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Online purchase not received

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Online purchase not received Reports & Reviews (202)

- Menifee, CA, USA • Feb 15, 2025
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I ordered a bracelet from the company website and paid wit a credit card. Have nor received the item, tracking number not valid, company does not reply to emails, phone# is disconnected ted

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- Hollywood, FL, USA • Feb 14, 2025
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ORDER WAS PLACED AND CONFIRMED 12/01/2024. THE ORDER WAS FOR 4 MINI HOVERING NFL FOOTBALL HELMETS. AS OF TODAY 02/14/2025 I HAVE NOT RECEIVED THE ITEMS ORDERED AND PAID FOR. I HAVE E=MAIL THE COMPANY REPEATED TIMES AND ALL I GET THE SAME EXCUSE ANSWER THAT THEY ARE CHECKING ON IT AND TO GIVE THEM 3-5 DAYS FOR AN ANSWER. ORDER #USTVSHOPPYSALE8873.

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- Palm City, FL, USA • Feb 07, 2025
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I was clicked on an ad from Shark Tank (Lori Greiner) for a travel bag and ordered it, then got an email from "Bikobabybus" confirming my Order. They keep telling me that the item has shipped and was received on January 21, 2025, but it was not.

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- Miami Beach, FL, USA • Feb 05, 2025
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I purchased purses on clearance from them. The Items never arrived. They use a scan delivery called TRACK718.

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- Somerville, MA, USA • Jan 27, 2025
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I ordered four items from Fresh Hoods on November 29, 2024, for a total of $182.96. As of January 27, 2025, I have yet to receive the merchandise. I have contacted the customer service department several times, and they have guaranteed that the merchandise will be delivered. However, after a fourth attempt to know when I could expect my merchandise to arrive, customer service/support stopped communicating with me and replying to my emails.

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- San Ramon, CA, USA • Jan 27, 2025
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A customer from Lithuania contacted a Miami Powertrain representative and agreed to buy car parts in April 2024. The money was wired per the agreement on June 11th, 2024. Later the customer was notified that there was a delay in shipment of the parts, and there has been no further contact with the company. They do not answer phone calls, emails, attorney letters.

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- Hallandale, FL, USA • Jan 24, 2025
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I ORDERED AND PAID $59.30 ON SEPT.11, 2024 SOME PANTS FOR WORKING AND NEVER RECEIVED ANYTHING FROM THEM!

" customertocare : [email protected]

Sep 11, 2024, 3:45?PM to me

Dear R.MANCUSO,

Your payment of USD 59.30 has been approved and the transaction will appear as landscapet*UK on your bank statement.

To view your order details, track your package, or contact the merchant, please visit https://xps.customertocare.com/index/index/service/token/0018fe4d39cbe7497930abf...⇄ />
To ensure your excellent shopping experience , the merchant requested customer care service at CustomerCare-VIP.com.

At CustomerCare-VIP.com, we provide a real-time customer service platform for both customer and merchant.

Sincerely, CustomerCare-VIP Team"

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- Dania, FL, USA • Jan 23, 2025
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I ordered a shirt on January 15th via an advertisement on instagram that came up. I click the link on the seller profile which took me to their supposed website to order the advertise shirt. I placed my order and even received a confirmation number, it’s been over a week and over reached out to the seller on multiple occasions via social media messenger and email, asking about a tracking number or update regarding my order and I don’t receive any response. It seems to me that even on a post for the Selena/Aaliyah shirt multiple individuals are asking the same questions and have also not receive the product or any response

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- Lansing, MI, USA • Jan 23, 2025
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Does not send product. Signs everyone who places an order up for a 35.00 a month subscription unknowingly. Just recently took his home address off of the website probably after I told him how stupid he is. Owns a jewelry company as well probably also a scam. Please get this guy put in jail

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- Marathon, FL, USA • Jan 22, 2025
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Placed order on 10/24/2024. A month later I followed up looking for my purchase. The tracking indicated it was delivered. I never received my purchase. They said they would send a replacement order. They send new tracking. I followed up again and the tracking once again said delivered. I have never had an issue with stuff being delivered to my address. The emails seemed staged to say what you wanted to hear. I never received a refund or my merchandise. Now you can't go to website. I feel it was scam and I just want others to know about it.

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- Fort Lauderdale, FL, USA • Jan 19, 2025
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I ordered a product from them on the 14th of December. They promised to have it delivered before Christmas and it never arrived at my house.

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- Fort Lauderdale, FL, USA • Jan 17, 2025
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Saw multiple ads on instagram about the product. Since I saw so many ads and positive reviews, I made a purchase on 12/14/24 during their “sale”. It was BOGO free. I received a confirmation statement after placing the order that I would receive a confirmation email with tracking information. Never received any emails in relation to the order. I reached out via email on 12/20/24 asking about my order and the first attempted $29.95 charge. I was reassured on 12/26/24 that my order will be shipped soon, the sale went so well that they had back orders. After waiting and doing some research I saw that multiple people had the same scenario happen to them. I then reached out and advised them to give me a refund and remove all of my information from their database. I then received another email on 1/13/25 stating they just checked my order and due to the surplus of orders there is a delay and my order will be shipped in 4-5 days. I was never issued a refund.

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- Miami, FL, USA • Jan 17, 2025
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Mr Francisco Xavier Villafuerte Meneses owner of Clean Energy Brasil and Alain Group LTD offer sugar commodities and we enter into a contract agreement where We paid the full amount of the product and has been 23 months and never delivered. He gave in guarantee a personal check who happens to be from a closed account. He sent empty booking documents for the product delivery and fake promises. Be careful with this impostor , he also shows himself as a finial investor and a finance guy company. We have been already several companies scammed by this individual from Ecuador residing between Brasil, Dubai and Spain.

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- Ewing, KY, USA • Jan 17, 2025
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Order placed Dec 7,2024. 10day window for delivery. Repeated emails sent to them. Still no product and no acceptable answer. They took my money but no product and now they won’t answer emails. They have been reported to credit card company, fraud division. They do not give a phone number for customer service. They give tracking numbers that do not work. After several email attempts to fix the problem , they now will not respond to me. It is now January 17,2025.

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- Vero Beach, FL, USA • Jan 15, 2025
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Was scammed by ordering Bikenda dentures through nectarskinus.com. Was responded by Brian O'Malley saying delivered 2 weeks ago. Tried tracking order# and tracking # every tracking service says neither exists. Don't have money to throw away for [censored]es that do this to people. So sad.

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- Vero Beach, FL, USA • Jan 06, 2025
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My daughter found a good sale on jeans so I put the order in. The tracking service was one I had never heard track 678 but A couple weeks later it said my stuff was delivered but I never got it contacted them they said the carrier wouldn’t refund them but they sent another shipment again a couple weeks later it said delivered but I didn’t get it. Contacted them again and the story they said that they must have problems delivering in my area, and that they were only able to get 70 percent of the money back from there carrier service and were offering that as a refund. I’m not expecting to even see that refund

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- Jupiter, FL, USA • Jan 01, 2025
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I ordered from this website for extra tools in a video game and I was scammed.

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- Port Saint Lucie, FL, USA • Jan 01, 2025
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Ordered an items I didn't receive. tried contacting the company, the email address

This site can’t be reached

Check if there is a typo in citysky.shop.

If spelling is correct, try running Windows Network Diagnostics.

DNS_PROBE_FINISHED_NXDOMAIN

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- Saint Charles, IL, USA • Dec 31, 2024
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On 12/13/24 I purchased a Zen Garden Terrarium form $194.42 including shipping. On 12/21/24 I was told the order had shipped and provided a UPS tracking number. That tracking number does not exist according to UPS. I have contacted PlantPico multiple times through email and text. They assured me the order was on the way. I requested a refund and they refused.

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- North Miami Beach, FL, USA • Dec 30, 2024
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The scammer presents a website claiming to sell jewelry made by a little old lady in Utah.

I am still waiting for the jewelry to arrive (though I suspect that it never will) - but can see that (if it is shipping at all), it is shipping from China.

It appears that other users have had the same issue:

https://www.trustpilot.com/review/helens-gems.com

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