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Home Warranty Division

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Home Warranty Division Reports & Reviews (224)

- Omaha, NE, USA • May 01, 2025
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Advising us that our property's home warranty (giving my home address and the name of the actual loan company we use) may be expiring or may have expired. Letter refers to Customer ID HMS6863681. Failure to call and prevent a potential lapse of coverage could result in you being liable for all costs associated with ant home repairs. No inspection will be required and final acceptance is subject to your ability to meet eligibility requirements. Letter signed by Andrew Thompson Program Director.

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- Rathdrum, ID, USA • May 01, 2025
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Just received this official looking piece of mail, looking like it was from my home lender. No address given only a phone number.

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- Saint Clair Shores, MI, USA • Apr 28, 2025
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The letter, dated 2025 (no month or year, and no business address) attempts to scare me into calling a phone number, 888-404-4504, to renew a home warranty it claims that I have. The letter is signed by Vicky Mercer, Program Director, Home Warranty Division. The letter is headed "Final Notice." It states that "This notice is to inform you that the property's warranty at [my actual home address] may be expiring or has already expired. Our records indicate that you have not contacted us yet to get your Home Warranty up to date." It further states that "We reserve the right to revoke your eligibility for service coverage after the Expiration date of 5/9/2025." The instructions are to call the telephone number during stated hours, Central Standard Time. That's a clue as to the supposed Vicky Mercer's location.

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- Mount Holly, NC, USA • Apr 27, 2025
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Received letter in the mail stating that a response was need for home warranty with United Wholesale Mortgage. Labeled as final notice and instructed to call “Andrew Thompson, program director”

Mortgage on the home is not with United Wholesale Mortgage.

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- Toledo, OH, USA • Apr 25, 2025
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They tried to tell me that have been covered by them for quite some time and that it had just lapsed in that I was calling and the grace. But 195 dollars needed to be paid immediately

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- Macon, GA, USA • Apr 25, 2025
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I was contacted by a letter sent through the mail stating my warranty is about to expire. They even had the name of my mortgage company. I never had a warranty with anyone.

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- Orofino, ID, USA • Apr 23, 2025
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I have informed delivery with the USPS. I received a picture of the letter I was about to receive. It showed the lender was Fannie Mae Mortgage but coming from Home Warranty Division and 2025 Final Notice visible. It was addressed to my address with someone else's name as the resident. Beatrice Flores, who I have never heard of. I have been living in my paid for in full home for over 35 years. There has never been a mortgage of any kind on my home. And better not be one now. The letter instructs the reader to call immediately to keep their home warranty in force as it is about to be cancelled. It refers to a Customer ID: HWX6295571 with an Expiration date of 05/01/2025. It appears to be a legit letter from a Fannie Mae subsidiary. The letter gives you the hard sell that you had a mortgage thru Fannie Mae and with it you were paying for a Home Warranty some how. I am sure it is designed to scare the real homeowner into calling to inform them that there is no Beatrice Flores living at that address and never has been. I got on the Fannie Mae website and messaged them thru their system. Their lookup tool allows anyone to do this. To claim they are the home owner. The letter is signed by Evelyn Landry Program Director with the 1-800-631-2357 number following. The letter stresses the need for a warranty to cover home repair costs. I am much more concerned that someone is trying to set a precedent that they are a resident who has just purchased my home. Stealing my identity in effect.

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- Kirkland, WA, USA • Apr 22, 2025
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Unsolicited mail card. Both sides the same content.

Registration ID: H105CZ21301 PIN: 0423

Warranty Replacement Notice

Call 1-888-413-5452 for uninterrupted protection.

Hours of Operation: M-F 6:00 a.m. - 7:00 p.m. CST. Saturday: 10:00 a.m. - 4 p.m. CST

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- Albany, NY, USA • Apr 17, 2025
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A mailing addressed to my mother (deceased five years ago) purporting to offer insurance coverage for her home and appliances arrived in the past week. No company name was given on the notice but it is a letter on a pink sheet of paper that says "Home Warranty Division" in the upper left hand corner. The letter claims to be from a "VM," a "Program Director," and the phone number 888-404-4504 was provided, with instructions to call immediately. I called the number and requested that my mother's name and address be removed from this company's mailing list. Instead, the phone rep began to try to sell me insurance coverage. I asked for the name of the company and the rep refused to provide that to me, threatening me with the terrible things that would happen if I didn't purchase coverage. I noted that his company's letter attempted to make my mother believe that she did not have insurance coverage and was deceptive. I asked repeatedly for her name and mailing list to be removed from their list. The rep refused to do this and began to be abusive. He monologued to me until I hung up on him.

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- Saint Augustine, FL, USA • Apr 12, 2025
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Letter sent to specific person with full address. Informing them that the property's warranty will expire (in 5 days) unless they are contacted at 800-705-9301. There is absolutely nothing on the letter identifying the company or any other contact information. Total scam.

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- Vashon, WA, USA • Apr 11, 2025
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This postcard was sent to my home address. At first I felt urgency to call the number on the postcard because it had an "Expiration date" for two weeks after I received the postcard... but then looked closer. What was it all about? What is a "Home Warranty Division"??!! What is the Component Element Carrier "Mechanical Systems" all about?? I have never received a scam postcard before... but have lived in this house for many years and NEVER heard of anything like this. So I decided to search it out on the internet. Yep, brought me to the Better Business Bureau. SCAM alert. Seems they've tried this with other names and States. Shame on them.

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- Gig Harbor, WA, USA • Apr 11, 2025
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A double-sided postcard was in our mailbox addressed to my wife. There is a printed post mark in upper right corner that states: “First-Class Mail Presorted U.S. Postage Paid Dallas, TX Permit No. 2650” There were numbers under that postage mark stating: “147797-T715”.

The side with the address has a title of “Home Warranty Division” at the top, and describes a warranty renewal is needed for: “Dwelling / Mechanical Systems / Inside and Outside / Home Inspection Waived / usage limit is Continual”.

There is a registration number and PIN number listed as well as a phone number of 1-888-413-5452 to call and hours of operation M-F and Sat. The reverse side has a title of “County Deed Records” with repeated information from the front side of the card.

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- Kailua Kona, HI, USA • Apr 01, 2025
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Letter saying Final Notice. Pressure letter states a deadline to call to keep a warranty active. Multiple letters received over several weeks.

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- Columbiaville, MI, USA • Apr 01, 2025
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On five occasions I requested to have my name and phone number removed from their mailing list, but instead was hung up on or told they would remove it and did not or that they can’t remove it because he was just one of many different broker companies, and all were rude! This group of fraudsters are using your mortgage company’s name to sound legitimate, but BEWARE because they are only trying to SCAM money!

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- Lewisville, ID, USA • Mar 28, 2025
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Received a letter in the mail saying I needed to urgently contact for my home warranty and get it up to date. They referenced outdated bank/mortgage lender info as well as my address. I didn’t contact as I know it is a scam. There is no address for the company, just Home Warranty Division Private & Confidential. It is made to look very official with a customer ID and expiration date. They threaten to revoke eligibility for service after the expiration date.

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- South Bend, IN, USA • Mar 27, 2025
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There is no return address. There is an immediate threat of home warranty expiring and personal liability. It has my address and lender name.

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- Saint Cloud, MN, USA • Mar 26, 2025
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received letter about home warranty marked privet and confidential wanting a call regarding home warranty, we have received several of these letters all stating expired or soon to expire warranty each letter we have received has different expiration dates to call by. we never had this service

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- New Hudson, MI, USA • Mar 26, 2025
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Monthly letters saying my home warranty has expired

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- Seattle, WA, USA • Mar 24, 2025
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Post card received from “County Deed Records - Home Warranty Division”

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- Saint Paul, MN, USA • Mar 22, 2025
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Post card indicating my Home Warranty Will Expire. I do not have a home warranty. I believe this is a phishing attempt to get personal finance information so that they can charge fraudulently for a non existent warranty and use this information to further steal money from an individual.

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Home Warranty Division Contacts

Home Warranty Division associated photos:


Phone:
+1 (888) 571-0347 0 0
+1 (888) 573-1918 0 0
+1 (888) 509-9320 0 0
+1 (888) 206-6566 0 0
+1 (888) 307-2037 0 0
+1 (888) 760-1910 0 0
+1 (888) 404-4504 0 0

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