Tech Support Reports & Reviews – Page 9 (252)
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SCAMPULSE
I know they are fake, but I want to validate them. I called the number at the bottom of the email (see above) asking what is this service renewal invoice and they hung up.
Note- that your service contract that was
ending on Wednesday, August 31, 2022, has
been Extended for another 5 years at Amount
of USD 608.99.
If you want to discard the order please
contact our cancellation department
immediately and get back fully refunded.
For any Billing questions or if you want to
CANCEL the subscription,
Please Contact us at any of the following
number +1(808) 444-7753
NEVER had an account with Geek Squad ! I did not call to cancel something I never was enrolled
Second time a few weeks later , tells me somebody stole my IP address $800 to provide a new one.
I received a phone call of a recording that said someone made a purchase of an iPhone 10 for $600 using my Amazon account. I followed the prompt and was now talking to a live individual. He (East Indian man) informed me of the above 'purchase', and I had to secure my Amazon account from my computer that I make most of my Amazon purchases. I could not use my cell phone to access my account to 'secure' my account. I logged into my computer and the caller wanted me to allow them access to my laptop to clean out any viruses or phishng software. I did this and they took control of my laptop and started running their 'anti-phishing software'. As this would take some time, the caller initiated a password with me to call me back and I had to give them this password when they called me back regarding my case. He said it would take up to an hour. He called me back 20 minutes later wanting payment for continued anti-phishing protection. The prices were $200, $400 and $800. He wanted me to pay by electronic check by giving my checking account and routing number. I figured something wasn't right so I told him I didn't know where my checks were at the moment and that I would have to look. He said he would call me back in a little while to give me time to look. I never did. All this time something was 'running' in a window on my laptop. He called back a little later and I told him I couldn't find my checks. He then wanted me to send money via PayPal to a personal account. He gave me 2 or 3 PayPal links and thankfully none of them worked. During one of the times when he said he would call me back, I called Amazon directly and talked to a very nice and helpful gentleman and explained the situation and what was happening. He informed me that Amazon will NEVER call regarding an unauthorized purchase. They only email those alerts. He also checked my account and my past purchases which were all legitimate and made by me and said there was no purchase of a iPhone. He agreed that it was most likely a scam.
When the 'caller' called me back, my girlfriend happened to answer and she told him off lol. Sometimes I still get those calls but now I know better and just hang up. I closed all windows on my laptop and made an appointment at my local Best Buy to have them scour it for and phishing software and Spyware. Upon pick-up they said they didn't find anything.
Oh, one other detail... the 'caller' said that the person who made this iPhone purchase can access my laptop even when it is off and unplugged. I find that hard to believe.
I hope my story helps people out there to avoid falling victim to this scam. I was very lucky to not lose any money via the PayPal account link that was given to me, but it was scary nonetheless.
before I ended up with major problems. He told me neither the Apple store or TMobile would be able to help me I asked him if he worked for Apple he said yes I was panicked by the notice I received on my phone but thankfully I was not feeling confident in what these people were saying to me and did not open any of my apps for them or move money which I now realize they would now have I worry about someone else believing them and taking a huge loss
I disconnected my phone call and deleted the app they asked me to download I am still so nervous and worried about what happened and what could have happened I am positive that these people are very successful in what they are doing. Stealing peoples money and personal information and still worry that I may be at risk still just by downloading the app and speaking with them for the time I did Everyday I check all my accounts hoping nothing has been taken and worry they might have gotten some info from me and my phone that will haunt and hurt me for years I am still not confident that I will not be dealing with some kind of fallout from this experience
General Manager
Carey Serfont
I hope this helps.
The texts read: This is in regards to inform you we are going to update your subscription and you will be charged $314.87 from your card within 24 hours , contact (818) 273-7573 to cancel subscription.
So I called,
They say they have to cancel my Norton security on my computer subscription or I will be charge. They do it by taking over your computer. They pull some information and it show the last 4 numbers and the expiration date of a credit card but no name on the card. And if it’s not right you put your credit card number and they say they would cancel it and give you a refund of $230.