Avas Flowers Reports & Reviews

Avas Flowers Reports & Reviews (155)

Victim Location 07675
Total money lost $92
Type of a scam Online Purchase

On a TUESDAY I wanted to place an online order for funeral flowers for FRIDAY. The online form wasn't working, so I was forced to call in the order. The man who helped me asked me WHAT Time is the funeral. I said 3:30. Deliver by 2pm. Guests arrive between 2:30 and 3 for a 3:30 funeral. ON the day of the funeral I received an email confirming delivery ACTUAL DELIVERY DATE: 3/23

ACTUAL DELIVERY TIME: 4:33 PM. ARE YOU KIDDING? AFTER THE FUNERAL IS OVER????? This is NOT acceptable. What's worse? when I contacted the grieving family, they said NO FLOWERS were received. They are crooks and liars. When I called to inquire, they stated that the flowers arrived a little after 3:10 (STILL NOT ACCEPTABLE, but anyway I don't believe them, because the family says NO FLOWERS were received), and that the email was wrong. (WHAT?). They refused to provide evidence of that, and refused to let me speak to a manager. Then I emailed, and asked to speak to a manager/supervisor and got an email back saying," How are you. I see one of our employees helped you already!" This business is a scam and shout be shut down. They ripped me off for $100 and what's worse, my sentiments of sympathy didn't get expressed at a difficult time. Stay away!

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Victim Location 98119
Total money lost $69
Type of a scam Online Purchase

AVA's FLOWERS IS A COMPLETE SCAM!! Please call and confirm you speaking to a real local florist!!!!!!

I live in Seattle and wanted to send a flower arrangement to my dear friend in the suburbs of *** ***.

I wanted the flowers to be delivered the same day, so I decided to reach out to a local florist which I believed was in her area.

The Google Search in her area pulled up a florist called Ava's flowers so I looked at their site and they had beautiful arrangements.

They assured me, that the flowers would be delivered the same day, and they would deliver that bouquet with multicolor roses, just as pictured.

The flowers were delivered the next day AND LOOKING NOTHING LIKE WHAT I DESCRIBED TO THE PERSON OVER THE PHONE!!

I was completely embarrassed, that my friend my think I ordered such a low-quality arrangement for her. The arrangement look like someone purchased it from the gas station:(

I called them to file a complaint, and request that the florist re-deliver a new arrangement. By this point, I realized that this wasn't an actual florist in ***, but a call-center, probably in another country, as no one spoke fluent English.

After many calls (one call in which I was hung up on) and emails (sending them pictures of the ugly arrangement) THEY TOLD ME THEY WOULD NOT SEND OUT A NEW ARRANGEMENT, AND WOULD ONLY REFUND ME 12 DOLLARS!!!!

Are you freaking kidding me??? I asked to speak to a manager, and they refused to connect me with a supervisor.

When I realized trying to resolve the problem with these SCAMMERS wasn't going to work, I called my bank to have them dispute the charges.

I am now looking for a Non-Floral gift to send my friend

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Victim Location 12883
Total money lost $60
Type of a scam Online Purchase

False advertising, never ended up delivering order and is not responding for a refund for the product.

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Victim Location 95126
Type of a scam Online Purchase

I was looking for local florist to send a co-worker flowers in her area, kinda remote area (*** *** **). I used Yelp.com to do a search for florist in her area. Avas Flowers came up at "local" and does same day delivery to *** ***. I clicked on URL link which took me to https://www.avasflowers.net I began to search all the Same Day delivery options for *** ***. I found an arrangement completed the process with Credit card information, ship to, bill to. I immediately received a confirmation/receipt for the order.

In 10minutes time I received text (from 201-431-0070) that there is a problem with my order. I called 877-638-6619 as instructed in text, while I was on office phone with Avas, I started to get a call from the number I had just dialed on my cell. I told the guy I was already on the phone with another person from his company, so I hung up with him and continued my call with initial guy. The representative from Avas Flowers started to tell me that the arrangement had flowers that weren't available but he would gladly upgrade me to 2 dozen premium roses for a small charge. I said I didn't want roses. He started to tell me of other flowers that I might consider. The representative gave me several codes to look up on website of what they could offer; WGF, WBOB, WEBO...this was getting very complicated, since some of the codes he was giving me was just blank screens. I finally said okay to bouquet called Horizon Hues Bouquet code WGF101, but then he said that arrangement if flowers would be delivered by Tuesday if not the latest by Wednesday (today is Monday 1/29/18). I told him I picked his site since it said same day delivery and I liked the original arrangement...now he is telling me he can do 2-3 days for same price but less flowers and not one I originally liked. He continued to try and sell/pitch other flowers arrangement (which sounded/looked like simple bouquets I could just buy at the Market. I didn't care for his suggestions and that Same Day didn't seem like an option anymore. I started to get suspicious so I asked him to cancel my order, I had just placed it I didn't see a problem since they couldn't meet their our advertisement. The representative said he was sorry he couldn't help me and that he would process the cancellation. No confirmation information given, so I was on the lookout for the email stating cancellation.

Next I got another call from Issac that there was problem the flowers I wanted weren't available. Issac started the whole pitch again about alternate arrangement for small fee. I told Issac I already spoke to someone and asked to have my order canceled. I asked him if there were any notes on my order about cancellation....then he put me on hold and came back to say yes the cancellation was in process. I told him that I was suspicious of his company and I would be monitoring my cancellation and was ready to report them if necessary.

Never got it cancellation, instead I got an email that the product I ordered was not available and that I should call them.

I called the number again and got Issac. I asked if he was the one I spoke to earlier about canceling my order he said yes. I told him I still didn't receive cancellation email but I did get an email stating to call them since my product was not available. Issac said he'd check and put me on hold, he returned to say the cancellation had went thru and I should see an email immediately. We waited on the line but no email ever came thru. I asked for his name and confirmation number or something for our transaction on the phone just now...he gave me Issac and confirmation # ***.

Since then I searched for the website again and found that it wasn't coming up on my search as before, florist that ship to *** ***, **. I then typed in florist for *** ***, ** on yelp and Avas Flowers was not listed very strange. I got the cancellation email at 3:03pm that my money of $88.92 would be refunded but would take my bank up to 10 days to process.

This website portrays themselves as local florist that can do same day delivery. They allow you to pick the arrangements, delivery date and finally take your money to only give you less than what was advertised. They will also try to delay the refund in hopes you give up.

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Victim Location 14526
Total money lost $70
Type of a scam Online Purchase

January 19, 2018 I placed an online order for delivery of a flower arrangement through Avas Flowers, Geneseo, NY 14454, after doing an online search for florists in Geneseo, NY 14454 where the recipient of the flowers resides. Website: Avasflowers.com I asked if I was speaking directly to the florist location in Geneseo, NY, and was told yes. I asked about a certain arrangement I wanted that I chose off their website, specifically whether they had all the flowers available that were in this arrangement, they said yes. I made my order which was the Premium option for Floral Harmony, 70.00. I was told the arrangement would be delivered the next day, Saturday January 20, 2018. I did receive confirmation email from Avas Flowers that the arrangement was delivered on that said day at 2:15pm. I received from recipient a photo of what was received, nothing resembling or close to what I ordered. I called Avas Flowers at 3:20 to tell them that I was disappointed, that I did not get what I ordered or paid for. I asked again, if I was talking directly to the florist, and I was told no. (I was speaking to the same person that took my order the day before) I was told that they would have to contact the florist that prepared the arrangement, I would be put on hold. She came back on the phone and said they could not reach florist and requested that I send an email to them (Avas Flowers) with photo of what the flowers looked like, which I did. (I will mention here, that the customer service order representative that I was speaking to could barely speak english, was very difficult to understand, and I had to repeatedly correct her with recipient's name and address information as she did not have it correct) I did receive 3 survey emails from this company at this point, which I filled out stating my disappointment and sent back. January 22, 2018 Monday, received email in response to my email complaint with photo, stating, 'I know you are very unhappy in regards to the arrangement of our flower. Our designer offers that since your recipient is within 2 blocks from the address, the recipient can drop by and choose any flowers that she like. We will wait for your response. Thank you'. I then called Avas Flowers to ask what is the name of the florist and address that you used, so that I can tell recipient to go there to get her flowers. She would not tell me. I asked to speak to management, she would not let me speak to anyone else. I believe this is a scam/fraud business. I am also worried that they have my credit card information on file. I also see other complaints listed for this company dating back to 2003, in ScamPulse.com website where their address is listed in New Jersey. Why is it that this 'company' is still operating?

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Victim Location 54016
Total money lost $61
Type of a scam Online Purchase

Ordered flowers, didn't deliver, wouldn't give refund on credit card payment.

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Victim Location 29414
Total money lost $68.94
Type of a scam Online Purchase

Ava's flowers did not work on the website to order same day delivery and I called the company to place the order. They guaranteed same day delivery to Austin, TX and did not call or contact me in a clear way to let me know the flowers were not delivered the same day. I received an unclear email stating they were upgrading my order and delivering "as requested" on 11/17. They were to be delivered on 11/16. I called the company and spoke to a representative to get my money back and cancel their proposed next day order. The representative offered 3 or 4 other options and continuously talked over me. She finally stated my money would be refunded and she would cancel my order and i would get a confirmation email. Today there was no confirmation and when I checked they are still scheduled to be delivered today. This company is pushy and untrustworthy. They did not follow through on the product they were selling.

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Victim Location 89130
Total money lost $71.13
Type of a scam Online Purchase

I ordered flowers online for same day delivery and paid online. 2 hours later, I receive an "URGENT" text regarding my order and to call 877-638-6619 immediately. I call; obviously a call center from the background noise. I am put on hold for almost 10 minutes and then hung up on; call back and told "Unfortunately there is a problem with your order, they cannot deliver today unless you pay 10 extra dollars". I immediately state "this is a SCAM and CANCEL my order immediately". He then puts me on hold; comes back and tries to upsell me more and offer me "free stuff"; I continue to say "CANCEL MY ORDER IMMEDIATELY". He finally says he will and puts me on hold again; states it is taken care of and when I ask for the refund confirmation number, he says it is being emailed to me. I receive a hand written email saying there will be a refund - with NO confirmation number. TOTAL SCAM

Per credit card company, no refund issued at this time.

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Victim Location 76574
Total money lost $60.13
Type of a scam Online Purchase

Florist that claims to be family owned and operated

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Victim Location 63139
Total money lost $81.93
Type of a scam Online Purchase

I found this website when searching for a company to deliver sympathy flowers to an area in Illinois with which I am unfamiliar. Avas came up and I ordered an arrangement to be delivered to the funeral home at noon on the day of the funeral. I received an e-mail confirmation of my order and a receipt, and my credit card was charged. The next day, the day of the funeral, I received a text that something was wrong with the order and that the delivery would not proceed. When I called the call center, the rep offered next-day delivery, and little explanation as to why the order could not be delivered as promised. When asked, he would not connect me with a manager. I demanded a refund and he refused. After a heated exchange, the rep agreed to refund my credit card the full amount, $81.93, and sent me a cancellation confirmation e-mail that did not contain a cancellation confirmation number. When I explained that the number was missing, he gave me one, probably made-up, over the phone. He promised that the refund would be submitted to my credit card company, and that processing on American Express' end may take up to 10 days. As of today, 9 days after the refund was promised by Avas, American Express has received no notice of a refund from Avas. American Express was wonderful, and excused the charge with no problem. I am convinced that this is a huge scam. The woman at the local florist with whom I ultimately worked confirmed that she was aware of this kind of company, and mentioned that it would be a miracle if the refund actually went through.

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Victim Location 41030
Total money lost $64.93
Type of a scam Online Purchase

On 8/31/2017 I purchased what I believed was a beautiful arrangement from

Avasflowers.net. This was a bright vibrant colored arrangement and perfect to brighten the day of someone who just lost a relative. My recipient received the arrangement the same day, but when she sent a picture to me, the arrangement was unrecognizable. I contacted Ava's flowers by phone the evening of 8/31, I was then asked to email a picture of what was received. I then called 5 times on 9/1 to ask for a refund. All I was offered was 10% off my next order. I then received an email stating that the arrangement received "was beautiful and the florist followed the recipe". I believe this is a scam. They will not work with me on refunding any money, and you can't not reach someone (even a supervisor) who will authorize a refund. I asked for $50 back, just the cost of the arrangement, not the shipping and handling and tax. That's another thing, "free delivery" but a shipping and handling fee of $13. I can not reach someone who speaks clear English, and there is a definite language barrier. There is a Facebook page "Ava's flowers is a scam" for a reason. This has happened to a lot of people. A picture of what I ordered is on the left, a picture of what a friend received is on the right.

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Victim Location 20191
Total money lost $115.88
Type of a scam Online Purchase

Alexis Juan Carlos A was the last email name I got attached to [email protected]. I have called repeatedly today for hours and been hung up on many times. I finally decided to submit something with the bank to try to get my money back. I filed a complaint here on ScamPulse.com and now I am reporting it here I wish I had checked ScamPulse.com first, they Avas Flowers has a rating grade of [censored] They try and act like they want to help you when you call but the hung up on me repeatedly and there was no resolution met. They repeatedly told me the order number I had on the invoice they mailed me was not coming up in their system. Please don't waist hours and days with this company, it was bad enough they didn't deliver my roses for my wedding but all this calling and getting hung up on is such a waste of time, please don't do that to yoursel[censored]Q

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Victim Location 72076
Total money lost $88
Type of a scam Online Purchase

A Family friend ordered a floral arrangement for a funeral. It was to be delivered on Friday, April 21. Before 4:00pm. Did not arrived. I called twice and was given to 3 different people. I was told it was in route on a truck. Never arrived. Saturday, April 22 called again at 2pm to ask when flowers would be delivered. Same script-out-for delivery, couldn't get a hold of the driver and said they could not give the name of actual florist making arrangement. Called again at 7pm and was told the same thing. Talked on phone for a total of 1 hour trying to get resolved. Was transferred about 4 times with no answers. Flowers finally arrived around 8am on Sunday, April 23. No notification that it was delivered (we found them on our way to church). Floral arrangement had broken leaves, dirty leaves, a makeshift card with misspelling and not what was ordered at all. No mention of florist that made arrangement. It looked like something out of a garage. Sent an email and got a response that they would look into it. I told them I was turning them in to BBB. This was NOT acceptable especially during a funeral!! Also, no an $88 arrangement at all.

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Victim Location 06880
Total money lost $80
Type of a scam Online Purchase

Victim made an over the phone flower order, to be delivered to an out of state funeral home. Delivery was never made however, credit card was charged.

Victim, On being notified that flower arrangement was not provided (by family members at the wake!) Then attempted calling the Avasflowers for an explanation and refund for services not provided.

It appears the contact number on website is to a call center. Agent did not appear to have good knowledge of English language and continued to sidetrack verbally with scripted response.

As yet, no refund has been received nor email stating same which agent assured victim would receive.

Bank has been notified.

Official complaint lodged with FTD ( their endorsement logo was on the 'avasflowers' website) although link was inactive! May be a fraudulent displaying of same to entice Customer, as FTD is world renowned and respected flower delivery Company.

Help!

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Victim Location 60452
Total money lost $91.87
Type of a scam Online Purchase

My family ordered a floral arrangement online that included extras: balloons, chocolates, full sized birthday card, etc. What I received was a disappointment, the floral arrangement was NOTHING like the picture online. What I received was so low quality, it is unacceptable for a "professional" florist. When I confronted them about it, they said that the floral arrangement "met their standards", so they must have extremely low standards. A $92 floral arrangement that looks worse than a $10 Walmart bouquet is a disgrace. Moving on to the extras.... my family ordered multiple balloons, and only one was attached, they proceeded to claim that all of the balloons were attached, assuming that I couldn't count and insulting my intelligence, when clearly they made the mistake. There was a small box of chocolates attached to my order, which was the wrong size. When confronting them, they said that the chocolates are of a "better quality" and that is why the box is smaller. If you ask me, $40 for 8 pieces of chocolates is ridiculous, even if it is the "better quality" that they insist. To add to this horrible disaster of an order, my family paid extra for a full sized card, what was attached to my flowers was a normal card you get for free from any florist with a purchase of a floral arrangement, again, disappointing. When contacting customer service, they acted like they were going to fix the mistake, I waited for 5 hours for a redelivery of the correct order and no one showed up. I contacted customer service again and they offered to refund me $20 in store credit because they couldn't contact the local florist for the redelivery. The customer service was horrible, they were very rude on the phone, they offered no help and no explanations. This entire experience was a nightmare. They use FALSE ADVERTISING and get you to pay more than what everything is worth. It is FRAUD and a huge SCAM.

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Victim Location 51540
Total money lost $142
Type of a scam Online Purchase

my husband ordered flowers/chocolate for valentines day. Both were ordered as large. We received a tiny box of candy and flowers that were wilted and some were dead. Company refusing to refund any money. When I investigated them online several complaints from others for the exact same thing.

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Victim Location 03833
Type of a scam Online Purchase

Poor fiance ordered flowers and never received them. Waited 3 business days.

WHY ARENT THESE SCAMMERS SHUT DOWN

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Victim Location 81001
Total money lost $153.92
Type of a scam Online Purchase

My boyfriend ordered me flowers, chocolate, and a bear on Valentines Day and they have not arrived yet - 2 days late already. I called the company on the website and it said customer service was open 24 hours. I'm on hold the FIRST time for 30 mins, a message pops up and said "i'm sorry but we are closed please try back at a different time." It gave me an option of leaving a call back number, so I left my phone number and then the recording said my number wasn't valid and then hung up on me. I called back again and was placed on hold for an additional 15 mins. Another recording message popped up and said "Please called back again at normal business hours & leave a call back number"...i left my call back number AGAIN and it was accepted. It then gave me an option of what time I would want one of their agents to call me back. I chose the first option which was time 830 am - 9am....I get a call around 845am saying their business is not open and i need to try back again at 9am...I then called back at 9 and was on hold for another 20 mins. I finally was able to talk to a customer service rep. I explained to him that i have yet to receive the 3 items that said were shipped, he asked for my confirmation number and then placed me on hold for another 10 mins. He then gets back on the line and says he "can't get a hold of the designer"....I told him this whole website was a scam after reading the reviews online (I had a lot of time to read since I was placed on hold for so long.) The representative then tells me I need to "watch my mouth & watch what I say because this is not a fake company." After he said that I demanded he refund my boyfriends credit card of the FULL amount...which was $153.92! I told the representative I was not getting off the phone with him until the card is fully refunded and I have proof the amount was placed back on the card. He said all he could do was send a confirmation email and it would take 24-48 hours for the card to be refunded.

Please stop this business! It is fake and they are scamming people for a ton of money!!!!!

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Victim Location 44889
Total money lost $150
Type of a scam Online Purchase

Ordered Valentines Day flowers. I never received them from my husband but he was charged.

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Victim Location 55343
Type of a scam Online Purchase

Purchased some flowers for delivery from the site. I think it may be a scam? I'm starting to get worried. No deliveries made. When I call customer service, they have an automated line that seems like they are trying to connect you, but in one way or another, after keeping you on hold for about 7 minutes and ask for a call back number, they end the call. BUT when calling the same number to make an order, less than 15 seconds to get someone on the line, ready to assist you and get your personal information....

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