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Online Retailer Scam

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Online Retailer Scam Reports & Reviews (1861)

- Hyattsville, MD, USA • Dec 27, 2024
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December 2, 2024 I ordered a coat on Wellman Studios online website. Response to order. We're getting your order ready to be shipped. We will notify you when it has been sent. A week later still no tracking information or nothing. I goes to the website to try to find a number to customer service or email no nothing. Website states something went wrong. Even when you google the website nothing shows up but a instagram. Now I’m wondering this company may be fraudulent. No order takes this long and it’s hard to get in contact with help. So I eventually finds a contact number and email on afterpay app.

December 14th: I found a email and contact number. I emailed asking ‘Where is my purchase’ and I called no response thinking it’s the weekend store close. A automatic response stated. Your request (112043) has been received and is being reviewed by our support staff.

December 16th: I get a response from Kimberly stating Hello ****,

Thank you for reaching out to us regarding your order.

Unfortunately, due to the current site downtime, we’re unable to access order details at the moment. However, please rest assured that your follow-up request has been noted, and we will prioritize it as soon as the site is back up and running.

We sincerely apologize for any inconvenience this may cause and are working diligently to resolve the issue as quickly as possible. Once the site is operational, we will ensure your request is taken care of promptly.

We truly appreciate your patience and understanding as we address a temporary issue with our site. If you have any other questions or concerns in the meantime, please feel free to contact us.

Warm regards,

Kimberly

WellMan Studios

My response: Thank you for your response. Please refund me my money back to my account as soon as possible. Thanks

December 17th Kimberly response: Hello ****,

Thank you for reaching out and letting us know your preference regarding your order. We completely understand your decision to opt for a refund, and we appreciate your patience during this time.

Please rest assured that your refund will be processed as soon as the issue with our site has been resolved. Once the refund has been issued, we will promptly notify you via email.

We kindly ask you to provide your order number.

We sincerely apologize for any inconvenience this situation may have caused and are working diligently to resolve the matter as quickly as possible. If you have any questions or need further assistance in the meantime, please don't hesitate to contact us.

Thank you for your understanding and for giving us the opportunity to assist you.

Warm regards,

Kimberly

WellMan Studios Team

So After her last email I’m like let me find another way to try to get help with this.

December 26 I call customer service and spoke to a live person explaining everything. Representative told me she escalated everything and someone should reach out to me soon. I said I will like to speak with a supervisor. She says ma’am there is nothing more we can do so wait for someone to give you a call. I stated I have reported Wellmans because the website is a fraud right along with the fake employees and company y’all advertising. I said yall stealing people money left and right. The ScamPulse.com has been informed. Why the representative said ma’am what is the last four digits of your card you place the order with. I said you should have it in your system when you stole my money. I have the last 4 digits and she said your money should be in your account soon it depends on your bank and hung up FAST. Another lie

December 26: still no package. I emailed Kimberly again stating. I have not received my refund yet. My order number is Online # 100690606713. I order on December 2nd. Still have not received the item I ordered because, Wellman studio is a fake website. Your so call site or system issues should be resolved by now December 26. REFUND ME MY MONEY NOW!! I have reported Wellman studio fake website to the authorities. Wellman studio is fake advertising men clothing in. I have notify agencies of the scamming this company is doing towards individual to steal money by ordering from your fraudulent website. I will continue to spread the word to other customers every day.

I reached back out to Afterpay and went through the steps of filing a complaint of not receiving my purchase. Afterpay found a way to reach there team. Wellman Studios stated my order was delivered per there last update by FedEx. Gave a FedEx tracking number of 282752022706 and all that. I can’t make this up. I goes to FedEx to track the purchase. DELIVERED

Tuesday

12/10/24 at 4:59 PM

LIES!!!!!!!!!!!!! I got scammed like others. The reviews speaks volume, facts, and same situation they putting every customer thru to not refund us our money because they are fraud. Oh and guess who emails me back with the same lie. KIMBERLY!

Kimberly stated: Hello ****,

Thank you for reaching out to us regarding your refund.

Unfortunately, due to the recent site downtime, the process of your refund has been delayed. However, please rest assured that your follow-up request has been noted, and we will prioritize it as soon as possible. Kindly provide us your correct which only consists of 5 numbers.

We sincerely apologize for any inconvenience this may cause and are working diligently to resolve the issue as quickly as possible.

If you have any other questions or concerns in the meantime, please feel free to contact us.

Warm regards,

Kimberly

WellMan Studios

My response: ORDER #66544

Kimberly what is your last name? Why haven’t a supervisor reached out to me to communicate the situation? You continuously lying adding fire to the situation. Just refund me my money. So Wellman’s site been down for three weeks and no one thought about informing the customers? And still down but I was told my item was delivered on 12/10/24??the lies yall getting caught up in. Bad teamwork with the lies. This is very unprofessional and sad how the company is going about stealing customers money.

Now still waiting on another lie she going to tell me. SMH

Please inform customers online that this company is fake and they out to scam you for your money and you will not receive your purchase.

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- Newville, PA, USA • Dec 27, 2024
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I purchased items from this website, and the shipping said 2 days. However, it was over a month til the tracking number they provided said “delivered”. I contacted them about this and they replied with the following email: Thank you for contacting us.

We are very sorry to hear that you haven't received the package yet. We understand your feelings and are well aware that every order and package carries the strong expectations and love of customers. Our goal has always been to provide customers with a satisfactory shopping experience, and please believe that we will solve all your problems for you.

After hearing your feedback about not receiving the package, we contacted the courier as soon as possible, hoping that the courier could make financial compensation, but it was difficult for us to obtain compensation from the courier. Normally, couriers will not make any compensation for delivered packages.

As our precious customer, we cannot let you bear this loss. We are willing to resend the package with the expedited service to you for free, and it is supposed to arrive within 7–15 days.

1. Are you willing to receive the second package? We will resend you if you want. Please let us know about your opinion.

2. If you are unwilling to wait and refuse the second package, please let us know and we will continue to provide you with other solutions.

If you have any other questions, please feel free to contact us here and we will help you solve the problem. Please rest assured.

We are looking forward to hearing from you soon. Hope you will have a good day.

Sincerely,

Customer Service Team

They did resend the package. And once again, I never received it. So I notified them of this, and they only want to provide me a 70% refund. Please do not purchase from this scam of a company.

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- Chambersburg, PA, USA • Dec 26, 2024
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I orderd two artificial prelit Christmas arrangements for my outdoor planter on November 26, 2024 in the amont of $61.75. I tried to communicate when I did not receive but never received any response. The payment was posted to my account on 11.27.24 Everyhing has dissappeared from the email and the website. Shame on me for trusting this outfit.

***** ** ********

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- Elkins Park, PA, USA • Dec 25, 2024
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I ordered product online. Before Thanksgiving. I waited a bit, but then I reached out via email and they said due to high demand it’ll take longer than usual. I still have not received my product.

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- Ellensburg, WA, USA • Dec 25, 2024
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The boards are much much cheaper then expected for a good quality board. Looking at the website we saw that it wouldn't let us pay, as the shop wasn't accepting money. Looking closer we found that the address they used is to an apartment complex and not a shop. We also noted grammer mistakes on the website. We would have fallen for the scam had they been accepting money. Thankfully they were somehow blocked and unable to take money.

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- Arlington, VA, USA • Dec 20, 2024
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Site looked like official gov site; entered info before they asked for money, when I re-evaluated it all

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- Brooklyn, NY, USA • Dec 19, 2024
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DO not, I repeat do not buy from Wellman Studios. They are a scam online website pretending to sell clothing. I ordered twice from the website and both times my package never arrives. It was delivered to an unknown address. I contacted the company, and they said they will give a refund and never did. I also paid once with Afterpay, and due to the fact that you cannot speak to customer service, I am stuck paying that bill as there is no option for scam company. The website is now deleted, nowhere to be found. The LLC's kept changing as per Fedex, but it is what it is. I will contact my bank

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- Watsontown, PA, USA • Dec 18, 2024
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Ordered and tracking and stated deliveres however no package

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- Airville, PA, USA • Dec 18, 2024
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The webstore is called Mookom, I came across it on facebook. They have beautiful pictures of mugs made from crystals. They even have a video they stole that shows people starting to create the mugs, white people from the USA. I Paid $42.68 ( on sale, of course) when it arrived, it was from China, took forever to get it & I recieved a mug that looks like a toddler painted it & it is definitely plastic. It was really sad & ugly & wouldn't even hold a whole cup of liquid inside. I am so sick of this bull everywhere!

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- Fairfield, PA, USA • Dec 16, 2024
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Ordered 6 hoodies. Received one. Since there was a single package delivery, they said I got my order. But there was only one. I was charged for all 6 . PayPal refused my complaint. I even sent pictures of what I got.

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- West Babylon, NY, USA • Dec 13, 2024
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On November 27th I had purchased a Lego set from Music collectible shop online. It said item to be delivered within 7-10 buinsness days. I waited past that and no item, yet my money was withdrawn for 47.80 (the price of the item online). I then emailed the company and got no response back. Now I go to check the website and it says “sorry this store is unavailable”. I’ve been scammed and wanted to report this and my money lost. https://musicollectibleshop.com/products/death-race-for-brick-lego-set

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- Silver Spring, MD, USA • Dec 13, 2024
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I purchased I Christmas tree that was never delivered. The company responded it has been delivered and now is no longer contacting me. I used PayPal to make the payment and they will not return my money either.

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- Phoenixville, PA, USA • Dec 13, 2024
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Ordered 6 lite boards with markers. Paid 119.00 which was removed from my bank account right away. No shipping information or tracking information was sent. I have sent several emails but have not gotten a response.

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- Reston, VA, USA • Dec 12, 2024
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1. I placed an order for clothing via www santoriniclo.com. I received a FedEx tracking number.

2. The tracking number and FedEx showed that the package had been delivered. I had not seen it.

3. I emailed Santorini support. They replied quickly and graciously that they had been having communications difficulties with FedEx and they understood this was disconcerting to receive a delivered notice and not have the package. They offered three solutions: A)merchandise credit worth 150% of my original purchase B) a 20% refund of my original purchase and a reshipment of my original purchase or C) a full refund. I chose option B. They also sent me a "customer satisfaction" survey afterwards. I was pleased at the generous remedy offers, but a little apprehensive that I still hadn't received anything. I did say I was satisfied.

4) I waited and started to get concerned. I googled and saw that others had a similar story and never got their package. I looked up the original fedEx tracking and saw that someone signed for it-- the name that had signed for was not a name of anyone in my home nor in an immediate neighbor's home. When I clicked to see proof of delivery, it asked for an account number of the sending company/person. I emailed Santorini support and they said they could not give me the account number. I'd be interested in finding out if that tracking number was for a package actually addressed to me or just someone else in my town.

5) I also emailed Santorini to ask for a tracking number of the "redo" shipment, and they didn't provide one. They said again to allow 10 days. I have yet to receive a package. I haven't had a chance to check my account to see if I actually got the 20% refund at least or not.

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- New York, NY, USA • Dec 10, 2024
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When searching for a holiday gift for my kid, this page came up with an address and photographs for a botique that took online orders. I placed the order using paypal but the order form that came was missing important information like shipping tracking numbers. I called the number on the website and it was not active. I looked the company up on facebook and called the other number that was there. The person who answered said someone had copied their website and was using their images to scam customers. They get about 25 calls per day. I am worried because now the scammers have my personal information as well. They also sent follow up phishing emails to try to get me to pay more money like the transaction had not been completed. I reached out to paypal and their protection policy applied to me in this case.

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- Washington, DC, USA • Dec 08, 2024
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I paid for a service that is defective and the owners refused to correct the problem or return my money

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- Ironton, OH, USA • Dec 06, 2024
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PLACED ORDER FOR SHOES JEFFEREY KULT CONTACTED ME WITH ORDER # 79317 SAID IT WAS BEING PROCESSED 8/17/24 NEVER GOT ANY MORE INFO OR SHOES

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- Castleton On Hudson, NY, USA • Dec 05, 2024
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I bought two tractors by mistake, next day released mistake and cancelled one, by the next day the company cancelled the second order.which is fine because Thought it was a scam .but to buy these I had to go through AFTERPAY for payments two different acts and two different cards one credit and on debit.this company would do nothing to cancel the orders with after pay there for expecting payment from me now glamstach told me to bebute payment through credit cards which I did never told to a person after pay is working with me but I'm looking at the future.and have to report this

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- Beacon, NY, USA • Dec 05, 2024
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On Instagram there was a company going out of business and were having a sale. I ordered some clothing and just received them. They do not have a clothing label sewn in, they are not what was advertised/shown in the pictures on their website. It was a bait and switch. Now I’m out $200.

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- Astoria, NY, USA • Dec 04, 2024
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I purchased close to $200.00 for magnetic blocks for my sons Christmas present. He NEVER EVER ASKS for a thing but when he saw the Magnacraft Blocks he became excited because he LOVES MINECRAFT AND LOVES BUILDING. I stupidly placed a order thinking this is perfect for his Christmas gift. After a few weeks I contacted Magnacraft , they never answered, I then attempted to contact them again again, NO RESPONSE from them. I then went online to read the reviews and discovered that they are a scam and are doing this to SO MANY MANY FAMILIES!

I would LOVE AND NEED my money back however, I WANT TO WARN OTHERS ABOUT THIS SCAM.

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