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Geek Squad

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Geek Squad Reports & Reviews (301)

- Hewett, WV, USA • Feb 23, 2026
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Start with am email stating I was billed 492.99 for Geek Squad services. I replied to cancel it. Then asked me for my phone number the called from 4154236379 gave me the name ALEX TURNER ID NUMBER 0957530. He asked why I wanted to cancel. After he said the only way to receive the refund was to follow the instructions he sent on my email .I hit the link and the next thing they took control of my computer. The had me type in the amount of the refund. I accidentally added an extra number

They instantly sent it to my bank

Then they became demanding the extra money be refunded. But the only way was to buy gift cards for the amount. I said ok but went to my bank and they stopped it by closing my account. I have spent a week getting everything straight.

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- Mendham, NJ, USA • May 16, 2025
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I got an email from the Geek Squad wanting a fee for yearly technical help. My husband had used them in the past, I thought it was legitimate. I tried to contact them to let them know we were not interested in renewal. They sent some attachment (invoice?) which I could not open. They wanted to get into my screen to help me. I said no (DENY). They repeatedly called me on my phone. 7 times. I blocked them.

Husband said he used their services years ago.

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- Milmay, NJ, USA • Apr 02, 2025
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Tech support for Mac and windows for 6 users. Text support extended for 2 years. To complete payment process supply UP to 24 hours for your bank record statement.

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- Fairfield, CT, USA • Mar 13, 2025
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An email was sent with the subject line: invoice. It was from: Tdfhd and their email address is [email protected]. I went to "view raw message" (which was to longest I have ever seen as it took over 1 minute by scrolling and highlighting it (to copy) before I got to the bottom. I went back to the email and used FORWARD. I inserted the copied raw message and emailed it to Gmail and Google, as they were the only ISP I could find in the raw message. I would forward it to you but there is no place to email to it too that I could find.

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- Jacksonville, FL, USA
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My name is ****** ***** someone used my account with some geek squad ************ account and i dont have this or used them and they charge me $375.99 and its nothing on my cell phone and iam asking you to look into this thanks p.s i didnt order this

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- Glenview, IL, USA
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I received an email from [email protected] with an attachment (subject: [My first name], on 21 Feb 2025 by Lauren D Foster).

The attachment says "Subscription Confirmation".

"on 21-February-2025, a $247.48 will be debited rot your credit card for extending your Geek Squad PC Security subscription. The money that was taken out of your account will be returned to it within the following 24 hours if you decide not to cancel the auto-renewal service or if you have any questions. You can contact customer service here if you have any questions. +1 (828) 800-2023.

This email serves as evidence that you intend to pay Geek Squad's $247.48 annual cost for computer security services after 21-February-2025. The subscription will automatically renew every year if it is not canceled within 24 hours of its expiration."

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- Chicago, IL, USA
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The email was sent at 1136 saying I'd be charged $379.99 for a 4yr subscription renewal. I never had a subscription with the GeekSquad. The company used my first and last name as the email address and didn't have a website or address.

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- Nashville, GA, USA
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Received an email saying my computer protection had been updated. I had been billed 310.37 and to call if this was not correct to receive a refund. Noticed syntax was off and address seems suspicious. Called but then hung up. They called me back but I did not answer.

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- Dayton, NJ, USA
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I received an email from Geek Squad that said I was charged $333 for a 36 month subscription that I've never used Geek Squad never signed up for Geek Squad and it gave the number that I provided above to call within 48 hours if I did not authorize this charge. I called the number the first person hung up on me then I called back and the second person whose name was Darren said that he needed to hang up and have his supervisor call me back whose name was Jack and he wanted me to go to the Play store and download something and I said absolutely not I feel that this is a scam I requested the last four numbers of the card that they charged the $333 to they said that they could not reveal that information but if I downloaded this thing from the place store they could refund me my money I said absolutely not this is happened I feel that this is a scam and they hung up the phone on me I do have the entire email and I don't know what country it's from the email that I put in the chat box above that it came from is not a legitimate email but they were Indian I don't know if it comes from the United States or India or but I'm in the United States and I would and will like to call during your business hours and I would like to forward the entire email to you. I do believe I covered the information about the scammer the product they were trying to find out if I was on my computer or my phone what device I had and they were trying to refund my money but wouldn't give me the last four numbers of the card used and I don't even have a card that has $333 on it I do believe that they were trying to get me to download something so they can get more of my information and then get money from me. When I said that I'm not downloading anything and I believe that this is a scam he hung up the phone on me.

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- Ypsilanti, MI, USA
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I received an invoice for $599.99 for a 2 year Geek Squad Elite Tech Membership it said it was Best Buy Inc and they withdraw the fee from my banking account and im afraid because im 64 on disability I dont know how the got my name and email address its really scary

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- New Haven, CT, USA
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Me.vin Shorter claim to be Threat Soluton with a invoice # 3788701

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- Glenview, IL, USA
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They wanted me to go to some website but I refused. They were told they would be reported to ScamPulse.com and/or the FBI and hung up.

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- South Bound Brook, NJ, USA
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was transfer to a Daniel Christopher i was trying to get back 600 from a renewal subscription i did not order I was scared he sent email from ScamPulse.com that a arrest warrant would be served I in error typed 5000 instead of 500 i was told tom take gift card i submitted a 1000 dollars thrn sent 2700 using bit coin.. somehow they transfered money from my one account now i am short for medicare payment and mortgage please how can i get my cash back

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- Wheeling, WV, USA
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Periodically I received a transaction invoice listing:

Your transaction: 58AE4116-SX35455744

Merchant trans: 45X97456879658436785640

Purchase Date: Oct 22,2024

Geek squad Plan: 3 year subscription

Trans status: approve

invoice ID: QEDCE6435767

Amount: $899.99

Customer Service: (828) 483-1475

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- East Lansing, MI, USA
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I called phone number (520 689 4438) shown on email for Geek Squad computer protection of $398.98 to cancel protection. I should have called the official Geek Squad number in my phone to check if this was valid first but l forgot to do that. I figured out it was fraud when they asked me to go to CVS and send them a gift card for the money. I called my account we were using first (BANK OF AMERICA) and closed my debit account and opened a new one so they couldnt take any money. Unfortunately, now they have my SS # too.

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- Germantown, OH, USA
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Received an email with my name and email on it. What made suspected it was a scam it had miss spelled words and it did not make sence.

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- Colts Neck, NJ, USA
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I have received multiple attempts from this company. I called on first occurrence and told person I did not subscribe to this service. He was attempting to get my personal information to check my account, which I explained I did not have.

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- Edison, NJ, USA
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Geek squad sent me an receipt for service for anti virus for my computer. I do not own a computer or contacted them to agree for services.

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- Detroit, MI, USA
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Received invoice from fake Best Buy Geek Squad company congratulating me on my new 2 year service that they will be debiting my card for in the amount of $572.99. I called the number on the invoice and informed them I have never purchased any services from them and I would be reporting the incident to the fraud department of my bank. The rep then yelled at me, told me to do whatever I want, and hung up in my face. They would not confirm what financial information of mine they had, they actually tried to get personal financial information from me to "confirm" mu account. I reported the company to all of my financial institutions.

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- Riverton, UT, USA
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"Invoice Number Order ID: 833469663423430 Date : 29th February,2024 Customer Support :+1 818 539 0158 !!This is a Final Reminder!! This is an auto Debit and will appear in your account within 4 hours. Purchased Items Contact our Customer Support forRefund: +1 818 539 0158"

"Whether you are a fan of movies, TV shows, documentaries, or sports,

we have curated a diverse collection that caters to all your

entertainment needs.

We have partnered with renowned studios and content creators to bring

you the latest and greatest in the world of entertainment.

Furthermore, we have implemented personalized recommendations based on

your viewing history and preferences.

Our advanced algorithms analyze your past choices and suggest content

that we believe you will love."

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Geek Squad Contacts

Geek Squad associated photos:


Address:

1307, East Geffer-son Lane, Suite 301 Los Angeles CA, USA 90091

Phone:
+1 (858) 432-6575 0 0
+1 (888) 538-3701 0 0
+1 (805) 317-6425 0 0
+1 (805) 633-0553 0 0
+1 (256) 270-1120 0 0
+1 (866) 416-8381 0 0
+1 (866) 292-2043 0 0
+1 (858) 367-9549 0 0
+1 (800) 421-4933 0 0
+1 (510) 323-2651 0 0
+1 (321) 225-5622 0 0
+1 (541) 909-1441 0 0
+1 (804) 876-0247 0 0
+1 (888) 738-7160 0 0
+1 (802) 466-6734 0 0
+1 (410) 929-7662 0 0
+1 (888) 208-4974 0 0
+1 (844) 487-1153 0 0
+1 (843) 639-4447 0 0

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