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Geek Squad Reports & Reviews (284)

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Order confirmation updates, order number - CAR-5704-5505-4682-5411

GEEKSQUAID

Dear user,

Your payment for annual subscription is completed. Hence we have charged you 369 USD for yearly subscription. Thanks for being our valuable customer.

Here are your order details:

Your order number is: - CAR-5704-5505-4682-5411

Product name: Protection 360

Total amount: 369.00 USD

Transaction date: November 28th, 2020

To upgrade/cancel your subscription, please contact our customer service desk given below.

+1 (56541)525277 - 7982679

Sincerely

****** *******

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On November 19, 2020, at about 10am EST - I called the Geek Squad technical support to ask that they not renew my membership, since I am being treated for Prostrate Cancer and could not afford it. Everything went well for a while, then the technical support person said I they would give me back the money that they had billed my checking account for, and also a rebated from last year since I do not use the computer for business. The amount was for $350.00 and he had control of my computer. The amount was ready to go into my checking account, and for some reason, when I typed in the amount it came out to $3, 500.00 instead and the technical guy started to panic and said he would lose his job. I told him to just change the amount, but he replied that he could not do that. He recommended I get four American Express gift cards each for $500.00 that I did after much running around. He stayed on my speaker cell phone for nearly 3 hours, I got the cards then read the numbers off to him, and never heard from him again. I am out $2, 000.00 that I can't afford. And the $3, 500 that was put into my account, was gone at end of day. This is a crime, I am a 75 year old Vietnam Veteran suffering from prostrate cancer, and expected to be treated better than this. The tech person who had the West Michigan phone number of 1-616-371-4550 and 1-616-647-3257 that he called from. Please help, I have also filed this complaint to the Michigan Attorney Generals Office.
my name is Arthur B. Fox, pittsburgh, PA.

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Contacted by email for a 299.00 membership renewal for Geek Squad

When I called number to cancel it to me to website to cancel but my security popped up and said do not open site will take over computer

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Received email saying my free subscription for PC Computer World had expired and I am to be billed $149.99. I never had a subscription. I spoke with one person, "Mike" I believe from India - phone is out of Deerfield, Wisconsin. I had to interrupt my first call with them due to business, and they pursued me quite diligently to be able to put the moneys back into my account. This was far too complex - and strange -- to be a normal cancellation process. Companies never pursue someone so steadfastly to return money to an account. I called them back. When the phone was answered, there was no company name - just "hello". I told them I would report them to the Better Business Bureau. Beware!

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- Memphis, TN, USA
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HI Jasmine Thanks For Renewing Our Services.

Inbox

Jeff Cooper

Nov 2, 2020, 7:47 AM (3 days ago)

to me

Customer Support :-+1(352) 251-0254

Address :- 1632 Stringtown Rd, Grove City, OH 43123

Trsnsaction ID:- 3549JHWIU-9018331784

Dear Jasmine

Thanks For Making Geek-Squard 'Best Computer Support Company In East America.

Your Subscription With Geek Squad LLC Is Being Successfully Renewed For Next 3 Years.

Date:- 11/02/2020 , Time:- 09:30 AM EST

Order ID:- YGJHV9018331784

Subscription Details

Description Amount

Geek Squard Computer Suport (3 Year Licence) $ 199.99

Anti Virus $ 49.99

Email Support & Security $ 50.01

Total $ 299.99

Billing Information

Customer Name:- Jasmine Brown

Address:- 1917 Edward Cove Memphis TN 38107

The Amount WIll Be Auto-Debited From Your Account As you Choosed Auto-renewal Payment Method

Please Ignore The Message If You Are Aware Of The Charges

NOTE !! If You Don't With To Continue With The Services/Didn't Authorised This Charges Please Call Our

Billing Department within 72 hours to cancel the subscription and to claim for your money refund.

Thanks & Regards

Geek Squard LLC

1632 Stringtown Rd, Grove City, OH 43123

Billing department:- +1(352) 251-0254

Support Time:- 9:00 AM - 6:00 PM IST

This Email Is Sent To [email protected] As You have Subscribed To Our Newsletter & Services

Geek Squard LLC

1632 Stringtown Rd

Grove City Ohio 43123

United States

http://gemsstar.co/rajat/index.php/lists/fe956fpn4d900/unsubscribe/xw4164trvf12e...⇄ />
I am a victim of identity theft so I did not provide any information to them.

I have copied the email but it dosn't show that it had logos of the geek squad on it. It has my name email, old address, and old phone number on the email.

I called the number and advised this was not me and they kept hanging up in my face when I explained it was fraudulent.

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Received via email - [censored] phishing - beware - don't call them, don't unsubscribe.

Thank you for the completion of 1 year Defender Protection Plan. If you have any question or want to cancel this subscription Please call on our Toll-Free Number +1(888)604-0445

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Received this email today. did not reply, will not reply. never gave billing info and never had business with this company. wording sounds foreign ... scam no doubt and will monitor all my accounts for any suspicious billing. ... dead give away "Jeffer-son" and that name baaahaaaa from "Shameeka Meek" right... Americans are getting smarter and these scams are blatantly ridiculous. beware all ...!

From: Shameeka Meek
Subject: Renewal Successful
Date: October 20, 2020 at 11:30:11 AM CDT
To: Shameeka Meek

Dear Customer, .

We thank you for completing one year with PC World Geeks Squad team.

We have charged you $149.99 for the next 12 months subscription. We tried to contact you on your registered Phone number, Deduction of amount will appear on your bank account within 48 hours.

If you have any Question or Wish to cancel the Renewal, Please connect us on +1-888-335-2472 within 24 hrs.

Thank You

Donald Williams- Account Manager

Helpline no - +1-888-335-2472

GeeksPC Support LLC

1307, East Jeffer-son Lane , Suite 301

Los Angeles, CA, USA 90091

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My Name is Emma Dandridge, and I Want to File a complant against Geek Squad, they keep sendind me emails saying that I Have a Contract Renewal with them, I Have never had any dealing with Geek Squad period, and don't no anything at all about Geek Squad, and I am so tired of them sending email to my account, will you please help me because I never knew anything or heard of them, and how they got my email in the first place, I am a disable 78 Senior Citizen and my only income is Social Security and Recently had a Hip Replacement and healing from my Surgery. please help me. the email which is mine and it is [email protected]. I want click on it because I don't no if they trying to get my information so I move it to Spam and don't open it. please help me. Thank you Emma Dandridge

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I called about an email I got that said I bought something that I didn't. Told me 19 min. wait but they will call me back if I want and I will not lose my place. An hour later I called back after telling 3 people my problem (none of them cared) I said this must be a fraudulent 20 mins. later they said it must be fake. I asked you aren't worried someone is using your name . Nope What kind of company are they. I will never shop there if that's the way they feel. ANTI-VIRUS
To:xxxx
Tue, Oct 13 at 2:33 PM

image

Greetings From Geek Squad

Hello xxxx ,

Thank you for shopping with Geek Squad. You ordered “Norton Advanced” Total Protection with VPN & ID Theft Protection Plan (1 Year) for 5 devices.

Your account has been Pre-Authorized for the payment of $429.00, as per the E-Signature Contract signed by you at the time of registration.

We have noticed that your order was placed outside United States. If this wasn’t you kindly inform us by calling our toll-free @ +1 (866) 773-5176 to cancel the services within 24 hours.

For set up and installation kindly call our toll-free @ +1 (866) 773-5176

Your Order Details: -

Order ID # 774-7822-38693

Arriving: - Oct 14, 2020

Shipped From: -118, Walls Ave, Wilmington, Delaware, 19805

Next Due Date: - Oct 13, 2021

You can login to your account to view using the details mentioned below: -

Username: -

Password: -

Note: - Deduction of amount will appear on your account within 24 hours. If you have any question or wish to refund and cancel the renewal please call on our support number @ +1 (866) 773-5176.

Sincerely,

Geek Squad

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- Oceanside, CA, USA
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Received email 10/13/20 stating "You ordered "McAfee" Total Protection with VPN &ID Theft Protection Plan (1 year) for 5 devices. Your account has been pre-authorized for the payment of $429.00, as per the E-signature Contract signed by you at the time of registration. it also stated that the order was outside United States. If it wasn't me call toll free +1 (888) 350-7601 to cancel services within 24 hours. For setup and installation call our tool free @ +1 (888) 350-7601. Then Order details were given: Order ID#, Arriving Date, Shipped from, Next Due Date. It then stated you can login to your account to view using the details mentioned: my email address and a password. It also noted a deduction of amount will appear on your account within 24 hours. If you have any questions or wish to refund and cancel the renewal please call our support number @ +1 (888) 350-7601. Sincerely Geek Squad. Logo on email is not the Geek Squad logo. See attachment.

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Received this email: Your yearly subscription for your computer services has EXPIRED

Your account has been CHARGED $ 699.99 as for automatic renewal of our computer services.

If you wish to CANCEL your yearly subscription from our company call immediate your amount will be REFUNDED. CallNow +1(6197203186) for cancelation of your current plan you have charge

If you require any further assistance please do get in touch with us please call on this number +1(6197203186)
Assuring you the best customer services.
Have a great day ahead!
Regards,
AUTO RENEWAL PLAN
PREMIUM TECH SUPPORT (UNDER THE GEEK SQUAD)
AGENT (STEVEN JONES)

When I called them to find our who they were and why they were charging me when I haven't used Geek Squad for many years, they became rude and told me they will charge my account if I don't go online with them and cancel the account. Thanks to this website I figured they were scamming me.

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- Jackpot, NV, USA
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THIS COMPANY GAVE ME A NUMBER FOR COMPUTER SERVICE #749479 FOR A YEAR OF SERVICE, I HAVE NEVER EVER BEEN TO BEST BUY OR TALKED TO GEEK SQUAD. I CALLED THE LOCAL BEST BY IN TWIN FALLS, IDAHO AND THEY ARE AWARE OF THIS SO I AM COMPLAINING TOO. THANK YOU FOR YOUR HELP.

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Initially the phone call said that I was charged $299 for my Geek Squad auto-renewal. Per the message, if I wanted to contest it, I would need to call 1-800-374-0827. As a current Geek Squad member, I called the number back to cancel the auto-renewal. They said in order to cancel my account I needed to get "online" and connect my computer to their "server" to finalize the cancelation. When I asked why I couldn't just cancel over the phone, that it was important that I connect my computer to their server.

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I ([proetected]@COX.NET) RECEIVED THE FOLLOWING EMAIL:

PC WORLD

We thank you for completing one year with PC World Geeks Squad team.
We have charged you $299.99 for the next 12 months subscription. We tried to contact you on your registered Phone number, Deduction of amount will appear on your bank account within 48 hours.
If you have any Question or Wish to cancel the Renewal, Please connect us on+1-858-367-9549 within 24 hr.

Thank You
Donald Williams
Account Manager
Helpline no +1-858-367-9549
PC World Geeks Squad team.
1307, East Geffer-son Lane , Suite 301 Los Angeles, CA, USA 90091

i TRIED TO CALL THEM, BUT LINE WAS BUSY. i DID REPLY TO THEM BY EMAIL, SAYING i WAS NOT INTERESTED,

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Got an email saying that I was going to be charged 499 .95 auto renewal for their service.
I have never had their service.

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I RECEIVED EMAIL THAT SUPCRITION RENEWAL BEING PROCESSED AND THEY WILL ME CHARGE $679.99 . IN FIRST PLACE I NEVER HAD ANY SUPRICTION WITH THAT COMPANY... AND I DO NOT WANT TO TO HAVE.. IN FUTURE. PLS CANCELL IT. NEED TO CALL THEM AND CANCELL OR THIS IS SCAM..

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Haven’t called. Don’t think I will. But obviously a scam. I have not account with Geek Squad.

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I received an email from Team Geek Squad, [email protected] on Sept 14, 8:15am:
Dear Customer Welcome Back - It's a confirmation to our dear customer that your services with us has successfully resumed for 3 years subscription plan.
You have been charged on your card for 249.99. The transaction will appear on your card within 3 business days.
For any related queries contact us on 855-626-0102

I never had their service. When I called she had me download teamviewer to talk with someone to help me. when they weren't available she was going to call back in 5 minutes. No return call received.

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I just got a email asking to pay $649.99 for 3 years of Geek Squad service. I have not had the Geek squad for over 1 year I have not used my computer for a long time

They have 2 phone numbers 1-855-643-3311 and 1-909-315-6959

address is Geek Squad 1307 East Geffer- son Lane suite 301
Los Angeles, California 90091

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- Indianapolis, IN, USA
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9/03/20 Received an e-mail “Receipt/- GEEK- SQUAD. Your Package ID- KFOJS9 with us is Extended. For the next tree years at an Amount of $471.75 on 3- September 2020. Your Products- Premium Virtual Support and Security. Your subscription to Geek- Squad was successfully renewed. It gave these numbers to call-18774652672, 18444501844, or 18663249822. I did not order this nor have I ever used Geek Squad-Best Buy. I did however buy a tv online from Best Buy. So I called the first telephone number and talked to Frank. When I explained this to Frank he yelled “ I’m charging you anyway” and hung-up. When I called customer support for Geek-Squad, Jordan hung-up also. Had to call my credit card company and freeze my account. BEWARE SCAM!

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Geek Squad Contacts

Geek Squad associated photos:


Address:

1307, East Geffer-son Lane, Suite 301 Los Angeles CA, USA 90091

Phone:
+1 (858) 432-6575 0 0
+1 (888) 538-3701 0 0
+1 (805) 317-6425 0 0
+1 (805) 633-0553 0 0
+1 (256) 270-1120 0 0
+1 (866) 416-8381 0 0
+1 (866) 292-2043 0 0
+1 (858) 367-9549 0 0
+1 (800) 421-4933 0 0
+1 (510) 323-2651 0 0
+1 (321) 225-5622 0 0
+1 (541) 909-1441 0 0
+1 (804) 876-0247 0 0
+1 (888) 738-7160 0 0
+1 (802) 466-6734 0 0
+1 (410) 929-7662 0 0
+1 (888) 208-4974 0 0
+1 (844) 487-1153 0 0
+1 (843) 639-4447 0 0

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