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Blossom Flower Delivery

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Blossom Flower Delivery Reports & Reviews (305)

• Nov 22, 2023
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I'm not sure if I've chosen the best/correct options to this point, but here is my info. I googled for flower delivery in Kelowna & it popped up options. The one at the top of the list for me was "#1 florist in Kelowna BC", clicked on the link, it says "seving Kelowna for over 30 years" & "delivered by a local Kelowna, BC florist" & showed a map with a pin in Kelowna. I now know I MISTAKENLY thought I was ordering local & realize their wording was actually clues that I did not pick up on. I placed an order, received an online recipt that said $65 (not CDN or USD, just $65 - I have a screenshot), the day the flowers were being delivered I rec'd a text saying that the original bouquet I ordered was not available but they could get another one delivered for a bit more money, had to call in to give them my VISA #, I called & the guy who answered said he needed to transfer me to another person, I then asked are you a local Kelowna co. (as it seemed odd an florist would even have multiple people to deal with stuff) & he said YES. I did the add, the flowers were delivered, the person receiving them texting she had gotten them & they were very lovely. A day or two later I was looking at my VISA statement & I noticed I was overcharged. I called to let them know & the woman who answered said oh no, there was no error, you were billed in USD. I said why would a local Kelowna co. be charging me USD? She said our warehouse is in the States......& then it dawned on me. I'd been duped. I said where does it say USD I never saw that anywhere, she said once you click on a product it then shows in little letters that it is in USD. Not on the front of the website, not on the pictures with original pricing, I didn't see it when I clicked & chose a product, it didn't show up on my receipt. So, at this point, I feel like they are purposefully deceiving people placing orders, takiing business away from actual local florists & chargin in USD. So I emailed the Kelowna chamber of commerce, they suggested I reach out to you. I spoke to one of your reps who said report the business, I said the business is not listed, she said use the scam tracker. So here I am, is there any way to call this company out? Warn other people that the way they've set up their website seems pretty intentional to deceive someone rather than make it clear your actually NOT ordering from a Kelowna BC co.? I hate the thought that I didn't actually get to give my business to someone in Kelowna. And I'm not sure if my voice here can do anything, but maybe there's lots of other people too & collectively our voice might mean something/be able to help someone else from being tricked? I don't know if reaching out to Consumer Matters on Global news might be of any value? Thanks

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- Minneapolis, MN, USA • Nov 21, 2023
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Ordered flowers on a Friday to be delivered the following Tuesday. Originally paid $70.00.

They called Monday and let me know that they would need an additional $20.00 for them to be able to deliver them because their supplier did not have the flowers and they needed to use a different florist.

Paid the additional $20.00 for a total of $90.00 and the flowers were never delivered.

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- Hemet, CA, USA • Nov 21, 2023
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https://www.blossomflowerdelivery.com/

This company has you pay upfront which we did 2 weeks prior to a funeral. Purchased 3 funeral spreads and wreaths from this company. The day of the funeral when the delivery promised was to be 1pm they 9am they send a text saying the supplier did not deliver and they need more money to fulfill the order. Once you panic because the funeral is In a few hours you have no choice but to pay the money. They did not deliver the flowers until after the funeral. Each order had a different excuse. See examples. When I went on yelp reviews it was a 1 star with so many other people scammed. They are praying on the weakness and vulnerability of people in their grieving moments. Here are some examples.

Hi *******,

This is regarding your order ******* to ******* *******. We are writing to inform you that we are having a problem with our supplies. We did not received deliveries. We decided to have it made by our partner florist to avoid further delay. We have our florist who could fill your order, we need $120 and as compensation, we just rendered our profit for this order and only needed the remaining $60 and we will create a beautiful designers choice standing spray arrangement or we will create a beautiful designers choice sympathy basket arrangement at no extra cost to proceed.

If you approve this additional amount to your card, you may call us or reply to this email for your convenience. Please accept our deepest apologies.

We greatly appreciate your business and await your response.

Thank you,

Blossomflowerdelivery

On the other order they delivered after the funeral not what we ordered and the flowers were horrible

Hello Natalie! Good day, we are writing regards your order to ******* *******re requesting substitution approval to do heart or cross arrangement, Please let us know if we can proceed with this .Thank you

In addition the 3 rd order was never delivered and when I called for a refund you get excuse after excuse and no one will allow you to speak to a supervisor. They say they must investigate. Other people are experiencing the same horror. Please help!!!!

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- New York, NY, USA • Nov 17, 2023
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Ordered from website , no flowers were sent or delivered. They use a chat ai to answer questions. They charged a (5.99 )rush delivery fee but item was never delivered at all. The website “tracker “ is down. The phone number you call places you on permanent hold.

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- Tower City, PA, USA • Nov 06, 2023
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First of all, there was no address, only the website and a phone number, but they claimed there was a florist in the area where I wanted them to be delivered. Flowers were for my brother-in-laws Funeral. They confirmed my order was received, but no other communication later that were being delivered. The flowers never delivered. I checked my order on the site, it said they were “Intransit” by end of day. The funeral was in the morning! No one answered my email, and the phone number was automated. I called the phone number the next day, on hold for awhile, automated said one person in front of me, and next automated voice said everyone else was busy because of the volume of calls.

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- Quincy, MA, USA • Oct 23, 2023
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Company says they could place my order. Then they said their local shop couldn’t fulfill the order but they outsource it for $30 more. the rep said they have local shop but when I asked for the address she gave me a fake one. I then suspected a scam because I called again and they gave me another fake store address. The reps say they aren’t taking walk-in customers. They also said there’s no way to contact a manager. Please update me

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- Watertown, MA, USA • Oct 20, 2023
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This site promotes itself as a local flower delivery vendor. I placed an order, paid for an expedited delivery for the same day, and received a confirmation number. A couple of hours later, I tried tracking my order, and it kept telling me the other did not exist. I tried calling them and got a local phone provider recording saying that the number is not currently taking calls. I tried reporting the issue on their site or even emailing them, and again, it said the order did not exist. The charge on my statement was immediately made, so I got worried. While waiting for a call back from my bank, I contacted several local shops and was able to place another order with a real shop. During one of these calls, I came to find out my other to this site was posted to one of them, and the shop declined it as the price charged was not accurate to the arrangement I ordered. After that conversation, I searched and found many complaints online of people telling similar stories (these did not come up when I initially found the site). I found out that they operate by posing as a seller, promoting arrangements to a specific price, and then pitching the order to local flower shops - which is not mentioned on their site. The problem is that because of the price they offer, many times, it does not match the type of arrangement. So the flower shops that actually take the order end up delivering a completely different arrangement - many times of lower quality. I placed the order at 10:30 a.m. ET. I finally got a hold of them by 5 pm ET, and they dared to say my order was going to be on its way soon and delivered by 8 pm. I obviously said no, canceled the order, and asked for a refund. The person who "helped" me put me on hold, saying she was going to try to get ahold of the driver to stop the delivery, which again made no sense and was different from what I was told a minute before. It was a 5-minute call, with no other resolution than them sending an email saying, "We are now working on the cancellation of your order. You will receive an update from us for your refund once processed". I asked about the refund, and she said might take six business days. I am still reporting this to my bank, but I truly think this company's site and way of operating is deceiving from start to finish.

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- Tampa, FL, USA • Oct 04, 2023
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I am 83 years old and wanted to send my son-in-law flowers after surgery. I found this website and ordered the Flower Power basket of flowers. I also paid for next day delivery even though this was already an expensive gift but I felt it was worthwhile. Instead, I spent the day stressed that they were never delivered. My daughter eventually found them after searching the property as they were dropped off late evening without any notification, not even ringing the door bell. More disappointing it was not even close to what I ordered, no basket just a plain vase of carnations? Certainly not worth $75, maybe $10. My daughter called immediately to complain/return flowers but not surprisingly was unable to reach anyone. She has now spent 3 weeks trying to help me get a refund but we have only received random emails requesting a "response"? We don't know to what as I have neither received my refund nor any other communication. Today she finally called the customer service number only to be told that they would only refund $17 & provide two $10 coupons for future orders? Outrageous! Please warn others; DO NOT USE THIS SERVICE. THEIVES!!!!!!!!! In hindsight I now see that they do not provide any physical address so it is impossible to do a google review. It appears I can't upload the image of what I received. I would be happy to share...

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- Hobbs, NM, USA • Sep 21, 2023
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I ordered flowers to be delivered to my sister at her hotel. The flowers did not arrive when they said they would arrive. I called the company the next morning and they kept giving me the run around about that they needed to contact the delivery driver to see what would happen and they would get back to me. This was all day Saturday and they kept saying the same things each time I called. Monday, 9/18 they said they were still working on this issue. Today, 9/20 they said the flowers were delivered although I told them to cancel the order on Saturday.

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- Rigby, ID, USA • Sep 18, 2023
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Posting as an online floral company. I've tried emailing and calling. When i call, the line drops and hangs up. Account was charged but flowers were never delivered

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• Sep 17, 2023
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I got scammed too! Was in a hurry to get flowers delivered to my grieving sister so didn't research the company first which would have deterred me for sure!
A complete scam as you may know now by all these reviews.
They emailed me 2 hrs after the order to tell me they wouldn't be delivered that day but the next. And then on the following day they emailed and asked for more money and would not be delivering for ANOTHER day! I only ordered them because they promised same day delivery.
They also appeared to be a "local" flower shop but they are not they are just a company that buys flowers from other places in the city you are wanting and apparently they NEVER deliver when they say OR for the cost you originally pay!
They shouldn't be allowed to be in business. I hope they go bankrupt conning people like this.
Total scam company
Total scam company
Total scam company

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• Aug 21, 2023
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I can't tell where the company is from as it's an online business with no address listed. I ordered flowers on Tuesday for delivery on Saturday. On Sunday I was notified, both via email and by cell, that the flowers had not been delivered because the supply didn't come in, but they could work with a partner company to have flowers delivered if I'll agree to pay $5 more and I said ok. They said it would be charged to the same card used when I initially placed my order and the order would be delivered on Monday. They asked if I was in agreement with that and I reluctantly said yes. See email received below:

"Hi ******* ********,

We are writing to inform you that we are having a problem with our supplies. We did not receive deliveries. We decided to have it made by our partner florist to avoid further delays. We are writing to ask for an additional $5.00. Our partner florist actually needed $10.00 and as compensation, we just rendered our profit for this order and only needed the remaining $5.00 to proceed and deliver tomorrow Monday, August 21, 2023.

If you approved the additional charge, please let us know if we should use the same card details you used when you placed the order. We greatly appreciate your business and wait for your response.

Sincerely,

BLOSSOMFLOWERDELIVERY.COM

877.414.7903

[email protected]"

Today is Monday. I went to check the progress of my order online and the customer service link isn't moving to show me any progress, only that the order was received. Another customer service link found under Manage Your Account - Track my order ("support.blossomflowerdelivery.com") it says my order is in transit and should be delivered by the end of day today. We'll see. I tried calling the number in the box on this claim, but I couldn't get through. I found a text message from Aug. 2021 where I had the same problem; however, a floral arrangement was eventually delivered but didn't look anything like what I had ordered, it didn't even have any roses in the order that I had specifically requested and paid extra for. I said in my text I would never use them again, but I forgot about that experience until I experienced the same thing again. It isn't the end of the day, so I don't know if an arrangement has been received by the recipient. The recipient lives in ********, Idaho, and I live in *** ****, California. The company doesn't have my SSN, only my name, my address and my debit card number used to pay for the flowers, which is bad/risky enough.

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• Aug 18, 2023
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BUYER BEWARE: Budget flowers at a Designer Price
8/17/23
My experience was, unfortunately, terrible. The arrangement I selected was elegant, soft, and beautiful. It was a sympathy arrangement for a close friend and colleague and cost me $110.00 CAD. I was expecting it to look similar to the one on the website - and acknowledged there would likely be some slight variances. What was sent looked like an arrangement I would pick up from Costco or Safeway for $30. I sent an email along with photos of what I expected and what was received. More than 24 hours passed prior to someone reaching out to me. Ralph apologized, defended, and then offered me less than $10 as a refund. I advised this was unacceptable. He then moved to 20%, also unacceptable. He then stated that 25% is all he could refund - $16, also unacceptable. I wasn't expecting a $70 refund, even though that is what I should have received. I am incredibly disappointed in this company as a whole. I will not purchase from them in future and will be sure to spread the word that "Buyer Beware" as you will not get anything close to what they post on their website. Instead of roses, freesia, hydrangea, and irises - I got carnations, daisies (and not the Gerbera ones, but the inexpensive ones), mums, and maybe 2 roses (it is hard to tell from the photo). For $110?
Their substitution policy mentions exchanging like for like - it just may be a variation in colour (white vs cream; pink vs purple). That is not what happened. The two arrangements didn't look remotely similar.
Oh! And the staff made a typo when writing the card and rather than be professional about it, used messy liquid white out rather than re-writing the card. Unacceptable.

Essentially - I got bargain flowers at an inflated designer price and the company isn't willing to acknowledge that or actually be accountable. I consider this to be theft and have asked to speak with Ralph's supervisor as this does not adhere to their own Substitution Policy on their website.
I will provide an update as to whether the company will step up and make it right, or if they continue to not take responsibility.
I will also continue to write reviews to express my disappointment in the hopes that someone else doesn't get taken advantage of.

Tip for consumers:
Delivery time was very quick. Perhaps had they spent more time on the arrangement, it would have been more accurate.
BUYER BEWARE
BUYER BEWARE

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• Aug 03, 2023
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I ordered a spray of flowers for a funeral. I was charged $160 on my credit card. Then shortly after I get an email stating that they need additional $430. But because it was their mistake, they were going to split the difference with me. So now I would owe the 160+200. This happened yesterday and I am not sure if my credit card has been charged.

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• Aug 02, 2023
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I placed an order for flower delivery on their website to be delivered to my daughter in California. I am from Michigan. She never received the flowers for her birthday. Although it was confirmed on the tracking order that it was. My daughter checked with the neighbors and around the house, and there was nothing. I placed a phone call to the 877-414-7903 and I was answered by a male with a Filipino accent (from the Philippines) who I made a complaint to, we got disconnected, and when he returned my call, he was calling from a local phone number, which was odd/strange because the caller ID showed up as "Beaumont Hospital". Well, my sister happened to work at Beaumont Hospital and I asked him where he was calling from, and he played it off and said he was sorry but he was not calling from a "Beaumont Hospital". Anyway, he put in a case for my complaint, and said they would get back to me within 48 hours after confirming what happened with the delivery. I got a couple of other calls from their company, and each caller was calling from a local phone number with different caller ID names. I called back those phone numbers and couldn't get through (not a legitimate phone number). I called my bank immediately to cancel the debit card I used and reported this company. I received email confirmation from Blossom Flower's "employee" stating the case is being reviewed. I have reached out to the 877 phone number on their website and I could never get through, the call would always drop. I tried chatting, and each time, it's either they are closed, or someone will reach back out to me, or no one is watching the chatroom. They have my address, email, phone number, and debit card information (which is now cancelled). But I'm afraid that this company has a way of scamming/frauding me using my information. Beware! Please be careful and be wary!

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• Jul 31, 2023
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My husband ordered me flowers that I have yet to receive. You call the company they give every excuse to why the delivery hasn’t been made.

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• Jul 27, 2023
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I live in Bozeman. My friend from out of state tried to send my flowers from blossomflowers.com, which states on their website that they work with local florists in Bozeman for delivery. They did not deliver on the day my friend ordered the flowers for. That day, they sent me a text message asking me to click a link to accept the gift; I did not click the link.

The next day Blossom Flowers sent my friend an email stating that there is a supply chain issue and they will need an additional $45 to deliver the flowers and she should call them to approve the charge to her credit card. She called to cancel the order - they would not cancel it and just kept stating that she needs to pay $45 more and hanging up on her. She is in contact with her bank to cancel the charge.

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• Jul 26, 2023
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Original order was for a sympathy plant. BLOSSOM FLOWER DELIVERY - Vibrant Collection Basket - Regular $64.99

Subtotal: $64.99

Shipping: $18.98 via Shipping or Service Fee

Expedited Delivery Fee: $5.99

Handling Fee: $5.00

Total: $94.96

I received a text message telling me that the item I ordered at 94.96 total. would cost $312, but they would take a loss in profit and let me have it for an additional $156. When I called to decline their offer I was told that it would take 3 to 6 days on their end to process the refund plus however many days the banking institution would take.

We are writing to inform you that we are having issues locating a driver and supplies going to this area. The good news is we found a supplier who can send us the products. Their prices are higher than expected. We are writing to ask for additional $156 We actually needed $312 and as compensation, we just rendered our profit for this order and only needed the remaining $156 to proceed. If you approve this additional amount please call us so that we can prioritize your order. We greatly appreciate your business and wait for your response.

The funeral Service I was purchasing this for was the next morning.

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• Jul 17, 2023
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ordered flowers for my aunt in north caroline thinking i was using a local shop, turns out this shop

scams people and have complaint upon complaint on their facebook page https://m.facebook.com/story.php/?story_fbid=pfbid07Jw1i21jD4pKTDcNht5AesV6AJbcC...⇄

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• Jul 11, 2023
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Tried to order up a nice plant arrangement for a relative's mother's funeral. I hit "Blossom Flower Delivery", not even realizing it was a SPONSORED LINK. Ordered a plant; could not get the progress of order link to work, tried phoning the very next day; the phone number is bogus, can't talk to anyone. It hangs up itself! Checked my bank, yep they'd taken the $$$; I bank at a very small local bank, who couldn't stop the transaction. But you can bet I am going to put a freeze on my account and get a new debit card. Anyway, NOW I have a smug smarmy email that says "my order was delivered" yesterday afternoon; I am waiting on a call back from the funeral home to confirm/deny this. I'm so mad I'm spitting nails, first at MYSELF for clicking a "sponsored link" when I know better, secondly that these a-hole companies DO this to people! UGH.

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