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Vehicle Services Division

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Vehicle Services Division Reports & Reviews (136)

Received a letter from a Mark Smith, wanting me to renew a vehicle warranty on a vehicle that was sold several years ago. Only contact was a phone number. Signature was also fake. Response to notice was requested.

Fraudulent scam!


I got a letter from Dennis Wilson, Program Coordinator for an entity called Vehicle Services. This was not the first time this entity approached me re a warranty on my car. In a previous call, I stupidly listened to the spiel the salesman gave me re a warranty policy. After I found out how much it would cost, I politely stated that I would not be interested. Then the pressure set in, the hard sell. I am 75 yrs old. I got several follow up letters, including the one I got today (2/23/2022). I’m tired of them and believe that other older people may be falling for this scam, so put me on the list of complaintents. There is no company name, no date on the letter and no address for the company. Thank you.


I received a letter asking me to call with my current mileage before Jan 31, 2022 because my factory warranty has expired. (Truth is I have a new car only 5 months old.) The letter also said "Our records indicate that you have not contacted us regarding your mechanical breakdown coverage on your vehicle. By neglecting to activate your coverage you will be at risk of being financially liable for any and all repairs after your factory warranty expires. However, you still may have time left to activate coverage on your vehicle before it's too late. Final acceptance is subject to your ability to meet eligibility requirements. We reserve the right to revoke your eligibility for service coverage if you do not meet our criteria. Call within 5 days to ensure eligibility."

The letter is signed by Mark Smith, Program Coordinator and phone number 1-888-206-6321. There is no company name, no address. I did not make the call because I have a new car and I have insurance. This letter is probably trying to sell me insurance just like the phone scam with similar claims.


Keep getting these letters from vehicle services division. I kept two, one with the customer ID 337TU01005, call by December24, 2021. Another with a diff Customer Id GL13145699, call by February 4, 2022. I would assume if this was I did, then my customer ID number would be the same. I also wouldn’t be contacted by a Mark Smith, or Dennis Wilson, supposedly program coordinators. Also, given numbers of said coordinators 1-877–2 03–4130 and 1–8 88–2 61–5024 … my car is 13 years old and I bought it secondhand, I’m the third owner. I’m sure my warranty is up. No address to forward their letters back to them.


Letter re expiration of vehicle warranty coverage. No information about sender. "Please call 1-888-261-5024 with VIN and current mileage before October 08, 2021."

- Cumberland Center, ME, USA

Letter asks recipient to provide vehicle info by August 16, making it seem imminently important.

- New Richmond, WI, USA

As soon as I bought my new 2015 Toyota car, I kept receiving on and off, letters from a scammer. To this day they keep sending me letters, asking me to call 1-888-582-6870 to receive extended car engine warranty. There are two pictures of these letters attached, which demonstrate that this is a scam: no address, no business name, a most-likely bogus name on one of them (James Winters), different looking layout but same subject and intentions.

- Charlottesville, VA, USA

I looked at used cars online, don’t remember which specific website they got my information from but ever since they’ve been calling me saying I need to document my Chevy and that my coverage is going to expire. I tell them I don’t own this car and to take me off their lists but they keep calling. The phone number I provided on this complaint is from a letter sent to my house! I don’t know how they got my address but enough is enough!!

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