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Geek Squad Imposter/Spoof

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Geek Squad Imposter/Spoof Reports & Reviews (333)

- Bellevue, NE, USA

I received the following email:

Thank you for choosing us again.

This email is to inform that your contract with Geek Squad Technical team is about to expire today. We were unable to reach you over call and hence have renewed the contract for the coming tenure.

Order Detail:

Invoice No. Product Code Tenure Amount Mode Tax

FP-206478 Firewall 360 2 years $225.99 Direct $0.00

Toll-Free- 1-8773-5036-90

Make all the payments payable to Geek Squad Tech Support only.

Company full shipping and mailing address-

Geek Squad- Richfield, Minnesota, United States

Our helpline numbers are available from 10:30 to 6:30 EST.Our Customer Care would love to help you out.

Best Wishes

Geek Squad Teams

1-8773-5036-90

+1
- Wiggins, MS, USA

I received an email showing an invoice that indicated I had purchased something for $1,310 USD. There was a number listed and I called, spoke to someone with a very heavy accent, who advised me that someone in Tampa, FL (I'm in MS) had purchased some type of virus protection. The representative could not provide my IP address and quickly hung up. Note: I could hear another male with a heavy accent yelling obscenities at someone in the background. Please investigate and make this more public so that others are not fooled by these thugs.

+1
- Abbeville, LA, USA

Received an email claiming to be from Geek Squad concerning a Geek Squad Personal Home Membership. Email came to my email address but listed my son in laws name and mailing address. It gave a confirmation number and the amount of the membership which was $350.00.

I do not have an account with Geek Squad. Came to my email at [email protected] on 7/28/21 10:38am. Gave order confirmation # of 7005-04-53 for$202.00.

- Spring, TX, USA

Dear User,

Thank you for choosing Geek Squad. Your subscription will Been active successfully. We have charged you $299.99.

Please note this order no. for future use.

Your order number is: - #Cz256-G6525n

Your Order Information:- Geek Squad

Total Amount : $299.99.

If you want to cncel your subscription Reach us immediately Geek Squad Protection Customer Support Number +1 (918) 296-4247

If you have any concerns regarding this order

please callml us:- +1 (918) 296-4247

Regards

Geek Squad Antivirus Protection

+1
- Reisterstown, MD, USA

They emailed me that I have renewed my Geek Squad service. The email looked pretty authentic--they even used the Geek Squad logo and had photos of 2 employees and Geek Squad's mottos. Here is an excerpt I have copied from the email:

Your personal membership with us will expire today. The membership will be Auto renewed. Hope you are happy with the services. For more information or for cancellation you can reach us on our 24/7 Helpline +1 (424) 644-6656

Item Description

Account Type:- Personal Home

Item: PC Support

Quantity :1

Tenure : 1 Year

Payment Mode: Auto Debit

Renewal Amount - $249.99

At the bottom was this: This email confirms that you've renewed your 1 year membership. This membership will auto renew every 1 year unless you turn it off, no later than 48 hours or before the end of membership period.

+1
- Brooklyn, NY, USA

I called the number to find out why a subscription was being renewed for a service I never ordered. They directed me to a website which was going to give them access to my computer. I told the individual that this was a scam, and they hung up on me.

- Atlanta, GA, USA

Scammer posing as Geek Squad looking to get you to pay for Norton Virus renewal with this text in email:

The subscription period will automatically renew unless you turn it off no later than 24 hours before the end of the current period. To cancel automatic renewal or manage your subscription contact the billing help desk on a given toll-free number.

- Studio City, CA, USA

Date Of Claim: Saturday, 07 August 2021

Deal. 470791954

Debit Transaction Information

Hello,

Because your account is set to auto-renew, we will automatically process charge on 08/08/2021.

Order Confirmation #

470791954

Product:

3 Years Subscription

Amount:

$399.99

Date:

Saturday, 07 August 2021

You do not need to take any action, we just wanted to let you know.

Thanks for your continued support and have a great day.

To cancel please reach us at 1-800-986-2348 to discontinue.

NOTE: - THIS IS SYSTEM GENERATED EMAIL ANY REPLY TO THIS EMAIL WILL NOT CANCEL YOUR MEMBERSHIP. PLEASE REACH US TO CANCEL.

Kind Regards,

Geek Squad Billing

Mon-Sat 10:00 AM - 04:00 PM (EST)

Sunday Closed

Issues with this transaction?

You have 24 hours from the date of the transaction to open a dispute.

logo

©? 2021 Geek Squad LLC. All rights reserved.

If you didn't create an account using this email address, please ignore this email or unsubscribe.

My wife got an email claiming it from Geek Squad. It said they would auto-renew a service and charge me $199. In order to cancel the service we have to call them. I knew that we had bought a lap-top last year but did not remember if we had signed-up with any service with anyone. So I called the number stated on the e-mail, and talked to a person on the other end. The person told me that we purchased a viral protection software and in order to cancel the service they had to remove the software from our laptop. So he sent a request to remote connect to her laptop. After he did something and told me that he already removed the software. Then he told me that he was going to refund to my bank account. So he asked me to open my bank account website. I didn't feel comfortable, so I asked him he is not going to see my information. So he sent a popup to terminate the session. After I didn't see any refund to my account, he said the reason is because the bank was closed at that time, and told me to call back again the next day. I did not feel right the whole time, but because it claimed to be from Geek Squad which was reputed tech company. After the phone call, I searched on the internet about similar situations the someone else encountered and might be a scam. I found out that this I was very likely to be scammed.

+1
- Boynton Beach, FL, USA

Best Buy Geek Squad Renewal scam. Sends an email confirmation along with the amount.

Summary of Contract# 253212847

Payment Date: 07-08-2021

Amount: $246.99

- Parkville, MD, USA

Hello. Not sure how they got my email but said there charging my card $349.00. I didn’t give them my card . I didn’t purchase anything. This is the email I received .

GSQUAD

Dear [email protected],

We thank you for your purchase. Your order was successful and is on its way.

Order Details:

Order Id: 56745Z248363

Order Date: 30th July 2021

You Purchased:

Alternate text

Internet Security Pro

$349.90

Sub-total

$349.90

Total

$349.90

In case you wish to cancel/upgrade your purchase, you can contact our Customer Support at +1(866)450-1113 .

We are available 24x7 at +1(866)450-1113 .

Thanks

GSQUAD

IMPORTANT: Please do not reply to this message or mail address. For any issues, please reach our Customer Contact Centre

©GeekSquad Ltd. All Rights Reserved

Terms & Conditions |

- Warwick, NY, USA

Telling me they charged me 356.00 for auto renewal subscription.

- Decatur, GA, USA

Received email. Subject: Your Order No. feh9-zz8r-gw-o00i payment is processed.

Thank you for your order.

Says “Since your account is set to auto-renew, we will automatically process charge on July 29, 2021.” (Today’s date so as to create immediacy.)

They show:

Purchased Item (1) $197.00

Service Tax. $5.00

Total. $202.00

Then they give a phone number, 406-235-5810, to call before the above date, today.

Etc.

Email shows my home address as the “Digital Delivery Address” and box with “Better Business Bureau Accredited”

“You have 24 hours from the date of the transaction to open a dispute 406 235 5810

No charges show on my banking acct.

- Sacramento, CA, USA

Email attempt to get me to call. Looked up actual contact number and it did not match the two different numbers used in the email for support. I would never purchase this product in the first place…

Claimed to be a Geek Squad Member - contacted me seeding me a e-mail concerning a auto renew for Geek Squad computer protection.

He tried to download tracking software on my computer, lying, stating it was the process to refund an auto renewal charge

e-mail below-

From: Billing Team

Date: July 21, 2021 at 11:45:04 AM CDT

To: [email protected]

Subject: Order Confirmation

Dear [email protected],

Thank you for your purchase through GeekSquad. We are happy to inform you that your subscription with GeekSquad has been auto-renewed. Please review the summary of your recent purchase:

Invoice Details:

Invoice ID: 2761-0029-5967

Invoice Date: 21st July 2021

Payment Method: Online

Download invoice as PDF

Your Purchased:

Protection360

$229.90

Sub-total

$229.90

Sales tax (VAT)

0.00

Total

$229.90

To upgrade/cancel your subscription plan, please contact our customer service desk given below. (Working Monday-Saturday, 8AM – 8PM EST)

+1(850)446-8334

Sincerely

Team GeekSquad

IMPORTANT: Please do not reply to this message or mail address. For any issues, please reach our Customer Contact Centre

©GeekSquad Ltd. All Rights Reserved

Terms & Conditions | Unsubscribe

- Utica, MI, USA

Received email for subscription renewal amount of $249.99 for something I've never purchased

- Longmont, CO, USA

Received email informing that Best Buy is automatically renewing my membership services for another year at the rate $438. Though I do have a geek squad account, I do not pay Geek Squad for any renewals. The interesting part of the email was that it was addressed to a [email protected]. That is not my name or email address. Plus the 1-833-989-0117 number they had on the email, doesn't go through when dialed.

- Bowdon, GA, USA

Recd email/invoice for $265.00. With a note at bottom of “invoice” to contact their billing office to “cancel” otherwise a debit would occur on our bank Acct.

I received a text telling me my one year membership to GeekSquad was renewing for $249.99. I called the numbers given to cancel since I had never had a membership with GeekSquad. They asked me to sign into a website on my computer so they could process the cancellation and return my money. I went to the website on my cell phone and filled in a cancellation form (name, address, bank (no account info)). Then told me they would refund me $300 and sent a screenshot of a refund from Chase Bank in the amount of $3000.00. Then they said they made a mistake and I needed to send them back $2700. Wanted to access my bank account or use Venmo or go to my bank to get the money. I refused. They got aggressive and told me they would freeze my cell phone, my iPad and my computer. They had no access to my iPad or my computer. I hung up. They called back twice and I blocked the numbers.

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