Product Not Received/No Refund Reports & Reviews (145)
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SCAMPULSE
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Nov 21, 2024 - emailed asking out [email protected] for questions. Nothing back.
Nov 25, 2024 - emailed (@hotmail.com address) again, having heard nothing. Got a reply from [email protected] that presented as a Main from Soothe & Smooth - Jackie Martin, but signed by someone named Mary stating it was a volume issue and she'd be looking into it immediately.
Nov 26, 2024 - reply from company stating it's high orders and delays it'll be a 'bit of time', once order is shipped I'd get a tracking link. Signed from the Soothe & Smooth Team.
Dec 4, 2024 - still no updates, emailed the [email protected] email address. No Reply.
Dec 9, 2024 - emailed again (@gmail address), still no updates or shipping notices.
Dec 10, 2024 - basically told the same thing I was on November 26th just being about large volume of orders. No Reply.
Dec 16, 2024 - still no reply, I email (@gmail address). Hear nothing back.
Dec 24, 2024 - still nothing. Emailed (@gmail address) asking for my money back because this timeline is way too long. No reply.
Jan 2, 2025 - I email (@gmail address) again, no reply.
Jan 8, 2025 - I email (@gmail address) again, no reply.
Jan 9, 2025 - I email (@gmail address) again, no reply.
Jan 13, 2025 - I email [email protected]), get an auto reply saying it's no longer a valid email. I visit the website (https://soothesmooth.shop/) and the sight is now down. I cannot find them on Instagram either any more. I now know I've been had.
Jan 15, 2025 - I have another email (@gmail address) sent today with a different subject line, not planning to hear back.
Nature of the Complaint: Unauthorized Changes to Order, Overcharge, and Failure to Refund
On January 4th, 2025, I placed an order with Glov Beauty for two specific products:
One set of a 4-needle/bottle and 12-serum package for $149.
One six-month supply set for $198.
The total amount of my order was $347. Before submitting the order, I took a picture of the order for accuracy. However, Glov Beauty altered my order without my consent. Instead of the items I requested, they processed an order for three sets of the 4-needle/bottle and 12-serum package, charging me $447.
When I noticed the discrepancy two days later, I immediately contacted their customer service team and alerted them to the error. I received an email assuring me that the two unauthorized sets ($298) would be refunded. However, this refund was never processed. Upon following up, I was told that the order had already shipped and they would not issue a refund—despite this being their mistake, not mine.
To date, I have not received any products from this company, which makes their refusal to refund even more egregious.
Desired Resolution:
I am requesting a refund of $298, which represents the cost of the two unauthorized sets ($149 x 2). I only agreed to and ordered one set for $149. Since no products have been delivered, I also request clarification on the status of my order for the item I actually purchased.
Glov Beauty's unauthorized changes to my order, overcharge, and refusal to honor their promise of a refund constitute deceptive and unethical business practices. I hope the ScamPulse.com can assist in resolving this matter and holding this company accountable.
Said shipping was US shipping
Seemed legit sight
Never got products and no responses
Just one saying they were on vacation
Received notice that was shipped and sent.
Never received shoes.
Contacted UPS and was told that the tracking number package was sent to the correct name and address which was not ours.
Tried contacting the company and never received a response.
On 12/22,23,and 24 I called them and each time was told to email them, which I did. ON 12/27/24 I called and the call was answered by a machine, but forwarded the call to next available. After a 5 minute wait, the machine told me that there was too much customer volume and I would need to email them- again. Next step will be contacting Pay Pal.