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Product Not Received/No Refund

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Product Not Received/No Refund Reports & Reviews (121)

- Morgan Hill, CA, USA • Sep 30, 2024
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On December 19, 2023, my fiancé placed an online order through Night Motor Sports (now operating as VCM Motorsports) for "Seibon Carbon Fiber Wide Fenders." At the time of purchase, we were informed that the product would arrive within 3-4 weeks, as the company typically orders parts in bulk. However, despite patiently waiting, we received no tracking information or communication regarding any delays. Over the following months, I made numerous attempts to contact the company for updates. Each time I called, I was met with a different excuse for the delay, despite repeated assurances from both staff and management that the package would soon be shipped. On June 17, 2023, I finally received a tracking number, but was later informed that the shipment had been canceled without explanation. Since then, dealing with the company that acquired Night Motor Sports has been extremely challenging. The customer service team is often unresponsive, with calls frequently being disconnected or representatives unable to provide any meaningful assistance. I was repeatedly told that only the manager, Irene Aldalma, could resolve the issue, as she is solely responsible for authorizing freight releases. Despite being promised on multiple occasions that the package would be shipped—often with assurances that it would be overnighted due to the delays—I have yet to receive the item. At this point, I no longer wish to receive the item and have requested a refund, which Irene has refused, citing that the package is already in the warehouse. However, despite her claims, the package has not been shipped, and my offers to pick it up directly have gone unanswered. I have expressed my intention to file complaints with the FTC, BBB, and, if necessary, pursue legal action in small claims court. Irene’s refusal to assist in resolving this matter continues. As of today, it has been over nine months, and I still have not received the product I paid for. Unfortunately, both PayPal and my bank, Commonwealth, are unable to issue a refund due to their refund timeframes having passed. Had I been aware of these ongoing issues, I would have requested a refund immediately. This entire situation is due to the vendor's failure to ship the package, despite their repeated claims that it was ready to be sent. I have documented evidence of purchase, including emails and tracking information, confirming that the last shipment was supposedly scheduled for September 19, 2024. However, after checking the tracking information that same day, I learned that an attempted pick-up had failed. Upon contacting Maersk, the shipping company, I was informed by a representative named Brandon that the package had never been at their facility—despite the fact that VCM Motorsports claimed it was ready for shipment for weeks.

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