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Tech Support Reports & Reviews (249)

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working on computer, hacked, took control, info said call 888-214-5712 reach tech support. identified themself as microsoft tech person, took control of computer for 20 minutes, then said to hang up. called back on from phone number 331-272-3571, said would cost 500 dollars to install firewall, told to go to the nearest CVS or WalGrens get gift card. told individual to get off computer, as he still had control, he did I hung up and computer working good,

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On Wednesday, November 30, 2022 at 4:22 pm, I received an email with an attached receipt addressed to Dear user from Team Geek Squad/ Best Buy with official looking logos. The email was sent from [email protected]. The attached receipt had a Customer ID #, Invoice Number and Order No and a Product Description that was uncomfortably correct but very general. The email said my Geek Squad Care will expire today and will auto-renew for $417 on November 30, 2022 unless I call 808-473-1783 no later than 24 hours before the end of the subscription. I have never contracted with Geek Squad for any kind of service contract so assume this was a phishing email. I also did not call the number as I didn't want these crooks to know their email had actually reached a live person. However, I will be monitoring my bank accounts and credit cards extra carefully. Just so you know, I did try to upload the receipt by using the Upload file arrow but it would not to your site. Somehow we need to figure out a way to stop these creeps and I am glad to see the Better Business Bureau is trying to help. These emails are disturbing, time consuming and scary! Thank you!

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Bitdefender Ultimate Security (email used was [email protected]) emailed my dad stating they were going to withdraw $379.98 from his bank account on Dec. 2, 2022 for a scheduled renewal. My father does not nor has he ever had this product. There was no answer when I called the number 888-330-7374. The bank has been notified to deny any such amount.

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They sent an email acting like they were renewing my McCaffee subscription and I needed to call that number that I listed to you. I never had a McCaffee subscription.

I called the number and the guy sounded like he was from India and he said to hang up and he would call me right back and he called me back from a different number from Marathon, Florida. That number was +1 (305) 780-5742. I told him I wasn’t talking anymore because I didn’t feel like this was legitimate, and he hung up on me.

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I was originally contacted by the company via a "pop up" ad on my computer-it was supposedly from Microsoft and said there were issues with my computer. There was a number to call, which I foolishly did (again, looked like it was legitimately from Microsoft). There was an attempt to withdraw money from my bank account (again, unfortunately with my permission)-the transaction was denied by the bank (even after several efforts). I spoke with my bank on Monday, had my account "flagged" and requested a new debit card. I did receive an "invoice" from the company saying I had paid for it, which I know I did not. I have received many phone calls from the company since the initial contact despite my repeatedly telling them I was not interested, not to contact me again, and to basically leave me alone. However, they continue to contact me and are now telling me that since I am not interested, I will need to have them remove the installed programs from my computer or I will receive a "bill." Again, I was previously told that I had already paid for it (this was indicated via an invoice and over the phone during one of the many phone calls I received from them). I know without a doubt that I have not paid them anything. Again, my mistake was making the first phone call which I did "in good faith." However, I want them to stop contacting me. What also concerns me about this transaction is that the name of the company changes-one time I was told this, and the next time, it changed.

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sent email and it caught me off guard so I called them

18007160886. They claimed to deduct $221 from my account. I told them I didnt have an account and never had. I told them if they did to put the money back in my account. I did not give them any personal info and they wanted me to log into my computer to take control and I refused. 

 

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Received 2 emails from the Best Buy Geek Squad Renewal Team re: subscription renewing today and $417. is about to be debited from my account. ...If you didn't authorize this charge, you have 24 Hrs to cancel & get instant refund of the annual subscription. Advised to contact customer care at +1(808) 318-2768

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My computer started to act crazy it the screen started flashing red and the message came up says this is Google security contact us immediately so they gave me a number was an 855 number to call call the number and she said yes she says your computer has a trojan virus in it so she said in order to fix it 395 so I thought maybe they got a hold of my IP ISP address and they locked it up and there are themselves but after I told her I'm not paying her money she hung up and then the computer started working again

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I received multiple emails relating to an "order" or “order confirmation” re the alleged purchase of the McAfee Total Protection software.

I did not order such a product and never have. The emails came from: [email protected].

I checked the phone number the emails provided for supposed “assistance,” 1-808-736-7675, and discovered that the area code is in Hawaii, but that such a number is not recognized.

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Called to see what was going on and said they would help me get a refund. Said they charged my account today, which I looked and nothing was pending. Tried to get me on my computer of which I was scammed years ago that way and refused and hung up

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I called the phone number to cancel and was told I had been given a gift of a free service but was going to have an automatic withdrawl from my checking account, and that I had to get on my computer so that the support staff could talk me through taking their software off my computer. I hung up.

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Tv wasn't working,so I texted tv place and they texted and ask a question for one dollar ,so I gave them my credit card number , and they changed me 47 $,I called them and they said that's what it cost for member ship I told them I wouldn't get a mbership to ask questions all mth asked them to take it off my bill they said not this time All in the space of 5 hrs

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Crashed computer and purchased program to fix, now they are trying to get mor money to continue service I did not ask for.

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I received an email from the geeksquad stating that I have an invoice with the amount due of $316.98. I have never ordered anything from this company and did not authorize them to bill me. Please me know what are my next steps

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Send a bill to my email for Geek Squad services in the amount of $384.97. I never used them.Called their number,hiding my phone number,they wanted more information to cancel,I told the I was reporting them to the ScamPulse.com and they immediately hung up.

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Was upgrading my Disney plus account and pop up came on my TV for potential and to contact Microsoft at 831-223-4368. Called them and they told me to call another internal number for Antihacking Protection at 631-983-6038 due to the type of popup. Called this number and they answered as "Amazon" and needed to 3 $100 Xbox gift cards to add my protection. Went to Best Buy and bought these gift cards and contacted the company back to give them the information so they could add the protection. After I finished speaking with him I knew it was a scam.

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Scammer offered to remove a $417 charge but needed access to bank account to make refund. Claimed accident during refund and manipulated to get $40,000.00 in an international wire transfer. I was subsequently contacted by a person claiming to be from the Better Business Bureau who said he was sure he could get the money back within 1-2 days if I cooperate with him. He gave me a 5 digit case number and claimed that ScamPulse.com has been tracking this scam.

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I was in my Facebook and I noticed that I had a business page that I didn’t make(not sure if I accidentally clicked on something)So I was trying to delete it! Though it seemed I wasn’t the only administrator on the page. It had 35 followers and a few posts dating back to 2012. As I was blocking the followers, since I couldn’t delete them. That whole page just Froze, and I was unable to get back to my Facebook. So I googled Facebook help and found a number,called it and the person on the phone informed me to go to the App Store and download the app anydesk I was asking?? Then he asked me if I was who I was and if I was on a iPhone? And told me that he’d guide me thru that app. And he’s take care of my problem and restore my Facebook. Then I was told to go to my settings and the iPhone I’d card. He listened off my visa last 4 #’s and I agreed and said why is that going to help me restart my Facebook?? Then to go to my bank app. There will be a pin # with a code. Then he went silent! So I kept saying hello hello!!! Then I seen a stop. End pairing! So I pushed that and hung up!! Called my bank. And was advised to check with my phone carrier to check for any malware/and to delete that anydesk app.

All was fine with my bank and phone carrier said all was fine. But bank said to go to geek squad to make sure nothing else was lingering on my phone and not to open many app’s until then.

Bank suspended my online banking app.

I had another phone with Facebook on it and it was fine! Just the iPhone wasn’t (got brand new 2weeks prior, new iPhone user) and shortly after I hung up with the bank, my Facebook was unfrozen. Making me think that they have something to do with my Facebook having that business page/ they’re possibly the followers when see activity they freeze the account??

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Keep getting emails about a charge on my debit card for a Geek Squad service. I don’t open them but I can see the first few lines without actually opening the email. I am sure they want me to call and give a bunch of personal information so they can “help me get my money back”

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Scammer called from “my tv “company. They informed me that they needed to upgrade all my cable boxes since they have new software and if I don’t upgrade I will lose my cable service. They would do the upgrade but due to the amount of time it takes to do the upgrade there is a one time fee of $250.92 to cover their costs. This fee willl be refunded after using the tv service for several months.

They ask how I can pay for this. They told me that they take either credit or debit cards. I told him I pay everything by credit card. He said that due to the number of scammers ?? they don’t accept credit cards. He gave me the name of the company, Tech Promotions Inc and the mailing address for the check is PO Box 184, Lewiston, New York,14092.

He said that their main office is in Dallas Texas.

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