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Geek Squad Reports & Reviews (284)

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Every month I recieve an email from a new gmail address to my business email but it says to: [email protected]

there is a fake monthly payment from "Geek Squad" saying that a visa ending in xxxx has been billed for a random amoount over $300 dollars and it says Product: advanced subscription

payment method: debit card audo

with the amount the date and the reference ID qith a paragraph of more mumbo jumbo.

when you call to ask why you've been charged and what card they've charged and how to cancel they try to make you download an app "ANYDESK" app to continue to cancel.

I knew it was a scam, i more or less wanted to see if they had actually charged our business card.

I am on here just trying to let people be in the know.

These men are foreign with thick accents and they are very hard to understand. they do not speak fluent english.

I hope no one falls for their scams

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I received an email saying I was gonna be charged $389.99 fo annual membership. I never signed up for. I called the number. He told me I signed up 2 years ago and had my name. I said I never signed up. He said to turn on my computer so he could cancel it. When I said I don't use the computer he hung up on me.

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See attached. I don't have this service, and do not have an account with Geek Squad or Best Buy.

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Received an email stating the below:

Good Day, Customer

We appreciate you being a Geek Squad customer. Your order for a subscription was submitted successfully. The card associated with your account was used to make the Geek Squad Firewall Subscription transaction. Within 48 hours of the subscription, the $299.99 sum will appear in your account.

I have never signed up for any Tech Support service nor reached out to "Geek Squad". They're attempting to spoof a real company.

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Email stated that I had been charged for a service. When I called they wanted access to my computer and I told him NO. He insisted and I told him NO. Then I informed him that I was contacting the ScamPulse.com and filing a complaint and he made up a bogus claim that I bought the service in 2019 from Best Buy. I don't shop at Best Buy. Hung up on him.

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Scammer sent and email stating that order was ready. Annual Membership powered by Geek Squad. Price 260.6 no sales tax. client ID 7713102; transaction id TNI8332KK55168ZQ. I asked them to cancel the membership because I did not place an order and they want to sign on to your personal computer. and cancel. .I read about this with an older lady where they took out loan on her house and everything.

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This e-mailer said that money would be taken out of my account for an order that I never placed. The amount was $ 249.00. The e-mailer is a total stranger.

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They email you about a reoccurring charge for a subscription you didn't sign up for and try to get your information over the phone when you try to cancel. They go by Geek Squad, but are not affiliated with the real one and use similar colors in logo, but not the official logo.

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I received this email. None of it is true. They want to 'remove' the charges, once you give them your bank account:

Payment Processed to GEËK'SQUAD

Dear Customer,

Thank you for your order.

Please review your payment amount below, we have attached a PDF detailing your order invoice and terms of your subscription.

Contact Support +1 802 214 3434 Reach out to us anytime. We'll be happy to help you.

------Product Details: ------

GEËK'SQUAD® Network Security - Auto Renewal 3 Years subscription

Invoice Number: GT~6988450

Invoice Date: 08/09/2022

Payment Method: Online

Amount: 349.99 USD

We have charged you 349.99 USD for the next 3 Years subscription. We tried to contact you on your registered Phone number, Deduction of amount will appear on your bank account within 48 hours.

If you have any Question or Wish to cancel the Renewal, Please connect us on +1 802 214 3434

Sincerely,

© 2022 GEËK'SQUAD - All Rights Reserved

+1 802 214 3434

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Made the mistake of answering this call which showed the area code in which I live and it was a recording saying they would continue my Geek Squad coverage (which I have had in the past) in the amount of $369 I think it was by me hanging up or I could press 1 (I think it was 1) if I had any questions. So I knew I didn't want to press 1 and I was afraid to hang up because that gave them tacit approval for a transaction I didn't want! Made a phone call to my bank to see if any transaction like that was occurring. Made a call to my Best Buy card and to Best Buy subscriptions before I felt, finally, that my hanging up did not automatically take money from me!

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Email stated: Dear Customer,

Thank you for being a member Geek Squad Department Your membership request has

been successfully placed. The membership fund was charged from the card linked with your malware account. The $399.99 amount will be reflected in your account within 48 hrs of the subscription.

Please find the order summary below:

Order Date: July 28, 2022
Order ID : #MLD-9961
Product: Geek Squad Firewall Protection
Quantity: 1
Tenure: 3 Years
Amount: $399.99 USD
Payment Summary: Successful

Review your receipt and get started using your product.
You have 24 hours from the date of the transaction to open a dispute.
Thank you for your order - Order No: #MLD-9961

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Billed for purchase of identity theft protection for one year at a cost of $275.51 from Geek Squad. Of course, no purchase was ever made.

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A. Email requesting permission to continue service for 474.97 per year

You have to fill out some form over phone only to stop charges

Asking me personal questions

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Received an email stating that my order was being processed for a 5 year renewal of a computer protection annual membership, and charged $679.99 against my account.

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You will receive an email notifying that you signed up for Geek Squad. I called to investigate and cancel subscription which I had no knowledge of setting up. The scammer will ask you to get on a computer or laptop to send you a form and they will walk you through it of filling out the form to get a refund. I questioned the scammer of how did they get my banking or credit card to even set up in order to get a refund in the first place. Right away I told them that I was going to tge Geek Squad at Best buy and to my banks to alert such transactions. The scammer tried to convince me that that would not be necessary.

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I rcv'd an email from Roland Lavoie

[email protected] showing a Reciept(miss spelled) Id #GK2805686735

to review details for Complete Protection

and PC Optimizer acct Id.gsk.live.K5MNsp

Item: GSK Network Pro amount $336.00 taken out my acct. To cancel, I called 1-888-428-1385. A male with an India acct answered, he identified himself as Mark William, telling me he had to send me a Cancellation Form..go to my computer so he can walk me through the cancellation or the monies would not be cancelled. I told him I did have the computer. I don't use it, it's packed away. He then asked how do I read my emails, I said on my phone. He asked what kind of phone...Android, Apple. I said Android, he then askedmodel, I said Moto G. He tells me to go to Play Store (I didn't understand him so I asked him to spell it. He spelled Play Store. I say oh, Google Play Store, he says yes. Type quick support in Search. I do this a set of numbers come up... I give Mark the numbers 797853841. He repeats them back and I see "Pls connect to my device by opening: https://start.team viewer.com/797853841. At this point, I hear him saying don't do anything...I then hang up- feeling like I just SCAMMED! I AM A VICTIM AND I DON'T LIKE IT! PLS STOP THESE PEOPLE. I have screenshots of email from Rolande Lavoie, Quick Support app

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contents of email received from:

Hsjsh Xbb

ajh******gmail.com

Invoice No

Invoice Date

#58376J***66

07/20/2022

Description

Quantity

Unit Price

Amount

Wi-Fi- Blast

1

$414.20

$414.29

note to recipient(s)

Subtotal

414.20

Thanks for your business

Taxes

0.00

Total

$414.20

Issues With this transaction?

NOTE: THIS REPORTED ON LINE COMPUTER SERVICE SCAMMED ME TWO YEARS AGO OUT OF $ 499.99

I solicited their support, thinking that they were Geek Squad owned by Best Buy. THEY ARE NOT

They took control of my computer for 1/2 day, claimed that there were malicious viruses on my computer and charged me to add Webroot and Malbytesware software. They did not correct my wifi access problem with turned out later to be a hardware issue with my laptop (another computer repair company fixed my computer). Their 499.99 charge reportedly was for 2 more years of tech support which I never used, thinking that their company was going to steal info from my computer.

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They keep emailing me invoice 389.99

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I received an email saying - Order Processed for an annual subscription for Geek Squad Antivirus protection and there was a receipt attached, which noted Geek Squad. The email didn't come from a business but I responded and said to cancel as I didn't make this purchase. I followed- up with a phone call to the number on the receipt and they asked me "did I want to cancel or purchase". My response was, that I didn't purchase anything so I have nothing to cancel. The person ( male middle eastern accent- Arab) repeated the same question and then hung up.

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Here is the entire e-mail. They want you to call them so they get your phone number. I have no re-occuring charges on anything.

Autømatic Charge Processed Successfully

Hêllø - my e-mail was here

The new e-bill is generated for this year Device and Network Shield Protection service - bill no 4666290GB.

This is to notify you that your last year subscription is expired so we've renewed the services as authorized by you.

As per your instructions, the automatic debit is still active and your nominated payment mode charged with $ 379.88

Subscriber's Unique Id : 887SC96754D

Service Seller : Geek@ Squad Corp

Plan Tenure : July - 13 - 2023

Start Date : July - 14 - 2022

Total Cost : $ 379.88

To know about your active subscription plan or cancel auto debit charges - kindly Contact # +1 (859) 755 4490

This is a recurring charge which will be debited annually - in case you wish to cancel all charges and get full refund please do so within 2 business days.

David Miller

Consumer Support & Service Team

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Geek Squad Contacts

Geek Squad associated photos:


Address:

1307, East Geffer-son Lane, Suite 301 Los Angeles CA, USA 90091

Phone:
+1 (858) 432-6575 0 0
+1 (888) 538-3701 0 0
+1 (805) 317-6425 0 0
+1 (805) 633-0553 0 0
+1 (256) 270-1120 0 0
+1 (866) 416-8381 0 0
+1 (866) 292-2043 0 0
+1 (858) 367-9549 0 0
+1 (800) 421-4933 0 0
+1 (510) 323-2651 0 0
+1 (321) 225-5622 0 0
+1 (541) 909-1441 0 0
+1 (804) 876-0247 0 0
+1 (888) 738-7160 0 0
+1 (802) 466-6734 0 0
+1 (410) 929-7662 0 0
+1 (888) 208-4974 0 0
+1 (844) 487-1153 0 0
+1 (843) 639-4447 0 0

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