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I contacted them, and they said I needed to take care of it on my own by contacting the local post office since, to them, the package was delivered. I had to go through multiple back and forths with the local post office until they sent me an image of a small package being delivered to my mailbox. This package looked like you can hold it in your hand. I looked at my cameras and never say any package being delivered. That package, while being too small for what I ordered, never made it to me.
I sent the proof to them saying that it was never delivered, and a copy of the photo where you can hold that package in your hand. They "apologized" and said they would ship a new one right out using a new carrier. Once they sent me the new tracking number, I looked it up and it came out "tracking number" does not exist. I sent them an email asking to clarify and to confirm the tracking number since it does not exist.
Their response was "After verification, we found that the delivery address is correct. Please understand that since we have submitted the correct address to the carrier and arranged for delivery, this situation is not within our compensation scope. Please try to contact your local logistics provider or post office, maybe the courier has trouble delivering your package at the end." Their response does not make sense since I was not questioning if the address was correct. I was questioning that the tracking number does not exist. I have followed up with 2 additional emails to them and have not heard a response. This website is a fraud! Now that I got back to their website to look through with a fine comb, you can tell that the website is not fully finished since some of the typical templates you get when building a website, pre-fill in wording (i.e. Use this text area to tell your customers about your brand and vision. You can change it in the theme editor).
I should have done my thorough research before hand to avoid this situation. PLEASE DO NOT FALL for their scams.
It has now been 14 weeks and I neve
The next day I received an email stating order shipped. Tracking number led nowhere.
I contacted them twice via email. No response.