Tower Imaging Reports & Reviews (12)
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SCAMPULSE
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Tower Imaging sent an unsolicited gift card and toner scam
a week later I received the toner cartridge. it is for a printer that we do not even use. I called the company from the number on the invoice.818-782-6798. I spoke to someone who said they would fax a return shipping label. I never received the label, so I can't send it back. I have read other peoples complaints about this company and that Tower Imaging will start sending toner and billing us for it.
This is unsolicited business and is not wanted or needed. There has to be away to stop this type of scam.
Scam Company with Fraudulent Practices
I have emailed Lisa Bell back to let them know that they are lying about contacting us, and that sending this invoice is fraudulent and that I would be filing this report. As of the time of writing this, I have not had a response from Hightower Imaging. Beware of their bullying tactics as a way to get money out of people.
we did not order it or ask for the cartridge, I will send it back but not sure how to do it properly
About a week or so later, we received a box of toner and an envelope with the Visa gift card. I in turn wrote them a letter explaining that we do not want or need the products, that we did not order them. I included the gift card that was sent, and asked that a return label be sent to us to return their product.
After no response, I called and spoke with two different people in their accounting department, and explained the situation. The first person informed me that they did receive the letter I sent, but it was not opened. She opened it at that time. She told me that she needed to speak with a manager and would give me a call back. Never heard back. The second person told me that they would do some research and give me a call back.
In December, someone called from their accounting department again stating that they were trying to close their books for the year and needed a payment for the toner. I informed this 3rd person that I had spoken to two other people and that they were supposed to get back with me regarding the return label for the products. She said she would do research and get back with me. Still never heard anything.
In February a Lisa Belle with billing called and wanted to know status of the outstanding invoice. Our accounting department told them we did not order this, and have tried to return it and they would not issue a return label. She argued with us and said because we didn't return within ten days we had to pay. We stated again we did not order it, and tried to return it, and they were non-responsive. That we were not paying for goods we did not order it. She threatened to send us to collections. She then tried to negotiate that we take a"break from them and pay 50% to be done with the bill". She used pressure tactics to try and scam us out of money for product we did not order. She then threatened to send us to collections again. We finally out of frustration got our UPS rep to try and return the package to them.
We have filed a FTC complaint as well, as these folks are running an office supply scam.