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The Keilas

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The Keilas Reports & Reviews (131)

Yeah mine is also cheap and nothing what the photo looked like. I ordered it Dec 2nd, and like others ended up with 2 tracking numbers, and it finally arrived Feb 4th. I filed a claim with PayPal. But since you're stuck with this ugly little thing, if you give him a haircut he looks better!

Same exact thing happened to me! So disappointed that it didn’t come with the plastic claws! ?

Please file a claim with paypal if this company scammed you! The only way to shut them down is by everyone complaining! I ordered the sloth on December 4th. The tracking never moved. Customer service finally got back to me and sent a new tracking #. Once again after a few days it never moved. I filed a dispute. The item came a day before the dispute would have closed. The sloth they sent was nothing like in the photo. It took 65 days to arrive and was a very cheap knock off. I had to call paypal to have them change the dispute bc the other case was closed. Hopefully everyone gets refunded and they get shut down

Exact same thing happened to me! Two tracking numbers, 60 days to receive and only after a complaint was filed. And PayPal ‘s only remedy for me was to pay shipping to return it to Singapore! ????

I ordered the plush baby sloth on December 18th and just received it today. It is absolute junk! It looks NOTHING like the picture and I paid almost $30 for it! I am thoroughly disheartened! MAJOR SCAM!

Did you pay with paypal

I waited over two months for this piece of [censored] baby sloth. Looks nothing like the picture. What a waste of money and time!

I have the side by side. PayPal did nothing for me! ?

If you paid with paypal file a dispute

Me too! I got back online to see if could find the original picture, just so I could do a side by side photo. It is terrible!

I ordered the baby sloth way before Christmas. I just got it today February 5th... it looks nothing like the picture. It looks like something from the dollar store! I paid $29.95 the for it!

I did the exact same. I just filed a claim with paypal

I ordered the Sloth Plush that was advertised as life size and I paid $29! It arrived today ( i ordered on 12-05-19 as a gift for my daughter for Christmas) and it is crap. It fits in my hand! Nothing like the picture! Never order from them!

Same thing happened to me! How are we supposed to protect ourselves from these scam companies?

In November, I ordered what appeared to be the most adorable plush sloth toy crafted it seemed in quality and life likeness. It arrived today and it is TRASH. Not at all as advertised. I had already disputed the charge with my bank and recieved temporary credit. The Keilas refused my request to cancel and or return for credit. Such a scam. Buyer be aware. Never again.

Sadly it will. I was hoping the same and mine came and looked just like this. I believe they for one lie and say they are from CT instead they are from China and they steal photos from places like etsy (the sloths sell for over a hundred) and make an extremely cheap copy and send it to us from China.

Same thing happened to me

OMG! That's AWFUL! Nowhere even CLOSE to what they advertised! I've got one coming and it better not look like the piece of crap they sent you.

Order Baby Yoda end of November. After 30 days did not receive so reported to PayPal and did get a refund early January. Today after 2 1/2 months it arrives. Looks NOTHING like Baby Yoda. Looks like a very old man. Was fortunate to get my money back

I actually wanted to update my post from a few days ago. The day after I posted my experience on here I got my package in the mail. And luckily compared to a lot of people on here, I got my baby yoda! Just like the picture. It’s really good quality too. I hope everyone else gets their items eventually and it’s up to your expectations.

I ordered Stained glass feather sun catchers and I just received them and the are plastic cut out feathers... 136.00 for plastic cutouts I could have gotten at the dollar store. I too ordered in December and just received them. I’ve just opened up a dispute w PayPal. This place is horrible and should be shut down:(

Me too...exactly the same issue. They said they sent me email it was oit of stock... liars. Now trying to get dispute through paypal. Let me know if u have any luck.

The Keilas is a scam. Ordered a lucky duck d20 on December 13th. It's now February and I never got my order. I also got a tracking number which has never updated beyond tracking information received. Do not buy from this site.

If you ordered a baby Yoda this is what you’re going to get eventually. Not as bad as the baby sloth but also not like the picture. I ordered mid Dec. PayPal refunded my money thankfully.

Steve call PayPal. I just filed another claim with them but had to call them. They said if thete are enough complaints the company won't be able to use paypal

How did you get Paypal to refund? They are refusing to refund mine.

Victim Location 60013
Total money lost $22.90
Type of a scam Online Purchase

My son ordered a gift for his sister on 12/18. He emailed the "company" in regards to the lateness of the delivery on 12/28. They emailed back and apologized for the delay.

Nothing arrived.

My son later did some investigating. Others have experienced similar scams or have been sent something totally different and they never respond to their mistakes.

I sent an email recently. I doubt I will hear anything.

Ordered two baby Yodas on December 19. I have a confirmation and tracking number, but nothing has been updated nor items received. I have looked all over the web for a phone number. If anyone finds, it let me know because I WILL get my money back or will complain loudly and often.

I ordered a baby yoda as well. Way back in December. Checked tracking and said it was being processed or something along those lines at the original site. 20 days + later nothing changed. I contacted them and they said that the order was held up at customs and gave me a new tracking number. My package apparently was updating because it was in Shanghai or something and then last I looked it had arrived in Jamaica NY. Check tonight and the site is completely gone. It’s now some sort of link to a Word Press Blog. So I think it’s safe to assume that whatever updates my package was getting with location were probably fake. Been 3 days since it apparently arrived in the USA. I live in Pennsylvania. New York isn’t that far from me. Haven’t received it yet. Do not use this site. Not like you can anyway since it’s disappeared!

I've had pretty much the same experience. Seems they always blame customs. My package (the second one cause "Customs" lost the 1st one apparently) has left the country 3 times now! How is that even possible? Absolutely freakin BRUTAL! Wish I had read the reviews before purchasing from them. Takes them weeks to reply to an email and the answers are pretty canned "it's coming". How are they surviving as a business? They should be shut down!

My boyfriend ordered me a baby yoda from them in December and it said 10 days to get delivered. 15 days later I decided to email the tracking number saying it’s been sitting in the same spot since he ordered it. They emailed me back a week later telling me they gave him the wrong tracking number (k, never heard of such a thing) and gave me a new one. Which was a week ago. And again, it’s sitting in the same spot as the other tracking number. And now the website it down. Total scam.

Bad. Fake site. Never got items from 2 months ago.

Placed order on December 18, 2019 for 2 dice 1 D20 with a duck in the middle $19.99 and 1 D6 with a rose in the middle $17.95 and $4.95 flat rate shipping. All total $42.89
money taken with out of my account on December 20, 2019. Never got tracking info and today I went to check for info and found the site down went searching for info as to why and was lead here. Paid with PayPal and filed a claim with them today. So hopefully I get the money back.

Well, I guess I'm lucky I got anything at all, considering these stories, but the Hogwarts rings described as sterling silver are definitely just silver-colored junk. I had to report them to paypal in order to get anything at all, after ordering on November 15th. The order never got here, so I reported to paypal. They sent a new shipment, which came today, January 29. I figured it was a toss up ordering from the site, but yeah - my advice is don't order from them!

I ordered a Baby Yoda plusch on the 17th of Dec, haven't recieved since, no responses on my e-mails, total scam. I don't know what to do. Also the page is down too.

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