Upper Echelon Luxe Beauty Reports & Reviews

Upper Echelon Luxe Beauty Reports & Reviews (410)

Scammer's phone tel:415-856-9253
Scammer's website upperechelonluxebeauty.com
Scammer's address 3710 Lone Tree Way Box 205 Antioch CA 94509
Scammer's email [email protected]
Country United States
Type of a scam Online Purchase
Initial means of contact Not applicable

I order 623.00 worth of wigs back in 07/01/2020. I have not received my order and its been over 4 months. I am constantly getting the run around with this company I called the phone number 415-424-8795 and was told I had the wrong number, so I said no I do not in a texts message I got a call back and was told F[censored] YOU B[censored] YOU AIN'T GETTING NOTHING. I sent a text saying yall better give me back my [censored]ing money an I got a message saying again [censored] YOU B[censored]!

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We can absolutely say this did not happen. We monitor each and every email and live chat transcript. I am not sure if you called the correct number but we only have one answering service and this just came this October. Only owners and managers have access to this line and it forbidden that anyone dare curse at our customers. I will provide the number just incase you need a live rep/ manager to express your concerns and We apologize for any delays in your products and a bad experience. Email: [email protected]
Phone number : 925-472-6535

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I hate this company its has now been 4 months and I still have not received my order or a refunded. I had to call my bank to get on them. And since they know they are having such a large amount of people complaining they changed their refund policy.

Contact your State Attorney General they are the one's that goes after company like this. I work for the Federal Government and I put in a complaint with my leadership already.

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Alexshandria,

This most definitely isn’t the best experience and we 100% understand your frustration with your order. We will in fact help you find the best resolution and would love for you to contact us
We are indeed not a scam and we would love for you to contact Leslie White our owner here at UELB for help on your order

Email: [email protected]
Phone number : 925-472-6535

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Alright y’all ! Great news after leaving a comment on a fb post from their page I was sent a direct message from kareesha herself! I called them on deleting comments not only did she immediately print a label and ship my item today ! She apologized profusely and stated she is cleaning house , I took that to mean her workers were lacking either way my hair is on the way she made it right I thanked her for taking care of my issue immediately

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Thank you for recalling a positive experience. We are happy that our ex colleague/ manager was able to assist you and help you with your order.

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Did you receive your orde yet? Whats the quality of the hair?

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Initial means of contact Not applicable

I called the number that is listed with the BBB and a guy answer an said you have the wrong number, I told him no I don't so I texts the phone and said Yall better get me my F[censored] hair or a refund and he said F[censored] you b[censored]! I called this number 415-424-8795 and they have another # 818-452-6066

Like I said before I work for the Government! Trust and believe I have more of their information. Now they need to run me my money or they are all getting picked up for Consumer Fraud!

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I e bed getting the run around as well. All the excuses from COVID to the California fires. I requested my money back, never received it. I was told I’d get my hair faster, still no hair, no money. I ordered Aug 10. Info on law suit please!

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Scammer's phone 4154248795
Scammer's website www.upperechelonluxebeauty.com
Country United States
Type of a scam Online Purchase
Initial means of contact Email

I seen all of the reviews here on this website and I wanted to share my experience. At first i was extremely upset because my order took forever and then when i received it , it was wrong. I was ready to truly start a war. however i emailed [email protected] and Jess Lawson helped me get my order correct in shipped within 3 days. Im guessing thus company really did have some pretty big delays with customs closing due to COVID. I received the hair and it was correct. For all of you ladies that are not happy management is the way to go and not the reps, just incase you dont get a response or what your looking for. This company is actually legit and i can 100% say its not a scam.

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STOP LYING YOU WORK WITH THEM!

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She is a stand in

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Hello Philesha,
This is absolute correct information.
We have a also resolved all issues regarding our company and your order. Please verify this. Thank you for your support.

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look at the website there is no mink hair on there for sale..

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I did file a bbb complaint so they know what’s up

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Scammer's phone 818-452-6066
Scammer's website www.upperechelonluxebeauty.com
Scammer's address Upper Echelon Lux Beauty PO Box 1520 Windsor, CA 95492-1520
Scammer's email [email protected]
Country United States
Type of a scam Online Purchase
Initial means of contact Email

Contact me on here if you want to join a class action lawsuit against this company. They are clearly scammers.

So they are really good at deleting FB reviews so they can continue to run their scam. Attached is a photo of the owner in a Yahoo article back in September. The owner is claiming to be making 100k per month. So what I don't understand is the refusal to refund customers back their money to their card.
I keep being referenced back to the same emails and they changed their promise from deposits back to my card to store credit only.

I have no need to order from them anymore. Many others have been scammed by this company. It is sad..

[email protected]

[email protected]

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I would like to join the lawsuit I ordered in sept still the run around my email is [email protected]

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I would like to join and I will be sending you an email!

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Please contact me as well for filing a law suit.

[email protected]

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Where’s the lawsuit?! They tryna make me take a store credit!

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Yes that is what they told me too. Who wants to buy something from this dishonest company and have to wait another year or so for your product.

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my email is [email protected]

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i need to contact you just got scammed now Im filing a dispute with my cc company they are tryin the old bait and switch they don't want to give you your money back but they will give you a store credit that no one wants or even asked for and you dont get the store credit they scammed me but im not done with them yet

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Here she is again doling advice I don’t think owns it she is a front
They probably giving her free products

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I would like to join [email protected]

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Yup how do I join the class
Action lawsuit? That’s crazy. Once they agreed to refunding our money and sending that email stating money would be coming back to our card they can’t change the policy. The policy was changed after we requested our refunds ... class
Action

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I have yet to receive my item ordered months ago responses are vague and distorted I was able to locate the girl who made the black owned video her ig does mention the company snd there is a corresponding article online but ya I’m tight cause I could have spent my money elsewhere

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The lady is not the owner I pulled their records and the Assume Name Certificate with their State for the register address that is listed. This company is not in the US. That women is getting free product. I work for the Federal Government. They all will be arrested for Consumer Fraud so would the lady that is front for this company.

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I am in the same situation since July. I want to do a class action lawsuit let me know if you want to join. I will provide attorney info to you.

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I am going through the same thing. I ordered my wig on August 11. I keep getting the runaround because the wild fires. We’re giving it Higher priority. For three weeks they told me our shipment goes out on Tuesdays yours will be in that shipment. I was the last told we’re sending out a shipment Tuesday I was supposed to have it by the end of last week. I didn’t receive anything now they’re telling me it’s going out this Wednesday and I will have it before the month is out. Will see. Whenever I get it I hope it’s well worth the wait. They’ve also given me $85 in store credit do you really think I’m gonna order from this company again?

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If you don't get your order reach out to me. I want to do a class action lawsuit let me know if you want to join. I will provide attorney info to you.

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Cancel! I ordered back on June 19th during their Juneteeth sale. Still no hair. And yes, they were telling me the same thing they were telling you. On September 9th i requested a refund. They said 10-14 days to process. Still no refund. Im about to call it a loss.

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Please do not order from this company ... it’s a scam. I ordered Aug 20th and based on other reviews I became skeptical. I decided to cancel my order and I received an email saying my refund was processed and I would receive with in 3 to 5business Days. It didn’t come so I reached out to them ... the time frame went up to 10 business days because of fires and other excuses. Still waiting on my refund. If you go to their Facebook a post dated sept 3rd 1:39 am... Scroll through the comments and you’ll see a kareesha carter post a pic of some hair she received. Kareesha happens to be a “partner” of the company and was the same woman who posted a video to verify the company was black owned ... so how you post a pic and the company acts like you’re an actual customer asking if it’s ok to use her pic for the website... foolery a whole scam DONT DO IT

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This is very much incorrect information. She in no way associated with our company. Please contact the owners to verify information as this is not a true statement.

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I am pretty sure she is making 100k per month from scamming us.

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Initial means of contact Not applicable

I placed an order August 5th 2020 and after I had not received my wig within the 7-10 day processing time I began reaching out to customer service. Each Tuesday I was told it'd be going out Friday. Then on Friday I'd be told it was going out Tuesday. This happened over and over for WEEKS. I even reached out to "management," who sends automated emails saying that they will reply within 24-48 hours...that NEVER HAPPENED and "management" was emailed TWICE over the last two weeks. Highly disappointed with the service received, especially when these are not cheap wigs. I spend my hard earned money, I want my products/service as advertised within the time frame advertised. I order online frequently, and a day or two late is reasonable. SEVERAL weeks is bull[censored].

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I want to do a class action lawsuit let me know if you want to join. I will provide attorney info to you.

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- Highland, CA, USA

Scammer's phone 8184525066,4158569253
Scammer's address Antioch, CA 94509, USA
Scammer's email [email protected]
Country United States
Victim Location CA 92346, USA
Total money lost $188.10
Type of a scam Online Purchase

I purchased a product in June 1st for a wig, and at first I figured it was going to take a while because of COVID-19. Months have passed and I still did not receive the product. So in August 17 I requested for a refund and I was approved for the refund. I waited and waited and I still did not hear anything about the refund only thing I knew is that it would take 5 to 10 days. I waited the full 10 days and reached out to the company again and they said there is a delay. I got frustrated because I figured I would receive something letting me know that there will be a delay rather than me having to contact them and figure out what’s going on.I was told that they were going to make notes about it and give it to the higher ups. I have yet to receive my money and it’s almost been three weeks and they keep giving me the runaround. When I looked up the company to find a location they were nowhere to be found. When I looked at who I purchased it from the name was a strange for a name that seemed as if it was from another country. Nothing was adding up and nothing is still adding up I’m doing the best I can to try to get my money back but so far it’s a fail.

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I am trying to put together a class action lawsuit against Upper Echelon Lux Beauty they are clearly scammers. This photo shows she isn't struggling but scamming.