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The Keilas

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The Keilas Reports & Reviews (131)

I never received my order, they charged my credit card and no response back after 3 emails. This is a scam!

I ordered an item in the middle of December and have yet to receive it. The tracking info doesn’t work. I have emailed multiple times and have yet to get a response. DO NOT ORDER FROM THIS COMPANY!

I submitted an order on November 25, 2019 for the Hogwarts Castle Ring. I was sent an order confirmation and tracking information that same day. The tracking information has never been updated. The package is said to be coming from China. I have sent multiple emails and posted a review on the website (that promptly disappeared), and I have had no response. Do NOT purchase from this website.

Placed an order 11/21/19. Still have not received it and no response to email! Not happy.

I ordered a necklace on 11/30. Still have yet to receive it...I wrote several emails...finally sent an email to the receiver listed on my PayPal confirmation email and got a reply a week later asking for me to wait a lil bit it was on its way...still no merchandise. I'm filing for a refund thru PayPal cause this company doesn't give 2 [censored]s about anyone...scammers

I purchased a teeth zippo lighter cover but received a cheap troll doll the company is a scam. Stay away

I ordered a baby sloth, I received the information that they took $29.96 with an order number on Dec. 2nd.On December 4th I received information that my order was shipped with an unusual tracking number. It showed going from Canada to the states, but the site does not allow you to track it. It is January 4th and still have not received the baby sloth.i have attempted to contact them through a customer service email and have not received a response.I think it was a scam! How do I get my money back?

If you payed by paypal you can. Was this a facebook ad?

I ordered a Deadpool Knife block from The Keilas in November. Basically a full scale model of Dedapool's head with slots to hold kitchen knives, a cool item for a friend who is a comics fan. What I received was a tiny Marvel Pop! figurine of Iron Man. Informed them several times of the mixup, they just keep telling me that my order has been delivered. Stay away from this disreputable company.

Total money lost $76
Type of a scam Online Purchase

Purchased items from website and did not receive these items. Has been a month. Received a fake tracking number from China. Emailed merchant several times with no response.

Victim Location 95003
Total money lost $26.90
Type of a scam Online Purchase

I tried to purchase a dragonfly bauble ball ornament from the keilas. No tracking number, no reply when I emailed them, over a month and no item came to me. I also saw that another lady said she makes them, so they stole the idea and photo from her, never intending to send me anything! I am trying to dispute payment without my credit card, since I never received anything. But they have my card info now!!! I’ll watch it closely, see if they try to use it.

Total money lost $70
Type of a scam Online Purchase

I placed an order online from this merchant on Dec 10 and was given a fake tracking number that was from China (not from the States where the company is located). I emailed the company several asking about the status of my order as the tracking number didn't work. I was told to be wait. Haven't heard back now it is Jan 1. This company's website does not have a phone number to contact them and have not responded to my last few inquiries but they have taken the money already for my order. I have checked on **** and have seen that others have had have the same issues with this site and that this site and that they are saying it is a scam. I have contacted my ****card company to despite the transaction and get a refund. I would have asked for a.refjns from the company website but I dont trust dealing with this company any more.

Ordered a baby yoda. Never received. Fake tracking number. Emailed them multiple times using different email addresses. No reply. Trying to resolve with paypal. Looks like they have multiple websites with the same content.

Me too! Dec. 19th and all I got was a tracking info on 12/21/19 and up to now 1/7/2020 and it still hasn't shipped yet. I wished I have gone here to check before ordering.

I ordered two and now I am getting my money back. I saw this through Facebook and that's how I ordered it.

I have also ordered a baby Yoda on 19th December to the UK and cannot track my order from the number they have given me in the confirmation email. Would you say it’s worth me requesting a refund or waiting a bit longer?

I ordered a Baby Yoda plushie on December 18th, still haven't received it and tracking just says "Parcel Information Received". I am about to go through PayPal myself for a refund...

I am the true artist behind the popular dragonfly ball that everyone has been reporting. Keilas stole imagery from my web site and is claiming to sell these. I have had numerous customers coming to me saying they bought from them and received nothing. I have reported them numerous times through Facebook and they are still claiming to sell them. Please do not buy from them. My true product is listed here and has been for over 2 years: https://www.etsy.com/listing/574854232/dragonfly-iridescent-globe-hand-painted?r...

Bought a teeth lighter case from the Keilas. They sent me a cheap troll doll , not what I ordered. I had to file a complaint with PayPal
The Keilas would only refund if returned the item. It was twice as much to return item with tracking.
Paypal eventually refunded me.

Do not buy from The Keilas, they are a scam

Purchased an item which was a teeth lighter case. The Keilas sent me a cheap troll doll. They would only refund if sent back to Singapore. The cost to ship back with tracking was twice as much as I paid for it. Paypal was good enough to refund me.

Don’t buy from The Keilas/Ureishi Pete ...they are scammers

I ordered 2 dragon fly ornaments from The Keilas online I cannot get a hold of them by email they don't answer me. I lost $43.00 from this company . My question is how do I get my money back . The number they gave me is TKS20 , I tried using it as a tracking number it doesn't work.

Total money lost $36
Type of a scam Online Purchase

My mom came across their ad for a dragonfly ornament on *** and sent it to me. I purchased the item from The Keilas (had reviews, address in the States, seemed legitimate) on November 8 with an estimated shipping of up to 26 days. After two weeks had passed and the tracking number provided still wasn't working, I contacted them for an update. I was told to wait a few more days for the arrival. About a week passed and I asked for another update. They told me there was a problem with my package at customs (first realization this wasn't being shipped from the States) and to wait a for a few more weeks. I tried contacting them again and never heard back. Their website is no longer up. I can guess that I won't be receiving the item I was charged for.

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