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Geek Squad Reports & Reviews (318)

- Hialeah, FL, USA • Oct 20, 2026

An email from "Sherry Tate" (sajeela[.]aslam0164[@]gmail[.]com), subject Account Log Notification: Ref #BL7859ET, is a fake Geek Squad receipt for a "Hacker Countermeasure Shield (Five Years)" plan, 523.99 dollars charged. It tells you to call +1 808-459-6950 to dispute or cancel. Geek Squad did not send it. Callers are walked into a fake refund and asked to install remote-access software and log in to their bank. Do not call. Emails are defanged: [.] is a dot, [@] is @.

- Suffolk, VA, USA • Sep 24, 2026

Got an email saying I was renewing my subscription with Geek Squad as I had already had them for the previous 2 years. I have never had Geek Squad. They wanted me to fill out some forms. I refused. Then, I told him he was a scam and then he proceeded to swear at me and I hung up.

- Ventnor City, NJ, USA • Sep 01, 2026

I received an email from a company claiming to be a tech support company by the name of Geek Squad. The email stated that I had a subscription that would automatically renew on 8/21/26 for the price of $414.46. I called the number in the email, the agent said that I may have been a victim of identity fraud. For some reason, he said he needed remote access to my desktop to fix the issue. He then asked who I banked with and began to work remotely in my desktop but I was not able to see what he was accessing. This took place roughly two weeks ago. I used my desktop today and they still had access to my computer! I am afraid that they may still have capability to use my identity illegally. I'm kindly requesting for someone to please look in to this matter, Thank you in advance.

- Roscommon, MI, USA • Aug 10, 2026

For years now I've been receiving emails from the Geek Squad. The emails are never actually addressed to me personally, but they come to my primary email address, and I'm tired of it. The emails are invoices for software product that I've never ordered, and I just want them to stop.

I've blocked several, but they just keep coming from different senders.

Today, I finally decided to call the number for their "help desk" and a man of what I'm guessing to be Indian descent, named "Mark" said "Geek Squad, how may I help you?"

I said "Mark, I'd like you to please take my email off of your list." to which he replied, "alright, thank you for your time" and hung up on me.

The name of the person I believe the email was actually meant for, is Marjolaine Zulauf, but it was MY email address they used.

I'm tired of this, and I wish someone would shut this scam down.

- Bayonne, NJ, USA • Aug 05, 2026

Brice Fremont invited you to Geek Squad Protection Plan| Amount $401.89 has been auto debited.

- Columbus, OH, USA • Jul 30, 2026

Email received from [email protected]: Geek Squad

Transaction Date: Thursday, July 30, 2026

Transaction : 561613834

Membership ID: 90979

The renewed subscription is now reflected in your account records.

Hi Info,

This notice is provided to inform you that your Geek Squad membership is nearing its scheduled renewal period. Based on the payment preferences currently linked to your account, an Auto Debit transaction of USD572.66 is set to be processed for your upcoming 2-Years membership term.

Customer Transaction Record:

* Active Membership: ShieldFusion Max

* Registered Units: 1x

* Membership Duration: 2-Years

* Billing Type: Auto Debit

* Scheduled Charge: USD572.66

If you wish to review your membership information, modify your billing preferences, or require assistance before the scheduled transaction is processed, please contact our customer support team at +1 (865) 398-3810.

All the best,

Geek Squad, Inc

- Petersburg, VA, USA • Jul 29, 2026

Received an email from a ROBIN DICKEY actually from [email protected]

Fake auto renewal invoice demand for Geek Squad aka impersonation of Best Buy.

Stated you must call within 24 hours to cancel or you will be charged auto renewal fee. Had a fake invoice attached to "download."

Scammer had my email address and some other persons name attached to it.

Contacted Best Buy, and I have nothing with them and forwarded to their abuse department per their request.

I did not speak with anyone, but did download and then delete the attachment to see what it was about. Hope I didn't open a door doing that.

- Paterson, NJ, USA • Jul 16, 2026

I call this "Geek Squad" because i received a email from a Ricardo Potts, and results this person claim they are The Geek Squad, and that person did a transaction on my account. And those persons told me if i have the app: WhatsApp, they're going to call me there, they was insisting on me to open my App, and i refused, and i hangout the phone and i blocked them.

And i have more proof.

- Hazlet, NJ, USA • Jul 15, 2026

Email received from sender with a pdf attached "invoice" about automatic renewal for Geek Squad. I do not have a membership with Geek Squad.

Telephone number was answered "Geek Squad" and when I spoke about the email and that I thought it might be a scam, he hung up.

- Piscataway, NJ, USA • Jun 30, 2026

Email showed an invoice for Geek Squad Professional for a 2 year renewal. It stated my bank account will be automatically deducted within 24 hours along with a number to call if this was unauthorized

- Pensacola, FL, USA • May 04, 2026

I received an email supposedly from Geek Squad saying I had been billed for 2 years of service.

- Hornsby, TN, USA • Apr 15, 2026

I received an email from a Lavada Cummerata claiming to be from Geek Squad, and she sent me an invoice wanting me to pay the amount on the invoice. The problem: the name she sent it to wasn't me, but it was my email address. Now on the invoice, it had my name and email address. So my information was stolen.

- Piscataway, NJ, USA • Apr 07, 2026

They are using my email and have a different name so that I have to call them give they my information for them to refund the amount and that is how they get into your bank

- Panama City, FL, USA • Apr 01, 2026

Email sent today from [email protected] saying I paid for a subscription to "Geek Squad" the phone number is 1(805) 694-3163 out of CA but the people who answer sound like India or Pakistan.

- Jeffersonville, GA, USA • Mar 11, 2026

rom: jml von [email protected]

to: ***************** date: Mar 11, 2026, 11:14?AM

subject: Thank you for Your Invoice

GEEK

SQUAD

Order date: Wednesday, March 11, 2026

Order Id: ORD-********

Subscription Id: *********** Subscription will renew automatically

Dear jml von

Thank you for being part of the GEEK SQUAD Service community for 3 Year years. Your trust and loyalty are sincerely appreciated.

Your annual subscription has entered its next service period.

Order Summary

Order item: PC Support

Tenure: 3 Year

Renewal Amount: $699.99

Terms & Conditions:

Your plan will renew automatically. For any updates or help, please reach our support team at (804) 807-9810/(805) 366-7325

(c) 2026 GEEK SQUAD, LLC.. All rights reserved.

- Nashua, NH, USA • Mar 09, 2026

Geek

SQUAD

BEST BUY

Total Amount: $518.20

Date: Monday, 09 Mar, 2026

Geek Squad Total tech One Year Subscription Renewal

Your subscription to GEEK SQUAD will be renewed today. If you wish to disable the auto-renewal service, Call now: +1 804-391-8633

Customer ID

Reference NO

2026_146133EWYH_GS

Contact Us

Description/Plan: Geek Squad Total tech (One Year Subscription)

If you did not authorize this charge, you have 24 hours to do so. Please contact our customer service to cancel and receive an immediate refund for your annual subscription. +1 804-391-8633

This email is sent from an account we use for sending messages only. So if you want to contact us, don't reply to this email - we won't get your response.

Instead, Call us.

Thank you very much BEST BUY

GEEK SQUAD RENEWAL TEAM Customer Support: +1 804-391-8633

- Mount Vernon, OH, USA • Mar 05, 2026

I received an email from Geek Squad saying my renewal for $580.20 would expire at midnight. I called the number they provided, (866) 407-6118, and it was a foreigner.

- Mount Vernon, OH, USA • Mar 05, 2026

I received an email from Geek Squad saying my renewal for $580.20 would expire at midnight. I called the number they provided, (866) 407-6118, and it was a foreigner.

- Mendham, NJ, USA

I got an email from the Geek Squad wanting a fee for yearly technical help. My husband had used them in the past, I thought it was legitimate. I tried to contact them to let them know we were not interested in renewal. They sent some attachment (invoice?) which I could not open. They wanted to get into my screen to help me. I said no (DENY). They repeatedly called me on my phone. 7 times. I blocked them.

Husband said he used their services years ago.

- Milmay, NJ, USA

Tech support for Mac and windows for 6 users. Text support extended for 2 years. To complete payment process supply UP to 24 hours for your bank record statement.

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1307, East Geffer-son Lane, Suite 301 Los Angeles CA, USA 90091

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