SCAMBlossom Flower Delivery Reports & Reviews – Page 5 (383)
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I called Blossom flowers back on the night of Saturday February 24th, 2024 after I talked to my mother in law, who never received any flowers. The customer service representative told me that the delivery company reported that the delivery had been completed. I told them that no delivery was made, and I asked to cancel my order. They told me that no one was there who was capable of cancelling my order and that I would have to wait until Sunday morning to cancel. In the meantime, they said that they would reach out to the delivery company and ask them to provide proof of delivery and put a note on my file that I was looking to cancel my order. If the delivery company couldn't provide proof of delivery, they would proceed with my refund. They initiated a refund for $6, which was the expedited service fee, since the delivery didn't happen on Friday.
I called back right when they opened on the morning of Sunday, February 25th, 2024 and asked to cancel my order. They told me that since the order had been processed and was marked as delivered, they couldn't cancel it. They said they had to wait 48 hours (until the night of Tuesday February 27th, 2024) to give the delivery company adequate time to provide proof of delivery. They said that if the delivery company could not provide proof of delivery, my refund would be processed. I asked to speak to a manager and was told that there was no manager in the building, but I was assured that there was a note on my file saying that I wanted the order to be cancelled and that I wanted a manager to call me back as soon as possible.
I called back on Monday February 26th, 2024 asking to speak to a manager. I was told that there were none in the building but was assured that one would call me back in the next 24 hours. I never received a call from a manager.
They called me back on Tuesday, February 27th, 2024 to tell me that they had no further updates for me and were still waiting to hear from the delivery company.
I called back Thursday, February 29th, 2024 (6 days after placing the order) and when I asked to speak to a manager right away, the woman who I was speaking with, named CJ, told me that she was in charge. When I asked for a refund because my order was never delivered, she told me that they were still waiting to hear from the delivery company and had reached out to them numerous times but hadn't heard anything. She said that they could not process my refund until they heard from the delivery company. I told her that this is not acceptable and that I did not want to wait any longer for my refund. I told her that I had been told that the delivery company had 48 hours to respond and provide proof of delivery, and since this time had passed, they needed to initiate my refund. After placing me on hold multiple times and apparently talking to her colleagues, she told me that they would process my refund of $87 and it would get to me within 2 to 6 business days.
This company has made many promises to me this past week and the only one they have kept is that they did refund me the $6 expedited service fee. I doubt that I will actually be refunded, and I truly think this company is a scam, especially after reading other reviews online from people who had similar experiences.
Blossom Flower Delivery/Ruth's roses/Sarata florist
-text confirmation/communication
-email confirmation/communication
-phone call customer representatives
There is no address of the business. There are many reviews and complaints with the same experience. This is not okay, especially when going through a hard time like a death in the family.
On 12/11, I spoke with Ang and asked for the corrected invoice to be emailed to me, as well as the credit. The invoice that was emailed is in the same amount of $83.73. She spoke with the finance department also and told me she would email me the corrected copy, as well. She also said I should be getting an email with the credit information soon. I’m not sure what this means, but I still need a copy of an invoice showing the credit for our finance department.
I have spoken to them on the phone three times now and emailed multiple times. I have a sense of urgency because we are a nonprofit, the flowers were not delivered yet we were charged, there’s a different amount on the invoice and our finance department is waiting on the corrected copy as well as the credit. I also have not gotten answers from the emails I sent and unfortunately, it took several phone calls to get the invoice copy I requested, which was in the wrong amount.
Any help you can give would be greatly appreciated.
They called Monday and let me know that they would need an additional $20.00 for them to be able to deliver them because their supplier did not have the flowers and they needed to use a different florist.
Paid the additional $20.00 for a total of $90.00 and the flowers were never delivered.