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Product Not Received/No Refund

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Product Not Received/No Refund Reports & Reviews (118)

- Wilmington, DE, USA • May 13, 2025
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On December 18, 2024, I purchased Premium Contour Relief Pillow™ via coBIO's website (after clicking on Instagram ad). Shortly after I received a message that my "pillow was on the way." It never arrived. I contacted them again on March 6, and said the pillow never arrived. They apologized said they were having shipping problems, and said they would expedite a new shipment at no charge -- and extended a partial refund. A little more than a month later, April 16, and said (again) and requested a full refund. They responded: "We’re prioritizing your request and will process a full refund if we’re unable to resolve the issue promptly." Another month later, nothing. No refund, no email, no communications at all. Upon some research online, it looks like there are many "customers" who also had this experience. (I put customers in quotes because actual customers would have received a product).

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- Osseo, MN, USA • May 12, 2025
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Order placed 3/23/25. A confirmation received with a order confirmation number. When order confirmed, a delivery date of 14-28 business days was provided. I have not received my order. I have not had any further communication regarding my order. I have attempted to email them, multiple times, to ask when I would get my order. I have not been able to do so. The "contact" page just sends you around and around. I attempted a phone call of 416-538-5457 and "contact privacy.com" was the recorded answer.

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- Goleta, CA, USA • May 07, 2025
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I ordered 2 pillows and 2 pillowcases on 12/16/24. It’s now 5/5/25 and I still haven’t received them. First they claimed there was a mix up in shipping. Then multiple times they’ve claimed it will ship soon. Then they sent me an email for a discount as if I’d spend more money with them. There’s no phone number. I found their site from an ad on an Apple app.

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- Oakdale, PA, USA • May 06, 2025
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Eleva Paris is a fake hand cream website. I purchased this hand cream February 28th. They never sent the hand cream. Tried to reach them by multiple emails but comes up mailer daemon. The telephone number is a recording and I left a message but they told PayPal they never received my message but knew I was trying to contact them. During my research, their company is called high scale media limited based out of Hong Kong. I am currently disputing the case with PayPal to receive my money back.this company is a scam to scam Americans.

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- Fraser, MI, USA • May 01, 2025
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They advertise as a woman's company, with gun belly band holster, i made my purchase and never received an order confirmation, i tried calling sounds like a personal cell phone, left a message, tried emailing got no response, tried to contact them via their contact us form on their website but says an error occured try again later.

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- Muskegon, MI, USA • Apr 29, 2025
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Ordered a bag from this company off the shop app, and never recieved it after making numerous inquires to the company have since attempted to stop payment based on fraudulent activities

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- Windsor, CO, USA • Apr 29, 2025
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Tried to buy shoes from the website. But received no communication. Cannot dispute charge because they will not answer phone calls or email.

They will answer the credit card company.

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- Las Vegas, NV, USA • Apr 28, 2025
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Purchased a st. Benedict necklace they sent no email confirmation I waited a day still nothing. I called phone number left multiple messages no response I emailed 4 times no response at this point I put block on credit card. Over week no response unless I get new credit card I am left in limbo until they decide to answer. Worst service ever they have two other complaints from better Business Bureau so this is 3rd. Don’t buy from this company. You have been warned.

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- Fort Collins, CO, USA • Apr 27, 2025
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Ordered 3 pair of shoes online. Received tracking info from non USPS site. Was shown as delivered. Asked postman and showed tracking then they said it wasnt a USPS tracking number.

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- Walker Valley, NY, USA • Apr 25, 2025
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I ordered from Maya Outfit and waited over theee weeks with no shipping or communication. Only after I demanded a refund did they claim my order had shipped—conveniently with no tracking info. They hide behind a shady “no refunds” policy. I had to file a chargeback with my credit card. Avoid this scammy site.

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- Winchester, CA, USA • Apr 25, 2025
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I purchased two pillows and 2 pillow cases from COBIO for $179.98 on 12-15-2024. I was provided with order number CM242910. I was tracking my order through the Shop app, but noticed it was never marked as shipped. On 01-03-2025, I emailed the company asking for an update since my order had not been shipped. I was told they had a lot of orders and they were behind so they would ship soon and

provided a tracking number. On 01-22-2025, I emailed them again asking for a phone number to speak with a supervisor since my order was still showing as not shipped. I was told they did not have phone support and that my order was “lost in transit” so they will reship a new order. On 01-23-2025, I emailed them asking for a refund since it had now been over 30 days since I placed my order and I haven’t received my items. I was told that they would look into it and that it would take 24 to 72 hours to provide a resolution. On 02-11-2025, I emailed them again for an update and again stated I wanted a refund. I was told it would take about 5 to 10 business days to process a refund. On 03-03-2025, I again emailed them for an update and stated I was still waiting for a refund and that I was going to contact

the ScamPulse.com since they have not been able to resolve my issue. On 03-08-2025, Noah, who identified himself as the business owner, responded and stated he was just made aware of this issue and he would resend my order and give me a 20% credit. On 04-15-2025, I emailed them once again stating I still haven’t received my items or my refund and that I just wanted my refund. Noah responded and stated it would take

“a few days” process a refund. It has now been over a week since that last email and over 90 days since my initial refund request and I haven’t received my refund. I looked up reviews for this business and it turns out they have done this numerous times. A lot of people complaining that they never received their orders or refunds. This needs to be stopped.

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• Apr 22, 2025
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Store advertising clothing/sweatpant jeans. One pair purchased with shipping insurance in January 2025 and still not received. Have complained many times through email. Phone number says not in service. Finally sent one item and not at all what was ordered. Then sent a second item even worse than the first. Now continually telling me that my order has been filled and nothing they will do. I have asked for proper product or refund on may occasions with nothing.

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- Martinsburg, WV, USA • Apr 22, 2025
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Softwarehubs.com is a scam. On Apr 5, 2025 they accepted payment for a digital download and only provided a link to the website for the product. They provided no activation code. They never replied to my emails on Apr 5 or after for assistance with the order. The phone number posted on their website does not work. Requesting assistance through their website support link produced no reply. During a chat on Apr 18, 2025 I believe I actually spoke with a live agent and was told that my request would be checked and I would receive a reply. However, I did not receive a reply after waiting 2 business days. Stay away from this sight. They are phishing for information and have no intention of offering a real service or product. **Please beware of any positive reviews as they are likely provided by individuals employed by the company**

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- Billings, MT, USA • Apr 21, 2025
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I saw this product on Facebook originally with lots of reviews and videos. The website look legitimate. It was I think even through shop which I ordered through a lot. So I ordered on March 2nd and I still haven't received the product. When I check the tracking number it's all in Chinese and I don't recognize the website. I emailed the company and they said it was in transit so they couldn't refund my money or cancel my order. But it's been almost 2 months now. I emailed them again because now it's saying it was delivered on April 14th but I did not receive it. It's saying it was delivered through USPS.

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- Greeley, CO, USA • Apr 21, 2025
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My Orders

Order

129103-688400

Status

SHIPPED

Total Price

$ 64.53

Date

2025-03-14

White Magnolia Tree in 30'' Glossy White Globe Planter

White Magnolia Tree in 30'' Glossy White Globe Planter

$ 42.98

x

1

=

42.98

48'' Casa Moderna glass plate planter with white water lilies

48'' Casa Moderna glass plate planter with white water lilies

$ 24.95

x

1

=

24.95

Pink Phalaenopsis Orchids Floral Arrangement in Medium Gold Planter

Pink Phalaenopsis Orchids Floral Arrangement in Medium Gold Planter

Free Gift

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- Elkridge, MD, USA • Apr 18, 2025
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Placed order for skin lotion and razors on 3/9/25. Order not received. “Undeliverable” error messages when trying to contact company via email.

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- Largo, FL, USA • Apr 15, 2025
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They sent an email that the delivery wass made. No delivery made. Made NUMEROUS calls, emails and nothing. The phone just hangs up.

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- Ashland, OH, USA • Apr 15, 2025
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It looked like a legit business online. I ordered a pillow before Christmas as a Christmas gift. The item didn't indicate it was to be shipped from oversees. I even purchased it with insurance and have yet to have a new one set or reimbursed. I have contacted their support via e-mail. There is no phone number on their website. Support continues to claim they are trying to resolve it, but the order was placed December 16th.

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- Farmington, MN, USA • Apr 15, 2025
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My Ellora order took almost a month to arrive and when it did it was not delivered and held at the post office for additional postage. I did not pay it.

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- Gilbert, MN, USA • Apr 14, 2025
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I tried to cancel the shed I ordered. There is no contact. I thought by using my debit card, it would be protected by my bank, but it is not.

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