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Vehicle Services Division

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Vehicle Services Division Reports & Reviews (141)

- Weirton, WV, USA • Jun 28, 2023
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Received multi phone calls and multi letters. Today was the icing on th cake. IMMEDIATE RESPONSE NECESSARY!! DO NOT

IGNORE. Postal Mail

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- Fort Thomas, KY, USA • Jun 27, 2023
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A "Richard Jones" sent us a letter in the mail (no return address listed anywhere) letting us know our Vehicle Service Contract and or Factory Warranty was about to expire. They wanted us to call with our VIN number and a made up Customer ID number that they supplied. I reached out to our car salesman who recently sold us the car and he said it was a scam and to not call or respond.

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- Tacoma, WA, USA • Jun 23, 2023
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A fake car insurance company try to sell me a fake insurance claim that they said was for a car I don’t even own or have history with AT ALL!

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+6
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• Jun 17, 2023
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This was sent to my 13-year-old daughter. Although it definitely appears fraudulent, I called Equifax to ensure that it is.

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• Jun 17, 2023
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This letter was sent to my 13-year-old daughter, telling her that the vehicle identification number and mileage was needed on a 2021 Chevrolet. Because she is a minor I was concerned about a breach and her Equifax information. The letter is fraudulent and there was no breach thankfully.

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• Jun 17, 2023
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I received this in the name of my 13-year-old daughter. It is concerning, if only for that reason. After recognizing the things that were missing from the document, I also called Equifax to ensure that her credit had not been inquired about.

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• Jun 15, 2023
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I received a letter from Vehicle Services Division Private & Confidential with my 14 uear old child's name on the form. I called them to ask how they had an underage driver's information and that I wanted to speak with someone in management to have her name removed and to understand how they had our child's information. Mind you it was in her nickname! I spoke to two individuals because they first person simply stated it was a clerical error. Absolutely not! You are using children's name for business scams. He attempted to raise his voice and I said I would and will be reporting them. He hung up! The second man attempted to tell me the same information and that it's their marketing team. I said no its a scam and he attempted to argue with me amd I let him know I will be reporting them to evert outlet I can. Consumers this is not okay on any level! Our children are exploited enough in this world that companies that do business in this maner need to be shut down! Report them! Heading
over to BBB next!
Using Children's Name that aren't legal age to drive

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- Grand Junction, CO, USA • Jun 12, 2023
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Only two days after transferring my vehicle's title into my name (gift from deceased relative) I started receiving notices in the mail about renewing my vehicle's warranty. Today (12 days post-title transfer) I received an official looking "final notice" requesting I call the 800 number "with current VIN and current mileage before [date]." The notice is on thin, cheap paper but has an official looking esignature from Richard Thomas "Program Coordinator" and they have my VIN number already from a previous notice (yes, my exact VIN)

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• May 24, 2023
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I keep receiving letters from them, warning my warranty is about to expire and to contact them. The problem is they don't have their facts straight, because my first name is incorrect and it lists a vehicle I never owned. Already called once to take me off their mailing list, which apparently didn't help since I received yet another letter today.

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+1
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- New Providence, NJ, USA • May 22, 2023
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Pretends to send you a check and I using deceiving language saying you need to contact to avoid losing coverage on your vehicle.

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+3
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- Buffalo, NY, USA • May 16, 2023
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FINAL NOTICE Please call 1-800-851-0673 with VIN and mileage before x date

Sincerely,

R T Program Coordinator

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+6
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- Bayonne, NJ, USA • May 12, 2023
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I receive a check in the mail in the amount of $199. And the attachment went on to see without a vehicle protection plan in place, you are at risk of being financially liable for any and all repairs. However, you still may have time left to activate coverage on your vehicle before it’s too late. No inspection will be required and financial acceptance is subject to your ability to meet eligibility requirements. It went on to say we reserve the right to revoke your eligibility for service coverage after five days and there was a number provided and that phone number is 1-800-889-0871 and it went on to say please respond by 5/25/2023. I called the above number to inquire more on what this is for. They have my vehicle year and model Honda *** ****. I did not provide any of my personal information. They tell me what coverage I can have they were trying to lower the payments from 495 to less than that and I was kind of skeptical so after the person put me on hold I hung up my phone I blocked your number and I decide to Google and look them up and I see a lot of people is making a complaint about receiving this so please can you do an investigation because this is a major. However, this letter did not come to my home. It was sent to my sisters address and not my address so I do not know how they have my sister’s address and my name attached to it so that was a red flag right there for me.

******

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- Denver, CO, USA • May 10, 2023
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They send mail that looks like it comes from the DMV and makes urgent requests. They make it looks like there is a check involved, but there is not. The whole thing is a scam and it is easy to think it is something serious to respond to, when it is all a scam.

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+2
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Don’t people have anything better to do with their time and days than this? God it makes me wanna smack these people right across the face .

WHAT IS THE POINT
Waste of time smh
A buncha BS is all it is 😒

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+1
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Your sending me letters about my warranty is about to or has expired.
A 2017 toyota corolla well i do not own a 2017 toyota corrolla. Please stop sending these letters

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+1
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I recieved a letter about a 2017 toyota corrolla about my warranty is about to expire or has expired. I do not own a 2017 toyota corrolla i do not own a car. Please stop sending me these letters

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+4
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This letter is deceptive trying to initiate fear to get me to respond. I feel violated receiving mail like this at home. This could trick like grandma or something. How can these people get away with this

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+8
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- Gallup, NM, USA
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The letter indicated that my vehicle factory warranty has expired or may be about to expire and I needed to call 1-800-851-0673 and provide my vehicle VIN and current mileage. It was signed by the "Program Coordinator, Richard Thomas." The letter or envelope did not have a legit business name other than "Vehicle Services Division Private & Confidential." It also gave the business hours of operation, Monday - Friday 7:00 am - 8:00 pm CST and Saturday 10:00 am - 4:00 pm CST.

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+16
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I received the same letter as many people and when I try to call from different number no answer but from my number there’s a answer. why do people constantly want to scam? Go look a job and life and find something better to do I wish I could sue them for the pain and suffering they trying to put me through
Scamming

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+5
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I received this letter in the mail today with the wrong maker, model, and year of my car (I don’t have a Jeep) which was the first scam indicator. Did some research because there is no company mentioned, just “Steven Wilson, Program Coordinator”. I ended up on this website pretty quickly and found other pictures of letters that are identical to the one I received. Definitely a scam!
Vehicle Service Contract, “Factory Warranty Expired”

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Vehicle Services Division Contacts

Vehicle Services Division associated photos:


Phone:
+1 (888) 413-6075 2 0
+1 (800) 851-0673 0 0
+1 (877) 205-9492 0 0
+1 (888) 582-6670 0 0
+1 (877) 203-4130 0 0
+1 (888) 261-5024 0 0
+1 (888) 582-6870 7 1
+1 (800) 298-4306 4 0
+1 (800) 873-6215 1 0
+1 (800) 851-0673 6 4
+1 (800) 755-4172 1 1
+1 (888) 413-5067 4 2
+1 (888) 582-6870 0 0
+1 (800) 486-9611 0 0

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