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Geek Squad Imposter/Spoof

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Geek Squad Imposter/Spoof Reports & Reviews (355)

- Missouri City, TX, USA • Jun 11, 2024
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They claimed they were Geek Squad and trying to collect money for laptop repair. I don’t own a laptop.

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- Burlingame, CA, USA • May 30, 2024
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I got an email saying that my subscription to Geek squad was paid and not to do anything if it was me. see below. I called the number to confirm that IT WAS NOT ME. He said someone in ohio had placed the order. Now he says, he will help me cancel it, and tries to get me to download a link that would allow him to take over my computer and confirm it is me, for security reasons. I told him that my mcaffe said the link had a virus. He had me find the link in my start menu because I had downloaded it, but not opened it. I again said: I do not understand why you need to have control of my computer to place a cancellation. He kept insisting he was trying to help me. I refused, asked more questions, and he (a male from India)hung up on me. I do not even know if there ever was an order filled. see text of e-mail below:

GeekSquad

Billed To : *************,

Amount Paid : $320

Thank you for choosing us. We really appreciate it.

We have received the renewal request of GeekSquad Assistance as you have set up an auto-renewal option. ,,,,,

You do not need to take any action, we just wanted to let you know.

Order Summary :

Invoice No : #GKS5253714255

Product : Security Services

Duration : 2 Years Service

Quantit}y : 1 (for 4 user)

Device : Mac & Windows

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Scammer emailed me claiming they were from geek squad. In the subject title was the following: Receipt Mail _: 349.99USD Has Been Charged for Geek Membership Renewal ID_#946584659

Claimed that $379 were going to be charged to my account. Requested that I call the phone number or additional charges would be made. In order to cancel this it required me to call the number on the email as I did. I was left on the phone through a variety of channels for nearly 4 hours was asked to give my credit card. In which I proceeded to do so. And result all of the following information was from scam or fraudulent actions.

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- South Bend, IN, USA
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The email said that they had my digital signature showing I had signed up for the Premium Plus Plan and that my bank account would be charged $349.99. I did not respond or call the phone number.

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- Bayview, ID, USA
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I received an email verifying my purchase of a five year plan for tech support from the geek squad.

On trying to reach them i was informed by the number i called who said they were "geek squad support" that this was a SCAM. I THEN TRIED TO GET A LOCATION IN Vermont..which is where the call was from with no success.

These people are, in my opinion, TERRORIST!.

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- Fox Island, WA, USA
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Email. Subscription Mail-: $349.99 Dollar Has Been taken from your Account for Geek Subscription ID_[XX13NA]_3245400

To [email protected] Blind copy ********************* Support:+1(826) 206-1375

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- Henderson, NV, USA
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I contacted the Geek Sqaud, part of Best Buy to clean up my laptop and fix the volume. We are contract holders with Best Buy and working on our 3 computers is free. I called the number for the Geek sqaud that was on an old service report. We have been doing business with this company since 2017. The first day the technician went into my computer remotely and updated and fixed the volume. The next day I opened my computer to find Trojan virus and threats not to turn off the computer. I called back the geek squad and my call was switched to another number. I was told that because of the errors made with my computer I was entitled to $150 gift certificate to Best Buy and an extension to our service contract. They had me go to what they called a refund site and type in $150. Then they showed me that I actually had typed $15,000. I still didn't realize anything was wrong because they had our contract information. I was told that their accounts were now linked to mine and I had to withdraw $15,000 from my account to repay the overage. I was then given an account where I would deposit the money at a Chase bank. I became suspious then and told them. They showed me my bank account and it was all there. What I didn't know that those images were screen shots before they took all my money. I trusted the Geek Squad because of my long hx with them. Since I have reported this to the police, Wells Fargo and now you. I went to see the manager of Best buy in the henderson store. He looked at the numbers I called and said they weren't the right numbers, it was a scam. My issue is that these people has access to our private information throughbest buy. Best Buy knew this was going on and never informed even the contract holders to be aware.

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- Alexandria, VA, USA
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I received an email about a Geek Squad protection for 365 days.

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- Sturgeon Lake, MN, USA
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The scammers were posing as Geek Squad. Trying to charge me for services related to a computer I don’t have

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- Dayton, OH, USA
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I received an order confirmation email even listing a transaction number and today's date. The email included an attachment with the Geek Squad logo thanking me for choosing Geek Squad Total Protection. It reflected I'd been a member since March 5, 2023 (of which I had not). The email claims they processed an annual fee of $369.95 and encouraged me to contact them if I did not approve the charge. I did not contact them and found a similar scam online.

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- Duluth, MN, USA
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GeekSquad™ Transaction

to SUZYQ21452,

We have received the renewal request of GeekSquad Assistance as you have set up auto-renew option.

You do not need to take any action, we just wanted to let you know.

Plan:

Member type :: Auto-subscriptions

Item :: GMG Network Secure

Product value :: 2 devices

Services :: Two years warranty

final amount :: $356.67

Your order no :: 674nUd4NO968

Your current plan renewal is done for 2 years on 01 Mar, 2024. The amount will take 24 hours to appear in your bank statements.

If you wish to change or cancel plan, ring us

(855) · 765 · 4722

I called this number and the woman on the phone said I had to cancel this on a website. She sent me to one website that didn't make sense then another www.anydesk.com. This site is for taking control of my computer. I told her I wasn't going to give them control of my computer. She started yelling at me telling me they won't get into my computer, that it was safe. I then called the real Geek Squad, they told me it was a scam and that I should report it to you.

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- Stanwood, WA, USA
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I received an email today from Geek Squad. They thanks me for automatically renewing my subscription with them for $479.99 for total PC security. We have never used Geek Squad for our computer security. I called the customer service number to ask what and how this was being renewed. The man on the line identified himself as Chris William. He stated that he would be able to help me with the refund process. To continue this process I needed to be at my computer. He gave me addresses to type in to my computer so that the process could be completed. This included 2 websites, neither of which was Geek Squad. He assisted as I filled out a form for the refund. When The form asked for banking information I stopped and questioned him irately! He assured me that his company works with the ScamPulse.com and that he would never ask me for my banking info as this was not allowed by the BBB. This was just to make sure the refund went to the proper bank. I told him to wait a minute while I checked my account to see if $479.99 had been withdrawn from my account by Geek Squad. I checked and there had been no withdrawal. I told him that since their had been no withdrawal, I obviously didn't need the refund and hung up on him.

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- Long Island City, NY, USA
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Renewal “service” from different companies

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- Pikesville, MD, USA
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I opened my email today (2/21/2024), a little before 10:50 am. In the email, I had an invoice from "Geek Squad", indicating that my Geek Squad subscription "automatically renewed" as the trual period ended. It also indicated that my "respected card" was charged accordingly, and that I should call 1-888-432-0149 to dispute and cancel the subscription. When I called the above number to cancel, the person on the other end of telephone wanted me to use my personal computer to cancel, but but I did not have one. He then asked what type of cellphone I had and I asked why, and I became a little apprehensive. He said he needed my card number to cancel the account and I refused to give it, since the invoice teference my "respected card", would be charged. The person said since you will not cooperate I can not help you. I advised him then that maybe the "authorities" can assist him with my request. It sounded like the person on the other end of the telephone said "**** OFF", and hung the telephone up. I saved a copy of the invoice, but when I went back to check the email again. I found no record of the email. I checked with my bank and no money had been withdrawn from my account in the amount of $438.00. The description in the email invoice was "Geek Squad band", "quanty-2 windows devices". Amount $399, tax 10%, total due $438.00. NOTE: If the item cost was $399, then 10% of $399 would have been $39.90, making the total cost $438.90, and not $438.

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- Dothan, AL, USA
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I received the following scam email:

Order

Email from frasier barron: Order

FB

From:frasier barron<[email protected]>

9:39 AM

To [email protected]

•

Geek-Squad

hello, lph71drj

We have received a request to renew GeekSquad Assistance since you turned on the auto-renewal function. We were just giving you information; you owe us nothing.

Summary:

Order status : Confirmed

Item : Total WDF Ultimate Antivirus

Inv No : #WDF483065498094

Quantity : 1 (for 2 user)

Period : 12 Months Service

Payment mode: Auto-Debit

Device : Mac & Windows

Total Amount : $570.95

________________________________________

1(804) 876-0190

Your current plan was extended for an additional 24 months on February 9, 2024. Your bank statements won't show the money for a whole day.

To modify or cancel your plan, give us a call.</[email protected]>

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- Chandler, TX, USA
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“MIROSOFT” is a scam trying to get your bank account number! Disguised as Best Buy Geek Squad they fixed my computer remotely and loaded software for malware and blocker. Never once did they correct me when discussed a prior call with “Geek Squad” them the day before, told them about my maintenance agreement I signed when I purchased my computer at Best Buy. The entire time believing they were Geek Squad. Then they wanted a payment of $799 for 3 year maintenance agreement by check to “MIROSOFT LLC” that they scanned into my computer and then deleted. Since, I have locked my bank account, stopped payment on the check and Best Buy is cleaning my laptop. Beware MIROSOFT LLC

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- Southern Pines, NC, USA
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First I got this email from Matt Frick saying he was with Geek Squad. [email protected]. He said that I had taken out a subscription for tech service at the Geek Squad. There were several phone numbers they used in the various communications. Then I received an email from a "fake" PayPal asking if I wanted to modify my subscription. I called the number and immediately then knew it was a scam. I purchased my computer from Staples and not Best Buy. The Geek Squad is ONLY at Best Buy. The scammers didn't know that, so I told them that and that I was calling the authorities on them. That was the last communication I had with them. I have a page to attach with a copy of all their correspondence. I hope you can put them out of business. Again, I have copies of all their emails that I am happy to send you if you will provide an email. Thank you.

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- Dawsonville, GA, USA
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RECEIVED AN EMAIL FROM GEEK SQUAD STATING THANK YOU FOR YOUR PAYMENT OF $499.00 TRANSACTION ID 6WE3EWRDFRET ON JAN 10, 2024 FOR INTERNET SECURITY. I HAVE NEVER HAD ANY DEALINGS WITH GEEK SQUAD NOR HAS ANYONE IN MY HOUSEHOLD. WHEN I CALLED THE NUMBER ON THE RECEIPT 805-254-4514 THE GENTLEMEN WANTED ME TO GIVE HIM ACCESS TO MY CELL PHONE. I INFORMED HIM THAT I DO NOT HAVE NOR HAVE I EVER USED THEIR SERVICES. HE STATED THAT THERE HAVE BEEN 3 CHARGES ($129.00, $399.00 AND NOW $499.00) MADE.

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- North Augusta, SC, USA
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wanted access to my computer then wanted to access my bank account to check on a refund that was supposedly sent.

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- Dothan, AL, USA
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I received a scam email on 12/12/2023 at 9:24 am Central. The attached document should include important additional information.

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Geek Squad Imposter/Spoof Contacts

Geek Squad Imposter/Spoof associated photos:


Phone:
+1 (802) 214-2006 0 0
+1 (888) 271-1578 0 0
+1 (805) 725-5623 0 0
+1 (802) 466-6734 0 0

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