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Product Not Received/No Refund

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Product Not Received/No Refund Reports & Reviews (152)

- Evanston, WY, USA • Feb 24, 2025
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I was on Facebook and saw an ad for Comfrt clothing hoodies stating there was a discount on all clothing. I clicked it took me to a site that looked exactly like Comfrt website. Chose the clothes received a confirmation and that's when I realized this was a scam, email did not state Comfrt it stated [email protected]. Then I received an email with tracking number linked to a scammer site called Track718 it states it was delivered, and it never was.

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- Valley Center, KS, USA • Feb 24, 2025
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Never received my order made on Feb, 8, 2025. The shipping policy says 1-2 to fill and 37 to ship. Have emailed their support team. No response as of yet

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- Lilly, PA, USA • Feb 22, 2025
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I order three pillows on November 27th of 2024. it took three weeks to even get a confirmation number and a shipping signal. once there was a shipping signal it took another month to get one of the three pillows. every time I tried reaching out to see where the other pillows were I would get one email back but then all contact would stop.

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- Erie, PA, USA • Feb 22, 2025
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I ordered a Generac generator for $2,199.00 from the website pansgear.com The payment was recorded on my credit card as CALIFORNIAPEERSUPPORT. I never received the generator. The phone numner has no voicemail set up. I got no response from emailing. The chat option on the website just gives an automated response.

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- Sheridan, WY, USA • Feb 21, 2025
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Placed an order for cologne and waited 11 days for a confirmation number or tracking number and no product.

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- Sheridan, WY, USA • Feb 21, 2025
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Wearesnugs.com took my money and never sent me my products. There are a slew of others that experienced the same thing when being charged for merchandise that never was received or shipped out. Please beware and do not purchase from wearesnugs.com.

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- Columbus, OH, USA • Feb 19, 2025
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The company has yet to deliver my product from purchase on January 20th 2025, it took one day to process my money, but as of yet it has yet to deliver. The contact Jennie Tran has given me the wait patiently dialog every time I've tried to cancel my order. And also given me 2 different tracking numbers from http://ywbzexpress.com/track.html?c=YWBZ2025018193 and 92144903627188110008716943 SHANGHAI. And the other from JAMAICA, NY, 11430.

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- Tampa, FL, USA • Feb 17, 2025
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I saw advertisements for this store on Instagram and ordered some cologne. It has been three months and I have not received anything. The tracking number they provide is seemingly fraudulent and updates every 3 days with "In transit, New York". Customer service is responsive but refuses to give a refund.

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- Perth Amboy, NJ, USA • Feb 13, 2025
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On 12/22/24 I ordered 3 bottles of soursop extract for $67.28 and I also purchased the shipping insurance for $3.99. I never received the product as of 2/5/25. The tracking for the product stopped as of 1/9/25. I have been requesting a refund from the company and the say they have sorted it out with their logistics team. They are unable to give me any updated tracking information since 1/9/25. They now say they have updated their refund policy. However, according to their own website they guarantee delivery in 10-15 business days and also they require an 18 day waiting period to allow for late delivery. My order was 12/22/24 way past 10, 15, 18 business days and no product.

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- Hayden, ID, USA • Feb 11, 2025
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Placed the order on their website on Jan 20 2025. Received confirmation of the order. Have emailed the business questioning when I will receive my order. To date no further response. No money returned. No product received.

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- Irvington, NJ, USA • Feb 11, 2025
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I subscribed and never received anything yet for the past 4 months they have been taking 29.99 out of my bank account. Phone number is a google number and you can only email for cancelation and ive done that 6 times.

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- Humble, TX, USA • Feb 05, 2025
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Ordered a comfort pillow on Dec. 25th, 2024, as of Feb. 5, 2025, order has not been received. The delivery date on tracking keeps extending to the current days date. No telephone number to call.

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- Sutton, MA, USA
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ordered product on 1.17.2025 supposed to be quick free shipping - after multiple emails they are giving me the run around - out of office - will track upon return feb 6th never received product and they already charged my card - I just reported this to my credit card company

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- Clarkson, KY, USA
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I was shopping for my son a personalized pants and shirt with his name on it and it was a Kentucky wildcats basketball outfit for Christmas through an online store called woastuff and prepaid for shipping and the items to me made and shipped within 4-6 weeks at the longest and never received my items I’ve contacted the company several times through email and I only feel like a bot is responding and called the company number and it’s a wrong or invalid number the address is also fishy and the company has no actual person that I can talk to online or on the phone. I’m gonna file fraud through my bank to try and get my money back but would hate to happen to anyone else that’s slot of money to some who don’t have that kinda money to loose.

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- Carroll, OH, USA
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Our business ordered parts from their website and was told we would receive tracking information when shipped and it would arrive in 2-3 business days. After 2 weeks we had not received the product or any tracking information. Nobody answers the phone when calling and it goes to a generic sounding voicemail message. The live chat on the website does not respond. When googling the address several complaints come up about being scammed by other businesses using the same address. When we filed a complaint with the ScamPulse.com we were informed the business does not have any physical presence in the state they are claiming to be in.

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- Pittsburgh, PA, USA
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I ordered a steel cutting board and utensil set from The Steel Board totaling $143 on 11/29/24 intended as a Christmas gift. The web site stated that my order would ship in 5-7 business days. I never received my order. I reached out to them after Christmas to attempt to cancel my order. They informed me that they were delayed in shipping my items because of flooding in their warehouse but I assured me my items were going to ship out shortly. I told them I didn’t want the items anymore because they were supposed to be a Christmas gift. They offered me a 30% discount for my inconvenience but assured me my items were in transit. I asked them for tracking info which they did not provide. I insisted on a refund. Needless to say, my items never arrived. Then I received notification that I was being refunded $43 as I had requested (which I never had requested). I repeated that I wanted a full refund. They have since gone silent. I found what I thought was a different company to order a steel cutting board for $89 on 1/21/25. On 1/27 I received an email from them informing me that their warehouse was broken into and my shipment was delayed!!! I could not believe my eyes. In the footer of the email was the email address of the first company mailto:[email protected]!!!! What a scam! They must be scamming a lot of people with this same tactic!!! I have lost about $189 and have not received any items. They have strong presence on social media, both Facebook and instagram. They seem to be a reputable and professional company from their site and social media. They are not!!! Please teach them down to prevent others from getting scammed. They seem to be advertising under multiple company names in addition to the two I named.

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- New Market, AL, USA
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Attempted to buy a dress. It has been over a month since ordering. Contacted multiple times. They could give me a 20% refund. First transaction was the day I placed the order. The second transaction was 2 weeks later.

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- Brooklyn, NY, USA
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On the website there is no contact information but an email address. They never sent the books and they don't respond to emails

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- Woodway, TX, USA
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Bought shoes through the website and never received a confirmation email. Never received the item.

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- Florence, KY, USA
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Purchased from an offer on TikTok. Never received any confirmation of my purchase, but my credit card was charged.

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