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The Keilas

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The Keilas Reports & Reviews (131)

I ordered a stuffed baby alien (Baby Yoda - see attached photo) on 12/17/19 and have yet to receive it. The tracking I received on 12/19/19 doesn’t work it ALWAYS says "Parcel Information Received". I have emailed the company multiple times and have yet to get a response. They also do not have any phone numbers listed on their site either.
DO NOT ORDER FROM THIS COMPANY! Also, when I went on PayPal to dispute the charge, I noticed that they changed the name of the company to THIS IS A SCAM! DO NOT BUY FROM EITHER OF THESE COMPANIES!

Scammers ordered a bat December 16th 2019 it's now January 15th 2020 still haven't received and they will not respond to any emails. Very disappointed and think their entire website should be taken down this is bullsh**.

I ordered the bat too on the Dec 17th finally got it today the Jan 23 this is not what I paid $24 for

I did get a bat... that looks nothing like what I ordered. And have had no response to either of my emails asking them what this thing is that I was sent

Scammer's website The Keilas Store
Scammer's address 4247 Rosewood Ln, Westbrook, CT 06498
Country United States
Type of a scam Online Purchase
Initial means of contact Social media (e.g., Facebook)

I purchased a Baby Yoda on November 29, 2019. I received an email on December 2, 2019 saying it was shipped which included a tracking #. I have been trying to track my order, but it keeps saying parcel received. It has been almost two months and I haven’t received it and no response to my email from Keilas.

I to have ordered the baby yoda! On December 20th it's now jan 14th I never received it. They never gave a tracking number and now their site is down? I used PayPal and went into my history it was under as clothing, I filed a dispute so hopefully I can get my money back.

THIS COMPANY IS NOT ONLY A SCAM BUT ALSO A JOKE AND I AM SO MAD RN. i ordered a coffin-shaped pet bed beginning of december expecting it to arrive by christmas, and $30 and far-too-many weeks later, i receive a stupid plush banana. complete wrong item and there are no phone numbers to contact them, and their contact emails are also invalid. im hoping paypal will issue me a refund but who knows anymore. the banana isnt even big enough to fit my fat [censored] cat in it. like what the actual [censored]

I ordered a dragonfly bauble ball on Nov. 11/19. which I saw advertised on Facebook. I did receive 2 emails from them on Dec.13 & 16 basically saying the same thing. Giving me an update and a tracking number. Neither was helpful. I emailed them twice. The second time (Jan. 9) I told them the item still had not arrived and I wanted a refund. Later that day the item finally arrived. Way too late for Christmas. They finally emailed me back today Jan.13 knowing I had received the item and telling me to check with my neighbors . No apologies no explanations. No One should do business with this company.Had I known at the time the item was coming from China I never would have ordered because I know it would take 2 months to get here. The reviews on their site suggested happy customers. But I feel this is a lie.

I ordered 2 of the same on Dec. 16th and like everyone else could not get delivery date, filed a compliant with Pay Pal. Guess what... received them yesterday and they are total pieces of crab. Instead of a beautifully painted ornament as pictured on their website, it was a cheap sticker of a dragonfly image. Total scam!

Victim Location 92359
Total money lost $20
Type of a scam Online Purchase

Bought a necklace as a Christmas gift months ago, never received item and tracking shows item is still in China even though estimated time of delivery has long passed.

I also ordered a dragonfly ball ornament on Dec. 11. It was never shipped though they gave a tracking number. They are a fraud.

Scammer's website The Keilas Store
Scammer's address 4247 Rosewood Lane, Westbrook, Ct. 06498
Scammer's email [email protected]
Country United States
Type of a scam Online Purchase
Initial means of contact Social media (e.g., Facebook)

I purchased a Dragonfly Bauble Ball On! November 26, 2019 as a Christmas present. I received a follow up email from the company December 10, 2019 indicating a high demand. January 8, 2020, I received indicating the order was complete suggesting I reach out to post office to track the package which I did. The tracking number supplied is invalid. This leaves me out a gift and the money they took from my checking account through PayPal. I am also contacting PayPal regarding a refund.

Your reply

I ordered three items from the Keilas on Dec. 6--a "vampurr" pet bet shaped like a vampire's coffin, a necklace with an anatomical heart carved from a red stone, and a pair of size 9 black glitter boots, totaling around $85--and waited for them to arrive for Christmas. It's now January 10. Today I received a package from China with a pet bed shaped like a banana and nothing else. My dispute on Paypal is being reviewed but it's my word against the Keilas' and Paypal tends to side with the seller. The Keilas can say they sent my items because a tracking number exists for the banana bed. Next they will probably tell me I have to return the banana bed to get a refund and then say they never got it and keep the money they stole from me. They scammed me and many others. Paypal does nothing to stop them.

omg! i ordered the coffin bed too and THEY SENT ME THE SAME banana! im so mad lmao and their contact and support emails are both invalid and my phone wont send them any emails :) and there is no customer service phone number to contact anyone. im happy i only spent $30 on the wrong bed and not $80+, cuz i would have been even more furious. but dont get me wrong, i hate being scammed and im gonna try to get my refund because f this sketchy company.

I am also someone who is scammed into ordering two plush baby Yoda dolls.
My order was on December 5, and I used PayPal.
The interesting twist is that PayPal does not show the transaction in my history.
But it hit my credit card and posted within three days.
I put in a dispute with my credit card to see if I get lucky.

I also never got a tracking number ...only an order number.
I'll probably never buy anything off of Facebook pop up at again. But I really want these for my kids.

The exact same thing happened to me.

I ordered a Baby Yoda Plushie on 12/12/19 for my 7 year old from “the keilas,” which I saw on a FB pop up ad.

They responded to an email from me the first week of January, but the Fed Ex tracking number they gave me was invalid.

Fortunately, I paid with my Am Ex. The $34.24 was credited to my credit card, and Am Ex will deal with Pay Pal and this scam artist company “the keilas.”

Good luck.

Like many others here, I ordered a baby yoda plush from Keilas and never received it. The tracking number showed no information, and I contacted them twice but they never responded. And it really was such a cute plush...

Ordered an item Dec 3rd...Its Jan 9th and STILL not here, and tracking info non operational...The don't respond to emails. This company sucks..Do NOT order ANYTHING from them..

I ordered a baby Yoda and never received it. They conveniently don't have a phone number and when I contacted them to see if it would be sent in time for Christmas, they said they "pushed the delivery". Their tracking was [censored] and so was the order. When I told them that I was demanding a refund and still hadn't gotten it a few days ago, they have yet to respond. This is a total scam!

Ordered a set of Rubber Duck gaming dice set advertised on facebook on the 20th of December. I have not received the tracking number says parcel received on the 24th and then nothing. I have emailed them and received no response as well.

I ordered the same set on the 18th of December. They responded to my first email with a holiday crunch excuse and an extended expected shipping date. They've missed that date by over a week and aren't responding to emails now. It's a scam for sure. The dice set isn't even on the web site anymore.

Ordered a coffin shaped cat bed. Got one shaped as a banana. Merchant is to greedy to respond.

Ordered a baby yoda never received it. It’s criminal

Ordered a baby Yoda plushie on Dec. 19th, 2019
Dec. 21 got an order confirmation and got a tracking number.
When I tried tracking it 3 days later, it says "Parcel info received."
Guess what, it's now Jan 7th, 2020 and it still says the same. Emailed them 3x and no response. So as of today, I disputed it with Paypal, thank goodness I used my Paypal.

I ordered a baby sloth on 12/2/19 and never received it. Contacted the company multiple times after the tracking number was't working and got no response. I posted a negative review on the website and got an e-mail asking if I had posted the review. No comment about missing merchandise. My review also never appeared. I ordered through the FaceBook posting. This site is a scam. I used PayPal and got my money back.

Scammer's website
Scammer's address 4247 Rosewood Lane, WestBrook, CT 06498
Scammer's email [email protected]
Country United States
Type of a scam Online Purchase
Initial means of contact Social media (e.g., Facebook)

Ordered a Baby Yoda on 12/3/19. Was given a tracking number from some company in China; no update since then. Sent 3 emails requesting an update with no response. This company is FAKE.

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