ReservationDesk.com 2026 Reports & Reviews

ReservationDesk.com Reports & Reviews (13)

• 49 min ago

$790

This site pretended to be Holiday Inn. I called they made it sound like they were the hotel. They confirmed my booking. Luckily, I called ahead of time to find out the hotel didn't have the confirmation of my reservation. I called this business back and all they could offer was a refund, leaving me high and dry to find a room the day before arrival. Naturally, all rooms were booked up and I'm stuck paying double the price. I was also charged by the Holiday Inn on my credit card

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- Pineville, LA, USA • Oct 20, 2026

Phone: (850) 477-7155
Website: reservationdesk.com
Country: United States
Total money lost: $157.78
Type of a scam: Online Purchase

Hotel booking scam after hurricane destroyed hotel

A hurricane hit Pensacola on October 7, 2026, and destroyed the roof and facility at Quality Inn and Suites Bayview in Pensacola, Florida, but I had no idea the hotel was destroyed. A friend needed a room to stay in on October 11, 2026 - October 12, 2026. When I phoned the hotel I was automatically connected to ReservationDesk.com. The man who answered the phone was more than happy to book a room and take my credit card information and emailed a confirmation. When my friend arrived at the hotel, he could see the tremendous damage that was done. I immediately contacted the hotel only to be put on hold for extended periods of time and be told a cancellation could not be done. My credit card was run and the charges processed. They have since tried to run my card twice. Fortunately, I quickly realized this was a scam and cancelled my credit card. After much research, I have learned that Reservationdesk.com is a front scam operation for HighBed, which is Letsfly HighBed in Beijing, China

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- Detroit, MI, USA • Jul 20, 2026

Phone: (800) 434-1659
Website: reservationdesk.com
Address: UT, USA
Email: [email protected]
Country: United States
Total money lost: $818.24
Type of a scam: Online Purchase

Misleading hotel booking website

I went to what I thought was the Embassy Suites by Hilton Houston near the Galleria website. They posted the booking information on the hotel website.

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• Apr 20, 2026

Website: reservationdesk.com
Address: AB, CAN
Total money lost: $255
Type of a scam: Travel/Vacation/Timeshare

ReservationDesk.com refused refund for hotel booking

Website claimed a hotel booking was fully refundable if cancelled within 24 hours. Tried to cancel within 1 hour; receipt stated cancellation cut off date was THREE DAYS PRIOR to purchase date. Reported as fraud to credit card and they did pursue the refund.

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- Seattle, WA, USA • Apr 13, 2026

Phone: (833) 372-0631
Website: reservationdesk.com
Address: WA, USA
Email: [email protected]
Country: United States
Total money lost: $1,400
Type of a scam: Travel/Vacation/Timeshare

ReservationDesk.com impersonated Hilton Waikiki with false promises and overcharged me

Hello, I called to make a reservation with the Hilton Waikiki and this number as “reservation desk” popped up. The customer service agent pretended to be the Hilton hotel and made false promises about the rooms and my stay. I was over-charged for the rooms by $1400 and now it is unclear when I arrive to the Hilton what they booked for me. Reservation Desk promised adjoining rooms, a free airport shuttle that does not exist, free vouchers for the facilities and there are no vouchers, a roll away bed free of charge (Hilton charges). Reservation Desk is very sneaky and corrupt!

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- Milford, CT, USA • Mar 02, 2026

Phone: (800) 727-9059
Website: none
Address: 4700 W Daybreak Pkwy, South Jordan, UT 84009, USA
Email: [email protected]
Country: United States
Total money lost: $75.56
Type of a scam: Retail Business

Jeffrey booked a hotel and we were overcharged and lied to about taxes.

Jeffrey book a hotel room from ReservationDesk.com and charged us too much, lied about taxes. The email was [email protected]. Priceline is the company. The total was $75.56.

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- Kingsport, TN, USA

Phone: (844) 763-0104
Website: www.reservationdesk.com
Email: [email protected]
Country: United States
Total money lost: $500
Type of a scam: Online Purchase

Scam Description – Reservation Desk Fraudulent Charges & Deceptive Practices

I was scammed by Reservation Desk, a deceptive third-party travel service that misrepresented its pricing and overcharged me.

I originally booked my flight through Booking.com and later called what I believed was their customer service to modify my return flight. Instead, I was connected to Reservation Desk, an unauthorized third-party service.

The agent I spoke to quoted me $389.20 for the flight change, which I agreed to. However, after the charge was processed, I discovered I had been billed $500—an overcharge of more than $110 that I never authorized.

This unauthorized charge caused my bank account to go into deficit, leading to additional fees. When I contacted Reservation Desk to resolve the issue, they delayed, misled me, and provided conflicting information. Instead of refunding the overcharge, they stalled the process and refused to take responsibility.

When I demanded a full refund, they refused. Instead, they offered to cancel my flight and give me only $300 back—meaning I would lose my flight and still be out money. This is a clear case of fraudulent business practices and customer exploitation.

Evidence I Have:

Call recordings where they quoted the wrong price.

Emails and screenshots showing the original charge agreement vs. the actual charge.

My bank statement showing the unauthorized charge and its financial impact.

Why This Matters:

Reservation Desk is scamming customers by misrepresenting pricing, overcharging, and then refusing to correct their mistakes. Their deceptive business model is causing financial harm to consumers, and they need to be held accountable.

I urge the ScamPulse.com to investigate Reservation Desk and warn other consumers before they fall victim to these fraudulent practices.

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- Simi Valley, CA, USA

Phone: (800) 434-1659
Website: Reservationdesk.com
Address: AZ, USA
Email: [email protected]
Country: United States
Total money lost: $213
Type of a scam: Other

I called this place but i was under the impression it was the hotel. I was originally looking to booking a reservation on booking.com. Somehow i unknowingly contacted them. They knew which hotel i was calling about and said it was full but they had thier sister hotel we could book at so i did that. They confirm the total was $425. I booked around 7pm for the next night. We have just gotten into AZ when i booked it. It was late and the kids were hungry. So we went to eat and got to our first hotel and went to sleep. It wasn’t until the next night that i checked the confirmation and realized they charged me 195 for tax and fees plus 17.99 for their booking services. I was never provided the quote when i asked for the room total and provided my credit card information. The $425 matched what i was seeing online so i agreed. I filled a complaint and they said they reviewed the recording and i was correctly quoted. I asked for the recording because i know i would not have booked through them. They have not provided it or responded to me. I have searched online about this company with many similar complaints.

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- Brockton, MA, USA

Phone: (833) 608-1652
Website: www.reservationdesk.com
Address: 4700 W Daybreak Parkway Suite 100N, South Jordan, UT 84009, USA
Email: [email protected]
Country: United States
Total money lost: $18
Type of a scam: Other

I was misled in a Google search and ended up calling ReservationDesk.com, thinking I was calling the hotel I searched for instead. The man who helped me pressured me to book a hotel immediately and assured me all charges and all fees were refundable but when I received the confirmation email (with incorrect number of guests and beds), it specifies that the fee I specifically asked about was in fact NON-REFUNDABLE. I attempted to call them back numerous times and nobody would answer the call. Once, I waited on hold for an hour! I was finally able to reach someone several days later and disputed the charge with the man answering the call. I was told it would be escalated after they listened to my previous recording. The man refused to send me an email as a confirmation for me but said I would receive an email from his superiors with their decision in 7-10 days. I notified my credit card company and finally got a refund but never any promised email.

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- Camden, AR, USA

Phone: (844) 203-4012
Website: reservationdesk.com
Address: 4700 W Daybreak Parkway Suite 100N, South Jordan, UT 84009, USA
Email: [email protected]
Country: United States
Total money lost: $728
Type of a scam: Travel/Vacation/Timeshare

Called to make a reservation. The agent booked the wrong hotel. When I noticed the mistake from the reservation confirmation I called back. I was told I would be refunded the $713.98 for the change and the $14.99 booking fee since it was their mistake. I was also told I would receive it in 24-48 hours. That was 8/13/2014. I called back on 8/18/2024 and have been on the phone for hours. They are now saying they will review it and it could take 5-7 days before they determine whether or not they will refund me. This is a scam. I spoke with several agents/supervisors. They provided a fraud line which I called. It was not a fraud line but just another “customer service” line. I was told by this agent (Adinel) he would call and the wrongly booked hotel and see if they would refund the charges and that he would call me back. I did receive a bogus call back but there was no one the line. I continued the call until it was finally disconnected.

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- Columbia, SC, USA

Phone: (833) 435-0486
Website: reservationdesk.com
Address: UT, USA
Country: United States
Total money lost: $18
Type of a scam: Other

The company intercepts internet hotel search inquiries online, and directs customers to a phone number that is not the hotels own reservation number, but instead, a third party travel company calling itself "reservation desk", deceiving the customer into believing that they are dealing with a hotel directly. The scammers do not disclose the details of the transaction on the phone, but instead give a high total number that includes all taxes and fees. A $15.99 booking fee is charged, but the scam is in the hotel taxes that they charge, I believe in violation of state tax law. We were charged $30.10 hospitality tax on a $74.10 hotel room, a 40+% tax rate. Buried in the disclosure is an additional $18.46 fee that is initially invoiced and presented as a tax. A business can not invoice a customer for taxes, not forward that exact amount to the state, and instead keep the collected extra "taxes" as additional profit for the company. Totally fraudulent and unethical.

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Phone: (833) 772-0536
Website: ReservationDesk.com
Total money lost: $195
Type of a scam: Online Purchase

Two problems: They pretended to B the hotel itself.. And did not identify themselves until after I gave them my credit card... And they promised me a handicap room... And when I got to the hotel there was none reserved... It ruined our vacation as my partner could not take a shower

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Total money lost: $495.20
Type of a scam: Rental

This site pretended to be Holiday Inn. Made a reservation at the wrong hotel from what I typed in and won't even consider a refund. Charges exhorborent fees buried under "Taxes." When we complained, they lied and said Holiday Inn told them they won't refund the money so the service was unable to refund the money. We called and spoke to the same person they spoke with who denied even saying anything beyond, "Yes we can cancel that. " We even have written confirmation from the Holiday Inn to that same effect. This is site is a scam and unreliable.

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ReservationDesk.com Contacts

Address:

4700 W Daybreak Pkwy Suite 100 South Jordan, UT 84009, USA

Phone:

+1 (833) 304-1381

+1 (833) 772-0536

Website:

www.reservationdesk.com

E-mails:

If you know any contact information for ReservationDesk.com, help other victims by adding it!

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ReservationDesk.com Reports & Reviews (13)

$790