Avas Flowers Reports & Reviews

Avas Flowers Reports & Reviews (155)

Victim Location 45013
Total money lost $94
Type of a scam Online Purchase

I went online to view their flower arrangements and place an order for my wife's birthday. I decided to call the number to place the order instead and spoke to the merchant who then placed my order for delivery and gave me specific date/time of delivery and a confirmation number. The day it was supposed to be delivered, I received a notification of delivery without receiving goods so I immediately reached out to the merchant who said that sometimes they mark delivered before the actual deliver and that he was calling the flower shop. This was a $94.00 flower arrangement/delivery that I never recieved and was charged for. I have now disputed the charges with my bank and they will handle it from here. I noticed afterwards there is a significant amount of complaints against this company and they are scamming people.

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BEWARE BEWARE BEWARE ! NEVER ORDER FROM AVAS FLOWERS THEY ARE NOT A STOREFRONT LIKE THEY LIE AND SAY THEY ARE, THEY ARE A CALL CENTER WHO OFFS THE ORDERS TO SOMEONE ELSE I ORDERED A SYMPATHY BASKET AROUND XMAS TIME AND CALLED AND STATED FOR IT NOT TO BE A XMAS BASKET IT WAS SUPPOSED TO BE $54.99 AND ENDED BEING $99. HELLO FEES OUT OF CONTROL! I PAID FOR OVERNIGHT DELIVERY THEY INSISTED IT WAS DELIVERED ON 3 SEPERATE DAYS WHEN IT WASNT (THEY LIED AGAIN) FINALLY WHEN BASKET WAS RECEIVED IT WASNT WHAT I ORDERED I WAS SO EMBARRASSED BY ITEM THEY SENT AND ON MY BILLING STATEMENT IT SAID XMAS BASKET WHICH I SAID NOT TO SEND! I SINCE BEEN USING WINE COUNTRY BASKETS AND EVERYONE RAVED OVER THEIR BEAUTIFUL BASKETS SENT BY WINE COUNTRY BASKETS. THEY ACTUALLY SEND ITEM PURCHASED NOT WHAT THEY FEEL LIKE SENDING. THANK YOU.

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Victim Location 03809
Type of a scam Online Purchase

SCAM!!! Same day delivery was offered... confirmed order and it told me that I accepted "flex delivery" which I didn't. Then my flowers aren't delivered the next day and saying it will be bumped to the next day. Phone says to cancel online and online it says to call. Kept me in a phone loop every tie I called and then would hang up on me. Called my bank to put a stop payment and the man said he did several of these for Ava's flowers yesterday. Spoke with an actual local florist and she told me all about it too. Can't believe it!! It's called a "gathering company" and they try to get local shops to fill their order. Their website fills in local town info in bold all over their website but once you dig around, you see they're from Delaware!

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Victim Location 98022
Total money lost $92
Type of a scam Online Purchase

Advertised as same day delivery. Ordered $92 worth of flowers for my mother-in-law. Website says there was a special for free delivery, although they charged me $10 for it. I completed a very detailed survey at the end of my order only to be shown there was an additional $20 service fee. I made a complaint on their website and someone called me. Said, after talking to their supervisor, they would give me 50% off the service fee. No invoice emailed to me and all emails that do come go to spam. No tracking number provided. I complained again and they called back again saying the florist-fulfillment center they use (and can't disclose to me) wasn't answering the phone but will cancel my order if not delivered by 1/25/21. Nothing. I will be disputing the charge with my bank and possibly getting a new card to avoid Fraud. This company needs to be investigated by the authorities!

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Victim Location 84119
Total money lost $180
Type of a scam Online Purchase

Floral for father’s funeral. Shows me online a beautiful arrangement chose it with taxes and all other fees. I spent 180.00 the arrangement was supposed to blue and whit. They delivered a green and whit arrangement hardly any flowers everyone commented that it was not close to what I ordered. This was for my father I explained that to them. I wanted something beautiful and we were very disappointed.

I called as soon as I seen the flowers requested a new arrangement. Because the arrangement I ordered was full of flowers. The one we got didn’t have the flowers or in the color we ordered. I feel like I was scammed!

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Victim Location 92808
Type of a scam Online Purchase

OWNER - Matthew Neuenhaus

SCAM SCAM SCAM SCAM SCAM

FRAUD FRAUD FRAUD FRAUD FRAUD

I HOPE PEOPLE READ THIS REVIEW BEFORE THEY DECIDE TO PURCHASE ANYTHING FROM THIS WEBSITE!!!

RUN FAST, RUN FAR, AND DO NOT GIVE THESE GUYS ANY MONEY!!!!! THEY ARE NOT A FLORIST. THEY ARE A COVER PAGE. ALL THEY DO IS TAKE YOUR MONEY, THEN SEND YOU "FARM FRESH FLOWERS" THAT ARE REALLY THE DREGS THAT THE FLORISTS WOULDN'T EVER USE, AND THEY CHARGE YOU $19.95 TO DO IT!!! DO IT YOURSELF AND DON'T GET SCAMMED!!!

I WOULD GIVE AVA'S FLOWERS ZERO STARS IF I COULD! I WOULD NEVER, EVER USE AVA'S FLOWERS FOR ANYTHING AGAIN! AND I WOULD CERTAINLY NOT EVER RECOMMEND THEM TO ANYONE. AVA'S FLOWERS IS A SCAM BUSINESS. I PLACED MY ONLINE ORDER FOR ITEMS FOR MY DAUGHTER'S BIRTHDAY. SHORTLY AFTERWARD I RECEIVED AN EMAIL STATING THAT THERE WAS A PROBLEM WITH MY ORDER AND I NEEDED TO CALL THEM. I CALLED, AND I WAS INFORMED THAT THEY COULD NOT DELIVER ANY OF THE ITEMS I HAD SELECTED. INSTEAD, THEY WOULD "SUBSTITUTE" TWO BOUQUETS OF EQUAL OR GREATER VALUE, AND WOULD THAT BE OK? I TOLD THE PERSON ON THE PHONE ABSOLUTELY NO, THAT WOULD NOT BE OK. I WANTED WHAT I ORDERED AND IF THEY COULD NOT PROVIDE IT, I WANTED TO CANCEL MY ORDER. AFTER BEING PUT ON HOLD FOR SEVERAL MINUTES, THE WOMAN ON THE PHONE CAME BACK AND TOLD ME THAT THEY WERE GOING TO AUTHORIZE THE CANCELLATION AND REFUND - MINUS THE $19.95 SERVICE FEE. WTF??? I DIDN'T GET ANY "SERVICE", SO I WASN'T GOING TO PAY ANY SERVICE FEE. THE WOMAN ON THE PHONE WAS RELENTLESS, BUT I INFORMED HER THAT IT IS ILLEGAL FOR THEM TO KEEP MY MONEY AND CHARGE ME FOR SOMETHING THAT I DID NOT RECEIVE. POTENTIAL CUSTOMERS, BEWARE!!!!! I WAS TOLD THAT THEY WERE GOING TO BE CHARGING ME THAT $19.95 SERVICE FEE, AND NO MATTER WHAT I SAID, IT WAS TO NO AVAIL. I TOLD THE PERSON THAT I WOULD BE REPORTING AVAS FLOWERS AS FRAUD TO MY BANK, TO THE POLICE DEPARTMENT, AND TO EVERY ONLINE REVIEW THAT I COULD. THAT'S WHEN THEY HUNG UP ON ME.....

AVA'S FLOWERS IS A TOTAL SCAM!!! THEY TAKE YOUR ORDER AND PROCESS YOUR PAYMENT, ONLY TO INFORM YOU THAT THEY DON'T HAVE THE ITEM THAT YOU ORDERED. IF YOU CHOOSE NOT TO ACCEPT THEIR OFFERED "SUBSTITUTE", YOU CAN CANCEL YOUR ORDER. BUT THEY WILL KEEP $19.95 OF THE MONEY THAT YOU ALREADY PAID - AS A "SERVICE FEE". SERVICE FOR WHAT??? I DIDN'T GET ANYTHING, EXACTLY WHAT WAS I PAYING FOR? LIKE I SAID, IT'S A SCAM!!! YOU WON'T GET ANYTHING YOU ORDERED, AND THEY WILL CHARGE YOU $19.95 FOR IT!!!

THEY ALSO HAVE A NEW JERSEY BUSINESS OPERATING ADDRESS - 300 Corporate Drive,

Mahwah NJ 07430

United States

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Victim Location 44870
Total money lost $50
Type of a scam Online Purchase

This company came up as a local florist in Arkansas. Order was placed for flower delivery. Immediately, a phone call was received saying they didn’t have some of the particular flowers available but they would substitute those flowers with an upgrade for the inconvenience and the designer would make it perfect. The order was delivered two days late and what arrived was a small bundle of flowers in a plastic sack (think grocery store flowers you pick up for $7.99, carnations), no vase or arrangement as shown and ordered in the picture. This was by far not what was ordered or explained over the phone and certainly not the value of the money spent. When the company was contacted, they said the name of the “designer” florist was unavailable and not refund was given since “technically they delivered flowers. It wasn’t their fault that they weren’t the flowers we wanted.” When we asked to speak with a manager, none were available and they would only have the same response. This company is fraud and does not provide the product being ordered.

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Victim Location 34997
Total money lost $95
Type of a scam Online Purchase

Ordered flowers with a very nice customer service rep. She painted a beautiful picture of a bouquet for my daughter in-law’s birthday. I order a deluxe upgraded version of a pink and purple delight in an upgraded vase with a beautiful ribbon and card. I’ve attached pictures of what the flowers should have been and what what received. Their replies was that the bouquet delivered met their standards of substitution. SCAM SCAM SCAM!

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Victim Location 22903
Total money lost $122.97
Type of a scam Online Purchase

This scam of a company is pretending to be a "top rated flower company in the country" and a "locally owned and operated business" - They are using SEO to populate when people all over the country search for flowers for specific locations posing as a local business. They have a functioning website and I chose an arrangement and stuffed animal to send to someone for the holidays and was guaranteed delivery by a certain day and paid $122.97 for 6 roses with some holly and a small teddy bear. The order wasn't delivered on the guaranteed day and still not delivered 2 days later. The website makes it impossible to actually speak to a customer service representative by hiding the phone number in the FAQ section. When I tried to cancel the order they refused and insisted it be sent out for redelivery. 2 days after that the recipient got a knock on the door at 9pm while she was sleeping. What arrived was 4 white carnations in a clear vase. Not at all what we ordered and now 5 days late. When the recipient told the delivery person the order wasn't correct, they reiterated that that is what "Avas Flowers told them to bring". I have now spent over an hour on the phone, being placed on hold for 20 minutes at a time and passed around to different people, all refusing to issue a full refund stating that "there is a process"- when I explained that they had already once been sent for redelivery and that if they had an issue with their third party clients then they needed to deal with that on their own and issue me a refund. The only thing they offered was a $20 credit and $20 refund. There are no managers to speak to, just entry level customer associates who aren't authorized to issue refunds. I waited for over an hour to 'speak to a manager' and when she finally got on the phone she conveniently couldn't hear me and hung up on me again. This place is a complete scam with no intention on refunding or addressing the over 2k complaints made on the ScamPulse.com already. I WANT MY MONEY BACK AND FOR THEM TO BE SHUT DOWN AS A SCAM BUSINESS.

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I ordered flowers fir my mothers 94th birthday who lives in Fla.the flowers i ordered online looked nothing like what arrived ,could have bought the the at a grocery store and they would have looked Better! Total rip off and would only credit me $10 ! NEVER ORDER FROM THEM! RIP OFF SCAM!

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Victim Location 90808
Type of a scam Online Purchase

I payed for a LARGE bouquet of flowers which is a $20 dollar upgrade. It brought my total of the flowers to $64.99 before tax. However when the flowers got delivered to my very sick friend, they sent out a small bouquet (that didn’t include half of the flowers that were shown in the photo) but still charged me for a large!!! After multiple attempts of talking to customer service reps, they said all they could give me was a $12 dollar refund. I told them how is that fair if I payed $20 for an upgrade that I never even got. After being put on hold multiple times they then told me the most they would give me is $15 dollars. I told them I was still unhappy because that is FRAUD and had I known I wouldn’t even be receiving the flowers I purchased A LOT OF MONEY FOR I wouldn’t have gotten them! The representative then put me on another hold after telling me she would process nothing more than $15 dollars. When she got back on the line she told me she processed the request and if there was anything else she could help me with. I checked my email and she only sent me a $10 dollar refund!! I told her where is the rest of my refund, and she then gave me a non convincing response that it only allowed her to send $10 dollars at a time. I told her I would wait. She then put me on hold AGAIN only to disconnect the call. I never got the rest of my refund. THIS COMPANY IS FRAUD!!! I spent over $118 dollars and got this ugly small vase of flowers, a tiny $20 dollar box of chocolates, and a $5 dollar card that only let me type two sentences in!! I am sooo angry with this company and I never get angry like this ever. This is just not right!!!

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Victim Location 85296
Total money lost $182.37
Type of a scam Online Purchase

I ordered a White Spray of flowers to be sent to ********* ****** in Phoenix AZ on 11/04/20 and to be delivered on 11/05/20.

This is what I ordered https://www.avasflowers.net/product/white-sympathy-spray.

They claim on the Customer Support webpage that it was delivered at 7:45am on 11/05/20.

I was at the chapel at 9:00am and the flowers were not there.

I asked for a refund but they have not responded.

I called my bank Wells Fargo to dispute the charge.

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Victim Location 84116
Total money lost $30
Type of a scam Online Purchase

When I purchased flowers online this company added charges of $30! They refused to cancel the order and didn't send what I ordered! Also collect information! Data miner!

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Victim Location 98223
Total money lost $92
Type of a scam Online Purchase

My daughter is in a hospital in ******* ****** and had a baby. I live in Arlington WA. and wanted to send flowers.So I looked on line for a florist that would deliver today. First website that came up was Ava Flowers so I clicked on, there was a phone number for help so I called and made the order. Was promised it would be delivered that day - hours later received an email and txt message and phone call from Avas (but i was in an appointment so didn't get to answer phone) all saying, there was a problem with my order please call this number to discuss.Well the phone number was Fake! So I called the number I ordered on and was told I needed to be transferred to someone else,which was also fake and disconnected , three different times!!! Asked my bank, to stop payment, but was told must wait till Avas gets the money (pending now) then file complaint! Which I will do but SUPER annoying to have scammers that hurt people!! Will Never order anything on line again without searching for reviews - I thought it was odd from the beginning - saw reviews too late!!! All Bad -

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DO NOT ORDER FROM THIS COMPANY! I ordered flowers last weekend and they promised Sunday delivery until they had my credit card info. Then they started hedging, but still would not say that they could not deliver on Sunday. They promised Monday morning at the very latest, but on Friday, I got notice to contact them. Needless to say, they had not delivered the flowers, and on that call (3 tries -- 20" on hold until I finally got through on the 3rd try), they offered to deliver on Tuesday. 10 DAYS LATE! For special occasion flowers! They did absolutely nothing to make it right, and cut out the line when I asked them to reverse the charges.

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Victim Location 94710
Total money lost $10
Type of a scam Online Purchase

I placed an order on September 21, 2021 for a bouquet. The product I selected was $54.99. I added the product to my cart, and proceeded to checkout, where I filled in the delivery address, as well as the billing information. I was given a "Total" of $54.99, with no line item for delivery fee, taxes, or what they are calling "Service Fee". I naturally took this to be the total cost of my order, the amount that would be charged to my credit card. Upon hitting "Continue Checkout" the very nest window was a pop-up for my credit card information. I entered it, and the next screen said my order was complete. I checked my email, to find that I had been charged $79.90. I was outraged. I had not consented to my card being charged in that amount. I called customer service, and the rep seemed quite used to this complaint and stated they have the Service Fee published on their website. They do not. She said the Service Fee is calculated on many factors and varies from order to order, so they do not communicate it to customers until after checkout. I informed her this was fraudulent and misleading. The customer service rep was fairly inflexible. She put me on hold for 10+ minutes until returning to say they could take 50% off the Service Fee. I had never agreed to the amount charged to my card. I was desperate to get these flowers sent last-minute, and they took advantage of that, and I accepted the 50% reduction of Service Fee. Nonetheless, I feel scammed. I find this to be very shady business--totally misleading, hoping the customer will not notice that the business ran your card for $20 more than expected. They need to publish the amount you will be charged PRIOR to taking payment. Period. DO NOT SHOP at AVAS FLOWERS.

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Victim Location 90025
Total money lost $137.88
Type of a scam Online Purchase

I ordered from Avas Flowers to send a gift for a friend's birthday. I originally purchased an item costing $54.99 and they required an additional $9.99 same day delivery fee to arrive at my requested desitation by 2:00pm. I started to feel uneasy when I did not receive and email regarding my invoice of my purchase when the site asks if you want a receipt or not. I then called and spoke to Luis to request them to resend an email of my invoice. He said he sent it over the phone but I received nothing. So 2:30 came around and I thought the flowers would be there by then but I received a call saying they don't have the flowers I ordered and they said I had the option to choose an item that is more expensive to be deliverd in the nest two days. I called back and told the lady to cancel my order and I did not want to pay an additional $45 for something that would be delivered at the time I requested. Then I went back on their website and requested a "cancellation" of my order. Of course, I received no email about my cacellation so I had to call again and was hung up on three times. Maria, then told me she cancelled the order and sent the refund to my card. I checked my credit card statement and my card was charged. So I had to dispute my charge through my credit card company because it was a false payment. Anyways I was getting really confused because I checked my order on avasflowers.net and saw they changed my order to a flower set costing $99.99 with $9.99 delivery fee and service fee $19.95 and the total was $137.88, obviously I had not recollection changing my order to something more expensive. In fact I remember I cancelled my order, therefore, I will have to call them again in tommorow to demand a refund because I did not make this purchase. They put a charge on my credit card without my approval. This comapny is a complete scam and none of the sustomer service people will help you. They just say they will transfer you and put you on hold, which then leads you straight to a survey and hangs up on you. They have this strategy so they can take your money and there is no email to contact them. DO NOT ORDER form them. I am still fighting to get my money back.

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Victim Location 10002
Total money lost $80
Type of a scam Online Purchase

I ordered flowers through the company's website. They were suppose to send it to my mother on her birthday. She never received the flowers. I then received confirmation from the company that the flowers had ben received by mother at 5:30pm. THIS IS FALSE. My mother and sister were at the place of delivery during delivery time designated by the company but there was never any delivery. The company does not provide tracking information even though they say that they use couriers like Fedex and UPS.

There website offers no means of contacting someone directly from customer service. There is only a fancy FAQ directory which directs you to a message that says if you didn't get the flowers they were most likely stolen. Their phone number doesn't work. There are over 1,000 complaints about this company on BBB. I wish I had looked first before giving them my money. I was definitely scammed.

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Victim Location 33431
Type of a scam Credit Cards

I called Ava's Flowers # to order flowers for my daughter and chose $49.99. The person answering phone asked me what color bow I wanted and what I wanted to put on card. Then she asked me for my credit card number which I gave her. She then told me the price was $88.91. I asked her how come and she told me that the bow cost $5.00; the card $4.00; the service fee $20 and Delivery $10.00. I told the salesperson that she never told me all the extra charges . She tried to argue with me that it was in the "contract."I told her not to place the order and told her this was a deceptive and fraudulent business. Ava's e-mailed me the bill immediately. I immediately tried to call them but they placed me on a list and told me, by computer, they would call me back between 1 and 1:30. They still have not contacted me it is 2:30 p.m. I tried to cancel immediately on the web but they said the order was already made. My daughter did receive the order in spite of all of this. I have called my credit card company to dispute charges.

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Purchased a medium sized floral arrangement for $60.00 and upon arrival it had been substituted for a small and look NOTHING like the “as shown” I had selected. I can see a few differences as normal but mine looked WAY off compared to my request. Customer service gave me a $20.00 store credit only, as a solution. As if I want to spend it there again as is? Dismal delivery and false advertising. Con artists working with questionable local florists. The joke is on me for not having researched this prior to trusting Avas. How exactly are they in business with an F grade with the BBB and average of 1 star review ratings? I could have spent $60.00 at a local Grocer for triple what I received. Local florists are the ONLY way to go and directly. The owner of this company must have little moral compass. See the difference between purchase and what was received.