. This is a scam going on here.

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- Adamsville, TN, USA
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I ordered flowers from this site when I didn't receive them I called and they place me on hold the hang up

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- Ceres, CA, USA
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Unfortunately you don’t realize you’re being scammed until after you finalize the order and no email confirmation or order information is sent. When you call the number listed it rings music starts playing and immediately states that there are no agents available. Also they claim you will receive immediate assistance via chat at the bottom of the page but there no section for you to do that.

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- Spokane, WA, USA
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I searched for a Yuciapa CA florist to send my sister flowers.

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- Altoona, PA, USA
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I ordered flowers from this company.Flowers were never delivered.I tried to call tgem and they would just hang up.

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- Atlanta, GA, USA
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I place an order with Roger Florist on March 23rd for delivery on March 25th. When my friend told me they did not receive the flowers I attempted to contact the company and found the website rogerSflorist. When I opened the website it said in big red letter that RogerFlorist is a scam and that is not affiliated with them.

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- Sun City Center, FL, USA
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Ordered flowers for a funeral and they didn’t got delivered, but I was charged $71.40

I try to call numerous times and no response also email 2x with no solution or answer .

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Just a warning to DO NOT PURCHASE from Roger Florist!!!! I ordered on 3/7/23 and the product wasn't delivered but my company credit card was charged. They also promised an email would be sent to me to confirm purchase which I never received. The party I was sending the flowers to never received. On 3/9/23, I called to check on the status and they said to email [email protected] and immediately hung up. I called again on 3/13/23, was transferred to someone and they said to send an email and rudely hung up again. I did contact via email and received the attached response. I was to be credited in 1-2 days. As of 3/23/23, they have yet to credit my account. Fortunately, my company filed dispute charges and we received the credit on my company credit card today.

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- La Habra, CA, USA
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I ordered flowers that were never delivered and I contacted the company about it and they responded by saying they canceled the order and that they would refund my money, but they never did refund the money.

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- Dallas, TX, USA
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I made an online purchase in the amount of $75.95 with Roger Florist. At the end of the transaction, a screen popped up saying thanks and that I would receive a receipt via email. Neither a confirmation number or an order number was provided. In addition, I never received a receipt via email. When I called the number provided online, they advised to send an email as that is the only way to ask questions or get any information. (All I wanted was my receipt and delivery time.) I asked why they couldn’t look on their system to tell me when it would be delivered and again they advised me to send an email and hung up. I did send an email and still have not received anything. I called all day as the flowers were for a funeral and they would not answer the phone anymore.

I called and canceled my card as the idea of them having my credit card number scares me. Unfortunately, they still processed my card and the charges went through. (I disputed the charges with my bank, but it takes 90 days to get my money back.)

Per my conversation with the bank, I was advised to call the number for Roger Florist that I guess appeared with the charge. The phone rang once and hung up. I tried calling 2 more times just to make sure, but the same thing happened. I looked online at the reviews for them and everyone stated that this company is a scam.

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- Fort Lauderdale, FL, USA
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I ordered flowers from this florist and never received an email and then when I tried to call the number it was a personal number that kept hanging up on me. I also asked for email confirmation which they were unable to provide. They also stated they were going to send me an email and never took my email address. I called back and then they told me to stop calling.

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- Georgetown, TX, USA
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I put in an order of sympathy flowers to be sent to Michigan. Roger Florist website appears on Google search for florists in Michigan. I submitted my credit card information and was charged to my credit card $57 dollars and 76 cents. When I didn’t receive an email receipt I called the number 1-865-435-0814. A man answered the phone speaking in a thick accent and barely audible with broken English and stated, “They don’t deliver to Michigan.” I asked him why did Roger Florist website appear in Florists from Michigan Google search? The man hung up the phone. I called two more times and some would answer the phone then hang the phone up. I called a fourth time. A man with a thick accent and speaking in broken English answered the phone. I asked the man I would like to speak to the manager or owner. The man employee said, “The owner and manager is not here.” I asked for the address of the store and the male employee said it twice. I could not understand what the make was saying and I asked him to spell the name of the road and the male employee hung up on me. I was scammed Roger Florist charged my credit account $57 dollars and 76 cents for Sympathy Flowers they never delivered. Roger Florist sent an email stating they don’t deliver to Michigan yet they have not refunded my

Money to my credit card.

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- Greencastle, IN, USA
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I placed an order for same day delivery for my sister's birthday, 3/16/2023. I gave them her name and address to receive and my name and address for the billing. Today, 3/17/2023, I sent 2, well now 3 emails & made 8 calls, which I kept getting hung up on every time when they transferred me to "customer service". I called my bank to stop the payment since it was still pending but they said they can't stop it or dispute it until the payment goes through.

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- Fort Rucker, AL, USA
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I called this company after I realize that the flowers that they told me that they would deliver were not delivered. I called and asked why I called this company after I realize that the flowers that they told me that they would deliver were not delivered. I called and asked why they weren’t delivered. They weren’t delivered and they told me that they would issue me a refund. I waited a few days and no refund had posted to my account, so I called them. When I brought up the refund, they got extremely confrontational and kept hanging up on me. I kept calling, and they kept bouncing me back-and-forth between people keeping me on hold four times up to 40 minutes. I kept calling and they finally directed me to an email to contact about customer service. I contacted the email and hadn’t heard anything back. I kept calling and they kept telling me that I was wrong and that they actually had no record of my purchase even though before they had told me that they did. They took my money and didn’t refund me , they also treated me very poorly over the phone.

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- Miami, OK, USA
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Posted an online website and I ordered from it. I never received my order nor am I able to contact them. On google, They still have their website posted with a different phone number at the top. You cannot get through to anyone. I want my money back and if not I am pressing charges because that is theft.

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