Geek Squad Imposter/Spoof 2025 Reports & Reviews

Geek Squad Imposter/Spoof Reports & Reviews (355)

Victim Location 74133
Type of a scam Tech Support

I received an email thanking me for my auto renewal in the amount of $325. Nowhere in the email did it state what company or product was being renewed. I called the customer service number shown on the email, the phone answered by a man with a southwest Asian accent and multiple conversations could be heard in the background, all were men with southwest Asian accents. I asked what was being renewed and he stated the virus protection program I put on my computer. I have a brand new Apple desktop that has not been altered since it left the factor. I asked him what was the brand name of the software, he said he didn't know but he would walk me through removing it if I didn't want to renew it. I informed that I know how to remove programs from my computer if he would just give me the name of the program. He refused to give me the name of the program and told me to never call this number AGAIN!

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Victim Location 91790
Type of a scam Fake Invoice/Supplier Bill

see attached invoice

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Victim Location 23456
Type of a scam Online Purchase

Order #115-73STT0-76700

Placed on:

Wednesday, June 08, 2022

Order Details:

Product Remote Computer Tune-up Support

Purchase type Service Renewed

Tenure (In year) 1

Payment Type Direct

Let us know, if there are any changes required in the order details.

Our toll-free number 1-(7862-9726-61) is available from 10:30 to 6:30 EST.

Thank you,

Geek Squad

Richfield, Minnesota,

United States

1-(7862-9726-61)

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Victim Location 56308
Type of a scam Online Purchase

[email protected] Richard emailed me that I placed an order and he would charge my bank a renewal of $339.99 for GSK Network for 1 year. I have never authorized this nor ever emailed him before. When I can 888-870-2128 to check into this they hang up on me.

I emailed him back saying NOT AUTHORIZED and he replied that I had to call the number to cancel. I won't call from my cell.

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Victim Location 52404
Type of a scam Phishing

Invoice stating automatic renewal, Jun 2, 2022 for $385.00. Attached

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Victim Location 15120
Type of a scam Counterfeit Product

I am still receiving FAKE emails for FAKE Service extension SCAMS. Received another FAKE GEEK Squad SCAM Email servive exytension today June 3, 2022 @ 10:40 AM.

Thank you for your order!

!

Ann Gri

10:40 AM

To undisclosed-recipients@missing-domain, missing-domain Blind copy [email protected]

1 attachment

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Victim Location 80401
Type of a scam Other

I received the following email for a subscription I never knew I had,

We thank you for completing ONE year with Geeks support LLC.

We have charged you $183 for the next 12 months SUBSCRIPTION. We tried to contact you on your registered Phone number, Deduction of amount will appear on your bank account within 24 hours.

RENEW DATE - 02ND June 2022

PAYMENT METHOD - AUTO debit

ORDER NUMBER - YHD-3185695473

VARIANT - Geeks Squad Service

If you have any Question or Wish to CANCEL the Renewal, please connect us (+1) (818) - (963) -(9160) within 24 hrs.

Thank You

Donald- Account Manager

Geek squad Support LLC.

I called the number and said to cancel. The person informed me that I needed to log in to cancel the subscription and tried to direct me to a site. I refused and said I believed this to be a scam and would not go to any site, and that he needed to cancel. He said it would not be canceled and hung up.

It was clearly a scam, I have never received any support from this organization. They spoke very poor English and I could hear others in the background talking.

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Victim Location 80104
Type of a scam Tech Support

Issue description & tactics used by the scammer:

I received an email from someone named ‘Warold Smith’ on 6/1/22 @ 9:26 am, allegedly representing Best Buy’s ‘Geek Squad’ protection plan, thanking me for placing my order with Geek Services – Best Buy, which was a $480.11 payment for 2-years of Geek Squad Protection Plan services. The email appeared in my inbox as a receipt from Warold Smith with no reference to a Geek Squad website. The email was marked as a receipt. Upon opening the receipt, I found no reference to my name or any other personally identifying information, only that it was sent from Best Buy’s Geek Squad Technical Support. When I opened the email, it requested me to call back at my earliest convenience If I had any questions at 1-803 761-7663 to confirm receipt of this email, which I have not complied.

General Statement::

I would never contact them for any computing issues, as I have a degree & background in Information Technology and perform my own cyber investigation/problem resolution on the IT gear I own.

My Action:

I verified that no funds were debited against my bank account.

Scammer tactics:

This scam appears to be a ‘warm-fraud’ attempt requesting me to call the phone number shown after I opened the email. During this requested phone call, I believe they would attempt to access my banking information via social engineering, no doubt claiming they do not have the necessary access or visibility to make the charge for 2-years Protection Plan to go through. I anticipate being expected to provide personally identifying information during that phone call to facilitate the Protection Plan services debt of $480.11 to be charged to my account. Remember, this is an unsolicited email. I did not contract Geek Squad for any Protection Plan services, nor would I.

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Victim Location 77407
Type of a scam Other

5/25/22 Received an email below: (I don't know what they are talking about)

It's been a years since we first met you, and we're looking forward to many more years! Did you know that your Geek Squad membership expired on Wednesday, May 25, 2022. We would like to remind you that you have opted for the auto-renewal for the membership which is renewed on Wednesday, May 25, 2022.

Transaction Complete Today

ITEM DESCRIPTION

Transaction Number: 8426947

Invoice Number: KJMEM-GQOE-YRNKC

Item: Geek Squad PC Support Membership

Amount: $627.99

Tenure: 5 Year

CLIENT DETAILS

Client Name:

Client ID: NZE7192XP67660HV

Client Register Email:

Make sure to let us know if you have any questions or feedback please let us know on (802) 466-6734.

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Victim Location 70583
Type of a scam Tech Support

I never requested this service.

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Victim Location 37075
Type of a scam Tech Support

I purchased a Geek Squad subscription thru Best Buy in Nov 2021. It was supposed to be a yearly fee but, I received a Quickbooks invoice by email (looks very legit) saying my yearly fee of $299.99 was due today May 24, 2022 and was going to be drafted from the account I used to make the original purchase. I called the number on the invoice They had me remote them in on my computer (which I did) Then they wanted me to log into my bank account to receive my refund which I thought was very weird. At that point I closed out the remote session and did a hard shut down on my computer. Called Best Buy directly and yes this was a scam. I'm hoping and praying nothing of importance was pulled from my computer.

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Victim Location 31029
Type of a scam Online Purchase

Email said auto debit with an invoice attachment and stated call the number to refund the charges,when you call they try to get you to log onto your online bank account so they can send you a link to accept the refund.But once you open the email they can access your computer.

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Victim Location 44117
Type of a scam Tech Support

I received an email in my spam folder informing me that I would be charged $703.99 for my 5-year renewal for Geek Squad tech support services. The money would be deducted from my back account and I would not need to take any additional action.

The email states that I cannot cancel the service by email and must call this number 866-217-2590. And the email also reads that 'in case you need to cancel the renewal of the Premium Protection Plan and claim your refund of $703.99 just call us at 866-217-2590.

I blocked the sender from contacting me any further.

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Victim Location 46236
Type of a scam Tech Support

I received an email from this person/scammer. It said I had signed up for a 5 yr Personal Home Tech package and they were charging my credit card 663.99. I was instructed to call the #. 810 242-6883 if I didn't want this to take place. I called Best Buys to check on this, but after waiting " in line" for 10 min, I was hung up on. I called again and after 12 minutes, same thing. So I got on the ScamPulse.com site and searched this scam and found several others reporting it. I noticed the email address says Trinidad right in the address and when they lived their address as Tulsa OK, they used no capital letters . Also, they used a name on the email to me that has only been used by ATT because they never asked how to spell my name.

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Victim Location 60411
Type of a scam Online Purchase

Someone using geek squad is charging me $605.99 for a 5 year renew activation that I did not order .

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I received a auto-renewal subscription with Norton Geek Squad for $399.74 and that it had already been deducted (which it has not). I have never purchased a computer from Best Buy or ever contacted Geek Squad ever in my life. I knew it was a spam/imposter but someone else might would have called the number given on the email

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Victim Location 85373
Total money lost $1,000
Type of a scam Tech Support

My husband went on computer and found bill from company calling themselves “Geek Squad”. He called the co. Phone number which was provided. He told them that he did not want or authorize their service. Geek Squad replied that they had already authorized their service and debted our bank account. They said they had already updated my software and then they would return that money that they had debted from my account. They then ask me for my name and an amount of $500 to be placed back into my account from a Chase Bank. I entered 500$ but two more zeros appeared resulting in $5000.00 entering my account. In all, paid them &1000.

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Victim Location 54455
Type of a scam Phishing

INVOICE DETAILS

Welcomes you to Geek Squad company

Thank you for appealing antivirus OR network shield protection plan

Your amount of $428.67 has been deducted from the account.

For more details and enquire about this subscription , please kindly check the attachment below:

#Warm Wishes#

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Victim Location 06062
Type of a scam Online Purchase

Email is addressed to someone other than myself, but someone I know. It’s advising their geek squad account will be renewed unless they call to cancel. That person doesn’t have anything to do with computers.

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Victim Location 91335
Type of a scam Tech Support

I received the following email today and am sending it to you for follow-up. (It is also attached as a PDF).

I did not attempt to call the number in the email.

I have never used Geek Squad for any antivirus protection.

Thank you for your assistance.

SUBJECT LINE: Renewal of Antivirus_AQFHFSUU65227

FROM: walker lew

12:17 PM (2 hours ago)

to CONSUMER8887, bcc: me

DEAR CONSUMER

Thank you for using GEEK SQUAD Antivirus for the last one year. Your Geek SQUAD Antivirus

plan will expire today.

We wanted to remind you that your plan will be auto-renewed Today for next one year. You will be

billed from your saved account details for the annual amount of your Antivirus Plan.

______________________________________________________________________

ORDER INFORMATION:-

PURCHASE DATE : 09 MAY 2022

ORDER NUMBER : AQFHFSUU65227

PURCHASE NAME : Geek SQUAD Antivirus

Billing CYCLE : 2 Year

Purchase TYPE : Subscription Renewal

COST : $ 357.80 USD

_____________________________________________________________________

Having any queries with this invoice? Feel free to contact our support team at +1 (928 ) - (662) -(3019)

If you want to continue taking our service and products and retain all your data and preferences, you

can easily renew or cancel the services/products by calling on +1 (928 ) - (662) - (3019)

Regards,

Geek Squad Billing Department

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