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Product Not Received/No Refund

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Product Not Received/No Refund Reports & Reviews (118)

- Fort Lauderdale, FL, USA • Apr 13, 2025
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Ordered Giani lashes. beginning of MARCH. Olivia, at Giani, states they were delivered and the delivery is " out of our hands" and to call the shipping company.

What kind of customer service is that?

BOTTOM LINE--Order was not delivvered. I asked for a refund . They continue to send me a bot response to check with shippers. it is a bot on the other end not providing refunds and my order was never received

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- Aberdeen, SD, USA • Apr 10, 2025
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I purchased their product over a month ago and still haven't received it. They refuse to give me a phone number to contact, a tracking number, or a refund. They repeatedly send the same email saying, "the package will arrive in 3-5 days." I should have known because the item is meant for children but the disclsimer on the site states not for kids under 13. Also, no address or phone number listed on their site.

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- Buffalo, NY, USA • Apr 09, 2025
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Purchased two backpacks from the website and the products were never sent. Upon requesting refunds and or cancelling my order, the company promised to send the products, but still never sent them and refused to cancel my order or refund me.

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- Seattle, WA, USA • Apr 08, 2025
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order placed through the website and tracking information sent quicly. 6 weeks passed with no updated. contacted support via email, no phone number available. stated they were looking into it. updates every few weeks and finally an answer from "owner" stating there were multiple shippin errors and would be resovled in the next week. 4 weeks later nothing.

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- Rochester, NY, USA • Apr 08, 2025
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They gave me fake invoice and no confirmation for my order

The phone number associated wit the website doesn’t work jus ring and ring and also the address is bogus

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- Brooklyn, NY, USA • Apr 08, 2025
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On 12-4-24 ordered a watch from TRUMP Watches.com. Filled out information on line, paid by credit card. Ordered as a birthday gift for a family member . March birthday has come and gone and NO WATCH. Asked serveral times via email for a refund , no refund issued . In an email, Trump watch staff stated, we will not refund, not our policy. But online policy stated , "refund at our discreation on a case by case basis".

Paid for a watch thet never arrived .

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- Albany, NY, USA • Apr 08, 2025
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Was ordering Software for a University. Vendor never supplied it and never send activations. Just stole the money. Emails did not work, chat did not work phone# would ring and receive no answer

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- Pleasant Valley, NY, USA • Apr 07, 2025
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Someone I know told me about this website, and said they had good quality shoes. I ordered when they were having an “anniversary sale”. I never received a confirmation number or anything, so I reached out, and they said it was because a delay in Denmark where the shoes were being made. Weeks have gone by and I have not received any record this order exists minus my card being charged. I have emailed the company several times, and get the run around every time

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- Scottsdale, AZ, USA • Apr 04, 2025
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I placed an oder for a large bag of trail mix from Supply Center USA on 2/28/25 and have not recieved my order yet. Today is 4/4/25. I tried to use the tracking number they gave me but have been unsuccessful with that. I sent them an email about my order and received no response. Please be aware of this company. They are scammers. I read reviews from others not receiving their orders either. I

recently googled their location and it is some random building on google maps. Also, I went back onto their website and realized (a little too late) they have no direct contact phone number. I recommend DO NOT oder anything from this scammer company! Trying to get a refund thru their website was a ridiculous process it kept linking me into a constant repetitive loop that got me no where/ with no refund!

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- Windsor, CO, USA • Apr 04, 2025
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Facebook post for Hey Dude sale. Link page looked exactly like Heydude website. Made order in December. Confirmation email came from femmemood.com and credit card statement was from AWX.VSDCFINDGALSHIRTMALL. NEver did get the order. I sent an email to customer service, they sent me a fake tracking number, I let them know, they made excuses and said the package was lost. They refused a refund and made hardship excuses. I researched the website and credit card transaction and found out it was a fraudulent company. I sent another email, they tried to negotiate a refund and tried to get me to accept lesser amounts of a refund. After 5 refusals to negotiate and demanding a full refund they sent and email on 2/17/2024 saying the refund would take 15-25 working days. I sent another email 50 days later inquiring about not receiving a refund. They are no longer responding. Still no refund

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- Canton, CT, USA • Apr 04, 2025
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Purchased an item for 937.50 . Website says it will ship in 3 days. This was two weeks ago . They refuse to refund me provide tracking and respond to emails now . Two weeks ago they said it shipped and now today they say it hasn’t shipped and they will not ship it

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- Beverly Hills, CA, USA • Apr 02, 2025
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Product purchased with usual online procedure. Claimed immediate shipping with tracking number via obscure China based shipper (BESTFULFILL). According to tracking log, transit time and USA customs clearance 22 days later in Chicago. Again, all according to China tracking log, package ends up in USPS system in Atlanta. Finds its way to Los Angeles, then gets the classic “late but still on its way. In transit to next facility. 4 days later all tracking information stops. This is a full month time period from purported shipping from China to the USPS “disappearance”.

Multiple emails to Boxhero customer service asking for updates (and ultimately a refund) resulted in cookie cutter responses and eventually no response at all. MULTIPLE requests for the actual USPS tracking number fell on blind eyed. Likely all responses were preprogrammed/automated. Some had a name attached, some did not.

42 days later no product delivered, so I turned the matter over to my bank.

Small amount of money, but unethical business practices dictated reporting.

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- Fort Lauderdale, FL, USA • Mar 24, 2025
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Ordered a ring from this bogus company. The only customization was increasing the karat from 2 to 3. The company said it would take 15-20 days production before it would get sent out. It has now been well over a month. When I requested a refund and updates multiple times they have refused to refund me and continue to tell me due to the customization it is still in production. They have not advised why there is a delay. At this point I am not expecting to receive anything. This company is a major scam and I have reported them to my bank.

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- Fairdale, KY, USA • Mar 21, 2025
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My packageof 3 bottles of hair serum was ordeted 10 days AGO, with ZERO movements since. Ive wrote them on IG they read my messages but do not respond. They scammed me out of almost 50.00.

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- Port Saint Lucie, FL, USA • Mar 17, 2025
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JANUARY 14TH, 2025 I ATTEMPTED TO PURCHASE 1 BOTTLE OF YOUR GUMMIES FOR MY HUSBAND AT THE COST OF $39.99. WITHIN A MATTER OF 5 MINUTES I WAS CHARGED $239.88.

I IMMEDIATELY CALLED YOUR CUSTOMER SERVICE AND SAID THAT WAS A MISTAKE AND I JUST WANTED TO GET 1 BOTTLE. THEY TOLD ME I WOULD HAVE TO WAIT TIL THE PACKAGE CAME AND SEND IT BACK. I RECEIVED AN RMA #.

JANUARY 23rd, 2025 I SENT PACKAGE BACK UNOPENED.

FEBRUARY 5th, 2025 I SPOKE WITH A SUPERVISOR NAMED LAURA WHO STATED SHE WAS GOING TO HAVE THE BILLING DEPARTMENT SENT MY MONEY BACK. I CALL EVERY OTHER DAY ONLY TO BE TOLD THAT IT IS ON IT’S WAY.

MARCH 10th, 2025 IT IS NOW ALMOST 2 MONTHS SINCE I REQUESTED MY MONEY BACK. I AM A SENIOR AND LIVE ON MY SOCIAL SECURITY AND CANNOT AFFORD TO LOSE ALL T HIS MONEY. I WOULD APPRECIATE3 ANYTHING YOU MAY BE ABLE TO DO FOR ME.

UNFORTUNATELY, MY NEXT STEP IS TO REPORT YOUR COMPANY TO THE DISTRICT ATTORNEY.

PLEASE HAVE THE COMPANY RETURN MY MONEY. BELOW PLEASE FIND MY INFORMATION.

THANKING YOU IN ADVANCE FOR YOUR IMMEDIATE ATTENTION TO THIS REQUEST.

PATRICIA BARBERA

398 NW SHERRY LANE

PORT ST, LUCIE, FL 34986

631-905-5559

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- Tupelo, MS, USA • Mar 15, 2025
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I ordered some hair products during the holidays. They learned that the item was lost via the delivery courier. Over the last month, I have reached out to them 4 times requesting my money back. The reason at this part that I think it’s a scam is because instead of giving me a refund, they keep offering a replacement of which they have not sent or provided a new tracking number. It’s getting ridiculous. At this point it’s not entirely about the money, they keep offering things they aren’t following through with.

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- Cheyenne, WY, USA • Mar 14, 2025
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Placed an order back in november for christmas gifts. Never received my order and contacted them to let them know. In january they said they would resend my order, and now it is march 14th and still mo order.

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- Newbury Park, CA, USA • Mar 12, 2025
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My wife purchase a pillow for 100.00 it was ordered 2 months ago. It says in transit but nothing has changed since. My wife has sent numerous emails and she received generic emails, now I am emailing them and received same exact emails. Nothing is being done and now that I’ve read more about them, everyone has had this experience whether bought through them directly or Amazon.

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- Millburn, NJ, USA • Mar 11, 2025
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Ordered keychain and plush doll never recieved begged me not to cancel promised order would be delivered it never was and they stopped answering my texts

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- Axtell, TX, USA • Mar 10, 2025
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Order never received

Promised shipments sent to wrong address

No refund

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