Chase Bank Imposter Reports & Reviews (36)
Chase Bank Imposter Contacts
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Caller claimed to be from Chase about checking account
Fake JPM Fraud Department Call About Zelle Transactions
Fake Chase fraud alert call about Zelle transactions
Fake Chase fraud alert phone call about nonexistent transactions
Fake Chase fraud call about Zelle transfer
Imposter called claiming to be from Chase Bank fraud department
They followed up with a call asking the same info. I asked them which bank location they were situated at currently. They gave me an address on Broadway in NYC. When I told them I would meet them there, they hung up on me.
I reached out to Chase and they told me there were no fraud reports on my account.
A predisposition to abuse and fraud:
High debt: In an attempt to keep up with the costs of raising two granddaughters, one now in high school and one in college, my husband had taken out a series of promotional loans. By the time I took over the finances in Summer 2024, our debt was problematic, and we were stressed about it. I was shocked as I endeavored to take control of our finances. My husband set a meeting with financial advisors at our local Chase bank, but returned home after the meeting with no clear remedy.
Age related susceptibility: My husband had a medical crisis, and was increasingly showing signs of dementia as his physical condition became more serious. He had surgery on August 27, but his recovery from the physical aspects of the surgery left him in a deep decline physically and mentally.
Fraudulent Means:
At about 1:00 p.m. on Friday of the week following my husband’s bank meeting, my phone lit up with an incoming call. The identification of the caller scrolled across the top of the screen. It repeated “Chase Bank Lakeway.” When I answered, a woman’s voice confirmed my identity by name and informed me that they had detected fraudulent activity on my card. She said there was a charge from North Carolina and asked if I had been in North Carolina, and wasn’t I in Texas. She said her name was “Rose.”
At this point, the phone connection seemed to be breaking up, and I lost contact with her. She called back, but again was breaking up, and she said she would call back on another line. This repeated “disconnection” continued thoughout about an hour’s time, increasing the stress of trying resolve the problem. During a couple of the longest breaks, I was checking with my granddaughters to be sure they had no knowledge for the “charge” on some never- identified credit card. Thus, it was a very confused and confusing, a somewhat panic-stricken experience trying to find how these charges were being made on my credit, on top of the other worries I already had!
Finally “Rose” called back and she said that she had someone on another line from Transunion that she had contacted in the matter, and she was going to transfer me to that person.
Whereas “Rose” had a heavy Hispanic accent, the voice that claimed that she was a Transunion agent was high-pitched, or “tinny” sounding, and sounded Asian in her accent. Though she gave me her first name (I’m thinking it was “Ashley,” but I guess I didn’t write it down.) She said our conversation was going to be recorded for legal purposes.
This second voice expressed surprise at the number of credit cards on my credit record. She seemed to have some of my financial information—enough to convince me to give her more—which in retrospect, allowed her to actually obtain my credit record, I suppose. She knew of and innumerated many of my card numbers and their banks and their balances.
She then said their was a way to help senior citizens get out from under their debt because these banks had violated Federal law which limits the amount of interest that can be charged to senior citizens. She said that the banks could be forced to refund up to 50% of what they charge within 10 months, but all the cards would have to be closed permanently. This part of the call was about 40 or so minutes long.
This second person—I'll call her “Voice 2,” Then said she would transfer me to another department where they would explain the “program” to me that would reduce my debt.
The third voice, I’ll call it “Voice 3,” was a male voice, possibly Asian. He gave me his name, and I ask him to repeat it, but I couldn’t understand what he said even enough to begin to write it down.
He told me that I should have a paper and pencil available and that I needed to write everything down. He said that from this point on, I would make no more payments to the ten credit card held by the three banks that had overcharged me in interest—Discover, Bank of America, and Barclay (AARP.
He said that the program would send “cease and desist” letters to those banks so they could no longer bill me for payment. He talked very fast and kept urging and reminding me to write everything down. He rattled off ten credit cards and their banks and balances and I wrote them down at a furious pace.
He extrapolated on the amount on each card and how much was owed to each bank, and he told me I should write all of that down as well. He explained that as of October, once the banks had received their “cease and desist” letters, I would no longer receive statements, that a debt settlement would be made with the banks within 8-10 months, and then we would be given a payment plan to pay off the remaining debt at $950 a month for 36 months.
All this frantic scribbling of numbers and details took about another hour and was confusing and exhausting. Then he said he was going to transfer me to a “financial coach” at a “Card Services” but that I shouldn’t mention the part about the “senior citizen violation.”
When Voice 4 answered in his “salesman’s” voice, he introduced himself as Matt Walsh. He said he was with Excellerated Debt Solutions, and that I had talked to “those other people” in order to get to him. He repeated the plan, and I asked him if all this was to result in some sort of consolidation plan, and he denied that.
He repeated “the plan” that Voice 3 had given, but without all the credit card balances, the gist of which was that my credit card debt would be reduced by 50 percent and the balance after the reduction would be at 0% interest with a minimum down payment.
In all, I had been engaged with these people on the phone for about 5 hours, my husband by my side most of the time. I was exhausted, and my husband had not been able to follow how exactly this plan was supposed to work, and really was just following my lead as “Matt Walsh” led us through signing the document online. He led us through very quickly, paraphrasing and omitting much of what was in each part.
By that that time we were exhausted and somewhat mesmerized as we scrolled and initialed through the contract, too discouraged by the debt that had been repeatedly ennumerated through the 4-5 hour call, and hopeful that something like that “the plan” could work for us.
After the call and the signing frenzy, we set off on an errand, which gave me a few minutes peace to reflect on what we had just done, and to review the process that had persuaded us to make the decisions we did. It was like waking up out of a dream.
By the time we returned home, I had decided to research the Excellerated Debt Solutions. All I could find at first was “reviews” posted in association with the company’s website, but then I found a link to a complaint on the Better Business Bureau that said “Excellerated Debt Solutions is a scam.”
He was very helpful and professional on the phone and I had no doubt that I had actually been talking with Chase. He also asked that I not try to log in to any of my accounts for 24 hours or contact anyone because that would interfere with the things he was putting into place to help protect my identity.
Once they took over my phone and apple ID I was unable to receive phone calls from anyone. Looking at my phone looked like I was looking at someone elses phone. Many voicemail calls coming from Pakistan, could see other peoples passwords and credit cards from hundreds of people.