Upper Echelon Luxe Beauty Reports & Reviews

Upper Echelon Luxe Beauty Reports & Reviews (410)

I placed a wig order with this company Aug 22nd. I call myself ordering it early enough for my birthday in Sept. Almost 4 months later I still haven’t received my order. They updated my shipping info on Nov 18th. As of Dec 8th USPS has not received my product to ship. I’m tired of reaching out via email to only receive broken promises & a weak store credit. Why would I want to shop again if I haven’t even received my first order?! Another thing why would they keep advertising sales & deals when people like myself haven’t even received their order yet?! Make it make sense! Of course folks are going to say this is a SCAM. Did you use the money to pay your light bill or sum?! Honestly I want a refund or some courtesy wigs for the wait because this is ridiculous. It burns my soul when I see their ads on Facebook on my TL hell that’s supposed to be me slaying in my wig I ordered!

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@Chanel Jones smh see what I’m saying? & I’ve emailed again today & got nothing! & who in their right mind owns a business that only operates from 1-5PM on the weekdays. I figured they stole all the pics & videos on their social media outlets. I just really hate we all got scammed. It pisses me off because I wanted to support a black owned hair company I would’ve been better off shopping with local people that I know wouldn’t have scammed me.

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I am with you on this one! It beats me why they keep advertising for people to purchase if they do not have the items to fulfill prior orders. I placed my order in August, I did not receive the item. They finally said they would issue me a store credit so that I can place a new order because the hair I wanted was "out of stock"! So I said ok that's file, if I give you a picture and the item number on your site, can you confirm that it is "in stock"? because I don't want to purchase and be placed in the same crap! They actually assured me that the wig was available that that I would receive it in 7-10 business days! We are gong to one month since my second re-ordering of from my initial funds. They are advertising and not ashamed to say that that many people are dissatisfied with them. Even one single customer being unhappy should be a problem for your company if you were any type of decent company.
Coming on here and giving a lecture on your legal rights and how you are a ligit company does not even help you one bit. (1) You guys were doing drop-shipping from China or somewhere else and probably did not fulfill your obligation to them now you can't receive your inventory. (2) You took people's money and used it to invest in other things and can't afford to give their money back. (3) you are probably a team of 2 or 3 people on the hustle and acting like you are a good upstanding "black owned business". We know that if we make enough noise you will only shut down and reopen under a different name.
The text messages and emails from their customer service or "management team" is very annoying! they keep telling the same thing and expect you to believe them.

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That don’t be their hair they steal phots and videos your not gon get neither they told me they processed my refund in November still nothing I already filed paperwork with the federal district attorney they did they research and of course they are a scam I went by the address they say they are no building or warehouse they wanna list that fake paper showing they are legit any body can print that out n fill it out it makes me sad and mad as hell

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@upper echelon lux beauty Order #21453

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Hello,
How you feel towards our company is 100% understandable and we would love to ensure you know what’s going on with your order in real time. Please contact the owner “Leslie White” [email protected] for the best resolution and also drop your order number so we can update this order in real time: we would love to resolve this

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I placed an order with this company on 10/12/2020 and have not received my product . I've contacted the company and all I received is excuses. At this point I do not want a store credit, I want my funds to be refunded

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Terri, May we have your order number?

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If you are having issues with your order? PLEASE CONTACT US! we want to find a resolution that works for you. If you are contacting management already and not seeing results. Email our support team and or drop your order number here. WE ARE NOT A SCAM, and coming to this website claiming we are a scam
Does not help
You with your order. ALLOW US TO HELP. please send over and or comment order numbers below. We are working during the holidays and response times are slower but we will always get to you. ALSO to add we are not open on weekends at all! Please ensure it is a week day when contacting so that you don’t feel ignored.

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You do not want to resolve this! seriously you need to stop saying this to everyone! It would just be better if you guys did not try to respond to complaints at all if you know you don't have the means to resolve it. There is no way you have the hair to fulfill these orders! It is not because you are short-handed like you have claimed because my order is from August! At first I was told it was due to wildfire, then it was because of COVID, then it was inventory needed to be stocked, then you are short-handed" ! I have ordered from China 2x since my order with you guys and received those orders in less than 2 weeks!.
I have given my order number to EVERY TOM, DICK AND HARRY on your team and still the same answer! Why are you bothering to respond to us and provide no resolution? Andy why would you not work on weekends knowing you have so many unhappy customers? Really?
I am just appalled that you would come here and talk about "it doesn't matter how much you complain" or "people will still buy our hair"! That is so unprofessional!
If you were legitimately registered in the State of California like you say you are, you would have seen some lawsuits by now! and believe me, all lawsuits do not require an attorney but then again all you would probably do is file bankruptcy to avoid refunding our money!

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Are you guys sending an email to the correct team? We have asked that those with issues STOP EMAILING MANAGEMENT/ EMPLOYEES and go directly to the directors and owners for the best resolution and understanding. The email is [email protected]

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I received a copy/paste email stating you guys are backed up etc etc but that is no excuse for an order placed all the way back in mid summer. If your company is backed up, then stop advertising your product on social media to make more sales. This is exactly why people are claiming scam. Your business practices are shady and inexcusable. I am so tired of seeing the same excuse about where my order is. Even after sending an email, nothing has been resolved.

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Lies lies lies you guys so full of [censored] your eyes are brown I ordered in sept you guys kept coming with lame excuses my tracking number been sitting in preshipment since October and than you say we will refund your money back it will take 6 weeks to show in your account another lie when I tried emailing you you guys blocked me you guys don’t have to respond to me anymore but you will answer to them feds visa has your company under investigations with all the complaints from banks about your weird [censored] fraud company there is no management there is no support team your one person stealing videos and pics from real salons and real black owned business

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I just sent an email. I don't want store credit, I want my money back! If it's this many people complaining, the problem is YOU!

We don't want store credit for something that's NEVER COMING!

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I have complained to you all weekly and you all ignored me. I ordered back in August 20th 2020 of this year. My order was never shipped. Finally you all said I received a tracking number back on November 18th, but when I talked Usps they stated your company only made a label and never sent out the item. In other words you all still have my wig. This is wrong. I feel I been too nice at trying to understand while you all have not even cared to help me. I contacted you all and no one been honest. Where is my purchase and why haven’t you gave it to Usps. They agreed you all held my package over what is considered legal in The USA. My order number is #21304. I want the truth. Why are you not shipping my product yet?

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If anyone knows how to get in contact with someone to sue for my money back, please let me know. I paid $300 on Oct. 8 thru Klarna. It's been right over 2 months since I ordered and they're giving me the SAME runaround "oh sorry! covid heavily impacted our shipments!" and "we'll prioritize your order!" which is bs. I paid $300 for hair and was trying to support a "black owned company" yet I should've just gone and gotten hair from one of the girls who sell hair locally in my city or through someone I know and trust. I'm beyond PISSED by this and hate the fact that so many people are getting scammed by these fools who keep advertising SALES when there's people who haven't gotten their orders yet! How are you going to run a sale with no hair? How can you have sales with thousands of people WITHOUT the hair they've ordered months ahead of time? And no, I DON'T want store credit. Give me back my money so I can go to Mayvenn or something where I know I'll get all my money's worth.

And that covid excuse is lame af. I've ordered so much stuff from overseas (I literally ordered a customized Macbook at the peak of covid) and got it in as little as two weeks and max a month. Covid isn't an excuse—SHUT THIS COMPANY DOWN.

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Perhaps we will have some luck filing a complaint with Facebook and Instagram to remove them because they are fraudulent! They need to take the damn website down!

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Report them to consumer services. https://www.usa.gov/consumer-complaints

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We would love to resolve this issue for you immediately please let our management team know that someone contacted you via this website and that you need a resolution ASAP! Also what is your order number?

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This company’s customer service is poor. I haven’t heard from them since confirming my order #38265 about 2 weeks ago. Nobody is responding to the text number, live chat on their website, email, Facebook message, or Instagram message. I will be disputing it with my bank in another week if they do not respond or update me. What a negative impression for a first time customer.

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I placed an order on September 25 and never received it. I'm disputing the charges with my bank but they said it could take 60 days to dispute with Visa. I have contacted this company numerous times and have only received a bunch of lies. They had the audacity to give me $20 credit for my next purchase. Why would I ever buy anything from this company and I never received my first order. They are nothing but scammers. They blocked me on Facebook because I was warning other people about their scam. I can't wait for the FEDS to arrest the owners for fraud. DO NOT ORDER FROM THIS COMPANY!

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May we please have your order number to resolve this issue?

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Another thing is yes the business does respond but they don't resolve the issue or send your product, so again it's a scam. What can someone do with a useless response?

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@Upper Echelon LUX Beauty AKA Fraud stop with the BS talking about return location you guys don’t ship out orders for anybody to return anything you guys claim you shipping out orders why is it my order still sitting in preshipment status label created waiting on package since nov 12 let me guess it takes 3 weeks for the product to reach the the post office hahahahaha you guys are starting to be hilarious laugh now cry later when them feds come and get you you can’t Bull[censored] a Bull[censored]ter don’t respond asking what’s my order number because you guys ain’t checking for [censored] you guys got an F from BBB your reviews are sad why you stop posting on Instagram I guess to many people is are on to you scammers

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This company is definitely a scam. I looked the address on BBB (address noted 3710 Lone Tree Way Box 205, Antioch, CA 94509) unless they are a smoke shop, donut shop or a Chinese restaurant they are not there. But it’s fine I’ve already disputed with my bank and got my money back. But I do want to warn everybody not to buy from these people

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@Kennniec, do you if the dispute with the bank will work the same way if purchase was made through Klarna? I really want this stupid company to get shut down!

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At this point it is too late, my bank has gotten my money back from you and is pursuing your bank for the Manet back. I ordered months ago and was advised management would be in contact... guess what NO RESPONSE! Also the address I google from the BBB is what the picture is. Are you returning the packs to the smoke shop because...
I will continue to report this company until you are shut down. I have spoken to Bank of America and they will be reviewing all orders from your company.

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Do you have a order number?

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Hi! That is our returns address and customers who have purchased receive this address in their packages to RETURN packages only. If you google this address it’s actually a package service place.
We use this for return items. Our distribution center is at: 1255 treat Blvd CALIFORNIA 94597. We are a legit business and have always said we are not a storefront. ONLINE STORE ONLY.

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Y’all been pushing since sept stop with the what’s your order number cause y’all ain’t got no orders y’all just taken our money UPS ain’t stopped working or picking up deliveries lies lies lies lies

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May we please have your order number to resolve this issue?

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Been waiting since sept still nothing it’s always were out of stock or your package is in the warehouse waiting for approval bull[censored] bull[censored] and I’m tired you guys policy don’t mean [censored] cause after someone place an order they get an email about your policy scam scam scam but you not hard to find believe that!

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Chanel what’s your order # ? If you received a tracking it should be moving within 7-10
Business days of receiving. We are operating business during a pandemic and just because in some areas/ businesses are picking up and delivery via USPS
Does not mean ours operate just as theirs. However we can check on the status and give it a push for
You.

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I ordered hair on 10/21/2020 and NEVER RECEIVED it. They refused to give me my money back and then said they shipped it but the shipping shows they never gave it to USPS. I contacted the USPS to confirm that they never received it. When I confronted the company with this information I also was told via email that they actually sold me product they didn’t have and gave me the run around. DO NOT BUY FROM THEM! SCAM SCAM SCAM

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I been waiting since sept and still bull[censored] from them and they selling you bull[censored] as well talking about a pandemic I live in California and I been receiving packages left and right I gave all they info to the federal distract attorney whom I work with so they about get taken down real soon for fraud which carries a sentence of 20-30 years day for day

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May we have your order number?

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Hello Tiara,

If you have tracking number in your possession then you are correct, this has not been shipped. USPS isn’t doing any pickups during thanksgiving and we are in California as we are in a pandemic. This pandemic does affect drivers schedules. When you received your tracking number it says please wait 7-10 days for movement. Once shipped you are notified. We are most definitely not a scam and we would love to have our team reach out to get this item moving faster and resolve this in your favor.

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My name is Kareesha Carter and until today I didn’t not know that my picture is being posted on this WEIRD [censored] WEBSITE. We are women! If you guys thought that I’m the scammer and that I am taking your money. MESSAGE ME! See wtf is up and ask me. This women @shouldntfwme is claiming that I am the owner of UELB and the truth of the damn matter is .I stepped down from any owning or managing of this business as I recently just had a baby and got married and that is the truth. The new owners name that I trust and handed this company over too that has been in charged for over a year is Leslie White! She can be contacted by phone or email. I don’t care if no one what’s to ship
With UELB but don’t start false claims on someone that isn’t even apart of it. I will also get my attorney involved and track
IP addressed on every person posting my picture and claiming such thing! This is sickening! Instead of even being on this website contact the company! I am seeing threads on threads of them asking for order numbers and putting contact information and people still posting they got scammed. THIS IS ME ADDRESSING THIS SITUATION AND I REFUSE TO BACK IN FORTH. Anyone who knows me personally know I am the most respectful and wholesome person there is. If you would
Like to respectfully know who to contact and get help. My ig name is @therealk.Maldonado.

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@bbhmm her name as well will
Be removed from any statements of information after the holidays as this is a error on our end by not submitting the correct information. This statement is indeed false. You can contact our offices for real information and or speak to Leslie herself. Please send us your order number. Thanks!

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@bbhmm you are very wrong. She was once owner and articles are updated every year unless you say not too. Being that she just had a child this has not been updated. Not only are you posting incorrect information but you are again showing defamation of character. This can be used in the court of law. Your issue is with us and we have tried to resolve. If you wanted information on owners or who to contact we are happy to help. You have not posted your order number so that we may assist you appropriately.

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@bbhmm You can’t counter sue when everything I’m saying is 100 true and I have everything to back this up. What person sits there and lies about something like this. It’s rediculous. Your not here to get your order your here to prove a point in which your wrong. Again reach out to the company to find out the truth. Leslie White is available and can give you all proof needed. Learn about the positions in business and who has the say so for what: that is what the court will want to hear and once I show them
This page and what’s being said with the actual truth. You will be wrong. You could’ve messaged me respectfully instead your posting articles to try to prove I’m lying when I have already stated this ..

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@bbhmm I never said I wasn’t the owner! You will find my name on things as I used KEY WORD stepped down. You can post any and all articles as I never lied and said I wasn’t! I am no longer in charge and I am not the contact and which I haven’t been for an entire year. STOP
TRYING TO PAINT ME AS A LIAR WHEN I HAVE ALREADY SAID I HAVE STEPPED DOWN. I started this entire company my name will
Still
Pop up ad again I have stepped down. Your not posting anything that I haven’t posted or said myself and again if you knew me you would know I have already stated this on every social media page I have. I NEVER SAID I WASNT THE OWNER I SAID I STEPPED DOWN AND I HAVE OTHER BUSINESS TO TEND TOO AND THERE IS A NEW PERSON IN CHARGE. My husband and I don’t make any rules as of 2020. The articles are open to the public if I wanted to lie we could have them
Hidden and I didn’t. You wanted to find something wrong so bad. Again I know the direct contact if you need it

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Girl please, your name is on the legal filings associated with this money from THIS September. If 'Leslie White" been in charge for a year, why are you and Mark listed as the sole managers? And here you are making the same hollow legal threats that you've made on all your pages, but the only one breaking the law here is you and your husband. So please track us down and file a suit and make it easy for us to counter sue and get our money back.
Thanks!

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@candice thank you for respectfully reaching out to me today and I hope @upperechelonluxebeauty has resolved your issues completely!

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@kmaldonado I understand and I get it.
Just respectfully I wish you reached out to me. I am a real person that loves people and my people at that. Had I been in charged everyone would be happy that’s how I move. You posted that I was gonna get a bbl and really mean stuff that’s just not ok. If you need help with your order I am more than happy to reach out to Leslie to correct these issues like I said in my post reach out to me via my Instagram. @therealk.Maldonado

UELB
In reply: we are very sorry for the drama caused to you today and we will be working on these issues and removing your name from platforms

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And idk how to delete the posts I was “wrong” about. But to be perfectly clear I’m obviously not the only one that was wronged by this company and we were ALL told things that weren’t true !

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There are too many names that were/are tied to this company and that speak for this company to keep up with so I looked to google and uelb old ig posts for solid answers cuz I couldn’t trust what someone that stole from many ppl would say. This is the first time that anyone from this company even admitted u were ever part of it even though there was proof the whole time they denied it like u were a stranger. so how could anyone trust a company that has reps that lie. But with that being said u won’t be blamed by me any longer since it ain’t ur fault anymore. I’m angry cuz someone stole from me and rightfully so

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I posted where I got that info I didn’t make it up when u search uelb on google the articles that I didn’t write state that u are the owner and manager.

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Hello, I have commented below a few times below but I am coming back to confirm that Mrs. Maldonado left last September and is no longer the owner responsible for the issues. I went to her Ig to make it known what had happened and to also warn others and she didn’t block me immediately like I thought she would be instead dm’d me and I let her know what was happening and why I had take that last resort to try to get a refund and bring awareness. She immediately contacted UELB who then reached out to me again wanting to engage and I finally have received my refund. I also screenshotted the conversations and showed Mrs. Maldonado their apology to me and that they had received my refund request back in August. Anyway I have apologized to her, as the problems were not her fault and I never ever want to unduly hold someone responsible for anything they had nothing to do with. I will share the screenshots here so ya’ll will know I’m not someone she sent to try and decieve you guys. I definitely am willing to admit when I‘m wrong and try to rectify it.

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POST YOUR ORDER NUMBERS BELOW:

We will send all
Of the order numbers to management ASAP
To contact you. IF YOU DO NOT POST YOUR ORDER NUMBER, THEN YOU DO NOT WANT A RESOLUTION. Please post your order numbers so we can have someone quickly resolve!

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Alexa Dragon

Order number #21277

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Kc williams
Order number 22236

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Cara Sims

Order 36877

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Order #22535

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PLEASE ONLY
EMAIL THE EMAIL LISTED BELOW!

We will post screen shots of everyone that does and or does not email as people are saying they are contacting us and we are not responding. That’s false we have a full management team ready to help!

Everyone is saying they have contacted us, and saying we are not responding... we have a full team ready to respond and help. our managing team is available to resolve. We have posted on this page that we are more than willing to
Resolve and all issues. As shipping is getting back and order and returns have been approved for some customers. WE WANT TO RESOLVE ALL ISSUES. No one from this page will email us or allow us to resolve. If you would like a great resolution and experience moving forward.

Email us:
[email protected]

For refunds, order resolutions, and shipping updates

we are here to help and want you guys issue to be resolved and quickly!

We are not a scam and would rather you all reach out to us to resolve the issues.

Thanks!

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Ordered in August, never received, numerous unanswered emails of emails pushing the date back due to Covid, the Ca fires etc. The policy was NOT store credit only when I purchased and in fact was told my refund would take 14 days. I disputed it with my bank and they had the audacity to deny the chargeback as if they sent anything at all. I’ve hired an attorney and am filing a complaint immediately. A true shame.

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We would
Love to resolve this! What’s your order number?

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Initial means of contact Not applicable

This company is a scam order and immediately cancelled two minutes after ordering i got an email says that my status has changed to refund and i will receive my refund within a few days. still have not received any refund or product. this has been since 9/1/20 i made a complaint with BBB and i called the attorney general and made a complaint there. something needs to be done. and this Queenie person is a lying *****

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Queenie is no longer with us. Please email us to resolve any and all issues we are more than happy to resolve.

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Other hair company with similar name that knows about uelb scams

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SN: Lux or luxe they use both

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Another site to report the scammers at upper echelon lux beauty (RIPOFF REPORT)

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Hit her up and ask her to send the orders and stop parading with our money u stole

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And I DIDNT WROTE THOSE ARTICLES clearly so the “mis info” started there

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If resolve doesn’t mean send my hair or my full amount of money back these big essays are pointless

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Don’t sit here and post my picture and an article without straight facts. That’s weird af and I will ensure to get lawyers involved. I have posted above what the situation is and I don’t appreciate you posting in here millions of times disrespectful things about me. NOT
OK! you could’ve message me on IG YOURSELF!

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You have been messaged multiple times and you refuse to allow us to resolve your order. You continue to post about this woman and you are wrong. Why have you not reached out to her yourself? We will
Let her know that you continue to post false information about her. This will lead to you being sued as we have nicely explained who the owners are. You understand she paid for that article. It says managing partner not owner. You are wrong. You post on this page EVERYDAY. You haven’t sent us a order number or anything. If you see this which I know you will reply with your order number so we know this is a real person and not just someone angry with the company. Thanks!

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This is the worst company to try to order from. I placed my order back in AUGUST 2020 for my birthday order 21545! I sent these people an email over a course of almost 5 months management doesn’t even help! My order was over $300 and they said they had given me a $50 store credit for the inconvenience for my order being pushed back twice. That was 2 months ago. No one responds to emails I’ve sent over 20! I finally got fed up & wanted my money back in the first week of November because what’s the point I’ve been waiting for a tracking number I’ve been promised for a long time and haven’t received any updates. I sent an email to cancel & get a refund 3 times because no one responds. I get a response back saying they’ve updated there cancellation policy and I can’t get a refund only store credit for my purchase and I could go back and reorder. And plus an extra $50 store credit! I check today & it’s a total of $70 store credit so not only did they lie about reimbursement for store credit for my order that I spent over $300! They lied and only added an extra $20 to the store credit! This is the worst company to order from ! & they lie & the customer service is trifling & it’s not legit. DONT ORDER FROM THIS COMPANY! I will be putting it out there on social media this is a scam.

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Has anyone reached out to you yet, if not I recommend you dispute with your bank

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We are having someone contact you ASAP to help.

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I ordered my hair in August and did not receive it yet. They said they where going to refund my money and didn't. They said management only allows a store so I ordered the product again and still hadn't came. This is just messed up that someone is that evil to take money from hard working individual's. You think you have gotten away with this but God got the last say so watch and see!

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