Sign in  

Geek Squad

Sharing is caring! Are you having problems with Geek Squad? Use ScamPulse to file a complaint.

Geek Squad Reports & Reviews (300)

- Arlington, VA, USA
Report

Family member received a false invoice for approximately $417, for an alleged auto renewal subscription to Best Buy's IT support/services. No money was taken, and false invoice appeared to come from a personal gmail account. Email invited family member to call their number if they wanted to dispute the charge. Family member called, and was asked about the type of computer used, and which internet browser was being used. Family member hung up before more questions were asked.

Useful
Reply
- Aurora, CO, USA
Report

Inv Id: #557049845463

Description: Total AV Ultimate Antivirus

Device: Mac & Windows

Tenure: 20 Months Service

Quantity: 2 (for 4 user)

Grand Total: $442.99

Useful
Reply
- Dothan, AL, USA
Report

I received a scam email pretending to be the Best Buy Geek Squad Service claiming that my 1 year plan has expired and getting auto renewed for 3 years of subscription by charging amount $249.99 from debit card. The phone number in the email googles to: Shabby Productios LLC, 4060 500 W #6, Salt Lake City, UT 84123.

Useful
Reply
- Toledo, OH, USA
Report

I keep getting emails with invoice #345970358135 stating that I owe $545.18. When I replied to the email telling them I don't have an account, they emailed me back stating "If I have any issues or I can cancel and take my auto debited amount call 815-315-0615. It has an order overview service GS-Tech 24 user 08PC lisence key nLy0GQmfjw2hCs5y. I have no idea what this is as for my auto debit it's with my bank

Useful
Reply
- Somerset, NJ, USA
Report

I received an email from Geek Squad stating they successfully renewed my Device Care until the new expiration date. This was supposedly for 24/7 tech support. I called to cancel because I did not know this service. The man on the other end tried to get my phone contact and wanted to know what kind of computer I was on. I told him to cancel immediately, and he kept stalling and then became very angry. The man sounded like a person from India. I reported the scam to my place of employment to alert the tech department and have them warn others, check my bank accounts, and fill out this form. The man from Geek was named Matteo Graves, Customer support. The email address on the invoice was [email protected]. No address was on the invoice. Therefore, I do not know where the call originated from.

Useful
Reply
- Stamford, CT, USA
Report

I keep receiving emails from someone impersonating Geek Squad, which I know is part of Best Buy. They claim that an auto-renewal has been set up and that I would be billed $448 for GSK Ultimate Antivirus software for Mac and Windows. I have never had this product. I have received this type of email 3 or 4 times. They all have come from people with different gmail addresses. I want to report this to warn others. I did not click on any links in the email. I am attaching a file with a screenshot of this fraudulent email.

Useful
Reply
- Hartford, CT, USA
Report

I was attempting to update my internet accessibility while trying to update my internet info I received an online letter congratulating me for signing up for a plan with Geek Squad for $378.84 cost, which I never ordered. I called the company to cancel, and it was taking more than a half hour with forms being filled out, and the company ANYDESK.Com asking to gain access to my computer. We reached the point where they were about to ask for banking information when my daughter said, 'Hang up! It's

a scam! It should not take all that to cancel something you didn't order.

I called my banking institution to see if any charges were placed on my account. They reported none at the time. The bank disabled my online banking until I could get my computer checked out before any possible fraudulent behavior could take place.

The person I spoke with was Robert (mo last name) but an ID number (of which I did not write down)

Robert gained access to my computer and had me download info from WWW.askdesk.com. Then I was given an online address: 1-557-694-069 and a cancellation #: *********.

After completing cancellation form I was given another number ***************-575.

I now have my online banking suspended until I can ensure that this scam has not captured all of my online information.

Useful
Reply
- Abiquiu, NM, USA
Report

Received numerous emails and texts thanking me for renewing computer protection and that in few days my auto debit will be charged $495 for one year plan. I have no idea and called given

phone number (818)528-5424 to assist with any problem. They wanted me to log onto *************** to download a cancellation form - which I refused and instead demanded they email me ( since they had my email) the cancellation form. At that point they asked me to hang up and re call them so I could speak to the acct mgr . I threatened to report them to ScamPulse.com and immediately they said they’ll cancel from their end snd hung up.

Useful
Reply
- Shelton, CT, USA
Report

Email said that I was going to be charged about $440 for malware products that was supposedly already on my computer. I called the number that was to be used to initiate a refund. That person wanted me to go to a website that began with BBB. After that it did ask me to download a file.

Useful
Reply
- North Ridgeville, OH, USA
Report

He sent an email with an invoice attached for payment of a years subscription to the Geek Squad. I have checked all of my accounts and I have not seen this activity

Useful
Reply
- Cabin Creek, WV, USA
Report

The email said that I had been renewed for a service that I didn’t sign up for. So when I told her that information she asked for my name and I gave it to her then she said it looks like you have been scammed from another country and I need you to download this app so that I can remote into your phone and fix the information. I used to work for an IT helpdesk, and I’m not a fool so I said no thank you hung up. But head up in an elderly person or someone that didn’t know what to look for in a scam. This could’ve been really bad.

Useful
Reply
Report

Received an email stating that 365.99 would auto deduct for my Geek Squad subscription.
Order Copy Invoice

Useful
Reply
Report

They emailed me stated that they are the geek squad, and I owe them $150.99. I never did business with geek squad. I fix my own electronics!!

Useful
Reply
Report

I keep getting emails from geek squad saying they are going to take money out of my bank account.

I have never used their service and have never given them my banking info.

Useful
Reply
- Monroe, MI, USA
Report

An email came to me saying my subscription had been renewed

Useful
Reply
- North Haven, CT, USA
Report

We received this email this morning, but do not have any accounts with the Geek Squad. I called the number to cancel the subscription and was told by a man with an Indian accent that we have had this account for "a long, long time". He then instructed me to open a Google browser and started to dictate an online address. It was then that I said, "I don't want this." and he hung up.

Useful
Reply
Report

Received an invoice stating that a one year membership will renew for the amount of $419.99 which will be automatically debited from my account.

Useful
Reply
- Oroville, CA, USA
Report

I am sent a bill thru the email, &it say that I paid for something,then they give me a balance of what I owe, I had a different one earlier,about saying I paid for a phone& I owe a balance. I emailed them back,&say it was not me,it was someone else. Then I get this.

Useful
Reply
- Knoxville, TN, USA
Report

see attachment for letter received by email. Received an email stating the following:

Your personal Subscription with Geek Squad will expire today. The Subscription will be auto renewed . Hope you are happy with the services. in case of any further clarification or to block the auto-renewal service contact to our customer support team: 1 (888) 891-8199.Renewal Amount $399.99

Useful
Reply
- North Brunswick, NJ, USA
Report

They send out an email telling someone that they have ordered services and they have deducted money from their account and you can call within 24 to 48 hours to receive a credit. When you call them they ask you for your name and your information. I tried just giving the invoice number and the person started to hang up on me. I called several times and the person continues to hang up. Seems like they’re trying to get my information so they could try to steal money from my account

Useful
Reply
Check fields!

Report Geek Squad


Upload here Increase visibility and credibility of your review by
adding a photo, document or video
Submit

Geek Squad Contacts

Geek Squad associated photos:


Address:

1307, East Geffer-son Lane, Suite 301 Los Angeles CA, USA 90091

Phone:
+1 (858) 432-6575 0 0
+1 (888) 538-3701 0 0
+1 (805) 317-6425 0 0
+1 (805) 633-0553 0 0
+1 (256) 270-1120 0 0
+1 (866) 416-8381 0 0
+1 (866) 292-2043 0 0
+1 (858) 367-9549 0 0
+1 (800) 421-4933 0 0
+1 (510) 323-2651 0 0
+1 (321) 225-5622 0 0
+1 (541) 909-1441 0 0
+1 (804) 876-0247 0 0
+1 (888) 738-7160 0 0
+1 (802) 466-6734 0 0
+1 (410) 929-7662 0 0
+1 (888) 208-4974 0 0
+1 (844) 487-1153 0 0
+1 (843) 639-4447 0 0

E-mails:
Sign in to see

If you know any contact information for Geek Squad, help other victims by adding it!

Add new contacts
| A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New