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Merchant Services

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Merchant Services Reports & Reviews (39)

- Rosman, NC, USA • Sep 04, 2026
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Our business received a phone call today, Sept. 4th. 2026 at 9:24 AM from a female person named Mckenzie from telephone number 945-348-4256 claiming to represent Merchant Services, a credit card processing company. She claimed that we had been over billed on a higher interest rate our squarup.com site for the last three months processing fees (at least), and requested that we send our August (most recent) credit card processing statement. She wanted us to email this information while she remained on the phone in order to give us a "Confirmation Number". She requested that we email it to "[email protected]" with a loan info from Aug, 1-31st of 2026. Attn: Mckenzie. We gathered the contact information from this person, and she gave the name "Mckenzie" with phone number "945-348-4256". A quick google search of the email address indicated that it has been associated with scam on ScamPulse.com site. We did not email or call this person back. I changed my squareup password.

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- Fostoria, OH, USA • Jul 22, 2026
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Someone identifying herself as Mackenzie, with Merchant Services corporate office called our business, indicating they have been trying to reach me since April about an increase and have had no response. I explained our POS provider handles this for us. She responded asking if I even know what she was talking about or look at my monthly statements. She said if I'm able, she would like me to pull up my statements to review them with me. When I asked for her name & contact number, she never missed a beat. Even gave me her extension as 414. She reiterated processing fees were increasing from 2.5-3%. I explained I've never had this call previously to which she claimed there had not been a fee increase. I stated we'd contact our POS provider and determine if there is anything we should be worried about.

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- Marysville, WA, USA • May 26, 2026
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Was called by a woman identifying herself as being with merchant services and said several charges on our statement looked to be too high and she was investigating these numbers. Wanted me to fax her copies of the charges on my processing card statement.

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- Justin, TX, USA • May 18, 2026
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The caller pretended to be Merchant Services, about duplicate processing fees on my company account but had zero information about my company or account - couldn't name the person on the account, the email, only our phone number.

Gave a call back number of 972-752-3886, didn't give her name or email or anything. This is absolutely a scam

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- Newtown Square, PA, USA • Apr 16, 2026
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Our business has received two calls from two individuals claiming to be contacting our small business on behalf of Merchant Services. They state that they sent us a notification of a rate increase several months ago that we had 30 days to reply to, and now that a rate increase has been applied, they want information to help our business get the rate back down. They do a good job of sounding legit, and are very pushy about getting personal statement information out of us.

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- Pocatello, ID, USA • Apr 15, 2026
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My experience was almost exactly the same as a previous entry. A person named Matt calling from Merchant Services about over billing. They said that it looked like I was paying too much in fees for such a small business. They wanted a statement to review. Thinking they were a legitimate service with auditing, I sent a statement to "[email protected]" compromising my Social Security #. They said they would call back, and set a time and day. I never received a call.

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- Enigma, GA, USA • Mar 05, 2026
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"Merchant Service" from Merchant Services called asking to speak to the person who handles Bookkeeping. When asked what this was pertaining to, I was told that there are services we provided that needed validating and to email, or discuss account booking information. I then asked the person to give me an account number or some other validation to confirm any connection w/"Merchant Service", she could not. I stated, "this is absolutely ridiculous, and we get solicited with calls every day." I laughed and hung up.

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- Colfax, WA, USA • Oct 16, 2025
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Merchant Services called and said our company was over charged with credit card processing fees so we are due a refund. They said we have received notices from our credit card processing company, but because we didn't respond our company upped our rates. Then Theresa kept telling me that I wasn't doing my job to manage my credit card processing fees. I called back the number she gave me (800) 490-7479 x428 and asked to be taken off their call list. She told me that I couldn't be taken off their call list and it's not her fault I am not doing my job.

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- Bloomfield Hills, MI, USA • Sep 18, 2025
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Pretended there is a customer who is disputing a credit card charge. No clue how they have access to my Authorize.net charges I have made from my clients credit card payments.

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- Saint Joseph, MI, USA
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This would be the 2nd time in 5 days that our company had been called by this scammer. They pretend to be with our merchant service company, which they are not. They stated there was a error on our statement for which they needed information. I did not let it get past this point, I told the man to lose our number and never call here again as his company is not our merchant servicer.

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- Savannah, GA, USA
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The person on telephone indicated we had been overcharged on our last few months of credit card statements, and we needed to send a copy of any statement with a code written on it to correct.

They did not have much information, and that raised a red-flag.

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- Makawao, HI, USA
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They called and said that they were from Clover, out merchant processor, and that our account had been flagged for rate review and they had accidentally been over-charging me. They requested I download the most recent statement then email it to them at [email protected]

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- Hixson, TN, USA
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They called my business in attempt to access my merchant services account because "We were charged for unnecessary fees in September 2024" they wanted access to my statements to "refund me". When I would not allow them access the man became hostile and told me I was wasting his time (my plan all along). He said the call was recorded (good for him). He eventually told me I was not in compliance and hung up on me.

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- Billings, MT, USA
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A message was left on our business answering device after hours. It stated that someone was calling from Merchant Services about an invalid rate increase and that I needed to call them back. I assumed it was a scam attempt and searched the phone number online. I did not call them back.

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- Dearborn Heights, MI, USA
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They are trying to get us to use credit cards. I have been with this company for 2 years and continually call every week, even after I told them we would never use credit cards.

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- Bourbonnais, IL, USA
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consistantly calling even after numberous requests to stop. Have threatened them with cease and desist letters and court actions. Despite these threats, they continue to call asking to change our credit card machine to there company. We receive numberous calls a week to where it is interferring with our business. They request our business license number and any identifying information that we refuse to give them. they sound like they are of India descent.

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- Minster, OH, USA
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My front desk receptionist stated a call came in from a James at Merchant Services about our account. I proceeded to get on the phone and was told by this "James" that there were some charges on our statements starting 6 months back that were incorrect. He asked for me to get our most recent statement (October) and asked about the different transactions on the statement. I proceeded to question him as to what transactions he was referring to that would be on the statement. He gave me some nonsense about different transactions that were not on the statement. He then asked me to email or fax the statement to him. I told him I could scan the statements and attach them in an email. He wanted me to do it right at that moment while he waited on the phone so he could verify that it was sent. I knew this was a scam so proceeded to tell him I could not send at that moment but if he gave me the email address which was [email protected] and his phone number and extension, I would call him when I was able to send the documents to verify he received them. He proceeded to give me the number 800-490-7479 ext: 7065. After hanging up I called our Merchant services to let them know what had happened and of course they stated it was a scam.

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- Haiku, HI, USA
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I received a call on my business phone. The woman said she was calling from Merchant Services and that there was a problem with my account. I asked for her number to call her back. She gave me the number 800-490-7479 ext. 7058. I called back and did not ask for the extension, but asked for customer service. I spoke with a man, he said he was going to transfer me to Aaron Rogers, Aaron answered right away, he asked me if the woman who had called gave me her name or extension. I said she gave me extension 7058. He then said that she was out for the day. I replied, that is strange, I just spoke with her 5 minutes ago... he tried to backtrack and that is when I hung up. The woman then called me right back. I hung up again.

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My receptionist took a message from "Wilson" at Merchant Services that I needed to call him back at 1-800-490-7479 ext. 7020 regarding us being overbilled by our credit card processing company and needed to have our July statement ready. I was suspicious about this so called my credit card processing company directly at the number on my statement. They stated they had not attempted to contact us in over 2 weeks. Beware!

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A lady (first time named Rose & then called herself Mary) called about our credit card service and told us we had a credit that was owed to us from last year. She was asking personal information about our business and the credit card machine. Said we would be contacted 3-5 business days to learn how to receive our credit. Also gave 2nd number (to which she simply answered "hello" not as a business but more as a personal phone) that was 480-530-3402.

I told her we suspected she was a scammer and I was going to report her and she said "okay."

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