Product Not Received/No Refund Reports & Reviews (123)
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SCAMPULSE
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SCAMPULSE
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Scammer's address 30 N. Gould St. Ste. R, Sheridan, WY 82801, USA
Scammer's email [email protected]
Country United States
Victim Location CA 94534, USA
Total money lost $298
Type of a scam Online Purchase
Nature of the Complaint: Unauthorized Changes to Order, Overcharge, and Failure to Refund
On January 4th, 2025, I placed an order with Glov Beauty for two specific products:
One set of a 4-needle/bottle and 12-serum package for $149.
One six-month supply set for $198.
The total amount of my order was $347. Before submitting the order, I took a picture of the order for accuracy. However, Glov Beauty altered my order without my consent. Instead of the items I requested, they processed an order for three sets of the 4-needle/bottle and 12-serum package, charging me $447.
When I noticed the discrepancy two days later, I immediately contacted their customer service team and alerted them to the error. I received an email assuring me that the two unauthorized sets ($298) would be refunded. However, this refund was never processed. Upon following up, I was told that the order had already shipped and they would not issue a refund—despite this being their mistake, not mine.
To date, I have not received any products from this company, which makes their refusal to refund even more egregious.
Desired Resolution:
I am requesting a refund of $298, which represents the cost of the two unauthorized sets ($149 x 2). I only agreed to and ordered one set for $149. Since no products have been delivered, I also request clarification on the status of my order for the item I actually purchased.
Glov Beauty's unauthorized changes to my order, overcharge, and refusal to honor their promise of a refund constitute deceptive and unethical business practices. I hope the ScamPulse.com can assist in resolving this matter and holding this company accountable.
Scammer's email [email protected]
Country United States
Victim Location WY 82426, USA
Total money lost $125
Type of a scam Online Purchase
Scammer's address 1603 Capitol Ave. Ste. #413A 3289, Cheyenne, WY 82001, USA
Scammer's email [email protected]
Country United States
Victim Location WI 53216, USA
Total money lost $92
Type of a scam Online Purchase
Scammer's website klonescents.com
Scammer's address 1603 Capitol Ave. Ste. 413 E231, Cheyenne, WY 82001, USA
Scammer's email [email protected]
Country United States
Victim Location IL 60162, USA
Total money lost $79
Type of a scam Online Purchase
Scammer's email [email protected]
Country United States
Victim Location CO 80524, USA
Total money lost $137.17
Type of a scam Online Purchase
Said shipping was US shipping
Seemed legit sight
Never got products and no responses
Just one saying they were on vacation
Scammer's email [email protected]
Country United States
Victim Location WY 82935, USA
Total money lost $54.90
Type of a scam Online Purchase
Scammer's email [email protected]
Country United States
Victim Location MI 48009, USA
Total money lost $200
Type of a scam Online Purchase
Country United States
Victim Location MI 48059, USA
Total money lost $56.98
Type of a scam Online Purchase
Scammer's website preparedhero.com
Scammer's address 30 N. Gould St. Ste R, Sheridan, WY 82801, USA
Scammer's email [email protected]
Country United States
Victim Location UT 84044, USA
Total money lost $123
Type of a scam Online Purchase
Scammer's website www.casebus.com
Scammer's email [email protected]
Country United States
Victim Location CO 80537, USA
Total money lost $80
Type of a scam Online Purchase
Scammer's address 1021 Lincolnway, Cheyenne, WY 82001, USA
Scammer's email [email protected]
Country United States
Victim Location FL 33837, USA
Total money lost $25
Type of a scam Online Purchase
Received notice that was shipped and sent.
Never received shoes.
Contacted UPS and was told that the tracking number package was sent to the correct name and address which was not ours.
Tried contacting the company and never received a response.
Scammer's website shopify.com
Scammer's address 30 N. Gould St., Sheridan, WY 82801, USA
Scammer's email [email protected]
Country United States
Victim Location KY 40353, USA
Total money lost $56.89
Type of a scam Online Purchase
Scammer's address 30 N. Gould St., Sheridan, WY 82801, USA
Scammer's email [email protected]
Country United States
Victim Location CA 92868, USA
Total money lost $35
Type of a scam Online Purchase
Scammer's address 30 N. Gould St., Sheridan, WY 82801, USA
Scammer's email [email protected]
Country United States
Victim Location WA 98926, USA
Total money lost $224.70
Type of a scam Online Purchase
On 12/22,23,and 24 I called them and each time was told to email them, which I did. ON 12/27/24 I called and the call was answered by a machine, but forwarded the call to next available. After a 5 minute wait, the machine told me that there was too much customer volume and I would need to email them- again. Next step will be contacting Pay Pal.
Country United States
Victim Location WY 82716, USA
Total money lost $90
Type of a scam Online Purchase
Scammer's address 30 N. Gould St. Ste. R, Sheridan, WY 82801, USA
Country United States
Victim Location NC 27408, USA
Total money lost $330.85
Type of a scam Online Purchase
Scammer's address 1309 Coffeen Ave., Sheridan, WY 82801, USA
Scammer's email [email protected]
Country United States
Victim Location CO 80108, USA
Total money lost $149
Type of a scam Online Purchase
Scammer's address 5830 E. 2nd St., Casper, WY 82609, USA
Country United States
Victim Location AR 72719, USA
Total money lost $100
Type of a scam Online Purchase
Scammer's address 30 N Gould St Suite R, Sheridan, WY 82801, USA
Scammer's email [email protected]
Country United States
Victim Location MO 63077, USA
Total money lost $42.39
Type of a scam Online Purchase
When viewing the order it shows it's been on the way since November 19. It is now December 18 and still nothing. They can't be reached by phone, which should have been a red flag.
I sent an e-mail and received a reply within minutes with the same answer as other negative reviews show (I had clicked on the wrong free delivery option which was for the Tampa area only). So I created a new order to find out where I had checked the Tampa area free delivery option. It turns out the free delivery is very misleading. The free delivery shows when you check out, but there is a down arrow behind that option which shows if you don't live in that area you will pay a ridiculous amount for shipping. Pretending you're in Florida but your office being in Wyoming is also pretty suspicious. I guess I will have to wait and see if I actually will receive a refund.
I replied to their e-mail stating how misleading the shipping options were and received this message: "For the past couple of months the promotions team has had issues with some of the promotions conflicting with each other. We hope to have this fixed soon. Thank you for your feedback. I will pass it on to the team."
Scammer's website wearesnugs.com
Scammer's address 32 N. Gould St., Sheridan, WY 82801, USA
Scammer's email [email protected]
Country United States
Victim Location FL 32828, USA
Total money lost $36
Type of a scam Online Purchase
After following up with screenshots as evidence, I have received no further communication from this company. This lack of professionalism and transparency has left me with no choice but to initiate a chargeback through my bank and report this issue to the Better Business Bureau
I am extremely disappointed in the service, and I strongly advise others to be cautious when considering making a purchase from this company. The blatant miscommunication and unfulfilled promises are unacceptable, and I expect a full refund for the undelivered product.