Avas Flowers Reports & Reviews

Avas Flowers Reports & Reviews (155)

Victim Location 21229
Type of a scam Online Purchase

Avas Flowers falsely advertised the type of flower arrangements that they are able to provide. When the flowers are delivered they are nothing like what was advertised. Not the color not the materials used not the flowers used not the amount of flowers that are used. They actually fill their vase with way more foliage than they do flowers the arrangements look like something sad and depressed and I ordered this for a Mother's Day delivery gift for my mom. I felt horrible after seeing what was delivered. Please don't waste your money on their arrangements.

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Victim Location 12545
Total money lost $70
Type of a scam Online Purchase

Flowers were ordered on 5/7/19 and was told they would arrive same day. Four days later, nothing. Found out they farmed the order to a business that has no business being in business who hung up the phone on me 8 times. $70.00 dollars later, nothing. This business needs prosecution.

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Victim Location 07731
Total money lost $103
Type of a scam Online Purchase

I purchased sympathy flowers that I needed to have delivered the same day . I spent over $100 on these non existent flowers and they assured me the flowers would arrive by 5 pm . I called their customer service # after 7 pm and advised the arrangement did Not come . They then advised there was a delivery attempted at 4 pm - this was a lie because people were home the ENTIRE time !!! There was no email , no call , no flowers . Customer service rep did answer right away - was apologetic and kept stating these flowers will be here tomorrow . I am soooo disgusted - this site needs to be shut down - it is a scam . I am know out $103 dollars and the sympathy flowers never were delivered

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Victim Location 30044
Total money lost $92.91
Type of a scam Online Purchase

I wanted to send flowers to a family member's deceased brother in Dallas, TX. I went to the website and decided to call to place my order. I spoke with Cynthia (name she gave me) on 3.28.2019, and she assisted me with placing my order and gave me a confirmation number. Agreement was to have the flower arrangement delivered by 1:00 pm (local time) the next day, 3.29.2019 (Friday). I contacted the Funeral Home on Friday after 4 pm, and they had not received anything from this florist for the deceased. I called the florist using both the number on the website and the number listed on my bank statement, since they were different. I received the worse run around and nobody was able to give me any concrete information. Finally I called the florist back asking that they give me the person at the funeral home who signed for the flower. I was put on hold for over 5 minutes while the rep allegedly called the driver. He did not come back and I was routed to a survey. There is something amiss about this florist and an investigation is needed. I'm left now to contact the funeral home again to see if it finally showed up and possibly get another florist since it is 5:40 pm EST now and the funeral is tomorrow at 1 pm. If you are running a business with a website of all things, anyone should be able to locate an order. After they took my money, it appears that is all they needed.

Regards,

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Victim Location 59102
Total money lost $70
Type of a scam Online Purchase

My boyfriend ordered flowers through Ava's Flowers on Tuesday, February 12, 2019, instructing the flowers to be delivered on Thursday, February 14, 2019. By Thursday, I had known of the arrival--as my day was lightly scheduled and I would be home to receive them. Between 6:00pm and 6:30pm, an email was received notifying of a successful delivery. However, I was home, and never received as much as a knock on my door. I had him check to assure the address was correct--it was. He called several times, was put on hold, and then hung up on by the automated message. He then sent an email and received no reply. Friday, February 15, I began looking into them and trying to get ahold of them myself--as I had free time to do so and he didn't. I called approximately four times--receiving and automated message which put me on hold for a representative--only to hang up on me. I went searching for another way to contact them and found a second number--not listed on their website--leading me to the same conclusion. At this point I felt helpless, and began to call all the identified florists listed on Ava's Flowers website in my county--which they claim they go through for deliveries, as they are simply a corporate office responsible using third party florists to complete the transaction. Unfortunately, I came to the conclusion that three of these claimed florists were no longer in business, and one very clearly said she "would never do business with Ava's Flowers," because they "scam people and florists out of their money."

I went to leave a review on their website, which is impossible to do. However, there are an abundant amount of false "5-star reviews" on their website. While researching other ways to contact this company, I came across several secondary sites (i.e. yelp) which allowed for reviews. This company had 1 star, with the majority of reviews explaining situations similar to mine: Money was paid for flowers, the company confirmed delivery, but the flowers never actually arrived. I am positive this company is acting fraudulently, and am appalled they can continue to do "business" at all. It needs to be looked into and come to an end.

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Victim Location 08016
Total money lost $60
Type of a scam Online Purchase

I placed an order with Avas flowers of February 7th to have flowers ordered on February 14th. The flowers were scheduled to be delivered no later than 7PM on the 14th. The flowers were not delivered at all and no notice was given. There is a customer service number on the website that is supposed to have support until 9PM, however, it only has an automated recording. I was charged an invoice for the price of the flowers, yet, the flowers were not delivered. Now doing research there are many reviews from other customers with this same experience. This website is a scam, stay away.

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Victim Location 94117
Total money lost $75
Type of a scam Online Purchase

Ordered flowers for one day delivery and it was not fulfilled. There is a whole Facebook community talking about how they are scammers: https://www.facebook.com/Avas-Flowers-Scam-410325232394070/.

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Victim Location 85614
Type of a scam Online Purchase

I ordered flowers for a birthday two weeks in advance. My credit card was charged immediately. On the scheduled delivery date I received an email confirming delivery of the flowers, but no flowers had been delivered. When I called the next morning I was told that they would contact the driver to see what happened, but supposedly they couldn’t contact him. A new arrangement was to be delivered the next day. Again no flowers delivered, no communication, customer service not available. A scheduled call back never took place either. I believe this was a complete scam and reversed the charges on my credit card. I don’t believe this is a legitimate business. Do not do business with Avas Flowers

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Victim Location 92116
Total money lost $95
Type of a scam Online Purchase

I ordered flowers from these people, I did not receive what I ordered. They also delayed my delivery 3 times, and once delivered it was not what I ordered. The company did give me 20 percent off, and sent a coupon for $15 off my next purchase. The flowers that were delivered had no lilies, and no holiday vase as shown in their photo of the holiday splendor bouquet. This is a classic bait and switch. I had no idea I should look for reviews on them ahead of time. I am in San Diego and had the flowers sent to my sister in Arizona. When I looked them up they showed up on google as in the area my sister lived in. When I tried to call about my dissatisfaction, I had to leave a message and never got a call back. Then I emailed and got an email back and was told that they had in fact emailed me to let me know that they would have to substitute flowers. However, I never got any email and they wanted to give me a credit to buy more horrible flowers and service instead of a refund on something that I did not receive! I have since read their reviews on Yelp and they have 1 out of 5 stars, and out of 40 reviews, NOT ONE person was satisfied! Just check their Yelp, this business scams people everyday: https://www.yelp.com/biz/avas-flowers-mahwah-73?start=20.

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Victim Location 63781
Total money lost $66.13
Type of a scam Online Purchase

I wanted to order from a local florist and apparently AVAS Flowers was a pop-up. I thought I was still on the local florist site and ordered flowers. I called the local florist to make sure they received my order, of course in which they did not. I called Avas Flowers within 15 minutes of the order in which they refused to cancel and refund my order.

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Victim Location 66861
Total money lost $150
Type of a scam Online Purchase

My boyfriend wanted to order me flowers when our family pet died. He is overseas with the military. Avas Flowers was one of the first companies that popped up. He ordered on 9/18/18 for delivery on 9/19/19. Today is 9/23/18 and the flowers never arrived. I read on line where other people were having difficulties with this company. His checking account was debited $150 for the order. I called in today, and they gave me a fed ex tracking number that shows it is suppose to be lost at the fed ex facility in Tennessee, but they could not tell me where the flowers were arranged at or when they were picked up. They gave me a new fed ex number and an order number, stated they would arrive this coming Tuesday, so am waiting to see if they will finally get it fulfilled. This is after my boyfriend called them every day to see why the arrangement never showed up for me on Wednesday, Thursday or Friday.

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Victim Location 30043
Type of a scam Online Purchase

This is a bait and switch company. An arrangement was ordered that was to include roses. There was not one rose in the delivered arrangement but many, many carnations. When Ava's flowers was contacted they initially said they would send out another arrangement. Not only did that not happen they are now saying they will not honor that promise. For a company that touts a guarantee of satisfaction they fall short. There is a dedicated Facebook page that addresses this bait and switch company. It seems to me with so many dissatisfied customers a class action lawsuit may be in order. I will be exploring that option next week. Stay away from this company. I suggest using a more widely known online flower delivery service. As a sidenote, not only were cheaper flowers delivered they also died in 3 days. 3 days for all that money. RIPOFF.

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Victim Location 02871
Total money lost $65
Type of a scam Online Purchase

I ordered flowers from them as they advertised as a local business. I ordered flowers online from this company to be delivered the same day as a birthday gift. I received a text that the flowers were delivered but the recipient never received them, they were not delivered and my account was charged and I never received the product. When the company was contacted by me both by email and phone I was given the run around that the local business that "Avas flowers" utilized was closed and that they would be in touch once they heard back from the local business that delivered the flowers. I'm still waiting....

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Victim Location 85268
Total money lost $100
Type of a scam Online Purchase

My boyfriend ordered flowers from them. They called me directly saying they couldn't deliver them. We called to cancel the order and they charged us anyway even though they did not fulfill their contractual obligation. DO NOT ORDER FROM THEM.

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Victim Location 18337
Type of a scam Online Purchase

Ordered flowers, told they did not have the product code number on their web, told they would deliver near color I ordered which was Premium bouquet for same day delivery. Received call from a man I could not understand but understood that the delivery had not be made that day.and they would send a note explaining what happened to recipient and deliver a dozen long stem roses with vase, at same cost. Nothing ever arrived. Scam...

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Victim Location 53066
Total money lost $326
Type of a scam Online Purchase

My experience with Ava's Flowers was by far the worst customer service that I have ever had. I called them on a Thursday requesting a delivery on Friday, which their site states is what they do. They also claim to be a local florist - which they are not. I requested a bouquet, and 3 boutonniere/corsage packages for a friend's wedding as there was an issue with the ones she received from another florist. The total price was roughly $330. They flowers didn't arrive on Friday and I called at about 3:30pm to find out what the situation was regarding the delivery. While on hold, someone from customer service called me to tell me that they couldn't fulfill the order. I asked if they would be able to deliver early the following day and was told I would receive a call back. No call back and I wasn't able to get through their customer service line before they closed. I assumed the flowers weren't coming and even received an I'm sorry note from Ava's. Not so bad right... keep reading.

At 5pm on Saturday, I received a call from a local florist stating they were there to deliver the flowers. The wedding had already taken place and we were at the reception so we were not going to accept the delivery as not only was it too late, but Ava's already stated that they would not be able to provide the flowers.

On the following Monday morning, I called Ava's requesting a refund as they did, in fact, charge me for the flowers that I never received. The first time I was put on hold due to high call volume, and eventually the system asked for a call back number and stated I would be called back within a few hours. No call came.

I called again and spoke with someone who stated that they would have to look into the matter, and they put me on hold for 35 minutes. The person then stated they would provide a refund, but had to look into the matter further, and they would call me back. No one called back.

Here we are 8 days later, and I call again. The person I talked to this time stated that I need to pay for the flower because I refused them. Yes, I refused flowers that were too late and that I was told by an Ava's customer service person weren't coming. I then asked to speak with a manager, and was told that they are too busy to speak with me.

Now I am also refusing to pay for goods that were not received. We are filing a dispute through our credit card company and are moving forward accordingly. It's unfortunately that a company that raves about their customer service treats their customers so poorly. Their website provides false advertising as well. Under their terms and conditions they state that they will provide a full refund for goods that are not delivered or if you are unsatisfied with the service. They also state that they have high ratings on Google, Bing, Trustpilot, and Resellers Ratings, but they definitely do not.

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Victim Location 45068
Total money lost $50
Type of a scam Online Purchase

DO NOT ORDER FROM THIS COMPANY! THEY LIE , TAKE YOUR MONEY AND SEND THE CHEAPEST UGLIEST ARRANGEMENT I HAVE EVER SEEN!! The product I ordered is NOT the product my daughter received. She was having a breast cancer surgery and her favorite flower is a White Lilly. The arrangement was for just that, WHITE LILLIES! Instead they send the cheapest arrangement of pink roses. Their advertisement said the best Flower company in Colchester, then I find out they're in NJ. FALSE ADVERTISEMENT, LIES AND DECEIT ARE ALL THEY OFFER. THEY OWE ME MY MONEY BACK LIKE THEY SAID IN THEIR OFFER!

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Victim Location 80014
Total money lost $60
Type of a scam Counterfeit Product

I ordered a flower arrangement to be delivered the next day, guaranteed by 11AM arrival. At 11AM the next day, I did not receive a confirmation text that the flowers were delivered, which I was told I would receive. I called customer service and was told that my flowers would not be delivered as promised on the designated date and would be delivered the following day, with any ENTIRELY DIFFERENT arrangement than what I purchased because they could not fulfill the order. The account manager was rude, condescending, and informed me that I would be charged for the flowers no matter what, even after attempting to cancel the order. She insisted that I pay the $28.00 handling fee, even when I told her I no longer wanted the flowers delivered the next day, since the order was not what I ordered nor was it delivered on time. She refused to let me speak with her manager and told me that they "probably wouldn't call me back" when I asked to her give them my information.

Their website says they are rated 4.9/5 stars on google, when their rating is actually 1.1/5 stars. The copy of their policy also states for late delivery/nondelivery states "With respect to all delivery policies stated in this section, in the event that no delivery attempt was made and the order was not delivered on the requested delivery date, we will offer the Customer (i) a re-delivery attempt; (ii) a credit towards the purchase of Products; or (iii) a full refund, at the Customer’s option". According to the policy I should have the option to receive a full refund, which they are refusing to do.

I hope people see this before they think twice about ordering from this company. Their business is NOT worth your money and they are running a complete scam!!!!

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Victim Location 97415
Total money lost $83.93
Type of a scam Online Purchase

Needed to order flowers for a friend but did not know the local florist name . There is only 1 is our town that I did know. Google searched and Avas Flowers came up as the local florist in Brooking Oregon..Early in the morning so business was not open yet. Since I needed same day delivery I would place online to give them early morning start. Once the order was placed 24.99 service and handling fee charged. They advertised as a local florist and they are not. They are a service company taking advantage of the florist. They charge them and the customer for there false advertisment. The Customer service would not resolve our issue and disconnected the phone conversation when we demanded a full refund. Do not do business with them they can not guarantee a a single service as they are not the local florist

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Victim Location 80231
Total money lost $55
Type of a scam Online Purchase

Thievery in the flower marketing business Terrible service. An absolute joke.

First off, this isn't a local flourist, it's a company that markets to local areas and charges the local flourist a cut when you make a purchase through them.

The website had advertised same day delivery on certain flowers. I selected a same day delivery item for my girlfriend's six month anniversary. I placed the order at 11am. At 230pm I got an email saying the order will not be delivered same day due to "unforseen circumstances".

Through 45 mins on the phone, and calls through 3 different customer service agents, I told them I simply wanted a refund. A flower delivery for 6 months anniversaries is not worth 55.75$ a day late. People make mistakes, things happen, fine. I get that. No problem. Just give me a refund. They offered me a 15% credit and a discount on a future order. And refused to cancel my order. I explained I clicked on same day delivery advertising, and paid for it. If you can't deliver what's promised, it's unethical to charge for it.

The only reason this one star company shows up first on Google is they pay for advertising, next time call your local flourist!!! These thieves deserve to be shut down. And how do they have a ScamPulse.com rating? That must be another piece of false advertising on their website.

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