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Online Retailer Scam

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Online Retailer Scam Reports & Reviews (114)

- Johnstown, PA, USA

I ordered a TV antenna Aug.26 on a website I thought was recommending the best antenna for the money. The cost was $59.88. It arrived several days later and was completely unusable. My TV would not even recognize it. I emailed the company to see if I could return it and they offered that I simply keep it and they would issue me a $35 refund. They also gave me the option to return it USPS with insurance and provide them a tracking number. I did that. They never confirmed that they received it. I found out through the USPS that the package was returned on Sept.25.

After two weeks I reached out via email and asked them where my refund was, and I did not see credit on my PayPal account. They said it would take up to 30 days! I sent several emails afterwards with either the same response or no response. Finally on Oct.14 I found a phone number for them through PayPal and called to inquire about the refund. I representative answered with screaming kids in the background. She was rude and short with me and kept saying the the refund was sent to "my bank account". She hung up on me!

- Fort Washington, MD, USA

The representative stated that they delivered an introductory bottle of weight loss pills at a cost of $39.95. They stated that I now owe $999.80 for the remaining bottles (4 bottles at $249 per bottle but they would settle account for $329.80 which I did not agree to but they already had my bank card information for the $39.95 I agreed to patient close the account. I never received any pills and I weigh 118 pounds and don’t need to lose weight. I called the bank and learned they charged me the $39.95 introductory price and $249.95 which I didn’t authorize. They also said they would email me the documentation concerning my order and account closure which they have not.

- Philadelphia, PA, USA

I was purchasing school sneakers for my son,however once they received my payment they closed down their email & blocked me from being able to contact them about purchase furthermore never received sneakers.

- Huntingtown, MD, USA

I was looking for a specific running shoe that was made a few years ago. Found this site on google shopping because it was cheaper than every other site. I ordered the shoes, received an emailed receipt and another email stating the receipt in printed form with grammar mistakes. The second email states a that the site has a 24/7 customer service report and to contact with the email listed. I have contacted the email twice since 7/28, when I ordered the shoes, and I have not received any information back.

Was ordering the series of books from greenwichbooks.com on Facebook and I said no to order any other book that they said want to check out that's supposed to be 390 free shipping and they charge me $29 for a book that I did not press and did not want so it says if you have questions go to suppor at greenwichbooks.com but that's a bogus site it just takes you somewhere else any help will be appreciate it

- Burtonsville, MD, USA

Never received my product or refund

- Morrisville, PA, USA

I ordered an item and didn't receive what I ordered and now they will not give me a refund for $26.98 paid on 6/4/2024 I've been emailed and nothing so I'm contacting you.

Thanks

*** *****

- Lansdale, PA, USA

The ad stated two bottles for 39.98.. My credit card statement later showed I bought five bottles at 299.99. I called and they told me my order was already shipped when I asked them to stop the order that I thought their ad was very deceptive. They said they had a deal for me which was to refund me $100 which they did but I had to keep the five bottles of keto diet gummies at a cost of 99.99. This happening to often to people and it needs to stop!

- Reading, PA, USA

I made an online order for keto gummies. I thought it was for 1 free trial bottle. I was charged $199 and change. Gummies did nothing/ I called back and had to cancel a subscription that I didn’t even know existed and I fought for half of my money back. That I received. He said to keep trying the gummies he was sure they’d work. I’ve tried twice to get them to refund the rest of my money and it’s been a mess

I ordered 5 dresses for my daughter to choose from for Graduation on 5/3. The total was $134.94, $18.99 of which was expedited shipping (3-7 days). Before ordering I confirmed that the items were returnable / refundable. The dresses did not arrive until 5/21- none of them looked like what I ordered, two had other clothing brands labels on them and I have not been able to get a return shipping authorization from them despite e-mailing 4 different contact addresses. Total SCAM

- Bellmore, NY, USA

Suppose to have ordered wind chimes

- Souderton, PA, USA

Never received product. Give bogus tracking numbers and then cut contact with customer

- Somersworth, NH, USA

Still operating on social media ( Facebook, Instagram.) if you read other people's comments, they've all experienced the same thing as I have.. I ordered something from them back in February. I've tried to call several times on the number listed above and sent several texts and emails. I never got a response. I find it fraudulent to keep advertising a product if the company no longer exists. I also find it fraudulent to accept a person's money for no service/ and nothing delivered..

- Weymouth, MA, USA

When seeing an add on Facebook for this amazing mascara I attempted to purchase it amount was 1 mascara the first charge was for $17.99 on 06/28/2023 ever since that first charge with my SELF credit card ( which is a credit card made to help you build up your credit) in which with these fraudulent charges has made it so hard for me

A single

Mother of three children to maintain a good credit score because since the first charge of $17.99 on 06/28/2023 I’ve now been charged 10 more charges from this company but now all ten charges are for the amount of $31.63 totaling an outstanding amount of $316.30 from 06/28/2023 to 02/28/2024. I’ve tried telling Self credit card company numerous times I don’t know what’s going on and why I have tons of charges from this “company” but I have not go any merchandise for any of these charges except the one time for $17.99 for one mascara. Please buyers beware because this has cause me so much time, stress , aggravation, money and my credit score and late fees. Please be careful and don’t always trust what they tell you is supposed to be the truth not everyone is your friend. This one really hurt.

- Barstow, CA, USA

I don’t know how they got my bank information but they completed 2 transactions. One for 87.73 and another for 129.67.

I waited a whole month they said they were fixing it and that it’s been shipped then I look on the tracking and it says delivered I have checked my mailbox over and over it’s a scam don’t buy from them it’s a scam they are obviously typing in out for delivery and delivered cause this is just insane
Photo 1 proof in review #17604182 about Online Retailer Scam
Photo 2 proof in review #17604182 about Online Retailer Scam

+2

I bought travel bags from this website and I emailed them and they just give vague answers. And then I revived one singular erring back in the mail and I can only assume it was them because I didn’t buy anything else at the time.

I paid for an electric wheelchair. It referred to Walmart in the ad. But they took the money out of my account. And I haven't been able to contact them since

- Reading, PA, USA

I ordered an item Jan. 21st 2024. I was supposed to get a digital review of my item within 1-4 days. I never got it. So I emailed after 11 days asking for one. They informed me they don't do that. Even tho their website specifically says they do. So I got the image, and approved, being told it would be an additional 5-7 days. So I waited. After a few days I emailed. The first response was they damaged my item and had to reprint it. The same day I got another email saying there was a tracking issue (from another team member) so I definitely felt I was being scammed. I asked to cancel. 6 times. They didn't respond. Then finally Feb. 2nd I told them if I didn't have tracking by the next day to cancel. They informed me they don't refund per their policy, however they don't follow their own policy but not following the shipping times, as well as giving excuses for why it was taking so long. No response. So I filed a chargeback claim with PayPal and low and behold they gave me tracking. I still asked to cancel. They said no. The package had still not shipped, it was stuck in 'label created' so I asked yet again to cancel and they said it was too late because it shipped. I said j filed a chargeback and they blocked me on Facebook. So I went to their IG and there is quite a lot of people leaving comments about never getting orders or updates. When I told them I went thru the same thing, they blocked me from their IG.

I wanted to buy a dress for a special event, I used a photo of an Australian wool dress I liked but out of stock for a google image* search, and found similar dresses in a range of prices right away, some on Amazon.ca for $20 and one >$1,000. I chose one said to be in Ponte de Roma for £34.30, in stock with a promised arrival date well before I needed it. Here is the dress I ordered https://www.luxurywedding-dres.com/alie-street-claire-dress/

I ordered and paid for the item and received an order acknowledgment by email. Though it did not reference the dress I ordered or the vendor, The Gorgeous Bridal Shop, it did have the correct amount I paid, plus free package loss and resend insurance, and a tracking number to check progress https://dvftrack.com/pid/1087599.

The charge to my Mastercard was a reasonable conversion to dollars from £.

Weeks later, no sign of the dress but extensive, silly detail on the shipping progress that included surprising detail such as " Given the product's size. In the first stage, the parcel can be transported by cargo ship, and in the second, by land transportation." I ordered a UK size 3, which I believe to be US size 8-10. And "24 Sep 2023 - Out of coverage. Your order is in the high seas, updates will resume once it reaches the next port."
The shipping progress report indicated the package would be delivered December 7th.

I started asking for reports ... no satisfaction so I looked again for the dress using the photo at the link above and Google image search. This time I found the real UK designer page for the dress https://www.aliestreet.com/uk/occasionwear/item/ASCLDCP/Claire-Day-Dress-(Chilli... with an original price of £179.00, now £49.00 and now sold out.
There were two other sellers that appeared to be copies of the designer site that day, one was https://www.buyma.us/items/6c2ecc66-6c4c-44a5-a7a9-e58dc8fff7d2/ for the same Alie Street dress $297; the image still shows up in the google search but the link is not working.

I contacted the designer AlieStreet and asked if the The Gorgeous Bridal Shop https://www.luxurywedding-dres.com was a reseller, no reply.

The https://www.luxurywedding-dres.com site is still selling the dress.
The images which I thought were endorsements of integrity https://www.luxurywedding-dres.com appear to be meaningless; they are from a stock photo.

Since then I've inquired repeatedly and asked for a refund, was offered 20% and 50% of purchase not to report it.

This was a waste of time, the principle of the thing and I should have known better, and especially I want to contribute to any flagging of GWAYS and 925-856-9994

*
https://lens.google.com/search?hl=en&p=AbrfA8ph9vhgRUFwKr65RMaVpEC60hzFgDuvjzJsD...

I purchased the product. But have never gotten any information after it said it shipped . Reached out to the several times via email with no response. Called the number online and it is not a working number.

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