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Online Retailer Scam

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Online Retailer Scam Reports & Reviews (1910)

- New York, NY, USA • May 16, 2025
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Targeted ad via Instagram for clothing. They refuse to honor their return policy of only bearing the burden of shipping. They have tried to negotiate 20%, then 30%, then 40% of the value of my order. Now that I've researched a little of their customer service, this seems to be their scam for many individuals, refusing to provide the full refund offered on their website.

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- Egg Harbor Township, NJ, USA • May 16, 2025
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Hello

My name is Daisy Nazario, and I work in the fraud department for Jersey Shore FCU. We are experiencing a high volume of dispute for this company named Stock XX and Ebay. The transactions were done using their debit cards.

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- Martinsburg, WV, USA • May 16, 2025
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It was a fake online ad selling a Health Benefit Supplement. It used the fake picture and endorsement of Dr. Ben Carson, as well as fake reviews.

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- Bowie, MD, USA • May 14, 2025
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BUGMD AS AGENT S SELLING THERE PRODUCTS WITHDRAWING MONEY FROM YOUR ACCT. AND SENDING YOU THE PRODUCTS 25 DAYS LATER I DIDNT LIKE THE DELIVERY TIME SO WHEN I RECEIVED IT ISEND IT BACK SO ITS THE MONTH OF MAY STILL NO REFUND

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- Mechanicsville, VA, USA • May 13, 2025
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FB ad selling quilts. I purchased a quilt for 145 dollars and was given an email stating it may take 7-20 days to get. So I waited. Then I started emailing and some responses said I gave the wrong address and needs more money to ship again and it was not their policy to pay for that. I told them I did not give them an Oregon address. Then they said later they could not give me a refund nor honor the sale.

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- Morrisville, PA, USA • May 13, 2025
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I ordered clothing from this store that was closing in Miami. It was shown as a boutique called Kelly&Katy. The product arrived of extremely cheap material and 1 of the items was not what I ordered When I attempted to return. I was told I would have to return to their warehouse in China and I would pay shipping costs that could be costly. i asked why would I have to send to China if the store was in Miami. They discouraged me from returning by offering me 30%. I told them no and they stopped answering my emails. I then filed a dispute with my Wells Fargo Bank.. After they did their investigation, they denied me the money.

I noted after searching them today, that they had closed their website i was unable to enter on email address on this form- it was info@Katy&Kelly.com. The address I was given to return Xiejiang city Guang Zhou, China 510407 5th floor Building 11 Julong Industrial Zone. Tongde Street, Baiyun District

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• May 13, 2025
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I ordered one set of knee pads and one box of herbal knee patch, but I was charged for and received 4 instead. I tried contacting them to no avail

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- Levittown, PA, USA • May 13, 2025
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Very similar case to the one described here--attempted to purchase a new pair of running shoes that are no longer made that I loved having. This was the only website that I could find them on. What should have been a red flag to me was that the payment method page looked shady, using an older PayPal logo in a slightly lower definition than you'd expect. After two or three days of entering my card information in order to buy the shoes, several charges started appearing on my debit card--some for Slice Pizza, some for Uber, one was for a florist for close to 200 dollars. This site should definitely be investigated.

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- Upper Marlboro, MD, USA • May 12, 2025
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RV was listed on marketplace as free. Received response that it was a free gift from cousin whose husband had died. Cousin sent email on how to make arrangements for delivery by email. Paid for delivery, but saw the listing again that evening. Saw the listing by several other people but the picture was the same for all three people. Called telephone number for delivery company. it was out of service.

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- Raleigh, NC, USA • May 10, 2025
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I never received a product. They refused to maintain contact and accept their own ability to deliver. I just want my money back and I don’t want anyone else to be scammed by these people. It’s very sad to try to give a company a chance not knowing the branded for them to Not deliver after receiving payment.

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- Brooklyn, NY, USA • May 09, 2025
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Sold product online and included a fake tracking number from a fake shipping courier. Courier e-mailed me demanding an additional $150 to release the figure to me and demanded payment be made via Zelle.

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- Bethesda, MD, USA • May 08, 2025
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Advertisement for Cotopaxi mega sale and time to shop was limited. Goods looked like brand but were $5.

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- Manassas, VA, USA • May 07, 2025
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I ordered from UltraRight Beer and they never sent any beer or anything at all. Paid almost $40 dollars for nothing. AVOID THIS WEBSITE AND THAT SELLER!

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- Bethesda, MD, USA • May 06, 2025
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Ordered Taylor Swift pajamas in January 2025. They arrived and were OK. In May 2025 I got an alert from my credit card company saying that Aurelle & Bloom were trying to charge my card $29.99. I denied the purchase. Looking back in my records, I saw they charged me in March and April. I am trying to get those charges removed.

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- North East, PA, USA • May 05, 2025
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Vital Fit Track provided a defective product and haggled me to only refund a partial amount of a 90 day full refund guarantee (if that even goes through). Avoid the website getvitalfittrack.com. Avoid modernlifestyleshop.com. They shipped my smart watch in a timely manner and responded to all emails very promptly. Their website does not offer an address. The product shipped from NU LIFE in Elizabeth, NJ. The charge on my credit card is from FYNIXOR in Ardmore, PA. I expected a full refund and to pay the expense of shipping the defective product back. They offered me 50% refund if I kept the product. They did the same with 75% and 85% and claimed a 15% restocking fee. I would only accept a full refund and for me to ship back the defective and poor quality product. Without my agreement they supposedly issued a partial refund telling me to discard of the item and that they kept $9.95 because of shipping costs even though shipping the product to me was supposedly free. Beware of vitalfittrack. Also, when I downloaded the app necessary to connect with the smart watch, I had to agree to give them access to my phone bluetooth, location, photos, media content, and files. Sounds like giving them permission to access anything they want on my phone. I did not agree.

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- Leonardtown, MD, USA • May 03, 2025
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Ordered from a facebook ad and they sent a shipping confirmation. Never received the shipment. Sent them an email asking where it is they said it is still in transit. It’s may I ordered in October and the website no longer exists.

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- Gettysburg, PA, USA • May 03, 2025
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I bought an item from Brightsky Network Limited and they never delivered. They provided a fake delivery tracking, that's how they got away with it because PayPal never checked if it was legit. That delivery company doesn't even exist and their contact number doesn't exist either.

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- Youngstown, OH, USA • May 01, 2025
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The purchase was for FreeWave TV antenna, a product of a company known as Straight Commerce. I was looking for a digital antenna and they advertised online. The antennas were priced at $39.95 each and I bought 3, one for each TV I owned. The product had a 30-day money back guarantee. I ordered the product on 03/19/2025. I received 2 emails right away to let me know they received my order and that it was received and being processed. Another email came around the 25th saying it was on its way. On 03/31/2025, I received another notice that it was almost here. I tracked it to New Jersey (I live in OH and the warehouse is in NY). I contacted them a few days later (3 weeks) to report I still did not receive the product and by some miracle, it arrived a day later on my front porch. The product boasted picking up up to 100 channels based on location to towers, surrounding trees, etc. My boyfriend hooked 1 antenna up in my back room and we were lucky to get 20 local channels. There was a suction at the bottom of the antenna that was cheap plastic and would not adhere to anything. I was not satisfied with the product and decided to send it back. The only address was the return address on the outside mailing envelope, so used that. I wanted to verify that address and looked it up online. There were several negative reviews and possible scam notices for that address plus individual accounts of damaged products, products not received, refunds not received, etc. I contacted my credit card company about my concerns and they told me to wait about 10 days to see if the company responds. After 2 weeks, I checked the tracking number for that package and it had arrived 2 days after being mailed out. It was sent to the return address I mailed it to and was told it was received by an individual and provided the time. Called credit card company again and was told to try and contact the company. The company had no phone number (the phone number I provided in my complaint is that of the warehouse in NY where it was mailed). I contacted their Customer Support Team and was told my refund would be delayed because it was sent to the wrong address. Apparently, they have a return policy (don't recall seeing anything about that when I ordered the product and there was nothing included with the TV antennas either), I received a follow-up email from a different person telling me that because it was sent to the wrong location, they could not give me a refund. However, if I did make attempts to retrieve the product and have it sent back to me, I could then recontact them. They would in turn provide the appropriate address to have the product returned and I would THEN get my refund. I knew I'd been scammed. For kicks, I called the number listed for the warehouse (where apparently the package was sent in error) and left a message on the machine. I knew I'd never get a call back and was right. I contacted Customer Support again to let vent again and demand a refund (knowing it was mainly to let off steam and they didn't care). They replied back with a survey of how I rated my experience with them. I was floored. I gave them a poor review anyway. I recontacted my credit card company (Discover) and they agreed I was scammed and filed a complaint on my behalf. They are crediting my account for the money lost ($113.74), which was not much, but just a very bad experience.

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- Poughkeepsie, NY, USA • May 01, 2025
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ENDORSED BY "THE SHARKS": NOT ONLY DO THESE KETO+ACV GUMMIES DO NOT WORK, YOU ARE DECEIVED INTO SIGNING UP FOR A SUBSCRIPTION, THAT YOU ARE UNAWARE OF. I thought I was buying 3 bottles, get 3 free. I thought the price was only supposed to be $30/bottle. I was charged $239.94 on March 30, 2025 from HEALTHMOON, St. Petersburg Fl.

I should have known it was a scam when my credit card company alerted me about the charge being possible fraud. But I wanted to try the product.

On April 30, 2025, I got an email from my credit card company saying I had a recurring charge of $239.94 from MOONHEALTH, Fl.

I called the phone number, which luckily I had taken a screen shot of, when I got a notification about my order, because looking back, I cannot find any information on the company. The customer service rep knew right away that I wanted to cancel my subscription. I told her I didn't even sign up for one. Why would I need 6 bottles of a product every month, when you are only supposed to take 1 a day? Even an extremely obese person, wouldn't need that many!!

She told me that she will cancel it, however, the April subscription has already shipped, but she will issue me a half credit. So I am hoping to see that on my credit card in about a week. I would prefer a full refund but 50 % is better then nothing. I am not mad about the product not working. I know weight loss products do not work for everyone. I am mad about being scammed out of a lot of money. I would have never thought this to be a scam, seeing it was backed by all of "the sharks". I hope they would not be happy to know that customers who are buying this product are being scammed.

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- Gibsonville, NC, USA • Apr 29, 2025
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Advertised product on Yahoo website. Sent money and never heard back.

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