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Tech Support Reports & Reviews (247)

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My father bought a new LG smart tv and when setting it up was prompted to call a number/go to a website to fix a connection issue. The fake customer service prompted him to download software (anydesk) onto his PC, took remote control of his phone and attempted to have him log into his bank account on his PC. He became suspicious and ended the call, but is concerned about information that was compromised in the process of logging on to his devices. When he tried to end the call, they informed him there were fraudulent charges on his Amazon credit card card and they would let the charges go through. He did log into the television with his Amazon card, but he has closed this account.

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- Carmel, IN, USA
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bought a new smart tv (sony) from costco. During the setup, as I tried to install amazon prime, i got a warning on the tv screen to call a number. I did so. They identified themselves as amazon prime. said my account was hacked in mexico. they wanted me to download a program that would give them access to my cell phone and then have me try to make a bogus purchase just to see if the account was working right. at this point I hung up on them. Costco refused to admit any responsibility. Sony refused to admit any responsibility. I did contact amazon prime and reported it.

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- Daly City, CA, USA
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Phishing by text

“zu2Yuc

Coinbase :

Your account has been locked due suspicious activity.

All of your last orders and subsription has been on hold until this issues fixed.

Click link below to unlock your account :

t.co/AhY6xYWkY7

If you do not complete the verification process before 24 hours, your Coinbase account will be terminated.

Sincerely,

Coinbase Team”

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- Sioux Falls, SD, USA
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I was on phone support with Hulu to setup steaming service and then charges started appearing on my **** credit card account through paypal. the credit card was cancelled.

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Recieved an email from Norton claiming they were charging my account $350 and I do not have an account with them. 

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- Memphis, TN, USA
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Went online and tried looking at a website (graffiti designs for print) I went and looked at pictures and I clicked on a picture. I tried looking throughout the page and they wanted me to log in, but I wouldnt because I didnt have a log in. Next thing you know a website pop up and and I looked up HP support because I thought my computer is being hacked. I spoke with HP through email and emailed me back with case number and product/problem details. It had a phone number listed on the email and I decided to call for more info. I talked with a man and he walked me through the steps and if I had Mcafee on my computer he asked me to go through my trash to re download Mcafee and told me my subscription was expired and I need a new one and proceeded to tell me he has one available for $39.99 for a 1 year warranty and he wanted it through paypal and I told him I did not have it and he claimed I can just add my debit card. I gave him access to my computer once I gave him access he started working on my computer and it wouldnt let me login. He asked me to troubleshoot and I did. He told me it was taking too long to login and it shouldnt take long. He pressured me to set up the mcafee account and it took so long he transferred me to someone else and I gave another man access to my computer and I seen a lot of black stuff running down my computer. He kept saying he couldnt set it up and asked for a picture of what my computer and I did. I was then transferred to a third person and they asked me for my phone info and he got access to my computer and my phone and said my IP was public. And I didnt know what that meant. He went through all my apps and asked me to go to Cash App and load money and I sent them $624 and then $399. They were tricking me so good my bank was trying to call me about the charges but I didnt see it because they had control of my phone. They hacked into everything. Suppose to be HP support. 

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- Daly City, CA, USA
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Phishing with bad English “Your a?c??c?o??u?n?t? is on hold. We're having some trouble with your current billing information.

Re??c???o???v??e??r??y?? y???o???u??r?? a??c??c???o??u???n??t?? i???m??m??e??d???i??a???t??e??l??y?? c???l??i???c??k?? l??i???n??k?? b???e??l????l??o??w??:

http://www.netflix.com:[email protected]/mo

P?l?e???a?s?e? t?a??k?e? a?c?t?i??o?n? o?n? y?o??u?r? a?c??c?o??u?n?t? w?i?t???h???i?n? 4??8? h??o?u?r?s? t??o? a?v??o??i?d? p??e?r?m??a?n??e?n?t? s?u??s?p?e??n?s?i??o?n?.

Regards,

Netf?lix Ser?v?ice”

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- Daly City, CA, USA
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Text phishing using bad grammar. “ Your Membership is on ho?ld. To using your ac?co?unt as normally, you need to up?date some t?ro?u?ble with your current bi?ll?ing in?for?mat?ion.

Cl???i??c???k?? l??i???n??k?? b??e??l???l??o??w?? to upd?ate your ac?c?ou?nt : http://www.accntnetflix.com:[email protected]/aq

Regards,

N?et?fli?x P?te. Lt?d.

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- Saint Louisville, OH, USA
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Last November, I found lewd pictures / posts on my Facebook page. I went to Facebook to find a customer service phone number for them and called. I spoke to someone who said she could help. She said she was in Manilla and she was legit. I gave her remote control of my computer. She said someone from Nigeria had hacked into my computer. She got into my Amazon account and purchased a $100 Amazon gift card for which Amazon refunded me. She asked for my credit card number.  I said no, so she hung up. I contacted my computer repair person who cleaned the computer. I also filed a police report and put an alert on my credit report. 

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- West Warwick, RI, USA
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Geek Squad sent an email saying they were going to auto charge me for an annual subscription $422.22.

I called the 888 number to cancel the renewal. Told me I had to fill out a form, which I did. When they said I had to click on the link in my bank account I became suspicious and told them I was going to report them as a scam. How would they know my bank account t? They wouldn’t give up just kept telling me to go

To my bank and click the link. I hung up and deleted the email.

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- Wynnewood, OK, USA
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Email invoice, I have not attempted to purchase anything from the scanner

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- San Francisco, CA, USA
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Text phishing “Order placed ID HL524WC for WEMAX Dice Android TV 9.0 Outdoor Portable Projector, $559.99 has been deducted from Your Account. Not you? call us: +19518774066”

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- Lansing, NY, USA
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Email s for months now fron a fake NORTON / McAfee virus protection company. I REFUSE to open email. Now being threatened that my account will be terminated. Worried others may be scammed by these individuals if not apprehended.

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Phishing to lure a victim to hit link.” YFllOq

Paypal :

Your account has been locked due suspicious activity.

All of your last orders and subsription has been on hold until this issues fixed.

Click link below to unlock your account :

t.co/FczxHIhqVW

If you do not complete the verification process before 24 hours, your Paypal account will be terminated.

Sincerely,

Paypal Team”

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Scammer email from "David Cook" re Geek Squad charge to me, I think $369. I didn't open email. I've never used Geek Squad.

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I RECEIVED INFORMATION ON MY COMPUTER TO CALL 855 933 0910 THAT MY COMPUTER WAS BEING HACKED

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Text phishing “ Your V?enm?o has be?en li?mi?ted.

We have loc?ked your V?enm?o beca?use our service has det?ect?ed two un?author?ized attempt.

To un?lock your acc?ou?nt, you r?eq?uire?d ve?rify yo?ur A?cco?unt??.

Click the link below to unlock your Account :

http://s950779975.onlinehome.us

Your ac?count will be automatically unlock, after finishing the v?er?ific?ation.

Best Regards,

V?enm?o se?rvic?e.”

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Initially was called by this number and they claimed to be a "debt relief" company - the name of which is information that was flat out refused to me (as was the name of the person calling). The number was ran through multiple unmasking services, which found the number to not be "masked" or "spoofed".

Upon calling back(had to do this multiple times) I was repeatedly told by each rep I spoke to(2 with Northern Indian accents, 1 with a Southern Indian accent, and one American male) including a supposed "manager"(American female) that the number was for "Ting Mobile Customer Service." When calling this number however, you're presented with a bot voice, asking if your calling for "Ting" or "Boost".

It's apparent to me that this may in fact be Boost/Ting mobile, however their call centers are running info phishing scams directly under the noses of the company they share a number with. This type of under the radar operation is unfortunately common place with many outsourced-to-overseas call center operations. Do NOT trust this number, as you will never know if your truly speaking to a Boost/Ting rep, or a thug working for an illegal operation in the same building (usually in the upper floors of the call center office.)

For more information on how these types of scams run under legitimate businesses, Search for the user "Scammer Payback" on Youtube.

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This is the text sent to be: "From: AppIeSupport-Notification

Msg: We have discovered an issue with your billing information.

Please review your information carefully.

ID #2DI193GM21

You're only required to follow the steps to recover your account:

1. Sign in to your account.

2. Follow the step to see your case.

3. Resolve the problem by completing the instruction.

Use this link http://icloud.update.omvwe.cfd/profile.php?id=02635

to update information account.

We will suspend your account within 24 hours."

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ScamPulse.com scam tracker report entered on behalf of consumer by ScamPulse.com employee

The consumer received an email from what she thought was Norton. They said she had Norton and to call the number in the email. They said I have an amount I have to pay. I called the number in the email and they said I owe them $620, but I told them I don't have Norton and never have. They then said to provide them my banking information. That's when I said No, I am not giving you anything. That's when they shut my computer down. I can't get into it. I have a computer repairman coming to my home to fix it.

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