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Product Not Received/No Refund

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Product Not Received/No Refund Reports & Reviews (152)

- West Jordan, UT, USA • Oct 20, 2025
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Ordered a complete costume from the seller website and did not recieve the product ordered, even though they claimed it was shipped.

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- Reno, NV, USA • Oct 20, 2025
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Paid for a Halloween costume never received anything never received any tracking information and the phone number for the company is out of service.

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- Panama City, FL, USA • Oct 20, 2025
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The website claims to sell Halloween mask, I placed a order on 9th of October and placed a email to support to cancel my order where I got a email saying I would receive a refund which hasn’t happened. No further communication from the seller

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- Olathe, KS, USA • Oct 20, 2025
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Attempted to purchase baby gates for my toddler. I noticed the price did not include tax when purchasing and searched the name after to find it is a scam site, when entering the emailed tracking details it returns nothing on the site, and my card has already been charged 99.98$

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- Fox Lake, IL, USA • Oct 17, 2025
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They sent confirmation Kedera#1143 and fake Tracking number ZA02557162701, later on email they sent this info disappear and appear their advertising. I reply to the email they sent, they did not response over 2 weeks.

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- Minneapolis, MN, USA • Oct 17, 2025
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They are purporting to be an American business selling Halloween masks. They are not a real business. Their registered address is to a “registered agent” in Wyoming. They say they make masks and ship them. They are not American owned. They are not shipping from USA, they are not doing anything in the USA. They are an absolute scam.

22 days- no mask - 22 days no response. All fraud. Do not buy

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- Sacramento, CA, USA • Oct 14, 2025
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I bought a Freddy Krueger mask for Halloween. I bought it online and used the shopify app too track my order. I placed the order on October 9th. I received and email saying that my order was shipped two days later but when I looked on the Shopify app my order status still said preparing shipment. I reached out to the TerrorLab and asked them how long it would take to receive my order. They told me 14 days from the date I placed the order. However,my order status still says preparing shipment and it is October the 14th. I tried sending them another email on the 12th and they didn't respond. I tried calling the phone number they had listed under their contact and to my surprise the number was out of service. Thats when I decided to do my research and seen that they had been scamming people.

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- Windsor, CO, USA • Sep 26, 2025
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Promised furniture as at home going out of business and my tracking number was invalid, the customer service number was disconnected, the email used never responded back regarding my request for an updated status and the chat with customer service button doesn’t work as well. Never received my merchandise.

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- Cologne, MN, USA • Jul 31, 2025
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I responded to an ad on my phone. I ordered a product from LadyDry on June 1, 2025. When I had not gotten it by July 1, I responded to [email protected]. They told me they were checking on it. Nothing happened. I had three more requests for my product or a refund, including their telling me it had shipped. It hadn't. I have heard nothing more....no refund.

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- North Adams, MA, USA • Jul 30, 2025
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Reddit claims that this is a dropped shipping scam. I never received a shipping confirmation and tracking info appeared vague and fake. Claimed to ship in 4 days from within the US. Obviously shipping from China. I requested to cancel the order and did not receive a response. Requested a refund through my credit card company.

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- Mebane, NC, USA • Jul 11, 2025
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They supposedly attempted to deliver the product but couldn't because of an 'incomplete address'. It's the same address I've had everything sent to for four years. Customer service has not responded

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- Moseley, VA, USA • Jul 07, 2025
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I never received the product I ordered. I have tried to call them and left messages on a recording. I have emailed them many times with no response

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- Katy, TX, USA • Jun 27, 2025
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This company portrays as a website selling footwear for babies + toddlers. I reached out to support asking for a refund multiple times. In the responses they would ignore my request and share false delivery information, say that they are experiencing delays and offer a free pair of baby shoes.

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- Mansfield, OH, USA • Jun 17, 2025
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The product called Iverpure Celltox was advertised on Facebook, claiming to contain ivermectin and fenbendazole, which rids the body of parasites. I ordered two bottles at a cost of $183.15. My order was never delivered.

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- Wilmington, DE, USA • May 13, 2025
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On December 18, 2024, I purchased Premium Contour Relief Pillow™ via coBIO's website (after clicking on Instagram ad). Shortly after I received a message that my "pillow was on the way." It never arrived. I contacted them again on March 6, and said the pillow never arrived. They apologized said they were having shipping problems, and said they would expedite a new shipment at no charge -- and extended a partial refund. A little more than a month later, April 16, and said (again) and requested a full refund. They responded: "We’re prioritizing your request and will process a full refund if we’re unable to resolve the issue promptly." Another month later, nothing. No refund, no email, no communications at all. Upon some research online, it looks like there are many "customers" who also had this experience. (I put customers in quotes because actual customers would have received a product).

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- Osseo, MN, USA • May 12, 2025
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Order placed 3/23/25. A confirmation received with a order confirmation number. When order confirmed, a delivery date of 14-28 business days was provided. I have not received my order. I have not had any further communication regarding my order. I have attempted to email them, multiple times, to ask when I would get my order. I have not been able to do so. The "contact" page just sends you around and around. I attempted a phone call of 416-538-5457 and "contact privacy.com" was the recorded answer.

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- Goleta, CA, USA • May 07, 2025
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I ordered 2 pillows and 2 pillowcases on 12/16/24. It’s now 5/5/25 and I still haven’t received them. First they claimed there was a mix up in shipping. Then multiple times they’ve claimed it will ship soon. Then they sent me an email for a discount as if I’d spend more money with them. There’s no phone number. I found their site from an ad on an Apple app.

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- Oakdale, PA, USA • May 06, 2025
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Eleva Paris is a fake hand cream website. I purchased this hand cream February 28th. They never sent the hand cream. Tried to reach them by multiple emails but comes up mailer daemon. The telephone number is a recording and I left a message but they told PayPal they never received my message but knew I was trying to contact them. During my research, their company is called high scale media limited based out of Hong Kong. I am currently disputing the case with PayPal to receive my money back.this company is a scam to scam Americans.

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- Fraser, MI, USA • May 01, 2025
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They advertise as a woman's company, with gun belly band holster, i made my purchase and never received an order confirmation, i tried calling sounds like a personal cell phone, left a message, tried emailing got no response, tried to contact them via their contact us form on their website but says an error occured try again later.

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- Muskegon, MI, USA • Apr 29, 2025
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Ordered a bag from this company off the shop app, and never recieved it after making numerous inquires to the company have since attempted to stop payment based on fraudulent activities

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