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Amazon Imposter

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Amazon Imposter Reports & Reviews (1276)

- Woodstock, CT, USA
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Received a call stating that there were questions about a fraudulent purchase of over $400 on my Amazon card. It asked me to press one to speak to a representative. I hung up.

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I received an email saying that I had been charged a large amount on an Amazon.com purchase. It said to call a number in the email if I thought the charge was fraudulent. I did. (I later Googled Amazon's fraudulent purchase number and it was a different number.) After a lot of questions and instructions, I was told to buy a Best Buy or Target gift card. That was when I realized the whole thing, from email, to phone number, to instructions was a scam. I lost no money.

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- Foresthill, CA, USA
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I’ve received about 10 calls from different numbers claiming that my Amazon account has been fraudulently used to purchase an iPhone

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Phone call with recorded message saying my account showed it had been illegally used by someone and to press 1 to talk to a rep. The rep had a strange accent and said something about setting up my account to prevent access by illegal types. I hung up, and searched the internet for info and one article described exactly what happened and to report it to the BBB.

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- Keaau, HI, USA
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Got a robo call from my 808 area code. Said Amazon had found a suspicious charge, press 1 to speak with agent. Agent said $120 charge from Ohio. I looked at my bank & found no charge. I told Agent. He said they were trying to stop it from posting. Asked me to check Amazon account on laptop. Checked my Amazon, found no charge, told him and he hung up!

Then I knew it was a scam!

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- Sardinia, OH, USA
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They just called to say I had a suspicious charge for an iphone on my Amazon account. I had the same call happen yesterday.

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- Sebastopol, CA, USA
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Got 2 packages from Amazon today which I did not order. Very disturbing. How did they get my info and place an order?

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- Albany, GA, USA
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A call claiming to be Amazon called and said a Iphone had been purchased using my Amazon account and to press 2 if I did not approve the purchase. I pressed 2 and the Indian speaking guy said he was going to freeze my account and for me to go to WWW.remotepc.com and download the software to access my computer. I told him it sounded suspicions and I needed him to prove he was from Amazon. He gave me his name as Russel Frost (Indian accent) of the customer service department and his Amazon badge number AZM450. He gave me the address of Amazon and had me look it up to prove he worked for Amazon, lol! I told him I still did not trust him and hung up.

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6101.00 purchase told to contact fraud dept number 1-800-484-5729 Package was being sent to 403 Milltown Rd Wilmington, DE 19808. I did call number but could not understand them and did not answer the phone Amazon. Contacted Amazon directly and they did not have that order and informed me it was fraud sent info to Amazon.

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I received an email claiming to be from Amazon. It looked very real! It stated I had made two purchases, a TV and gaming console, total price $6,191.49, on amazon.com. It had my name on it, but had the purchases going to an address in a different state. It stated If I had not made the purchases to call the l number provided of 800 484-5729 to the “amazon fraud team” to report it. I made no purchases so I called and told them.  I was advised to provide the confirmation number from the email. Then he asked for my address. I stated I was not going to give that information. His response was he needed the address to look up the account. I gave him my address to prove i didn't make the purchase.   He kept asking for more, and eventually claimed he needed to verify my credit card information. I don’t have an amazon account so this is when I got suspicious and hung up. He keeps calling me back trying his best to get my CC information. This is a huge scam but the email looks so real.

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- Raleigh, NC, USA
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They called me and told me that someone ordered an ? 11 in my name. When I told them to cancel the order they told me to [censored] Off!! Very unprofessional and disrespectful to Me! I don’t have an Amazon Account open!!

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Phone call was received from a female stating that Amazon account had been hacked by IP address

Lady convinced that it was an issue. -- had an link to work history

Turned over to another individual that was going to install a program to find the issue.

Had us download GoToAssist -- application to give them control.

Appeared to be helping. (fake)

To make it look like he was finding something he opened a DOS window and executed TREE (lists the directories)

And then pressed ^C.

Then pasted a statement at the C prompt that "WARNING IVALID IP FOUND".

Then asked bank for online sign up. Opened registration and attempted to have my wife load her information.

At this point, I questioned the need. And then insulted me by stating the he was talking with wife.

Immediately stopped sesion.

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They called my mother’s phone. Claimed there was a questionable charge to my mother’s Amazon account. Problem is my mother is in her 90’s and doesn’t have an Amazon account. They hung up when I told them that.

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- Detroit, MI, USA
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I received an email stating they were from Amazon. The email stated your online order with order ID # is successful. Thank you for your order. In this email it stated that I purchased a laptop and flat screen TV. They had my name but a different address. When I called the phone number in the email 844-257-7424 I was advised to provide the confirmation number. Then he asked for my email address. I stated I was not going to give that information. His response was he needed the email address to look up the account. I gave him my email address. He stated the account was from NY and what was my zip code. When I gave him my zip code he stated he will research and placed me on hold. After being on hold a few minutes the call dropped. This is when I knew this was a scam to get my information.

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We got a call from someone claiming to be Amazon. They asked us if we had just made a $279 purchase. We said no, and they said that we may have been scammed. They then got us to log into our checking account online while they controlled the computer. They had us write down the available funds balance. Then they had us send an email to [email protected], trying to claim a refund of $279. Suddenly, an additional $7279.00 showed up in the 'available funds' section of our checking account, and they said we owed them $7,000. They had us go back and check the email, and there was a $7000 mistake. They again asked us for the money. We hung up and turned off our computer. We contacted our credit union, and we're ok; we've frozen the account, changed our login and we'll be getting new account numbers.

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- Socorro, NM, USA
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(410) 304-5050 Amazon Customer Support Impersonation Scam

I ordered some Lego online for my grandson and I had an issue with the purchase. I googled and found a phone number for Amazon refund. I called the phone number (410) 304-5050 and they had me get over $2000.00 in gift cards. I had to scratch off the cards and read them the card numbers. They also asked for my bank card number.

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- Farmingville, NY, USA
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Received a call from 888-280-4331 saying it was Amazon & that they were concerned with a purchase of an iPhone XR. They came on the line & asked if it was me (they had my name) & like an [censored] I said yes & they hung up. I think they recorded my "yes" response. I'm so pissed I said yes - i know better!! but it was an instant reflex :(

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- Wichita Falls, TX, USA
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I got a call from someone claiming to be with Amazon. He insisted that he needed to know what kind of device I was using. I hung up.

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- Peoria, IL, USA
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I received an email that was identified as "Customer Service." There was no company logo. The subject line read "Reminder: Successfully logged in from a different device. I opened the email. The Amazon logo was at the top of the message. The message read: We have suspended your orders and Amazon account because we detected unusual activity on it. You can unlock your account by logging in to your account and following the on-screen instructions. At the bottom of the email was a link that the email instructed that I used to log in to my account. It also read for me to follow the instructions in my account notifications to see what information I needed to provide. Because I suspected the email to be a scam, I went to my Amazon account via the app on my phone. I did not see anything suspicious with my account. Wanting to confirm that my account was okay, I did a google search on Get Human for a customer service number for Amazon and called it. I explained to the man who answered the phone (who had a very thick accent that if I had to guess was of someone from the country of India) that I had received an email regarding my account and I wanted to check and see if my account was okay. I gave him my name and when he supposedly looked at my account, he said that my account had been hacked by people from several states in the US and Russia and China. He said that in order to prove that I was not in any of the locations where the charges had been made I needed to buy a gift card so they could confirm my location with the store that I bought it from. I told him that I could not do it at that time, but he kept insisting that I had to take care of this urgently. He stayed on the phone while I went to the store to buy a 25 dollar gift card. He said that He needed to use the code on the card to correct my problem. While I was in the check out line, I pressed the area where there was a link at the top of the email that I was sent that revealed where the email had been sent from. What appeared was [email protected]. I asked why the email did not have amazon on it and he said that they had a number of people who were working from different locations. I told him I thought he was scamming me. He said, ma'am, you called me.

While he was working on it, he insisted that I stay in the parking lot of the store where I bought the card. He was able to tell me exactly where I was. While he was working on the problem he asked me if I had checked my bank account to see if there were any problems with it. Even as I was checking my account, I questioned whether or not he was able to see what I was doing or detect what my password was.

While he was working on my account I was receiving emails from Amazon regarding a sign in from a new device, a one time password and change in my password. I asked him about the emails and he told me that it was him working on my account and that's why I was receiving those emails.

He supposedly was able to correct the the problem with the charges made in the US, but the code would not work for the ones outside the country. He then said that I needed to buy two more cards for 100 dollars each to correct the problem with the charges made from China and Russia. When I told him I did not have the money to do that, he suggested I use my credit card. When I said I did not have enough money on my credit card, he suggested that I go to the bank and get a debit card. When I told him I would not do that he got angry. I told him that he could just close my account. He said that until this problem was resolved he could not close my account. I asked what exactly was he doing with the account. He said securing it against further hacking activity. I said if he closed my account, there would be no more danger of that. He couldn't give me a good reason for not closing my account. We argued; then he transferred my call to another man with the same sort of thick accent. When the second man could not answer my questions to my satisfaction, I asked to be sent to a manager. The third man had the same sort of accent. His explanation for why my account could not be canceled was that my account was frozen and would remain that way until he had the codes from the gift cards to open the account. When I continued to refuse to buy the cards, he told me that my account would no longer be frozen in 24 hours and the bad guys would be able to get into my account again. When I still refused and asked him what other options we had, he said that he was authorized to put my account on hold for up to 15 days. He said he would put it on hold 9 days but I would have to He gave me his name and a telephone number and told me to make sure just to call him when I got the cards. He said his name was Walter Cooper and his phone number was 360-722-5065. He said I could also use the toll free number I had called him on 833-528-0919 and use extension 70. He said I needed to get 2 two hundred dollar gift cards. When I asked why the amount went up, he said that if he told me 100 dollars and it did not work then I would get angry because I would then have to get cards for 200 dollars. He added that the call was being recorded and he did not want to get fired because he gave me misinformation.

A week later, before I attempted to call him back, I used my app to confirm with Amazon that this was a legitimate transaction. The customer service lady that I spoke with told me that there was never anything wrong with my account and that the call I had made to them must have been diverted directly to the people who scammed me. There was no record of the call I had with the three men in their system.

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Got an email that says I ordered 6,000+ dollars of stuff from amazon. But I didnt get an answer from the number that was left to call. I've checked my amazon account but those purchases were not on there.

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+1 (888) 556-9756 3 2
+1 (833) 224-5028 0 0
+1 (833) 572-1600 0 0
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+1 (667) 247-8270 0 0
+1 (800) 730-9810 1 0
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+1 (913) 953-7960 0 0
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+1 (206) 504-7753 0 0
+1 (772) 480-1479 0 0
+1 (833) 907-3034 0 0
+4917640531990 0 0
+1 (475) 219-2002 0 0
+1 (512) 772-4665 0 0
+1 (716) 281-7454 0 0
+1 (719) 430-9684 0 0
+1 (920) 606-1249 0 0
+1 (216) 428-3318 0 0
+1 (216) 318-8689 0 0
+1 (772) 243-0026 0 0
+1 (855) 608-4092 0 0
+1 (814) 264-1842 0 0
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