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Merchant Services

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Merchant Services Reports & Reviews (35)

- Newtown Square, PA, USA • Apr 16, 2026
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Our business has received two calls from two individuals claiming to be contacting our small business on behalf of Merchant Services. They state that they sent us a notification of a rate increase several months ago that we had 30 days to reply to, and now that a rate increase has been applied, they want information to help our business get the rate back down. They do a good job of sounding legit, and are very pushy about getting personal statement information out of us.

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- Pocatello, ID, USA • Apr 15, 2026
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My experience was almost exactly the same as a previous entry. A person named Matt calling from Merchant Services about over billing. They said that it looked like I was paying too much in fees for such a small business. They wanted a statement to review. Thinking they were a legitimate service with auditing, I sent a statement to "[email protected]" compromising my Social Security #. They said they would call back, and set a time and day. I never received a call.

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- Enigma, GA, USA • Mar 05, 2026
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"Merchant Service" from Merchant Services called asking to speak to the person who handles Bookkeeping. When asked what this was pertaining to, I was told that there are services we provided that needed validating and to email, or discuss account booking information. I then asked the person to give me an account number or some other validation to confirm any connection w/"Merchant Service", she could not. I stated, "this is absolutely ridiculous, and we get solicited with calls every day." I laughed and hung up.

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- Colfax, WA, USA • Oct 16, 2025
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Merchant Services called and said our company was over charged with credit card processing fees so we are due a refund. They said we have received notices from our credit card processing company, but because we didn't respond our company upped our rates. Then Theresa kept telling me that I wasn't doing my job to manage my credit card processing fees. I called back the number she gave me (800) 490-7479 x428 and asked to be taken off their call list. She told me that I couldn't be taken off their call list and it's not her fault I am not doing my job.

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- Bloomfield Hills, MI, USA • Sep 18, 2025
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Pretended there is a customer who is disputing a credit card charge. No clue how they have access to my Authorize.net charges I have made from my clients credit card payments.

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- Saint Joseph, MI, USA
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This would be the 2nd time in 5 days that our company had been called by this scammer. They pretend to be with our merchant service company, which they are not. They stated there was a error on our statement for which they needed information. I did not let it get past this point, I told the man to lose our number and never call here again as his company is not our merchant servicer.

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- Makawao, HI, USA
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They called and said that they were from Clover, out merchant processor, and that our account had been flagged for rate review and they had accidentally been over-charging me. They requested I download the most recent statement then email it to them at [email protected]

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- Savannah, GA, USA
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The person on telephone indicated we had been overcharged on our last few months of credit card statements, and we needed to send a copy of any statement with a code written on it to correct.

They did not have much information, and that raised a red-flag.

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- Hixson, TN, USA
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They called my business in attempt to access my merchant services account because "We were charged for unnecessary fees in September 2024" they wanted access to my statements to "refund me". When I would not allow them access the man became hostile and told me I was wasting his time (my plan all along). He said the call was recorded (good for him). He eventually told me I was not in compliance and hung up on me.

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- Billings, MT, USA
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A message was left on our business answering device after hours. It stated that someone was calling from Merchant Services about an invalid rate increase and that I needed to call them back. I assumed it was a scam attempt and searched the phone number online. I did not call them back.

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- Dearborn Heights, MI, USA
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They are trying to get us to use credit cards. I have been with this company for 2 years and continually call every week, even after I told them we would never use credit cards.

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- Bourbonnais, IL, USA
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consistantly calling even after numberous requests to stop. Have threatened them with cease and desist letters and court actions. Despite these threats, they continue to call asking to change our credit card machine to there company. We receive numberous calls a week to where it is interferring with our business. They request our business license number and any identifying information that we refuse to give them. they sound like they are of India descent.

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- Minster, OH, USA
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My front desk receptionist stated a call came in from a James at Merchant Services about our account. I proceeded to get on the phone and was told by this "James" that there were some charges on our statements starting 6 months back that were incorrect. He asked for me to get our most recent statement (October) and asked about the different transactions on the statement. I proceeded to question him as to what transactions he was referring to that would be on the statement. He gave me some nonsense about different transactions that were not on the statement. He then asked me to email or fax the statement to him. I told him I could scan the statements and attach them in an email. He wanted me to do it right at that moment while he waited on the phone so he could verify that it was sent. I knew this was a scam so proceeded to tell him I could not send at that moment but if he gave me the email address which was [email protected] and his phone number and extension, I would call him when I was able to send the documents to verify he received them. He proceeded to give me the number 800-490-7479 ext: 7065. After hanging up I called our Merchant services to let them know what had happened and of course they stated it was a scam.

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- Haiku, HI, USA
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I received a call on my business phone. The woman said she was calling from Merchant Services and that there was a problem with my account. I asked for her number to call her back. She gave me the number 800-490-7479 ext. 7058. I called back and did not ask for the extension, but asked for customer service. I spoke with a man, he said he was going to transfer me to Aaron Rogers, Aaron answered right away, he asked me if the woman who had called gave me her name or extension. I said she gave me extension 7058. He then said that she was out for the day. I replied, that is strange, I just spoke with her 5 minutes ago... he tried to backtrack and that is when I hung up. The woman then called me right back. I hung up again.

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My receptionist took a message from "Wilson" at Merchant Services that I needed to call him back at 1-800-490-7479 ext. 7020 regarding us being overbilled by our credit card processing company and needed to have our July statement ready. I was suspicious about this so called my credit card processing company directly at the number on my statement. They stated they had not attempted to contact us in over 2 weeks. Beware!

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A lady (first time named Rose & then called herself Mary) called about our credit card service and told us we had a credit that was owed to us from last year. She was asking personal information about our business and the credit card machine. Said we would be contacted 3-5 business days to learn how to receive our credit. Also gave 2nd number (to which she simply answered "hello" not as a business but more as a personal phone) that was 480-530-3402.

I told her we suspected she was a scammer and I was going to report her and she said "okay."

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We began receiving calls from several different types of companies all calling themselves "Merchant Services." If we asked for company names, they provided a name, website, and even customized email addresses. The websites were all well made, very polished. Upon further investigation, there is no record of these companies elsewhere, like on the ScamPulse.com website. When they called, they claimed to be calling on behalf of our payment processing company and needed a copy of our credit card statement to make sure we weren't being overcharged. When pressed for details, they would disconnect the call.

I worked for IT for several years before my current position and am experienced at spotting scams. This is a very well constructed scam. When asked for any money-related records, please be very careful, and make sure to look into every company before you share information!

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This fictitious entity has been calling and requesting credit card statements for merchant services processing. The entity claimed that they were a third party billing company that our Merchant Services processor uses to correct billing errors on the "pass-thru" exchange fees charged by VISA/MC/AMEX.

When I called our merchant processor on a separate line to ask about this process and whether or not they use this third-party company, the scammer immediately hung up.

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The merchant services caller, Patty, wanted us to scan and email a copy of our latest merchant billing statement to them so they could review any overcharges due to insufficient rate increase which may have occurred due to recent rate increase to corporate rates verses small business. Patty wanted to stay on the phone line with us until we physically sent the documents to her by email. I explained we had customers in the store and I would call her back with the information. The whole thing smelled fishy and we contacted our business credit card merchant handler who assured us this was a scammer.

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- Abilene, TX, USA
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Our receptionist received a phone call at our place of the business on 11/17/2020. The caller asked to speak with the person in charge of credit/debit cards. The call was transferred to the office manager (me). The caller identified as J******* with "Merchant Services". I thought the name of the business was suspicious as merchant services is a very broad term that encompasses an entire industry made up of numerous businesses. The caller asked if he could set up a meeting to review "important updates to the credit card industry". I told the caller that meeting in person was not advisable due to the pandemic and the fact that our business is involved in direct patient care with individuals that may be infected with or exposed to COVID-19. The caller insisted that the meeting be in person and could not be done virtually (another suspicious component of this call). I asked the caller what the topics of the meeting would be. The caller stated that he could not go into detail over the phone about the purpose of the meeting (another red flag). I was confident at this point that the call was a scam. I asked the caller to take our business off of his call list. The caller then stated that, "there is no list and that they will call tomorrow and the day after that and the day after, probably from a different person". The caller basically threatened to harass our business with phone calls if we did not agree to meet with them in person. The caller also stated during the call that he had a large territory and was just getting to Abilene, TX. He went on to say that he had meetings setup with 40 other businesses in this area later this week. I am reporting this to the ScamPulse.com so that other businesses can avoid this scam. Once this company gets their foot in your door I am sure they want to see your credit card terminal(s) or merchant statements so they can steal any relevant information that can aid in their scam. There are many other complaints on the ScamPulse.com website that offer more detail pertaining to how the scam works and what this "company" is after. Please read those complaints. Beware of a company claiming to be "Merchant Services"!

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