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Tech Support Reports & Reviews (241)

- Hutchinson, MN, USA • Apr 16, 2025
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OK, I was having problems with my Printer one Day (4-14-25) I was on a website for Medicare to print out a form to apply for Medicare part B. Maybe it was a fake website?? And my printer would not print off the Medicare Form. Now this part I don't know how this Guy popped up in my computer, and then he called me and said He was from Arvada Technolgies and he could fix the problem with my printer. Something about I had a lot of Viruses and spyware and this was blocking my connection to my printer. After supposidly cleaning up my computer and getting my printer to print again. He said, I could pay for a year $239., or 3 year protection for $349. , or a lifetime protection of $449.99. I gave him the numbers to my Debt card, and it would not work. (Because I found out later from my Bank, the transaction was out of the United States he sounded like someone from India. So I gave him the numbers to a credit card. The name of the company he said was Arvada Technolgies Inc. and they have ScamPulse.com approval He said. Phone # 816-685-0017 My customer ID is ARV004800. And I was now getting Mcfee Software to protect my computer to block viruses and spyware. Maybe this is a scam or maybe not. I fear it is and I just paid $449.99 for What?? I called the Credit Card company and they could not put a stop on the payment, but they are issuing me a new card and destroying the old card, and I can disput the transaction of the 449.99 a couple of days or something like that. I don't know why they couldn't stop the payment. Anyway, I don't know if I was scammed, I feel I was. I think I somehow got onto a website that was not Medicare, and that's how they got me.

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- Westerville, OH, USA • Apr 10, 2025
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I Googled a number for HP customer support. I spoke to a man with an indian/asian accent. He asked fro permission for remote control of my computer. I gave it to him. He said he saw several things wrong, and it would take a couple of hours and $199.99 to repair. While he was working on the computer, I called ScamPulse.com for a profile on the company, and was told they were out of business. So I hung up and called my bank. Then I contacted Norton Lifelock, who made reparis for me. I am careful since losing $150,000 three years ago. I got a call from "Ameritrade" saying fraudulent activity on my account. he said he was with Secruity and belived an emaployee was embezzling. he told me to sell my stock, and go to my Huntington Bank account and transfer money into a bank in Thailand. I kept calling the name of the guy with TD Ameritrade office just to verify. He told me not to tell anybody. I called FBI, and took them my computer. There was nothing which could be done. TD America tried contacting the bank in Thailand, who said the money had been withdrawn and converted to bitcoin. I learned later the scammer had purchased an app to spoof Ameritrade's phone number.

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- Saint Louis, MO, USA • Mar 24, 2025
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They contacted me from 747-217-0630 and said in 2023 that I had a problem with my AOL account. I do remember the password I used but it was always being used. I called this number and explained what happened to me and gave them some of my personal information. They said they installed the firewall on my computer. It is $4300 for 3 years of service. I did not send them any money. I told that they were taking advantage of the elderly. They said to call them back but I have no intention of calling them back.

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- Powell, OH, USA • Mar 18, 2025
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I had been in the hospital on 3.2.25. On 3.3.25, I had an issue with my computer. I Googled the number for Geek Squad, Best Buy. I called to try to get an appointment. the person that I got fixed my computer over teh phone. Then he said this has been a very serisous international banking virus. your protection from Best Buy did not protect you. I want you to talk to Michael Dobbs, a CFO for Geek Squad. He gave me his phone number and badge number. My caller ID said "John Martin". He told me not to disconnect the computers. He said he was a personal friend of Robert Stevens the CEO at Best Buy. He said he would give me a refund for what I paid for the service that didn't work, and would make sure I got a protective program at their cost so the virus would never come back. I talked to him. He got me on to my banking site to put money in my online banking account. As I did that, he had me complete a form to get back $149.99 to be deposited into my bank account. He said we ought to do this in two parts, one for a hundred and the other for the remainder. He had remote control of my computer, and put the form on my computer, and I filled in the blanks. When I was to fill in the amount to be transferred, I typed in 100.00, and it disappeared. Then I saw it was a hundred thousand dollars. He said things like oh my. He told me to wire transfer the overage to his account. He said he was calling from Richfield, MN, but his phone number had a MI area code. we went back and forth over a considerable period of time. I told him I would not do it until speaking to my banker. He told me not to involve the banker. My bank told me there was never a hundred thousand dollar transfer. I eventually reached Best Buy fraud dept who helped me, and my bank account numbers have been changed.

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- Charlestown, NH, USA • Mar 15, 2025
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Scammer sold a hacked computer to my elderly parents. When the computer had issues and they called the number given to them from her, the scammer demanded 50,000.00. The scammer told them she had all of their information, their address and their bank info, and the police would be dispatched to their house if they didnt transfer the money. My mother asked for what they were requesting to be sent to them in writing, and the scammer told them the police had been notified and were on their way. This person has caused so much emotional stress and upset to my parents who have numerous health issues and dementia - they dont understand about scams -

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- Reisterstown, MD, USA • Mar 10, 2025
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I received a call from “Apple support.” I had been in an Apple Store a few weeks before so I answered it. The man started telling me of the fraud in the area, at the stores, and that several in my bank had been scammed. He exaggerated details but had me fear that the unknown people would steal my identity, get my house etc and that I needed to do some things so they could get closer to the scammers. So I was told to wire money using western union, buy an Apple Card and some door dash. These purchases supposedly would alert the scammers and they could be caught. These charges totaling $1500 are what I am disputing as I was seriously frightened for many things. Other disputed have also been reported and I filed a police report.

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- San Jose, CA, USA • Feb 07, 2025
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in my email McAfee showed a charge that was deducted from my account.--I sent the email item to Scam & blocked it from my email when I saw it was charging an account number that wasn't mine.

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- Whiteville, TN, USA • Jan 08, 2025
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?%GEEK SQUADTM

This is the exact email sent to me attempting to scam me into divulging personal information to acquire funds unjustly. ---

Date: 08-01-2025

Hello, [email protected]

Your Geek Squad service has been renewed successfully. Reach out if you have any questions.

Everything is complete; you don’t need to do anything else for now.

PURCHASE HISTORY :

Status: Confirmed

Device: Mac & Windows

Grand Total: $ 574.35

Payment mode: Auto-Debit

Invoice ID: JGH 1648755252

Quantity: 1 (for 6 user)

OFFER 40% DISCOUNT

0

As of JANUARY 08, 2024, your 2-year plan renewal is complete. The payment will be visible in your bank account shortly.

Feel free to contact us if you want to modify or cancel your plan at any time.

+92029792722-0212429.*&^#{ERDFSRFTG}

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• Dec 14, 2024
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I searched for "talk to a human facebook" and the first result was an 800 phone number. I called. Guy with anIndian accent answered after one ring. Shoulda suspected a scam. But no, I was stupid. I had called about FB restricting my use of my accont in many ways. He first said that somebody had hijacked info from an ad I had run & was messing with my account that way. Then he said the hijacker had left some virus on my computer & somehow convinced me to let him remote into my computer. Fortunately, the program he had me download for that wouldn't run. Then he asked me for my bank's name (and a couple of sentences before had said something about social security number but hadn't asked for it). I refused to give him my bank name & said it was something a hacker would ask for. He denied of course. I asked to speak to his supervisor. His supervisor's voice sounded suspiciously like his. "They" (he) insisted that I trust his protestations that he wasn't a hacker. After all, he worked for FB. I ended up hanging up and deleted everything I could find related to the software he had told me to download. So far, I haven't seen any interference in my affairs. Whew! (I blame FB for not having a human available for FB problems.)

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- Magnolia, TX, USA • Dec 12, 2024
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One person from the middle Easte locked up my computer it said dont shut it off or i would loose everything and i could not use my computer unless i called this number# 202-995-6417 . He said he could fix it if i stayed on the phone with him. I was on the phone with him for hours as he gave instructions on what to do on my computer. I dont know what all he did as i am not that smart about it. ( Computers) He gave his name as " David Johnson" Badge # MN13777. He kept needing more information from me as I thought that he was from Microsoft about me and my life. Eventually turned me over to a " Bryan Martin " got more personal info from me more than i cared to give. He kept pushing for more info. Then Transferred me to a "David Flex" All with an Eastern accent. Told me someone tried to buy $10.400 Bitcoin in my name and i was responsible for it no matter what and i had to pay it. I told him No Way and i hung up on him. Changed my bank account and started Locking up my credit as i have no cards and dont do any banking on line but they were sneaky about getting way to much info from me. Every thing i have is paid for as i am 71 years old and retired. I have had back surgery and other health problems..

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- Weimar, TX, USA • Dec 10, 2024
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I ordered a Brux Night Guard online. Ultra Viewer , through my computer claimed I made a money mistake of $5500.00, so I had to make a Wire transfer, to Coastal Comm. Bank -5415Evergreen Way, Everett, WA.98203 from Quickfix TV Ser., 1699 Trenton St., Denver, CO. 80231-5694. I talked to Patrick-818-452-3949 and Jack Watson- 805-257-1780, and Joseph- 818-850-5325. They also made 2-Coinbase Inc. withdrawals of $1000.00 and $150000 on 11-04-2024. The wire transfer was made on 10-22-2024. I hope they can be stopped.

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- Arnaudville, LA, USA • Dec 06, 2024
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I chose a website HP Support that I assumed was a Hewlett Packard website. I allowed the technician to access my laptop remotely. I gave my name, address, phone number, and email address. When I finally got suspicious I brought my laptop to Geek Squad. Geek Care had disabled my antivirus and installed malware and spyware on my laptop. It cost $400 for them to clean it up and recover what Geek Care had done to it. Beware!

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• Nov 17, 2024
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They claim to get information and instead you get nothing you cannot talk to anyone only a chat bot

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- East Syracuse, NY, USA • Nov 03, 2024
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My computer was blocked and could not get access or shut down. thought they were microsoft and called number to stop all the noise and ringing from computer. Said they would clear up all problems on computer for $299. Also wanted me to get three years of extra security with total cost of $649.00. After the computer cleared up, i tracked down ScamPulse.com site to find that it was all a scam. I did not send any money via a check and have no plans in the future. It's a pretty pathetic world out there.

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- Sheboygan, WI, USA • Oct 16, 2024
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McAfee, the security entity, flashes warnings of virus invasion on our computer which we can not get rid of..I have addressed the problem with customer service and they put me on hold indefinitely and Just hang up on me..the McAfee warning says I have 7 infections and the warning keeps flashing from 20-30 times constantly.. my husband uses the computer to play solitaire, etc. to keep his mind viable..he suffers from dementia and fails to understand why it won’t stop.. we do have security for the computer…it’s Webroot.. please have them stop the annoying interruptions..we are protected..thank you so much for your assistance…

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- Troy, OH, USA • Sep 16, 2024
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laptop popup warning of infection and to ontact tech support. when I called the number supplied I was informed my laptop and phone werehackedand that transactions had taken place.she asked for my bank name so she could inform them what happened.shegot on the phone with a man from the bank , he informed me the transaction were already approved .he told me it might be someone at my bank.he would inform the Treasury dept. so they could start an investagation.my losses were over 10000 dollars at this point.i would need to deposit moneys in an account to start a new account in the mean time. I was to buy bit coins to transfer funds for a new account I was told to purchase $10000 bit couns to cover my losses .I did so $5000 at a time .

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- Orange Park, FL, USA • Aug 17, 2024
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I was on fb when I opened a news article & Trojan Virus screen popped up & the screen was locked. I received a call from Morris Dawson at @1-888-711-2890, ID#MD8756 CS#6754346.

said he was from Microsoft & my computer had been infested. He asked a lot of questions just like in your video. He asked for my bank's Customer Service number. He said

he was calling them and was not allowed to speak on a 3-way call, so tell them what was happening. Because about 3:45 a.m. I had authorized several charges by

text for several thousand dollars, for Child Photography for $2000, coins for $9000 & another site for several thousand & I needed to check my account

for these pending charges that couldn't be stopped because I had okayed the purchases. I disconnected his call & he immediately called back from the above number.

I didn't answer & continued with my Credit Union. I gave her the ID info he had given me. She called the number & said it wasn't a Microsoft number. He also said I should

tell the credit union to put my account on a 48-hour High Security. I turned off my computer, restarted & called Best Buy Tech Support for them to check my computer! I immediately blocked the numer he called from. He had called & got my voice mail again this morning.

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- Liverpool, NY, USA • Aug 12, 2024
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I was contacted by text message by an Oliver Mason with a Cust Svc job offer paying $45/hr. Asked to give an actual credit card or bank acct info for payroll purposes and for Oliver to deposit the $3500 for purchasing of computer and accessories for job. I gave Oliver my SSN and bank acct routing# and checking acct

#. All communication was by text message.

I closed the bank acct already, but my SSN is exposed, unfortunately.

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- Columbus, OH, USA • Jun 29, 2024
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I got the number off Google. Said they were PayPal support. They were in my computer. Gathered all my personal info. Told me they were customer service and were helping me clear up my paypal item which I didn’t order.

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- Helotes, TX, USA • Jun 26, 2024
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I was on Facebook and clicked on a link that took me to US News, and then an annoying window popped up from Microsoft stating that my computer had been hacked. I had no control over my cursor so I called the number on the screen, the male told me that he needed to run some diagnostics he told me to grab a pen and paper and he started giving the letters "NETSTAT TCP..." then told me I have 11 hackers trying to get into my computer. This goes on for about five more minutes. Then he gives me his name "Michael Costa", Employer # ATS7215, and a Case ID# and secure line phone number (530)826-4685. Then he asked for the name of my financial institution, and that's when I hung up.

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