Geek Squad Imposter/Spoof 2025 Reports & Reviews

Geek Squad Imposter/Spoof Reports & Reviews (355)

- Venice, FL, USA

Scammer's phone 877-350-3690
Scammer's address FL, USA
Country United States
Victim Location FL 34285, USA
Type of a scam Tech Support

Received an email to call a phone number to cancel a charge. When I called he said to get on my computer to cancel the charge. He then somehow took control of my computer and said he mistakenly deposited $24,000 into

My checking account. He asked me to go to the bank and withdraw that amount and return it to him. When I checked with the bank , he had transferred that amount from another account of mine into the checking account

Making it look like he deposited the money. I would have been out that money had I followed his instructions.

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- Lindenhurst, NY, USA

Scammer's phone 813-670-5662
Scammer's address FL, USA
Scammer's email [email protected]
Country United States
Victim Location NY 11757, USA
Type of a scam Tech Support

On August 13, 2021, I received an e-mail from what seemed to be Geek Squad ([email protected]) saying that my debit card would be auto debited $399.99 for 3 years of subscription renewal and that if I wanted to cancel then I would have to call 800-471-6568. As someone who has received many scam e-mails before from multiple sources other than Geek Squad, I know not to give in at all. The e-mail I received from so-called Geek Squad seemed different to me primarily because it had my full name printed. Thinking that perhaps I may have previously had or currently have Geek Squad and forgotten about it, I contacted 800-471-6568 that day. A person who claimed to be John Paul and working for Geek Squad refund team answered, had me install Assist Client on my phone and GoToAssist on my laptop for remote access, said that Geek Squad was about to charge me for subscription renewal because they were unaware that I currently use an Apple MacBook Air and had me send an e-mail to [email protected] about this.

John then claimed that I would have $399.99 refunded into my Citibank checking account despite the fact that I had not been charged that amount as part of the process but then he also said that I would need to make wire transfer payments via Zelle to verify this. In order to pass verification, I was asked to make multiple transactions. John next claimed that after passing verification, I would have the $399.99 as well as all of my Zelle payments refunded into my Citibank account. In the midst of the process, Citibank blocked my account because they suspected fraudulent activity - I was asked to contact them to tell them that my Zelle payments were made to my own friends when really I was asked to send them to multiple people only John knew otherwise they could terminate my account. After Citibank unblocked my account, John had me continue with Zelle transfers, claiming that I still had not passed verification. By the time the process was completed, my account balance was very low plus it was evening time on August 13 and so John said that I would not be able to receive my full refund amount later that night due to the time of day but rather on the morning of August 14. In addition, he also instructed me not to log in to my Citibank account until the morning of August 14 otherwise my refund amount could get canceled altogether.

On the morning of August 14, John sent me a so-called Geek Squad Refund Department invoice via e-mail with my billing information, date of activity, total verification amount plus the refund amount from the initial e-mail, with a comment that my total refund would not be reflected on my Citibank account until the afternoon of August 16 simply because Citibank is not open (not true). He also called me to follow up but this time using his primary number 813-670-5662 along with Assist Client for remote access to my phone and told me not to log in to my Citibank account until then again for the same reason he told me not to the first time so I waited until the afternoon of August 16 to log in.

When afternoon of August 16 came, John called me using his primary number and remote access to my phone via Assist Client to see that my Citibank account balance was still very low. He then said to me that the refund could not go through because my remaining balance was too low so he had me deposit however much cash I had readily available only to have me make another Zelle payment to a different person John knows to the point of me having a very low account balance again. I called Citibank to ask whether I needed to have a minimum daily balance in order to receive money from others, in which case they said no but John said that with my specific pending refund, the rules are different.

On the morning of August 17, John asked me again via his primary number whether I had received my money back without engaging in Assist Client access - when I checked my Citibank balance, I noticed that it was still very low. Trying to figure out how much I would need to have minimum in my Citibank account for the total refund to process, he then stated my total refund amount, which ended up significantly higher than my initial refund amount and claimed that I would need to have a minimum of 10% of my total refund in my account. Once I deposited the minimum that day, John had me make another Zelle transaction for verification purposes while having access via Assist Client to the point that my account balance was once again very low before trying to refund my money again. Claiming that that failed once again, he increased my total refund amount again and had me deposit more to then meet 25% of my total refund amount.

On August 18, John had me make 2 more Zelle payments to the point of me having a very low balance again only to tell me on August 19 that the total refund transfer failed again simply because I would need to have $5,000 minimum for the total refund amount (meaning more deposits and Zelle transactions) in order for the total refund to successfully process via Zelle. I called Citibank to inquire about whether there is a minimum from the incoming end to transfer money through Zelle, in which case they said no. I then refused to make any more deposits, wrote to [email protected] about my situation, called Best Buy and Citibank about my situation and blocked John's primary number. Unfortunately, John was still able to reach me using a different number (813-556-3523) to rush me to deposit, which I blocked immediately after ending the call. Then on August 20 in the late morning, John e-mailed me from his personal e-mail address and saying that my total refund would get canceled after 24 hours if I do not deposit and make Zelle transactions to get my total refunded. I blocked his personal e-mail address and [email protected] immediately. Thankfully, I have not heard from John since.

Since August 17, I began to gradually suspect that I may have been scammed but it was not until August 19 when I officially realized that I very likely have been scammed big time and I wish I had treated that initial e-mail the same way I treat other scam e-mails. Generally speaking, John had not been insanely threatening but he had dodged some of my questions, been manipulative and increasingly inconsiderate of my time and boundaries and demanding of my funds over time. He had been telling me not to mention anything associated with this mess to anyone.

Additional: I don't think John is a native English speaker for he speaks English with an accent and does not write English well. I hope that he is in the USA but I am aware that calls with USA phone numbers may not necessarily be coming from the USA. Also, some e-mails coming from him have landed in my spam folder.

Total number of Zelle transactions: 9

Total number of Zelle recipients I was asked to wire money to: 6

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- Bellevue, NE, USA

Scammer's phone 1-8773-5036-90
Scammer's address mailing address- Geek Squad- Richfield Minnesota, MN, USA
Country United States
Victim Location NE 68123, USA
Type of a scam Online Purchase

I received the following email:

Thank you for choosing us again.

This email is to inform that your contract with Geek Squad Technical team is about to expire today. We were unable to reach you over call and hence have renewed the contract for the coming tenure.

Order Detail:

Invoice No. Product Code Tenure Amount Mode Tax

FP-206478 Firewall 360 2 years $225.99 Direct $0.00

Toll-Free- 1-8773-5036-90

Make all the payments payable to Geek Squad Tech Support only.

Company full shipping and mailing address-

Geek Squad- Richfield, Minnesota, United States

Our helpline numbers are available from 10:30 to 6:30 EST.Our Customer Care would love to help you out.

Best Wishes

Geek Squad Teams

1-8773-5036-90

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- Wiggins, MS, USA

Scammer's phone 8004695587
Scammer's email [email protected]
Country United States
Victim Location MS 39577, USA
Type of a scam Online Purchase

I received an email showing an invoice that indicated I had purchased something for $1,310 USD. There was a number listed and I called, spoke to someone with a very heavy accent, who advised me that someone in Tampa, FL (I'm in MS) had purchased some type of virus protection. The representative could not provide my IP address and quickly hung up. Note: I could hear another male with a heavy accent yelling obscenities at someone in the background. Please investigate and make this more public so that others are not fooled by these thugs.

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- Abbeville, LA, USA

Scammer's address 1525 N Central Ave, Phoenix, AZ 85004, USA
Scammer's email [email protected]
Country United States
Victim Location LA 70510, USA
Type of a scam Tech Support

Received an email claiming to be from Geek Squad concerning a Geek Squad Personal Home Membership. Email came to my email address but listed my son in laws name and mailing address. It gave a confirmation number and the amount of the membership which was $350.00.

Useful

Victim Location 46303
Type of a scam Online Purchase

I do not have an account with Geek Squad. Came to my email at [email protected] on 7/28/21 10:38am. Gave order confirmation # of 7005-04-53 for$202.00.

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- Spring, TX, USA

Scammer's phone +1 (918) 296-4247
Scammer's address TX, USA
Scammer's email [email protected]
Country United States
Victim Location TX 77381, USA
Type of a scam Online Purchase

Dear User,

Thank you for choosing Geek Squad. Your subscription will Been active successfully. We have charged you $299.99.

Please note this order no. for future use.

Your order number is: - #Cz256-G6525n

Your Order Information:- Geek Squad

Total Amount : $299.99.

If you want to cncel your subscription Reach us immediately Geek Squad Protection Customer Support Number +1 (918) 296-4247

If you have any concerns regarding this order

please callml us:- +1 (918) 296-4247

Regards

Geek Squad Antivirus Protection

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- Reisterstown, MD, USA

Scammer's phone +1 (424) 644-6656,+1 (707) 809-5222
Scammer's address MD, USA
Scammer's email [email protected]
Country United States
Victim Location MD 21136, USA
Type of a scam Phishing

They emailed me that I have renewed my Geek Squad service. The email looked pretty authentic--they even used the Geek Squad logo and had photos of 2 employees and Geek Squad's mottos. Here is an excerpt I have copied from the email:

Your personal membership with us will expire today. The membership will be Auto renewed. Hope you are happy with the services. For more information or for cancellation you can reach us on our 24/7 Helpline +1 (424) 644-6656

Item Description

Account Type:- Personal Home

Item: PC Support

Quantity :1

Tenure : 1 Year

Payment Mode: Auto Debit

Renewal Amount - $249.99

At the bottom was this: This email confirms that you've renewed your 1 year membership. This membership will auto renew every 1 year unless you turn it off, no later than 48 hours or before the end of membership period.

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- Brooklyn, NY, USA

Scammer's phone 334-595-5080
Scammer's email [email protected]
Country United States
Victim Location NY 11249, USA
Type of a scam Tech Support

I called the number to find out why a subscription was being renewed for a service I never ordered. They directed me to a website which was going to give them access to my computer. I told the individual that this was a scam, and they hung up on me.

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- Atlanta, GA, USA

Scammer's phone +1 (833) 308-2826
Scammer's address GA, USA
Scammer's email [email protected]
Country United States
Victim Location GA 30314, USA
Type of a scam Phishing

Scammer posing as Geek Squad looking to get you to pay for Norton Virus renewal with this text in email:

The subscription period will automatically renew unless you turn it off no later than 24 hours before the end of the current period. To cancel automatic renewal or manage your subscription contact the billing help desk on a given toll-free number.

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- Studio City, CA, USA

Scammer's phone 1-800-986-2348
Scammer's address CA, USA
Scammer's email [email protected]
Country United States
Victim Location CA 91604, USA
Type of a scam Phishing

Date Of Claim: Saturday, 07 August 2021

Deal. 470791954

Debit Transaction Information

Hello,

Because your account is set to auto-renew, we will automatically process charge on 08/08/2021.

Order Confirmation #

470791954

Product:

3 Years Subscription

Amount:

$399.99

Date:

Saturday, 07 August 2021

You do not need to take any action, we just wanted to let you know.

Thanks for your continued support and have a great day.

To cancel please reach us at 1-800-986-2348 to discontinue.

NOTE: - THIS IS SYSTEM GENERATED EMAIL ANY REPLY TO THIS EMAIL WILL NOT CANCEL YOUR MEMBERSHIP. PLEASE REACH US TO CANCEL.

Kind Regards,

Geek Squad Billing

Mon-Sat 10:00 AM - 04:00 PM (EST)

Sunday Closed

Issues with this transaction?

You have 24 hours from the date of the transaction to open a dispute.

logo

©? 2021 Geek Squad LLC. All rights reserved.

If you didn't create an account using this email address, please ignore this email or unsubscribe.

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Victim Location 90703
Type of a scam Phishing

My wife got an email claiming it from Geek Squad. It said they would auto-renew a service and charge me $199. In order to cancel the service we have to call them. I knew that we had bought a lap-top last year but did not remember if we had signed-up with any service with anyone. So I called the number stated on the e-mail, and talked to a person on the other end. The person told me that we purchased a viral protection software and in order to cancel the service they had to remove the software from our laptop. So he sent a request to remote connect to her laptop. After he did something and told me that he already removed the software. Then he told me that he was going to refund to my bank account. So he asked me to open my bank account website. I didn't feel comfortable, so I asked him he is not going to see my information. So he sent a popup to terminate the session. After I didn't see any refund to my account, he said the reason is because the bank was closed at that time, and told me to call back again the next day. I did not feel right the whole time, but because it claimed to be from Geek Squad which was reputed tech company. After the phone call, I searched on the internet about similar situations the someone else encountered and might be a scam. I found out that this I was very likely to be scammed.

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- Boynton Beach, FL, USA

Scammer's address FL, USA
Scammer's email [email protected]
Country United States
Victim Location FL 33426, USA
Type of a scam Phishing

Best Buy Geek Squad Renewal scam. Sends an email confirmation along with the amount.

Summary of Contract# 253212847

Payment Date: 07-08-2021

Amount: $246.99

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- Parkville, MD, USA

Scammer's phone +1(866)450-1113
Scammer's email [email protected]
Country United States
Victim Location MD 21234, USA
Type of a scam Tech Support

Hello. Not sure how they got my email but said there charging my card $349.00. I didn’t give them my card . I didn’t purchase anything. This is the email I received .

GSQUAD

Dear [email protected],

We thank you for your purchase. Your order was successful and is on its way.

Order Details:

Order Id: 56745Z248363

Order Date: 30th July 2021

You Purchased:

Alternate text

Internet Security Pro

$349.90

Sub-total

$349.90

Total

$349.90

In case you wish to cancel/upgrade your purchase, you can contact our Customer Support at +1(866)450-1113 .

We are available 24x7 at +1(866)450-1113 .

Thanks

GSQUAD

IMPORTANT: Please do not reply to this message or mail address. For any issues, please reach our Customer Contact Centre

©GeekSquad Ltd. All Rights Reserved

Terms & Conditions |

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- Warwick, NY, USA

Scammer's phone 978-364-2478
Scammer's address MA, USA
Scammer's email [email protected]
Country United States
Victim Location NY 10990, USA
Type of a scam Tech Support

Telling me they charged me 356.00 for auto renewal subscription.

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- Decatur, GA, USA

Scammer's phone 4062355810
Scammer's address 5885 Gulf Fwy Suite 115, Texas City, TX 77591, USA
Scammer's email [email protected]
Country United States
Victim Location GA 30030, USA
Type of a scam Tech Support

Received email. Subject: Your Order No. feh9-zz8r-gw-o00i payment is processed.

Thank you for your order.

Says “Since your account is set to auto-renew, we will automatically process charge on July 29, 2021.” (Today’s date so as to create immediacy.)

They show:

Purchased Item (1) $197.00

Service Tax. $5.00

Total. $202.00

Then they give a phone number, 406-235-5810, to call before the above date, today.

Etc.

Email shows my home address as the “Digital Delivery Address” and box with “Better Business Bureau Accredited”

“You have 24 hours from the date of the transaction to open a dispute 406 235 5810

No charges show on my banking acct.

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- Sacramento, CA, USA

Scammer's phone +1 (805) 861-5554
Scammer's address CA, USA
Country United States
Victim Location CA 95828, USA
Type of a scam Counterfeit Product

Email attempt to get me to call. Looked up actual contact number and it did not match the two different numbers used in the email for support. I would never purchase this product in the first place…

Useful

Victim Location 52403
Type of a scam Debt Collections

Claimed to be a Geek Squad Member - contacted me seeding me a e-mail concerning a auto renew for Geek Squad computer protection.

He tried to download tracking software on my computer, lying, stating it was the process to refund an auto renewal charge

e-mail below-

From: Billing Team

Date: July 21, 2021 at 11:45:04 AM CDT

To: [email protected]

Subject: Order Confirmation

Dear [email protected],

Thank you for your purchase through GeekSquad. We are happy to inform you that your subscription with GeekSquad has been auto-renewed. Please review the summary of your recent purchase:

Invoice Details:

Invoice ID: 2761-0029-5967

Invoice Date: 21st July 2021

Payment Method: Online

Download invoice as PDF

Your Purchased:

Protection360

$229.90

Sub-total

$229.90

Sales tax (VAT)

0.00

Total

$229.90

To upgrade/cancel your subscription plan, please contact our customer service desk given below. (Working Monday-Saturday, 8AM – 8PM EST)

+1(850)446-8334

Sincerely

Team GeekSquad

IMPORTANT: Please do not reply to this message or mail address. For any issues, please reach our Customer Contact Centre

©GeekSquad Ltd. All Rights Reserved

Terms & Conditions | Unsubscribe

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- Utica, MI, USA

Scammer's phone 18004841699
Scammer's website [email protected]
Scammer's address 60 E Rio Salado Pkwy STE 000 Tempe AZ, Tempe, AZ 85281, USA
Scammer's email [email protected]
Country United States
Victim Location MI 48315, USA
Type of a scam Phishing

Received email for subscription renewal amount of $249.99 for something I've never purchased

Useful

- Longmont, CO, USA

Scammer's phone 1-833-989-0117
Scammer's address CO, USA
Scammer's email [email protected]
Country United States
Victim Location CO 80504, USA
Type of a scam Online Purchase

Received email informing that Best Buy is automatically renewing my membership services for another year at the rate $438. Though I do have a geek squad account, I do not pay Geek Squad for any renewals. The interesting part of the email was that it was addressed to a [email protected]. That is not my name or email address. Plus the 1-833-989-0117 number they had on the email, doesn't go through when dialed.

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