Sign in  

Product Not Received/No Refund

Sharing is caring! Are you having problems with Product Not Received/No Refund? Use ScamPulse to file a complaint.

Product Not Received/No Refund Reports & Reviews (163)

- Hayden, ID, USA
Report

Placed the order on their website on Jan 20 2025. Received confirmation of the order. Have emailed the business questioning when I will receive my order. To date no further response. No money returned. No product received.

Useful
Reply
- Irvington, NJ, USA
Report

I subscribed and never received anything yet for the past 4 months they have been taking 29.99 out of my bank account. Phone number is a google number and you can only email for cancelation and ive done that 6 times.

Useful
Reply
- Humble, TX, USA
Report

Ordered a comfort pillow on Dec. 25th, 2024, as of Feb. 5, 2025, order has not been received. The delivery date on tracking keeps extending to the current days date. No telephone number to call.

Useful
Reply
- Sutton, MA, USA
Report

ordered product on 1.17.2025 supposed to be quick free shipping - after multiple emails they are giving me the run around - out of office - will track upon return feb 6th never received product and they already charged my card - I just reported this to my credit card company

Useful
Reply
- Clarkson, KY, USA
Report

I was shopping for my son a personalized pants and shirt with his name on it and it was a Kentucky wildcats basketball outfit for Christmas through an online store called woastuff and prepaid for shipping and the items to me made and shipped within 4-6 weeks at the longest and never received my items I’ve contacted the company several times through email and I only feel like a bot is responding and called the company number and it’s a wrong or invalid number the address is also fishy and the company has no actual person that I can talk to online or on the phone. I’m gonna file fraud through my bank to try and get my money back but would hate to happen to anyone else that’s slot of money to some who don’t have that kinda money to loose.

Useful
Reply
- Carroll, OH, USA
Report

Our business ordered parts from their website and was told we would receive tracking information when shipped and it would arrive in 2-3 business days. After 2 weeks we had not received the product or any tracking information. Nobody answers the phone when calling and it goes to a generic sounding voicemail message. The live chat on the website does not respond. When googling the address several complaints come up about being scammed by other businesses using the same address. When we filed a complaint with the ScamPulse.com we were informed the business does not have any physical presence in the state they are claiming to be in.

Useful
Reply
- Pittsburgh, PA, USA
Report

I ordered a steel cutting board and utensil set from The Steel Board totaling $143 on 11/29/24 intended as a Christmas gift. The web site stated that my order would ship in 5-7 business days. I never received my order. I reached out to them after Christmas to attempt to cancel my order. They informed me that they were delayed in shipping my items because of flooding in their warehouse but I assured me my items were going to ship out shortly. I told them I didn’t want the items anymore because they were supposed to be a Christmas gift. They offered me a 30% discount for my inconvenience but assured me my items were in transit. I asked them for tracking info which they did not provide. I insisted on a refund. Needless to say, my items never arrived. Then I received notification that I was being refunded $43 as I had requested (which I never had requested). I repeated that I wanted a full refund. They have since gone silent. I found what I thought was a different company to order a steel cutting board for $89 on 1/21/25. On 1/27 I received an email from them informing me that their warehouse was broken into and my shipment was delayed!!! I could not believe my eyes. In the footer of the email was the email address of the first company mailto:[email protected]!!!! What a scam! They must be scamming a lot of people with this same tactic!!! I have lost about $189 and have not received any items. They have strong presence on social media, both Facebook and instagram. They seem to be a reputable and professional company from their site and social media. They are not!!! Please teach them down to prevent others from getting scammed. They seem to be advertising under multiple company names in addition to the two I named.

Useful
Reply
- New Market, AL, USA
Report

Attempted to buy a dress. It has been over a month since ordering. Contacted multiple times. They could give me a 20% refund. First transaction was the day I placed the order. The second transaction was 2 weeks later.

Useful
Reply
- Brooklyn, NY, USA
Report

On the website there is no contact information but an email address. They never sent the books and they don't respond to emails

Useful
Reply
- Woodway, TX, USA
Report

Bought shoes through the website and never received a confirmation email. Never received the item.

Useful
Reply
- Florence, KY, USA
Report

Purchased from an offer on TikTok. Never received any confirmation of my purchase, but my credit card was charged.

Useful
Reply
- Lake Charles, LA, USA
Report

Link was rheough facebook. Ordered products that was supposed to ship

Within 48 orders of purchase, it never did. It just says preparing. I've emailed several time and called. The nember is a google number that doesn't work.

Useful
Reply
Report

These fire blankets were ordered 11/27/2024 and guaranteed Christmas delivery. After numerous emails and phone calls no product has been delivered, I have not even received shipping confirmation. I have requested they credit my card but so far nothing has been done.

Useful
Reply
- Avon Lake, OH, USA
Report

Ordered online. Bought face light mask , it was buy one second one for %63 off. Got tracking message from hi@RegenaLight. com via TrackrApp. Was put through circle jerk. It was in Cleveland twice( I live 18 minutes away) then went to Akron then Colorado, Illinois, back to Cleveland, Akron etc.. all in an act that its going through USPS. If you call the number it rings once and then answering machine. No one gets back to you. Email them they say order is on its way. No verbal communication.

Useful
Reply
- Barnsdall, OK, USA
Report

This romorymsusd company based out if Colorado i thought is was wayfair looks just like wayfair kept lookinv at mt wayfsir app. Nothing ever was purchased from there got to looking nothing there.

Useful
Reply
- Loves Park, IL, USA
Report

Bought Robotics puppy for 26.00 never received it and contact information for the company is bogus. Beware, everything about the website was legitimate but dishonest

Useful
Reply
- Chattanooga, TN, USA
Report

Collected money for the purchase of a product & it has yet to be shipped. Order placed on 11/29 — order status has not changed from “preparing” since placed. It has been far over a month although the websites promised turnaround time is 7-15 days for shipping. No responses given to emails requesting refund — there are 2 emails listed for support and I have contacted both with zero luck.

Useful
Reply
- Corona, CA, USA
Report

I ordered the robotic puppy for a christmas gift that included UPS Express 2 day shipping. Tracking doesn't change. Never received. No phone response.

Useful
+1
Reply
- Ypsilanti, MI, USA
Report

The company had been advertising for multiple weeks on Instagram for a product I'd been interested in. Finally got to a place where I wanted to purchase. So I made the purchase on 11/17/2024, using the ShopPay Method. I received a confirmation email from [email protected] confirming my purchase. According to the website (which is now no longer: https://soothesmooth.shop/) it said that "most orders will arrive with 3-7 business days", first red flag was that the confirmation email said to reach out to . Below is date stamped my interactions with these people:

Nov 21, 2024 - emailed asking out [email protected] for questions. Nothing back.

Nov 25, 2024 - emailed (@hotmail.com address) again, having heard nothing. Got a reply from [email protected] that presented as a Main from Soothe & Smooth - Jackie Martin, but signed by someone named Mary stating it was a volume issue and she'd be looking into it immediately.

Nov 26, 2024 - reply from company stating it's high orders and delays it'll be a 'bit of time', once order is shipped I'd get a tracking link. Signed from the Soothe & Smooth Team.

Dec 4, 2024 - still no updates, emailed the [email protected] email address. No Reply.

Dec 9, 2024 - emailed again (@gmail address), still no updates or shipping notices.

Dec 10, 2024 - basically told the same thing I was on November 26th just being about large volume of orders. No Reply.

Dec 16, 2024 - still no reply, I email (@gmail address). Hear nothing back.

Dec 24, 2024 - still nothing. Emailed (@gmail address) asking for my money back because this timeline is way too long. No reply.

Jan 2, 2025 - I email (@gmail address) again, no reply.

Jan 8, 2025 - I email (@gmail address) again, no reply.

Jan 9, 2025 - I email (@gmail address) again, no reply.

Jan 13, 2025 - I email [email protected]), get an auto reply saying it's no longer a valid email. I visit the website (https://soothesmooth.shop/) and the sight is now down. I cannot find them on Instagram either any more. I now know I've been had.

Jan 15, 2025 - I have another email (@gmail address) sent today with a different subject line, not planning to hear back.

Useful
+1
Reply
- Mc Kees Rocks, PA, USA
Report

Spartan is a company targeting men's hair loss, offering shampoo, conditioner, and scalp serum. The website is very convincing as is their instagram page. I purchased a product as part of a sale and after a month never received it. Their phone number is automated and never connects you with anyone; they are responsive on email but repeat the same messages. The ScamPulse.com reported that the LLC legally associated with the company does not have an actual residence in the state it is registered in. I am still attempting to receive a refund.

Useful
+1
Reply
Check fields!

Report Product Not Received/No Refund


Upload here Increase visibility and credibility of your review by
adding a photo, document or video
Submit

Product Not Received/No Refund Contacts

If you know any contact information for Product Not Received/No Refund, help other victims by adding it!

Add new contacts

Recently updated reports

Lending Resource Center
I have been called daily for the last 3 weeks by a Lending Resource Center. I have asked multiple times to be put on do not call list. Does anyone... 8 h ago
Anti Virus Scam
I am writing to report a scam incident involving a fake Norton support service. I was searching online for help and came across a page titled “How to... Mar 18, 2026
Anti Virus Scam
I'm writing this letter to inform you about the scam I recently faced from a fake support page created by scammers with the title ‘How to check... Mar 18, 2026
Anti Virus Scam
respected Sir / Madam , I'm writing this email to report a scam incident in which an individual was posing as a McAfee support employee. While... Mar 18, 2026
Technical Support and Texas Connect
Respected sir / Madam , I would like to report a fraudulent incident involving scammers impersonating McAfee services. While browsing online, I... Mar 18, 2026

New reports

Tax Collection Scam
Hi, this is Brenna Collingwood calling on Tuesday the 17th from the account review and verification division with the taxpayer assistance resolution... Mar 19, 2026
Phishing
His stated his name Bruce Ekford and he had sailed documents that he was going to serve at my home or my workplace. I did not answer. It was an... Mar 19, 2026
Credit repair
Alberto De La Cruz promised to help me fix my credit and help me consolidate my credit plus help me get a business loan. Mar 19, 2026
Loan Scam
Alexis from BSTI wanted to contact me to finalize my loan request for $40,000.00. Mar 19, 2026
Debt Collections Scam
Offered debt consolidation of $55,000. Tom accept return call to 315-=215-8092 Mar 19, 2026

Most Read Reports

Phishing Scam
This number has Called 7 time since 9am so Far! Sunday March 15th 2026!! The call is blocked and No Message left 1093 Reports
Lending Resource Center
They have called me every single day multiple times a day leaving messages claiming that they have an offer on a loan and just need additional... 21 Reports
Debt Collections Scam
Offered debt consolidation of $55,000. Tom accept return call to 315-=215-8092 405 Reports
(855) 909-0815
I receive a spam call from this entity 1 to 3 times daily from different numbers, but always leaving this same call back number. Message always left... 5 Reports
Loan Solicitation - Phishing Scam
I have been getting probably a dozen of these calls a day claiming to be from several different people who all claim to be working on a personal loan... 353 Reports
ScamPulse.com
P
PAYME - publi