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Tech Support Reports & Reviews (220)

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I was first called last year about a extended warranty from the supposedly local Geek Squad at Best Buy, when all I was looking for some information as far as the warranty cost because I had filed a claim with the local Geek Squad to get repairs completed or advise on how I could make the repair. The man I spoke to at the Geek Squad had a heavy accent which made it hard to understand him, and I remember than that he kept trying to charge me for warranty service when I still had a manufacturers warranty in force. At that point I just hung up the phone and never heard back from them.

Today I get a email from these same people claiming to be Geek Squad Techs, and the email stated that they have completed payment for a Transaction that I never authorized, but supposedly it also states that I have chosen the automatic renewal option for Membership for the next 5 years, so when I called them on the toll free number supplied, it sounded exactly like the same person I spoke with last year. Again this guy was trying to get personal information from me which I refused to do, so then I hung up the phone. A few minutes later I get a phone call from someone in Hawaii, and I suspect it was the same guy because I don't know anyone in Hawaii !

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not sure how this came about, but i received an email from PayPal that I've a Invoice from Microsoft Subscription (MS-5454823). this is and was totally unsolicited. as far as i know i was able to cancel the invoice. but did not call the included number to stop further invoicing out of fear that by calling i would be put on some calling scam.

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small business logo

Here's your invoice

Microsoft Subscription sent you an invoice for $299.00 USD

Due on receipt

View and Pay Invoice

Seller note to customer

We will keep satisfying you with our services. If you did not make this purchase or want to cancel subscription please contact us at. +1(845) 377-5216

PayPal

Help & Contact | Security | Apps

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PayPal is committed to preventing fraudulent emails. Emails from PayPal will always contain your full name. Learn to identify phishing

Please don't reply to this email. To get in touch with us, click Help & Contact.

Not sure why you received this email? Learn more

Copyright © 1999-2022 PayPal, Inc. All rights reserved. PayPal is located at 2211 N. First St., San Jose, CA 95131.

PayPal RT000238:en_US(en-US):1.1.0:07657a4145786

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Our user,

We thank you for completing one year with Geeks Deluxe Security LLC.

WE have charged you $198 for the next 36 months subscription. We tried to CONTACT you on your registered Phone number. Deduction of amount will appear on your bank account within 48 hours.

ORDER DATE :- 15th Sept 2022

ORDER NUMBER :- EOFHU - 8376

PAYMENT METHOD :- AUTO DEBIT

If you have any Question or Wish to cancel the Renewal, Please connect us (+1) (855)-(762)-(8733) within 24 hrs.

Thank you

Mike- Account Manager

Or Call - (+1) (855)-(762)-(8733)

GEEK SQUAD SOPPORT LLC.

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I found 5 different places with varying acronyms .com charging me $39.99 to $54. CHECK YOUR STATMENTS monthly. I had to call or "chat" each one for refunds and cancellations. Supposedly this is for "internet" help. I have been on computers over 40 years and certainly do not need/or authorize these charges!

1. AOZCS.COM

2. GMEGNE.COM

3. TDDNDKD.COM

4. DVSPSY.COM

5. MDGKP.COM

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I receive many kinds of these bills. I would just like one address to send these to. Also the ones that say I’m in someone’s will and have been left a fortune.

I always go back and look at how many people this letter was sent to.

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I received an email that i owe money don't know who or what this is.

I have never used geek squad.

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Subject: Automatic renewal of NortonLifeLock (USD 523.29). I have NEVER subscribed to Norton, in any form.

Contact: Called phone no. in email. Scammer was obviously in Muumbi (not unusual these days). Like a fool I talked to him for 1hr 15mins.

When I really started to question him about what he was having me do on my computer he got somewhat belligerent.

The Scam: In the process he asked me to type in the amount to be refunded, when I did it came up to be 5233.29. I believe he put in the extra digit. He claimed that amount had already been transfered (less than instantly) to my credit card and I would have to send the excess back to them.He also mentioned several times that, because I claimed more refund than they "owed" me, the FDIC had locked my account. Then he said the "MAGIC WORD", I would have to send the excess funds to them in the form of a GIFT CARD. Yeah right. I hung up.

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I called the number listed in the email. I gave the person the invoice number that was in the email. He asked if I'm in front of a computer and that I need to open Chrome and enter a url in the browser. I told him why do i need to do that and why can he cancel it over the phone. He said that I need to fill out the form in order to cancel it. I said no and that I will report them to the ScamPulse.com and he said to [censored] Off.

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Received an email from [email protected] for $389.99 of my subscription. 

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Email was sent with the below information :

Note- that your service contract that was

ending on Wednesday, August 31, 2022, has

been Extended for another 5 years at Amount

of USD 608.99.

If you want to discard the order please

contact our cancellation department

immediately and get back fully refunded.

For any Billing questions or if you want to

CANCEL the subscription,

Please Contact us at any of the following

number +1(808) 444-7753

NEVER had an account with Geek Squad ! I did not call to cancel something I never was enrolled

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I got an email from GeekSquad with a bill of $389.99 about service renewal. I called the number and they answered and hang up, twice, after I asked them to check what is the renewal.

I know they are fake, but I want to validate them. I called the number at the bottom of the email (see above) asking what is this service renewal invoice and they hung up.

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When downloading a new Microsoft Office Suite, an alert came on the screen that an error had occurred loading the software & that I needed to call an 800 number to complete the download. After calling the number, I was told that the software could not load because of malware on my new computer. They tried to charge me $300 for an antivirus software called Webroot which they downloaded on my computer via a remote software program. I looked up ms office scams & found that this is a current scam running. I took my computer to a local repair shop & had all software wiped off my hard drive. The repair person said that they had put on malware & could access all of my data.

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I keep receiving a messege asking me not to give link to anyone. And anyone asking for it is tryouts by to access my account. It says we don’t need this link to identify me. Cand then it says tap the link below. Cash does not randomly contact you.

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I got a message saying that my computer had viruses. I called the 800 number & got my computer cleaned up. The charge was $300.00, which was paid by a cruise line gift card. Within days I got a call from the cruise line telling me that it was a scam and refunded my money. OK, I got my computer cleaned & my money was refunded. The problem is this "computer repair" person keeps calling me. Over the last year or so he has called me hundreds of times, I have told him not to call but he persists.

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First Call they said the received a message from Microsoft about a computer problem. charged a fee to have lifetime to maintain computer>

Second time a few weeks later , tells me somebody stole my IP address $800 to provide a new one.

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- Conesus, NY, USA
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We received what is called a neighbor spoofing scam. They cloned a number from Livonia, NY. The caller said her name was 'Mollie' and there is a breach in my apple account.

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- Cedar Rapids, IA, USA
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This happened about a year ago so I will recall the details as best as I can..

I received a phone call of a recording that said someone made a purchase of an iPhone 10 for $600 using my Amazon account. I followed the prompt and was now talking to a live individual. He (East Indian man) informed me of the above 'purchase', and I had to secure my Amazon account from my computer that I make most of my Amazon purchases. I could not use my cell phone to access my account to 'secure' my account. I logged into my computer and the caller wanted me to allow them access to my laptop to clean out any viruses or phishng software. I did this and they took control of my laptop and started running their 'anti-phishing software'. As this would take some time, the caller initiated a password with me to call me back and I had to give them this password when they called me back regarding my case. He said it would take up to an hour. He called me back 20 minutes later wanting payment for continued anti-phishing protection. The prices were $200, $400 and $800. He wanted me to pay by electronic check by giving my checking account and routing number. I figured something wasn't right so I told him I didn't know where my checks were at the moment and that I would have to look. He said he would call me back in a little while to give me time to look. I never did. All this time something was 'running' in a window on my laptop. He called back a little later and I told him I couldn't find my checks. He then wanted me to send money via PayPal to a personal account. He gave me 2 or 3 PayPal links and thankfully none of them worked. During one of the times when he said he would call me back, I called Amazon directly and talked to a very nice and helpful gentleman and explained the situation and what was happening. He informed me that Amazon will NEVER call regarding an unauthorized purchase. They only email those alerts. He also checked my account and my past purchases which were all legitimate and made by me and said there was no purchase of a iPhone. He agreed that it was most likely a scam.

When the 'caller' called me back, my girlfriend happened to answer and she told him off lol. Sometimes I still get those calls but now I know better and just hang up. I closed all windows on my laptop and made an appointment at my local Best Buy to have them scour it for and phishing software and Spyware. Upon pick-up they said they didn't find anything.

Oh, one other detail... the 'caller' said that the person who made this iPhone purchase can access my laptop even when it is off and unplugged. I find that hard to believe.

I hope my story helps people out there to avoid falling victim to this scam. I was very lucky to not lose any money via the PayPal account link that was given to me, but it was scary nonetheless.

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- Monticello, IA, USA
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While working on my personal computer, my computer locked up and directed me to contact Apple Support at 888-351-1474. I call the number and was connected with a person who identified self as an Apple employee. Person noted that my computer was compromised and that I would need to purchase a plan for $685.00 in order to have lifetime service. Person requested my personal info including bank account and routing info. When I questioned this person re: his validity he became upset and stated "your mind it not working clearly". I allowed him to continue with his info and again questioned validity prior to providing my personal bank info. Again, he became upset with me. I stated I would not go through with the transaction. Person then told me my computer would never be accessible again unless I purchased this tech support. Again, I denied and he hung up. My computer is working just fine and I have had no further issues.

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I was upswing charls schwab app and all of a sudden someone was hacking into my phone , then I seen I had a court date and I won a lot of money now it’s gone

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- Mankato, MN, USA
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Received a Robo Call trying to notify about about someone trying to hijack identity and stealing social security numbers and personal information through Microsoft Windows. The robo call claimed that if it was not fixed now the computer would become obsolete and compromised. It stated that if I was the one using Microsoft Windows to press 1 now to speak with a "security team." Please ignore if we have called you by mistake. Bye. The individuals calling used the LVMH Tower as their caller ID.

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