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Geek Squad Reports & Reviews (284)

- Columbus, OH, USA
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I received a call from 802-321-0629,someone claiming to work for Geek Squad, stating the company is shutting down US operations and moving to the United Kingdom. In exchange for the inconvenience, they are refunding the initial fee, but you had to let them have access to your computer and asked you to keep looking for a refund on your personal bank account or credit card. I was fooled at first, because they knew the amount I paid for the coverage, but decided not to open my bank account on the computer, but they kept trying to have me open new windows on my computer. They ask you to open ApelX, TeamShare and a different program that allows them access to your computer. When they cannot gather personal information, they start asking you to find new ways to connect. Don't do it!

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They called and left a message for my 85 year old father that is in the hospital stating they were withdrawing $99.99 from his bank account for Windows. When I called them to confront them they asked for "MY" social security number so they could look up his account. When I refused they said to open his e-mail and click on a link that they just sent to cancel. My parents almost fell for this until I told them not to do anything and let me deal with them. Then when I hung up they called my phone 10 minutes later saying they had a $249 refund to send me and to click on a link that they want to e-mail me.

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They tried to say they were going to give us money back but wanted access to our computer. Then we denied rights for computer access and they threatened we were going to be charged 400 dollars if we didn’t allow them access

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- Miami, FL, USA
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I got a call from this number 863-440-7836, the guy barely spoke English, right away I knew this was a scam but I kept asking questions to get down as much information as possible. He told me he works for GEEK SQUAD and I had a warranty in 2015 for my computer that I am getting a refund for WITH THE HELP OF THE ScamPulse.com for $399 since the warranty is no longer working. In order to do this he was going to help me fill out a form online with the ScamPulse.com (because apparently I need help finding their website). I said do you even know my name? How do you know I am getting a refund. He told me my name and phone number. (this was accurate information) He told me to enter the following into my web browser: "alpha7.tk" I told him I would write this down first, he said no put this in your browser directly. I said this is not a real website, and this is a scam. He hung up immediately.

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- Memphis, TN, USA
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Caller left number to call stating that if not contacted that card on file will be debited for $1000.00. I called number and was told it had to do with a service on my computer. In order for them to cancel, they would need to take over my computer to send cancellation form. I did so after asking why I couldn't get form by mail. The money was to be put in my bank account via Western Union. I had to sign into my account to see if it showed up. Instead of putting the correct amount of refund in the account, they put in $1300.00 more. The caller wanted me to go to Walmart and purchase $1100.00 worth of I-Tunes gift cards and give him the information from them. I could keep $200.00 for my trouble.Of course I knew it was a scam then. I put hold on my bank account so they could not pull any funds out. The deposit never showed up. He called multiple times from 209-390-8978 to seem if I had purchased the cards. The last time he called, I told him I was at police station reporting him.

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- Center Point, WV, USA
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I called geek squad tech supt. and noticed the way it started to ring and then changed to a different ring. I left my information for a call back. I received a call back and was told they were the geek squad. They asked if they could access my computer for remote repairs and I said yes. I gave them my credit card number for payment. Later informed my credit card of the purchase and they requested a refund from the "geek squad" back to my account. Time went bye and a year and a half to two years went by. I received a call from "the geek squad" and they asked if they could pull information from last repair so that they could send me a refund. I agreed and before I knew what was happening they put a bunch of porn on my computer and made it impossible for me to use the browser I prefer. (Internet Explorer). I turned off the computer and received a call asking if I had received my refund. They get on my computer every day and when I get on my computer, they are moving things about on my computer. I shut it off and then get a phone call asking if I received a refund. This is frightening what can I do?

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- Thorofare, NJ, USA
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I was getting messages on my computer that my comcast settings were out of date. I called the number thinking I was calling computer support that came with my Dell purchase. The tech entered my computer and claimed to have updated my settings. Then came the sales pitch. I told the tech that I could not afford the $400 for 5 years nor the $125 for one year. He called back a couple of weeks later with the same pitch; again I told him that I could not afford the service - still thinking he was a rep from my complimentary computer tech service. He then became very annoyed with me, telling me my regular tech support, McAfee would only protect my computer from viruses but not from scammers. Again I told him I could not afford the additional coverage. He then accused me of "not keeping my promise to him" and that I would be responsible for getting him in trouble with his boss. Today I received a call from "the boss" (discovering from the caller ID that he was actually from The Geek Squad). The man said I owe them money because their tech helped me. I told him I in no way contracted for service from The Geek Squad. I told him if he called me again that I would call the police and contact BBB. He tried calling me again but I did not answer the phone. I consider this a scam and harrassment. Also I am concerned these people now have access to my computer. Shall I also contact law enforcement?

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- Schenectady, NY, USA
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I received multiple phone calls with a man (foreign accent) claiming to be from the Geek Squad. He asked if I was the main user of the household computer and that they received information informing them of a virus with our Microsoft Windows. I have had this happen in the past where the caller then asks for you to log into your computer and then the caller will remotely log-in to "show you the virus with the security". Once they have remotely log-in, they have access to your system. If not, they can send you an email that you open and it downloads a phishing virus that gives them access to your computer. The man got very defiant when I told him that it is unheard of that the Geek Squad calls the consumer. Consumers call when they have an issue and I did NOT call.

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This is a Billing or collection issue as well as service issue. Believe we have been scammed. Perhaps by a company avoiding to pay taxes. My wife had a warning on her computer. She phoned what she believed to be a tech support group. This has been within the recent days so not sure if they helped or installed additional issues. They held our computer network hostage until payment received. Yes, she allowed them access and yes she changed all passwords post issue. They received payment via ? Google Play? prepaid cards. The tech we spoke with was based in California according to him. The payment receipt dept. supposedly located in Buffalo NY according to the individual we spoke to. I asked for address and zip code. Address given was Buffalo NY, zip code was in Florida! The suspicion of fraud and scam was when I requested to see their policies and was denied for proprietary reasons. Managers name Mr. Josh Mathews ph: 929-383-0093 Tech support : Mr Smith ph: 408-337-6011 Please review and confirm or correct my suspicions. So here is another bit of info about this organization. We are told the name of the company, tech support was 'Geek Squad? . I asked if affiliated with Best Buy, the manager never heard of it!

Product_Or_Service: Microsoft tech support No settlement requested - for I would appreciate that ScamPulse.com contact this company and verify if this is fraudulent and if we were scammed. I do believe that this company avoids taxes by receiving payment via ? Google Play? prepayment cards. }

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- Clarksville, TN, USA
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I RECEIVED A PHONE CALL EXPLAINING THAT I WAS DUE A REFUND DUE TO BUSINESS GOING OUT OF BUSINESS. AND THAT I NEEDED TO CALL 1-888-866-7221, SO I DID.

THAT IS WHEN I CALLED AND THEY TOLD ME MY SUBSCRIPTION TO GEEK SQUAD NEEDED TO REFUND ME THE UNUSED PORTION OF MY CONTRACT BECAUSE THEY WERE NO LONGER GOING TO BE ABLE TO PROVIDE ME WITH SUPPORT FOR MY COMPUTERS.

WHEN HE ASKED ME FOR MY ACCOUNT, I TOLD HIM THAT I DID NOT HAVE THAT INFORMATION READILY AVAILABLE, HE SAID NO PROBLEM THAT THEY WOULD OPEN MY COMPUTER WITH MY PERMISSION AND HELP ME FILL IN AN APPLICATION THAT THEY WOULD PUT ON MY COMPUTER.

STOP, WAIT A MINUTE, WHY WOULD HE NEED TO BE ON MY COMPUTER TO GIVE ME A FORM. I HUNG UP.

THEN I CALLED GEEKSQUAD, AND VERIFIED THAT THEY ARE NOT GOING OUT OF BUSINESS.

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- Jacksonville, FL, USA
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A PERSON CALLS AND IDENTIFIES HIMSELF AS BEING FROM GEEK SQUAD. (337) 461-8916. HE TELLS ME THAT HIS COMPANY IS SHUTTING DOWN AND THAT THEY WANT TO RETURN THE MONEY I PAID OUT TO THEM LAST YEAR. I ASKED THAT HE CALL ME BACK IN 10 MINUTES AND HE AGREES. THIS PERSON CALLS ME BACK AND I ASKED HIM TO GIVE HIS NAME AND HE REPLIES "DAVID". I ALSO FOR HIS LOCATION

AND FOR HIM TO TELL ME WHAT TIME IT IS THERE. THE TIME HE GIVES IS 2:30 PM. MY CLOCK SHOWS

4:21 PM EASTERN TIME. THERE IS A 3 HOUR TIME DIFFERENCE BETWEEN THE COASTS. I CAUGHT HIM IN A LIES. I HAD ALSO CALLED GEEK SQUAD AND THEY INFORMED ME THAT GEEK SQUAD IS NOT SHUTTING DOWN. I HANG UP ON HIM. I WOULD SUGGEST THAT YOU TELL THE PERSON YOU TELL THE CALLER THAT YOU ARE GOING TO CHECK ON HIS STORY. IF YOU HAVE CALLER ID, WRITE DOWN THE NUMBER ALSO ASKED FOR HIS NUMBER AS WELL. UNTIL NOW, I H AVE N EVER HEARD OF ANYONE FIRM GIVING YOU THE MONEY YOU PAID OVER A YEAR AGO. THIS IS THE THIRD TIME SOMEONE HAS TRIED TO SCAM ME IN TWO MONTHS. AS THEY USED TO SAY ON THE SHOW HILL STREET BLUES, "LET'S BE CAREFUL OUT THERE!"

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My wife received a phone call and allowed someone supposedly from the Geek Squad remote access to our computer. When I called the number back, no one there knew anything about this. The gentleman I spoke with this morning had a middle Eastern accent, and I could hear small children in the background. My wife may have given them our credit card number. Now, our printer will not work.

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- Phoenix, AZ, USA
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I was called on my cellphone from the # 2099757916. A man with a thick Eastern Indian accent told me that he worked for Geek Squad and that their company was no longer in business and that they wanted to refund my money. I explained that I hadn't purchased anything and he became angry asking me, "Don't you remember? I need you on your computer now to give me access!" I explained that I did not know what he was talking about and he hung up on me. I immediately called back and got the same person. He this time said with hesitation that his name was "John". I asked for his supervisor and he told me that he was the supervisor. I persisted and he put a man named Kevin on the phone. I told Kevin how John was rude and to explain to me what was going on. Kevin said they wanted to refund money to me and asked, "Don't you remember our service?" I instantly said that is the problem I don' t remember doing business with you will you please explain. He then hung up on me. This is very scary and I would like someone to look into this immediately!

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- Allegan, MI, USA
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They continually call some days more than 6 times, claiming to be internet technicians and stating my computer has a virus and want me to get in front of my computer so they can take over and fix the virus. Asking for credit card information etc.

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A year ago, my husband received a pop-up ad stating that his computer was being hacked, and that he needed to call the above number. He did, and they talked him into paying them $199 for "lifetime" security services. Now, almost a year later, they have called him at least 50 times in the past few days insisting that someone has hacked into our computers. They wanted another $179 today for us to buy "web route internet security"...an anti-virus?? These people claimed to be a subsidiary of Best Buy. There IS a Geek Squad associated with Best Buy but these people are not a part of that...I went to Best Buy today and we are definitely not signed up for the real Geek Squad program.

Since Best Buy affirmed my thought that THIS "Geek Squad" is bogus, I called the above number back and told them to never call us again. Hopefully they won't.

I'm reaching out to you today in the hopes that you can stop them from preying on helpless victims in the future.

Thank you.

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- Dayton, OH, USA
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Consumer rec'd texts and calls from someone claiming to be from the Geek Squad stated she was owed a refund. The caller had a heavily accented voice and kept asking her to repeat herself to say yes.

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- Greensboro, NC, USA
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Consumer received phone call from someone pretending to work with Geed Squad, saying that she had computer virus "please get on your computer so we can fix".

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They called us and said someone was hacking our computer. That they were from California.

Sberry had a heavy indian accent.

She wanted access to my computer.

We wouldn't give it and she was very pushy.

They claim they are calling from geek squad.

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- Sunnyvale, CA, USA
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I thought I was reaching out to Geek Squad technical Support who works thru Best Buy when I purchased a new laptop in Jan. 2016. I acquired their phone number on the internet. It turns out that they were not Geek Squad but pretending to be Geek Squad with a telephone number 800 832 5456. Two weeks after purchasing my laptop I phoned them for technical support. They told me my computer was going to crash if I didn't pay them $499 for lifetime Malware Security Software. I paid them and then they completely changed my computer. It seems just about every week I had a laptop issue, they would get on my computer remotely and "fix the problem". The last phone call to them on 4/29/16 was a security pop up issue, and they took remote access. Three hours later then completely destroyed my computer so I was not able to use it. I then walked into Best Buy to tell them Geek Squad had been working on my computer and now it doesn't work. They looked at the phone and didn't recognize the number. I then realized I had been scammed.

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- San Diego, CA, USA
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I was contacted by phone by "Harry" claiming to be from the computer repair service, Geek Squad, to whom I have an account with. Harry did a quick survey with me and then said that I qualify for a REFUND of my $299 service plan, due to a screw- on their sales rep's fault and a US government court order. He said the money needed to be wired into my bank account and they could not send a check to my house; they already had my address. He showed me how no one but the foreign bank that would be wiring the money to me could read my account number. I told him I had to check with my bank first and he gave me a phone # of 805-500-6555 to call back. That number is merely an answering machine. Beware!

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Geek Squad Contacts

Geek Squad associated photos:


Address:

1307, East Geffer-son Lane, Suite 301 Los Angeles CA, USA 90091

Phone:
+1 (858) 432-6575 0 0
+1 (888) 538-3701 0 0
+1 (805) 317-6425 0 0
+1 (805) 633-0553 0 0
+1 (256) 270-1120 0 0
+1 (866) 416-8381 0 0
+1 (866) 292-2043 0 0
+1 (858) 367-9549 0 0
+1 (800) 421-4933 0 0
+1 (510) 323-2651 0 0
+1 (321) 225-5622 0 0
+1 (541) 909-1441 0 0
+1 (804) 876-0247 0 0
+1 (888) 738-7160 0 0
+1 (802) 466-6734 0 0
+1 (410) 929-7662 0 0
+1 (888) 208-4974 0 0
+1 (844) 487-1153 0 0
+1 (843) 639-4447 0 0

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