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Product Not Received/No Refund

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Product Not Received/No Refund Reports & Reviews (157)

- Birmingham, MI, USA
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12/21...I have been trying to get these shoes since 11/4. Constant emails, texts, phone calls and visits. No shoes and no one knows anything or any replies from anyone other than Emily @ Hike Footwear with unfulfilled suggestions....

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- Fort Gratiot, MI, USA
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ordered a product delivery stated 5 -10 days never received

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- Magna, UT, USA
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Advertisement for Prepared Hero came up on phone and I decided to buy them for Christmas. It is a blanket that they stated could extinguished fires .I never received a confirmation on order but they did charge my credit card. I never received them. I have tried to call with no response and emailed them multiple times with first they said that I had received them and when I said I had not received them they said they would send them again but I received nothing.

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- Loveland, CO, USA
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Casebus is a company that promises a return/refund and does not reply to customers who reach out. There are tons of documented incidents of Casebus scamming customers on various websites like Trustpilot, Quora, Reddit, etc. Casebus offers no way to cancel an order once it is placed, even if weeks have passed and they still have not processed the order (which is illegal), they also make it look like they are an American company when they are not. They do not answer their phone or emails, ensuring no customers ever receive refunds for their defective products. They probably owe scammed customers millions of dollars from all the false products they've sold and refunds they have denied. The cases are falsely advertised, and I assume many people purchase thinking they will get to return it if the quality is not up to standard, only to find they have poured money down the drain with this company.

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- Davenport, FL, USA
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Ordered a pair of shoes and was given a UPS tracking number.

Received notice that was shipped and sent.

Never received shoes.

Contacted UPS and was told that the tracking number package was sent to the correct name and address which was not ours.

Tried contacting the company and never received a response.

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- Mount Sterling, KY, USA
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I ordered during a Black friday sale to be charged by them and emailed once but I have sent emails and never a response returned the phone number says google subscribers message they dont text or call or email back I orded in November and I have researched them since then and i really am having no luck at all

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- Orange, CA, USA
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I ordered eyelashes from this company and it has been 33 days and i still havent received my product. I asked for a refund and they refused. Shipment comes from china. I also read from others that its not the quality listed or shown.

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- Ellensburg, WA, USA
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I ordered 13 fire blankets from Prepared Hero on 12/11/24 through Pay Pal. On 12/13/24 it was posted on my bankcard through Pay Pal.

On 12/22,23,and 24 I called them and each time was told to email them, which I did. ON 12/27/24 I called and the call was answered by a machine, but forwarded the call to next available. After a 5 minute wait, the machine told me that there was too much customer volume and I would need to email them- again. Next step will be contacting Pay Pal.

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- Gillette, WY, USA
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Ordered a product. Shipped suposidely next day. Has been in waiting since December 11th. Now website and emails dont exist

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- Greensboro, NC, USA
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This company advertises on social media and I wish I had done more research before placing an order. I ordered 4 hoodies on Dec. 17, 2024. I paid for "first in line" service to have my designs in 24 hours. I did receive the initial designs within that time frame, but there were revisions that needed to be made. The first revisions were made immediately, then on the very last revision, they stopped responding. It is now 6 days later and the last design is still not revised. I also paid for rush shipping, in hopes of receiving the hoodies by or at least right after Christmas. The company has become completely unresponsive. I have emailed them and I have used their design-revision interface to request a cancellation and refund, because they falsely advertised a timeline that they clearly can not or will not stick to. The worst part is that they have taken my money and they refuse to acknowledge my emails and my requests for revisions, then for cancellation and refund. They do not provide any way for customers to reach them other than email, and they will not reply to my emails.

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- Castle Rock, CO, USA
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Cosair is not a legitimate company. They use other companies' products and sell them at a high markup. For example, their Cosair gaming headset ($140) is branded under the name of BINNUNE which sells the same headset on Amazon for 30$. They don't ship your product if you do buy these fake products and communication with them is little to none.

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- Centerton, AR, USA
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I saw a Facebook ad for pajamas. I purchased a pair for my daughters and myself. I received an email two weeks that have been shipped but it continues to say no shipping info. I have attempted to reach out via email, phone and their contact form on their website. I have not heard back.

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- Saint Clair, MO, USA
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Placed an order November 19, 2024. Received an e-mail confirmation. After that: nothing.

When viewing the order it shows it's been on the way since November 19. It is now December 18 and still nothing. They can't be reached by phone, which should have been a red flag.

I sent an e-mail and received a reply within minutes with the same answer as other negative reviews show (I had clicked on the wrong free delivery option which was for the Tampa area only). So I created a new order to find out where I had checked the Tampa area free delivery option. It turns out the free delivery is very misleading. The free delivery shows when you check out, but there is a down arrow behind that option which shows if you don't live in that area you will pay a ridiculous amount for shipping. Pretending you're in Florida but your office being in Wyoming is also pretty suspicious. I guess I will have to wait and see if I actually will receive a refund.

I replied to their e-mail stating how misleading the shipping options were and received this message: "For the past couple of months the promotions team has had issues with some of the promotions conflicting with each other. We hope to have this fixed soon. Thank you for your feedback. I will pass it on to the team."

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- Orlando, FL, USA
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I placed an order for skin-colored tights on wearesnugs.com website, with the expected delivery date of 12/18/2024. However, when that date passed, I had not received my order. On 12/19/2024, I contacted customer service to inquire about the delay. In response, I was given a fake tracking link with no real tracking number or estimated delivery date. The response I received was vague and did not address my concern in any meaningful way.

After following up with screenshots as evidence, I have received no further communication from this company. This lack of professionalism and transparency has left me with no choice but to initiate a chargeback through my bank and report this issue to the Better Business Bureau

I am extremely disappointed in the service, and I strongly advise others to be cautious when considering making a purchase from this company. The blatant miscommunication and unfulfilled promises are unacceptable, and I expect a full refund for the undelivered product.

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- Park Ridge, IL, USA
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Targeted on facebook ads for customers with sensitive skin. This company claims items are on a pre sale and will be sent in a week or so. They do not reply to your enquiries about your purchase. The payment shows up as "SP PURE WOVEN SCOTSDALE US" but their website shows an address in Wyoming.

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- Colorado Springs, CO, USA
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Bought an item on their website on Dec 6th, and it has not arrived nor has does the tracking/order number they provide appear to be legitimate. They have not responded to emails or text messages and do not provide any other methods of contact.

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- Saint Petersburg, FL, USA
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I placed an order for a pair of boots and paid with my debit card when they sent out the tracking number telling me that they were sent I never received the product. I contacted FedEx and they said there was never a package with my name or address that they had sent me a fake tracking number. I tried to email them because there is no phone number listed on the website and it keeps getting returned Because the email is no longer good so I have no way to get a hold of them to try to get my money back

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- Palo Alto, CA, USA
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purchased a pair of shoes online through buypurity.com only to be scammed and provided a fake receipt. They used PayPal as the means to steal my money. This website and company needs to be shut down ASAP. Unbelievable that websites like this are allowed to exist.

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- Aliso Viejo, CA, USA
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Found an add on Instagramm for Klone Scents. They are selling copies of well known perfumes and advertise heavily on social media. Placed an order end of September and to this day never received any products. Emailed them multiple times, but no response. According to their website their address is in Cheyenne, WY. Couldnt find any other information on them.

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- Banning, CA, USA
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Proposed to ship out water color art after I provided shipping information and payment and it was never shipped.

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