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Home Warranty Division

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Home Warranty Division Reports & Reviews (250)

- Eunice, NM, USA • Apr 21, 2026
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Came in mail and I don’t have warranty from these people!

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- Euclid, OH, USA • Apr 20, 2026
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Scammers sent a letter pretending to be affiliated with my bank and home loan. Letter stated my home warranty was about to or already had expired. Digitally signed by “Eric Henderson, Program Director” although no company is listed anywhere on the paper except for “Home Warranty Division.”

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- Lincoln City, OR, USA • Apr 15, 2026
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Letter stating my home warranty is lapsing and I need to call them now. Letters say final notice, but I receive one every month and do not have a warranty! When I call and tell them to remove my name, they say they can't and hang up.

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- Coos Bay, OR, USA • Apr 14, 2026
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My elderly father received mail warning him about coverage of his house and instructing him to call a number for a company with no name, address, email, or website.

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- Anacortes, WA, USA • Apr 13, 2026
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A big home warranty scam! No business name, address, or state is shown on the letter, but it shows a bogus "Customer ID number" which is totally false as we have never done business with them. They make it sound URGENT that we reply or else our home warranty will expire and we'll have to pay costs of repairs. The only way to respond is to call the 888 number shown on the letter. If you don't read the letter closely and the fine print at the bottom (disclaimer statements), you would think that something is going to expire and you had better call them soon.

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- Saint Peter, MN, USA • Apr 10, 2026
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Received mail from "Home Warranty Division" with no return address, but shows a "Program Director" named "Vicky Mercer" with a phone number of 1-888-413-5452. The letter states that it is important that I contact their office at "1-888-413-5452" to "avoid any necessary delays" in my coverage before 5/1/2026. The letter threatens that failure to call them could result my being liable for all costs associated with any home repairs and that they reserve the right to revoke my eligibility for service coverage after the "Expiration Date of 5/1/2026"

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- Rapid City, SD, USA • Mar 30, 2026
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Rec'd postal mail today, 3-30-2026, from Home Warranty Division, Vicky Mercer, Director.

Warranty expires by 4-10-2026. Call 1-888-404-4504.

Prsrt std US Postage Paid Permit No 1209, zip code 23231.

***** *** 31-90155 on label address.

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- Burlington, WA, USA • Mar 21, 2026
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Final Notice from Home Warranty Division about service coverage of home appliances. I received this notice from the company Home Warranty Division. Their phone number is (888) 413-5452.

Vicky Mercer

Program Director

1-888-413-5452

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- Santa Fe, NM, USA • Mar 07, 2026
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Since I did a reverse mortgage on my house last year in June, I have consistently received these notices from Home Warranty Division for 10 months. Upon initial receipt I called my mortgage broker to find out if they were valid. He told me they were a scam. I would like these mailings to stop.

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- Mount Vernon, WA, USA • Mar 02, 2026
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Im very hard of hearing and seeing so I'm 73 and I only could make a payment of $500.00 to Home Warranty Division. Next month I'll be able to take care of the rest. I'll get another pre-paid card im sorry for the inconvenience

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• Dec 01, 2025
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This is a final notice to call them before my home warranty expires. They have a PO Box as the home address. Vicky Mercer Program Director in this letter uses very strong wording of failure to contact them immediately. The warned me of the consequences of paying high repair bills if I don't. The phone number is to a scammer with a NON US accent and is not the person Vicky who answers. It seems like they are in India or Pakistan. They say they are in Florida and I asked them How is the SNOW Storm and they responded not bad. (Never snows in FL) I also said Hey what local time do you have they could not give it as they did not know. They are very pushy in asking questions and needed my Credit Card and other personal information. Otherwise I will pay full price for repairs and they said I also owed them money for last year. They also want your Customer ID in the letter to identify who I am and I gave them a false name and location and claimed I was old and did not hear well so they continued very hard.

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- Yakima, WA, USA • Nov 12, 2025
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Letter from Home Warranty Division FINAL NOTICE property home warranty expiring or has expired. Resident has not had or currently have a Home Warranty.

Sent to my elderly and recently widowed relative. There is no return address only a U.S. POSTAGE PAID PERMIT NO. 1209 Zip Code 23231 (Henrico County, Virginia).

Thank goodness he brings me all mail to sort through as he is aware of such scams. Upon calling to be removed from mailing list the associate just kept repeating "have a nice day ma'am", but did not hang up on me when I said he needed the address or Customer ID. He tried to use the phone number from which I called, but it is not associated with address of received letter. He finally took Customer ID number which I read clearly to be accurate and he told me to "read faster".

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- Eden, NC, USA • Nov 09, 2025
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Received a letter from "Home Warranty Division" (unknown what it was a division of!) stating that my homeowners' warranty had expired or was about to expire. They said their "records indicate you have not contacted us yet". I have never heard of ths company, so they should have no records of me at all. No street address was given, and they apparently have no website. The Postmark read "PRSRT STD US POSTAGE PAID ST. LOUIS, MO PERMIT #1999". The letter was signed by a Vicky Mercer, "program director" (director of what is uncertain). There was a "Refer to Customer ID" of A310TU08982. I suspect this number is the same for all recipients.

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- Port Huron, MI, USA • Sep 16, 2025
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Home Warranty Division mail me a letter that says Final Notice. They want me to call 1-888-404-4504. They put the lender info as Citizens First Mortgage. That place closed down years ago. Says my home warranty will expire soon. It was sent on a pink paper this time. And this time it says Vicky Mercer as the program Director. I get this letter once a year now. I just ignore them now. I know none of this is true. Please do NOT call this number. It is a SCAM. I knew it was a scam the first time I got a letter like this and I never called the number.

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- Saint Paul, MN, USA • Sep 16, 2025
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The scam letter was telling the person to call and renew their Home Warranty Coverage.

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- New York, NY, USA • Aug 21, 2025
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I received a "FINAL NOTICE" requiring immediate action to urgently purchase a Home Warranty for a property I just purchased, or risk losing my mortgage. I was a "FORM 9550-WARR". They repeatedly referenced my mortgage bank in an attempt to make it appear that the message was coming from the bank. (Please note I only have a phone number to call them back, I have no email or physical address from the sender)

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- Lancaster, SC, USA • Aug 20, 2025
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My mother received letter by USPS from Vicky Mercer, Program Director, urging her to call 888-404-4504 immediately regarding an expiring home warranty. No company is listed. Please protect your elderly family and friends from these scammers.

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- Spring City, TN, USA • Aug 12, 2025
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Letters come every month saying FINAL NOTICE PROPERTY HOME WARRANTY. When you call they say there is no way to stop the letters! Signed Andy Perkins Program director. 1-888-421-5983. With a bogus customer number 212HT05193.

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- Manchester, CT, USA • Aug 08, 2025
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A letter stating "Final Notice" was received from "Home Warranty Division". It stated that my previous home warranty had expired, and I needed to renew coverage. I called the number and was told that they would renew my home warranty policy for $189.00 for the first 2 years, and they would give me a 3rd year free. They asked for my credit card information over the phone, which is when I immediately hung up. They called back and left a voicemail stating that we had been disconnected and to call them back.

I instead contacted my Mortgage Lender and they advised me to check the ScamPulse.com website to see if the company was legitimate, which is where I had seen the "scam alert" for this very subject.

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- Omaha, NE, USA • Jul 30, 2025
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Received a letter from the "Home Warranty Division" regarding my home warranty expiring with Wells Fargo Home Mtg. Inc. Asked to call 805-424-5307 by 8/6/2025 and refer to Customer ID HDU1AADW8812.

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Home Warranty Division Contacts

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Phone:
+1 (888) 571-0347 0 0
+1 (800) 349-0755 0 0
+1 (888) 413-5452 0 0
+1 (888) 573-1918 0 0
+1 (888) 509-9320 0 0
+1 (888) 206-6566 0 0
+1 (888) 307-2037 0 0
+1 (888) 760-1910 0 0
+1 (805) 424-5307 0 0
+1 (888) 672-0043 0 0
+1 (855) 402-1287 0 0
+1 (888) 404-4504 0 0

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