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Online Purchase

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Online Purchase Reports & Reviews (3345)

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Received invoice right away. Never received product ordered. At least 5 emails sent, Facebook messages & messages via website all went unanswered. When disputed with credit card company, they denied my claim stating that the item was delivered, per the business. It has been 4 months since I purchased & have yet to receive product, return email/message, or tracking number to prove the item was even sent, never the less delivered

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I ordered some slippers back in November for a Christmas Present. On their website they have shipping times listed and the USA is around 7 days. I reached out after about 2 weeks and let them know I never received it. Long story short, I reached out every week and every time they told me it will be there in two days. I asked for a refund many times and they said once the package arrives, then they will walk me through the refund policy. I never received them to this day. They do not help at all and they just keep pushing the package back. They got my name wrong as well as other details of my order.

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Item purchased on 1/4 and never shipped. I have made numerous attempts to contact the company with no response.

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Was told to send half payment to his PayPal, which I did($100 CND) and he would start on my order,which was a neon Seattle Seahawks neon sign,the agreement was I pay half and the rest upon completion.....once I sent the $$$ via. PAYPAL! he blocked me from Facebook as well as PayPal

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I have Reached out to them multiple times and have received no response and no product. My order was placed in November

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After reading an article on iflscience.com there was an article at the bottom from healthy-guru.com... I was curious so I watched a 10 min video. The video claimed to use resources from many places like British Medical Journal, International Journal of Obesity, University of Louisiana (Dr. Church), and Journal of Neuroscience. The video claimed these 6 ingredients would promote quick weight loss: Golden Algae, Drumstick Tree Leaf, Dika Nut, Biganade Orange, Tumeric, and Ginger. At the end of the video, they tried to sell different packages. This is when I looked up Alpilean- the supplement they are trying to sell. And the ScamPulse.com link brought me to one article and helped decide to write this complaint. This experience made me think of the weaker people who may actually choose to buy the product without looking into it further.

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I ordered a bracelet for my mom on December 11th for Christmas Day. It was a personalized bracelet with a picture of our dog who recently passed away as well as another bracelet. They said 25 business days. Well, it has been well over 25 days and have not received any notifications.

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Product was offered online at a good price….. placed the order and paid the money with my credit card and have not received the order several weeks later…. After some research found the site/company to be fraudulent.

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ordered a mattress off of amazon, received a box with some giftcard from "sumbuy". contacted amazon and they ordered a replacement and i had the same issue again. just finalized my refund from amazon. 3-5 days to get my 255$ back

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I have messaged the seller multiple times on email as well as on their messaging service on their website. Every time I ask for an update or a refund on my order, they either ignore or tell me some excuse. I have been trying to work with them since December and have still not remedied a solution. Now when I get straight to the point and ask them for a refund no one answers me at all.

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bought clothes through their site my adress shows as correct when they ship show different address attenpt to contact them to make sure they have correct shipping address. then they said i received the merchandise. I tell them I did not they give me different names of people who signed for clothes and tell me those people live in m house signed for clothes. I never heard of these people. I ask them to confirm address where clothing was delivered and they will not confirm that. I ask for manager or money back or credit and I get nothing no email or credit or clothes just run around. I do google search of company and everyone else says same thing about this company too. they should not be alout to do business in usa

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This is a shell company that authorizes a hold on credit cards to ensure they are working before scammers use your info to make unauthorized purchases

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The merchandise will show that the merchandise is shipped and it's not. They will email you to prolong the processing time. Refusing to refund the merchandise and send a gift card for your next purchase. This company is a scam and should not be allowed to do business online. It need to be investigate. Please do not shop on this site.

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I ordered one pair of shoes from the company, then received a second email confirming an order for a second pair that I did not order. I responded immediately and asked them to correct their mistake. They replied that they could not stop the order. When I persisted, they informed me that I could return the unwanted shoes for a refund. After receiving the shoes I got back in touch for a return address and was told that I would have to pay to have them shipped to China if I wanted a refund. Additionally, the pair I did order are sized smaller than listed and need to be returned.

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Offered a product which I ordered then added one I did not. Refunded the second one. The said I agreed to the additional charges. I did not. Guess subscription service of some kind. I called and cancelled it. Only wanted to Refund half my money. This is a scam.

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I was finding a website for the phone service cuz my son is in jail this website pops up so you can use it with the other website and you had to put in a different number besides your number in order for the money to work on his account on top of it it wouldn't let me use credit card I had to use my bank account and then they only refunded me $14.99 when they actually charge me 45.99 the service does not work I tried it it is a scam

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A purchase for shoes was made on their website. A confirmation for the order came to my email under an odd email address that did not associate with a business. Another email was sent from a different email with the goldly address saying that the order has shipped. It pulled 95 out of my account from Hong Kong but the address on their website is a US address. I requested a refund because the shipment would take much longer than it was expected. I have also reached out to them multiple times and have still not received a refund. Nothing about this site seems legit and nothing about their email correspondence seems legit. They only have my debit card info and basic name/mailing address. We will purse also through our bank for a refund.

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I ordered a bike light on line. After entering credit card and shipping address, and pressing Purchase, the screen went to an error screen. I did not receive a confirmation email, did not receive the light, and my card was charged $95 though the light was 93.99. No tax was charged on the final payment page. My credit card was charged $95 plus a $7.50 processing fee because the charging company was listed in Hong Kong, not in North Carolina as the website stated.

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Bought some items from Facebook. Used messenger to communicate for the items I was buying. We messaged each other several times. Received text from bank.

4 hours later 2 attempts were declined from my account, $100, $250.

Spoke with bank and my account was protected

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Order placed for 2 small vaults. Items were paid for with a pre-paid credit card. Never received the items ordered or tracking number. Contacted customer service by email, [email protected] & [email protected], was told that the order shipped but did not provide tracking number. They have since stopped responding to any emails sent and the phone number listed is a Google account that goes unanswered

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