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Spectrum Reports & Reviews (29)

Victim Location 54313
Type of a scam Phishing

A woman with a very foreign accent called and offered me a discount on my cable bill, to $145 a month, no wait, $135 a month, then finally her price went down to $130 a month. Same service, stating that AT&T and Spectrum are working together to give their customers the best available rates.  I did not know that AT&T and Spectrum had merged? She gave her name as only "Alex" with a call back number of 315-407-9043. I tried calling it and got a strange voicemail.

Victim Location 35603
Type of a scam Other

Spectrum cable company is soliticing our home phone number (256-351-0435) for a few weeks now. They are using bogus phone numbers on their calls that show up as a different computer selected local number each time. The number appears to be local but shows up as out of area on caller id. It is a computer generated voice and I hang up as soon as I hear it.

Victim Location 91101
Type of a scam Phishing

They call you claiming they are Spectrum and ask, "Can you hear me now?" They are trying to get "YES" out of you.

Victim Location 35064
Type of a scam Phishing

I received an email from spectrum saying that I must update my payment information as soon as possible to avoid suspension of service. Must click on below link only to update information. The link had word misspelled which caught my attention. I immediately contacted Spectrum to question the email and was told it is a scam.

Victim Location 04090
Total money lost $149.85
Type of a scam Sweepstakes/Lottery/Prizes

Won a Iphone 11

Shipping cost 1.00$

From Verizon and then they changed it to spectrum

Victim Location 23434
Type of a scam Credit Cards

I received this email from Spectrum (Charter Communication). We do currently have an account with Charter, but due to misspellings, punctuation, and beginning a sentence with lower case letter, I knew this was a scam. I am sending to you to help prevent others from being scammed by being tricked to give out their account payment information.

Victim Location 28201
Type of a scam Tech Support

they keep calling us as a spectrum bussiness support and when we dont need any support.

we told them not to call back but still call us

Victim Location 43469
Type of a scam Phishing

SCAM ALERT!! SPECTRUM CUSTOMERS !!!

We got a call yesterday, Fri. April 17, 2020, from a David Smith (he had a foreign accent). He offered us a deal that we could save $70 on our bill every month. He was going to cancel our present plan and sign us up on a new plan and also give us new cable boxes. And someone would come out in 7 days and set it all up. Then he said he would check into to double check and call us back in a couple of hours. In the mean time we called the number he called on. "number is disconnected" ......Well, he did call back....today, Sat. April 18, 2020. David Smith again. Conversation continued to him asking us for our Spectrum security number. RED FLAG! Then We asked him about the "disconnected" number and he said he didn't understand why that happened. He pressed for our security number. We told him no and hung up.

The numbers he called on are:

419-373-9438 or 419-298-9522

We called SPECTRUM to check on this "deal". They DO NOT make offers over the phone. All offers are mailed out. And, besides, they are not sending techs out now during the Covid-19 pandemic. There is NO such offer out there.

BE WARE! Don't give out security numbers, etc. to an unverified caller. Pass this along!!

Victim Location 76542
Type of a scam Identity Theft

Don’t call that number get your info.

Victim Location 77954
Total money lost $70
Type of a scam Other

Spectrum charged me 10 dollars for a home phone that I never used. I called and told them to cancel the phone service and asked for a credit to my acct and was told no. I told them thats not right and thats stealing. I would like to be refunded back for paying for services that I didn't use.

Victim Location 76308
Type of a scam Phishing

Someone called saying they were with spectrum and try to get me to sign up for a fake promotion.

Victim Location 78617
Type of a scam Phishing

Received an email that said:

"Your account and you need to verify your identity to restore your account.

Please sign in to your Spectrum.net account and verify your information to secure your account at once.

Thank you for choosing Spectrum,

Spectrum Support Team

Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If we can be of further assistance, please visit Spectrum Support.

copyright 2019 Charter Communications. all rights reserved.

This message was sent by Charter Communications.

I clicked on the link and it asked for not only my social security number, credit card number, password, address etc. I called Spectrum and they confirmed they don't ask for ssn or ccard numbers via email.

I will be calling my credit card company but am not sure how to protect my social security number.

Victim Location 29609
Type of a scam Debt Collections

Scammers called my 94 year old mother telling her that her phone bill was past due and they were going to turn it off. My mother told him that she would have to call someone to take care of it...he then said the check that was sent was not signed and that’s why it was past due and asked for a credit card number to take care of the debt. My mother knows I don’t write checks to pay bills and would never give out a CC number. She told them to go a head and do what they needed to and he hung up..

Victim Location 53222
Type of a scam Phishing

They called and said they were from Spectrum, when I asked them to prove that they were calling from Spectrum they hung up on me.

Victim Location 32137
Type of a scam Phishing

Received this email and called Spectrum to ask if they sent it. They said they did not and not to open it. They said they would not ask you to verify your info. When you click on the “from” line it pops up a contact card with the email address:

[email protected]

but my actual Spectrum contact card only has a phone number.

Victim Location 53015
Type of a scam Phishing

At 10:03 am 9/04/19 while away a voice message was recorded while away from home. The voice mail stated Spectrum Customer Care concerning recent changes to my account. My reaction is what for I was just online viewing my account billing in the 48 hours. I called Spectrum at a number provided on their website to ask or report possible scam. I was told the number 855-707-7328 is not theirs and was grateful Of my contacting them. For caller ID shows that is Spectrum doing the calling. I find some thing is wrong for I do have nomorobo for the land line and it still got thru.

Victim Location 29577
Total money lost $50
Type of a scam Other

I spoke to someone for 30 minutes yesterday about the installation of our internet and they gave me time slots of one hour each to choose from so I chose 11 a.m. to noon because that's when I could get off of work to come home for them to come and install it. today after I had got off of work and come home at 10:45 I got a call at 11:20 saying that they could no longer arrive when they are initially said and that they can arrive 3 hours later when I would be at work. when I spoke to a supervisor after the fact they told me what they can do is give us a $20 credit towards our installation fee of 49.95. the big scam of this is that I was never told that there was an installation fee at all so they were going to charge my credit card without even telling me and they came 3 hours late, I don't know how a business can charge you when they don't actually tell you that they're going to charge you and then when they're late and made you get off of work to come home to accommodate them, they told me that they're going to charge me even though I was never told I would get charged. I don't know how a business can operate like this.

Victim Location 44262
Type of a scam Counterfeit Product

The text message was ... "Dear Customer, Avail 50% discount on your SPECTRUM bill by redeeming this Promo code: EBAY. Call at 1-855-716-8998 before the promo expires today. SPECTRUM".

I was instructed that my monthly billing would be reduced to $88/month and alll I had to do is to buy an EBAY Gift Card for my current billing (which they knew) and then call another number 1-855-636-8316 with the "Authorization code": SPE2341. I was also told that if I did so before 7pm today, I would receive a $100 gift card as well.

Of course, the real SPECTRUM knew nothing about this and confirms it is a real SCAM ...

Victim Location 93033
Type of a scam Debt Collections

This man came to my house and rang the doorbell but when I did not answer he called my phone and told me he was an employee from Spectrum Internet and he was here to disconnect my internet if I didn't pay my bill. I told him I would call Spectrum and pay them over the phone but he said "No you have to pay ME in person." So I told him I was not going to pay some random stranger and I would be calling Spectrum to handle this matter. He then left from my home. I called Spectrum, my internet service provider, and they said they don't ever send employees to customer's doors to take payment like that. They said it sounds like a scam. This same man has attempted to scam me like this a few years ago at another address I used to live at.

Victim Location 78368
Type of a scam Phishing

I called Spectrum internet and was told by the person that answered that I had to pay $4.95 if I wanted to talk to a rep. I would then receive a $100 gift certificate. But I could not talk to the rep unless I gave him the credit card number and paid $4.95

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