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Microsoft Imposter

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Microsoft Imposter Reports & Reviews (297)

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caller rings my home phone and my caller id shows my name and number. the caller also calls my wife's cell phone and it shows and uses the special ring tone showing the call is from me. a recording comes on and gives a name, for example, Kathleen from microsoft. the message states that my ip address has been hacked and being used in several countries. the recording then asks to press 1 to speak with an IT tech. I did press one once and a gentleman with a foreign accent answered. I hung up. I receive this same call on average 5 times a day on my land line and 4 times a day on my wife's cell phone. Is there any way to block this?

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- Casselberry, FL, USA
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My phone rang at around 11:00 AM EDT on 3/15/19. I always check my caller ID before answering a call. Much to my surprise it showed that MY HOME PHONE NUMBER was calling??!

I answered to someone telling me they were Microsoft and that my ??address?? had been compromised and I had to change it. The reason didn't make any sense, so I hit the #1 key "to speak to someone to fix the problem", hoping to get some traceable information for authorities. When I hit the key, I could hear faint voices in the background. Within 20 to 30 seconds on hold I was disconnected.

Along with my own phone number, these numbers appeared: V31511064300028.

How do scammers hi-jack someone else's phone #?

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- Yakima, WA, USA
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In August of 2018 we called Microsoft for computer tech help. Got a call back from this guy Mark, he had me get on my computer and then pretty soon he had control of it. He told me to leave everything alone. He went through everything and said he got all the bugs out, and to call him back if we needed more help. My ex boss said he got the same thing and his wife figured out this was a scam and told the guy it was a scam and when they told him that he said "you're right" and shut down their computer. He called me recently and I told him we no longer had his service. He told me we were on a 5 year agreement and if I cancelled they would shut our computer down forever.

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a representative called claiming to be from Microsoft and offered a reimbursement of $399.00, the only way to retrieve the funds would of been by providing my online banking credentials, I disconnected the phone call.

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On Tuesday, March 19, 2019, we received an automated phone message on our answering machine saying that this was a emergency and that our Microsoft Windows license key had expired, that all our MS products were turned off, and to call them at 1-877-896-5999. Our caller ID record showed the same phone number. Of course, we did not return the call. Thank you.

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- Webster, NY, USA
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This call is from Microsoft your subscription will be stopped...this is an emergency you must call right away your windows will stop working

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Wanted someone I know to go on line and wait for him to call back at 4 and he will help her go three the steps on line with her I said hell no you are not

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I was first approached by phone in June, 2016 for unlimited service for 3 computers for 350.00 by someone named Alex from a company called Crescentech, llc/1-844-221-4333. I fell for it and sent the money, when I tried calling for help the number was invalid.

Now I am getting calls from a Mark Taylor as a representative of Microsoft Refund saying I was due a refund of said 350.00 on jan 23, 2019. Wanting access to my computer I said it no longer woked, than you very much, and they said I would get a refund by mail in 3 weeks. Calling back this Mark Taylor said I had to have any computor and gave me his name and number,

1-700-300-8197. I tried to call back, no answer, and now I am gettin hangup calls-Mar 05, 2019

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- Portland, OR, USA
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I had my Microsoft blocked on my iPhone claiming I had viruses and was a victim of hacking. In order to get my Microsoft released, I was told I needed insurance to prevent this immediately. I was called every hour, and I was asked for credit card info to insure my phone! Very disturbing. I had to contact my back and credit card companies.

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- Waianae, HI, USA
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(Supposedly)Microsoft called to say that my license would be shut down because my IP address was compromised by several whatevers in other countries. I was directed to press 1 to get a technician to help me change my IP address.

I hung up because I figured it was a scam.

The caller ID showed my name and had my info. That’s the only reason I picked up. They called twice @8:53 and 9:54. It starts w/ a recording. The 1st call said in 1 day and the 2nd said 48 hours.

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- Portland, OR, USA
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At about 3:30 today (02-20-19) I got a voice massage from 888-491-9281 a female professional sounding auto-message said that my MS license key has expired and all my MS services have been stop and that I need to call 1-855-777-9055. When I call the number to confirm that it was a fraud and not just a prank call I was greeted by a man with a moderate to heavy accent. I don't wish to stereotype but sounded Indian to me. I know that MS uses India for tech support but i use Mac so I don't want his help anyway. Knowing that MS will never initiate a phone call I'm pretty sure that this is a scam. Thank You and Good Hunting.

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I answered a call from Microsoft who said hello and I answered curtly "YES", the caller hung up and I realized that I may have fallen into a trap for me to say "yes"! I canceled my credit card and reported it to the fraud department of the credit card company. Nothing has happened yet that I am aware of, but I am just covering my bases.

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- Salem, OR, USA
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Dont follow instructions for a person who you dont know

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- Seattle, WA, USA
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Caller identified herself as Pam Chan, working on behalf of Microsoft to validate user information. Kept asking questions until I said the word "Yes" and then wanted to end the call.

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- Kahului, HI, USA
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I received an automatic call from someone claiming to be Microsoft informing not to use my banking information online.

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I was contacted by this number posing as a microsoft refund for services paid for several months ago. They are requiring a bank account number for the refund. When asked for information regarding the refund, they had no answers for the call and gained control of my computer.

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Kept receiving phone calls on our landline from this number and similar. Basic message from these scammers is that we paid for a microsoft product and because company is being forced to close, they need to refund money to us. Looked number up online and found many sites that confirm this is a scam because they ask for our bank info. As the BBB, i expect you to do something so seniors and elderly don's get scammed. If you can't do anything, can you contact the feds...FBI to report since it goes over state lines.

PLEASE

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Call showed phone as v118134232000775 but the caller ID on the TV showed the consumers name Ron Simon 206-322-7244. When he called the number back he heard his own answering machine recording.

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- Gresham, OR, USA
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I went on my computer, it was frozen and a link popped up about Microsoft and to call, they then tapped into my computer and wanted to sale protection plans, then card was compromised and account was billed

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- Conesus, NY, USA
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I keep getting these calls where a man with a very thick Indian accent calls and says they are from "Windows". Windows never calls you! Big time scam!!!

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