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Product Not Received/No Refund

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Product Not Received/No Refund Reports & Reviews (118)

- Carroll, OH, USA • Jan 30, 2025
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Our business ordered parts from their website and was told we would receive tracking information when shipped and it would arrive in 2-3 business days. After 2 weeks we had not received the product or any tracking information. Nobody answers the phone when calling and it goes to a generic sounding voicemail message. The live chat on the website does not respond. When googling the address several complaints come up about being scammed by other businesses using the same address. When we filed a complaint with the ScamPulse.com we were informed the business does not have any physical presence in the state they are claiming to be in.

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- Pittsburgh, PA, USA • Jan 29, 2025
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I ordered a steel cutting board and utensil set from The Steel Board totaling $143 on 11/29/24 intended as a Christmas gift. The web site stated that my order would ship in 5-7 business days. I never received my order. I reached out to them after Christmas to attempt to cancel my order. They informed me that they were delayed in shipping my items because of flooding in their warehouse but I assured me my items were going to ship out shortly. I told them I didn’t want the items anymore because they were supposed to be a Christmas gift. They offered me a 30% discount for my inconvenience but assured me my items were in transit. I asked them for tracking info which they did not provide. I insisted on a refund. Needless to say, my items never arrived. Then I received notification that I was being refunded $43 as I had requested (which I never had requested). I repeated that I wanted a full refund. They have since gone silent. I found what I thought was a different company to order a steel cutting board for $89 on 1/21/25. On 1/27 I received an email from them informing me that their warehouse was broken into and my shipment was delayed!!! I could not believe my eyes. In the footer of the email was the email address of the first company mailto:[email protected]!!!! What a scam! They must be scamming a lot of people with this same tactic!!! I have lost about $189 and have not received any items. They have strong presence on social media, both Facebook and instagram. They seem to be a reputable and professional company from their site and social media. They are not!!! Please teach them down to prevent others from getting scammed. They seem to be advertising under multiple company names in addition to the two I named.

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- New Market, AL, USA • Jan 28, 2025
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Attempted to buy a dress. It has been over a month since ordering. Contacted multiple times. They could give me a 20% refund. First transaction was the day I placed the order. The second transaction was 2 weeks later.

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- Brooklyn, NY, USA • Jan 27, 2025
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On the website there is no contact information but an email address. They never sent the books and they don't respond to emails

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- Woodway, TX, USA • Jan 27, 2025
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Bought shoes through the website and never received a confirmation email. Never received the item.

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- Florence, KY, USA • Jan 27, 2025
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Purchased from an offer on TikTok. Never received any confirmation of my purchase, but my credit card was charged.

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- Lake Charles, LA, USA • Jan 23, 2025
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Link was rheough facebook. Ordered products that was supposed to ship

Within 48 orders of purchase, it never did. It just says preparing. I've emailed several time and called. The nember is a google number that doesn't work.

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• Jan 21, 2025
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These fire blankets were ordered 11/27/2024 and guaranteed Christmas delivery. After numerous emails and phone calls no product has been delivered, I have not even received shipping confirmation. I have requested they credit my card but so far nothing has been done.

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- Avon Lake, OH, USA • Jan 21, 2025
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Ordered online. Bought face light mask , it was buy one second one for %63 off. Got tracking message from hi@RegenaLight. com via TrackrApp. Was put through circle jerk. It was in Cleveland twice( I live 18 minutes away) then went to Akron then Colorado, Illinois, back to Cleveland, Akron etc.. all in an act that its going through USPS. If you call the number it rings once and then answering machine. No one gets back to you. Email them they say order is on its way. No verbal communication.

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- Barnsdall, OK, USA • Jan 20, 2025
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This romorymsusd company based out if Colorado i thought is was wayfair looks just like wayfair kept lookinv at mt wayfsir app. Nothing ever was purchased from there got to looking nothing there.

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- Loves Park, IL, USA • Jan 20, 2025
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Bought Robotics puppy for 26.00 never received it and contact information for the company is bogus. Beware, everything about the website was legitimate but dishonest

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- Chattanooga, TN, USA • Jan 16, 2025
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Collected money for the purchase of a product & it has yet to be shipped. Order placed on 11/29 — order status has not changed from “preparing” since placed. It has been far over a month although the websites promised turnaround time is 7-15 days for shipping. No responses given to emails requesting refund — there are 2 emails listed for support and I have contacted both with zero luck.

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- Corona, CA, USA • Jan 16, 2025
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I ordered the robotic puppy for a christmas gift that included UPS Express 2 day shipping. Tracking doesn't change. Never received. No phone response.

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- Ypsilanti, MI, USA • Jan 15, 2025
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The company had been advertising for multiple weeks on Instagram for a product I'd been interested in. Finally got to a place where I wanted to purchase. So I made the purchase on 11/17/2024, using the ShopPay Method. I received a confirmation email from [email protected] confirming my purchase. According to the website (which is now no longer: https://soothesmooth.shop/) it said that "most orders will arrive with 3-7 business days", first red flag was that the confirmation email said to reach out to . Below is date stamped my interactions with these people:

Nov 21, 2024 - emailed asking out [email protected] for questions. Nothing back.

Nov 25, 2024 - emailed (@hotmail.com address) again, having heard nothing. Got a reply from [email protected] that presented as a Main from Soothe & Smooth - Jackie Martin, but signed by someone named Mary stating it was a volume issue and she'd be looking into it immediately.

Nov 26, 2024 - reply from company stating it's high orders and delays it'll be a 'bit of time', once order is shipped I'd get a tracking link. Signed from the Soothe & Smooth Team.

Dec 4, 2024 - still no updates, emailed the [email protected] email address. No Reply.

Dec 9, 2024 - emailed again (@gmail address), still no updates or shipping notices.

Dec 10, 2024 - basically told the same thing I was on November 26th just being about large volume of orders. No Reply.

Dec 16, 2024 - still no reply, I email (@gmail address). Hear nothing back.

Dec 24, 2024 - still nothing. Emailed (@gmail address) asking for my money back because this timeline is way too long. No reply.

Jan 2, 2025 - I email (@gmail address) again, no reply.

Jan 8, 2025 - I email (@gmail address) again, no reply.

Jan 9, 2025 - I email (@gmail address) again, no reply.

Jan 13, 2025 - I email [email protected]), get an auto reply saying it's no longer a valid email. I visit the website (https://soothesmooth.shop/) and the sight is now down. I cannot find them on Instagram either any more. I now know I've been had.

Jan 15, 2025 - I have another email (@gmail address) sent today with a different subject line, not planning to hear back.

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- Mc Kees Rocks, PA, USA • Jan 13, 2025
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Spartan is a company targeting men's hair loss, offering shampoo, conditioner, and scalp serum. The website is very convincing as is their instagram page. I purchased a product as part of a sale and after a month never received it. Their phone number is automated and never connects you with anyone; they are responsive on email but repeat the same messages. The ScamPulse.com reported that the LLC legally associated with the company does not have an actual residence in the state it is registered in. I am still attempting to receive a refund.

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- Fairfield, CA, USA • Jan 09, 2025
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Company Name: Glov Beauty

Nature of the Complaint: Unauthorized Changes to Order, Overcharge, and Failure to Refund

On January 4th, 2025, I placed an order with Glov Beauty for two specific products:

One set of a 4-needle/bottle and 12-serum package for $149.

One six-month supply set for $198.

The total amount of my order was $347. Before submitting the order, I took a picture of the order for accuracy. However, Glov Beauty altered my order without my consent. Instead of the items I requested, they processed an order for three sets of the 4-needle/bottle and 12-serum package, charging me $447.

When I noticed the discrepancy two days later, I immediately contacted their customer service team and alerted them to the error. I received an email assuring me that the two unauthorized sets ($298) would be refunded. However, this refund was never processed. Upon following up, I was told that the order had already shipped and they would not issue a refund—despite this being their mistake, not mine.

To date, I have not received any products from this company, which makes their refusal to refund even more egregious.

Desired Resolution:

I am requesting a refund of $298, which represents the cost of the two unauthorized sets ($149 x 2). I only agreed to and ordered one set for $149. Since no products have been delivered, I also request clarification on the status of my order for the item I actually purchased.

Glov Beauty's unauthorized changes to my order, overcharge, and refusal to honor their promise of a refund constitute deceptive and unethical business practices. I hope the ScamPulse.com can assist in resolving this matter and holding this company accountable.

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- Greybull, WY, USA • Jan 09, 2025
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have not received my product emailed many time they say be patient but 2 months is enough I just want this place to be looked at so they do not scam someone else

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- Milwaukee, WI, USA • Jan 07, 2025
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I placed an online for a book that I needed for a college class, waited for 24hrs to receive a tracking number. I emailed requesting a tracking number or refund, haven't received a response for either. waited later in the day and tried to engage in a chat and was left unanswered after they claim to response immediately. there is no number to call and ask questions and look for assistance. just feel horrible and very upset

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- Hillside, IL, USA • Jan 07, 2025
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I ordered three products (buy two get one free) from Klone Scents on December 2, 2024 as a Christmas gift for my son (located in Minnesota to be sent there). As I was tracking the product's shipment, it became apparent there was an issue. I contacted the company via email, and was told they were inundated with orders and it would take a little longer than expected. I was told 7-14 business days. It has been one month today since I placed my order; and my son has not received the product. The tracking shows the product initiated from Franklin Park, IL, went to international airport, then back to Chicago airport, to be sitting in Chicago since December 29. The delivery address is Maple Grove, Minnesota. The Co-Founder, Olivia, did respond to email. I was also told their company is in Texas. I've asked WHY the shipment went from Franklin Park, IL to international airport then back to Chicago airport, only to be sitting in Chicago since December 29. I've yet to receive a response NOR the product. I have today disputed this with my bank/credit union that I used to pay for the products.

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- Fort Collins, CO, USA • Jan 06, 2025
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Adds showed American people getting results

Said shipping was US shipping

Seemed legit sight

Never got products and no responses

Just one saying they were on vacation

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