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Geek Squad Reports & Reviews (299)

- Tyler, TX, USA
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Received numerous calls from people stating that they were with Geek Squad and that I would be charged a subscription price of $200 if I didn't call them back. I did call them back but then they asked me to get on my computer and visit this website, which I hung up on them.

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- Carbondale, IL, USA
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Caller wanted $499.00 to continue service for Geek Squad when I asked if he had my account information he told me he could see different names associated with the phone number I was calling from. I told him that he needed to give me more information as I didn't even own a computer.

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I received an email stated: Dear Member: "We are hereby to inform to you that $399.99 Is going to be charged within 24 hours for the upcoming auto-renewal of the Network Firewall Security License For 3 years Plan Of your Operating system! So If you want to Continue The Services Then Ignore This Email and If you want To Cancel This License And Claim Your Deposit Back As Refund Then Do Call Our Customer Support."

I called the customer service number and spoke to a supervisor and he told me all things was going on with my computer. I was worried and my computer and let him do the service. After the services, I log into my bank account to pay the services while he was still in my computer.(BIG MISTAKE) .. I didn't feel right about this, I been SCAMMED!

So, I called Microsoft and spoke to an agent and right away she told me this company is known for those types of phishing emails and scams. I immediately called Geeksquad (supervisor) back and he said he will refund back my money. Also, I contacted an computer tech and he told me they did a horrible job to my computer and I had to pay again to correct all the wrong things they did and add a block to my firewall.

I

Many, many phone calls and many hours on phone to date Geek Squad still not providing coherent response as to why refund has not occurred. I have been the victim of Geek Squad incompetency for about 2 months now over a simple Plan cancellation and refund request.

On April 23, 21, they had the nerve to send me another phishing letter: (below) I replied to the email and called spoke to an scammer advised , that I did not authorized any automatic payment and DO NOT WITHDRAWL ANY FUNDS OUT OF MY ACCOUNT and I'm still waiting for my refund of 300.00 you refuse to reimburse. THESE PEOPLE ARE CRAZY. Something need to be done lawfully to this scamming company. I really would love to get my money back!

Example of email PLEASE BE AWARE!!!

"Dear Customer,

You are using automatic payments via online banking as a payment method. With this payment method, you do not have to send transfers manually, but instead, we charge your account when a certain amount is due.

With this e-mail, we would like to inform you that we will perform an automatic payment on 24 April 2021.

The amount will be $399.99 most likely and has been pre-authorized on your banking for geeksquad. accordingly, but this is only the predicted amount. It may change based on cancellations and manual payments. If there are enough funds on your account on that date, the automatic payment will be performed, naturally.

Please ensure that there are sufficient funds on your bank. For any issue call Helpline number : - 1(888)-598-0361.

Best regards,

Geeksquad Billing Department

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I got an email to download an invoice (not doing it) to upgrade or cancel for a subscription I haven't sign up for ordered or nothing for a amount of 299.90 and when I call that number they hang up on me.

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- Mesa, AZ, USA
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The text msg was from the geek squad...I called about a renewed maintenance plan that I wanted to cancel or I’d be charged $299! They asked me to goto the App Store and download a quick support app it showed a name in the top corner! I hung up and called Best Buy they said it was a scam and not to call! The account # started with a 567#......Best Buy says the take over your computer or phone

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- Tucson, AZ, USA
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Hello Below is a copy and paste of the email I received this morning. I have also included a screenshot in the image upload section.

I called the number a man answered. He did not offer his name. Answered the phone simply as "Geek Squad". To keep the story short I suspected phishing or social engineering right away. I explained that I have never used the service. I asked what Card was charged. He tried to transfer me to a team that "could discuss those details". I told him this seems like a scam and I would report it. Disconnected phone.

Order Ref Number: #BN48-219034663

Thank you for your order & payment!

Hello, Want to let you know that your Geekysquad annual subscription has been auto-renewed successfully. The amount of 248.90 USD will be auto-deducted from your account by end of today 7th April 2021. Your order reference number is #BN48-219034663.

For any sort of questions or if you want to cancel the above transaction then please call our number for instant help.

CALL FOR SUPPORT : ( 800 ) 221 3269

ORDER SUMMARY DETAILS

Product Details:

Geek Online Support (1 Year)

Payment Method:

Account Direct Debit

Delivery Method:

Online

TOTAL AMOUNT :

248.90 USD

For any support of help please call our number.

© Copyright 2021 - Geek Supports. All rights reserved.

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This caller from 405-229-2986 left a voice mail which I have on my phone transcribed. He claimed to be from Geek Squad notifying me that they were charging my checking account $399 for an antivirus subscription renewal. I have never used Geek Squad for this type of service, nor given Geek Squad or Best Buy my checking account information. The call came (supposedly) from Oklahoma City, OK (405) 229-2986, and the message said to call (888) 413-8803. I called the number, a man with an Asian-Indian type of accent answered, obviously a call center from background noise, and when confronted, he hung up on me. Though I have no proof, I believe from voice recognition, that this person successfully scammed me several years ago supposedly representing a company called System Mechanics, taking me for about $800 and hacking my computer.

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Was sent this email. Almost fell for the scam. called the 1800 number and was getting a vary bland or no responses to my questions from thick Indian accented man. Was convinced to let them gain access to my desktop but figured it out as soon as they started to ask financial questions. Turned off my computer to ensure he/they couldn't go any further.

Hello,
Wish to inform you that, your Geek-squad Annual-Support has been Auto-Renewed successfully, and the amount 299.00 USD will be auto-debited from your account by Today (9th March, 2021). Order ID Number is:

You can feel free contact our Support Number, if you want to Cancel the above transaction. SUPPORT NUMBER: 800-815-6247

---ORDER DETAILS ---

Product / Service Name:

Service / Support Duration:

Payment Method:

Delivery Medium:

SUB TOTAL AMOUNT

SUMMARY

( Geek squad )

1 Year

Direct Debit

Online

$299.00

CUSTOMER HELPLINE : 800-815-6247

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I received a text message stating that $359.00 would be deducted from my bank account for "continued" Geek Squad computer cleaning services and that to cancel I needed to call the number listed. I purchased a laptop from Best Buy in July, 2020, and thought that perhaps I did request Geek Squad Computer Protection when I bought it. When I called the number to cancel, I was carried through a series of things in which access to my bank information was utilized. A man with a Middle Eastern accent was who I was in conversation with, and I inquired as to why all of this info.

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- Metairie, LA, USA
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Caller pretended to represent Best Buy Geek Squad. Told me I had a Geek Squad account which was about to expire. I did not recall having an account. Through subterfuge I was convinced to allow access to my computer desktop. They accessed my credit union account and faked a deposit of $4000 dollars which I was told I had to repay. They locked my computer and told me I had to pay $500 to get it unlocked. Once I realized this was all a scam, I hung up and unplugged my computer. I later learned there was no depost into my credit union account. They had copied my credit union account screen and faked a deposit in that amount from Chase Bank. They also convinced me to open a Western Union account to repay the fake $4000. I closed the credit union and Western Union accounts before they achieved access. Close call.

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- Huntsville, AL, USA
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Sends email thanking me for an order I never ordered. States that my account is debited with 378 USD for the service protection on my laptop. I don't have one. States an invoice Series No:_____. Signed by a Jermaine Walsh.

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- Garrettsville, OH, USA
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My wife received an email from "Geek Squad" tech support for tech support service plan. The email stated the service plan would expire on 2/4/2021 and the cost would be auto debited to our account of $419. The last items we purchased from Best Buy were almost 18 years ago. I called the number listed and played along once they stated they needed to down load a cancellation form to my computer for a refund of the amount. While on the phone we checked our account and nothing had been debited, I asked if the form could be mailed and a refund check be sent, "Peter" stated that could not be dine because the form had to be completed online. At that time i stated this was a scam and i would be reporting this activity. I have blocked the phone number. I also spoke to Best Buy Customer service and explained there are bad actors out there using Best Buy Name and Logo to commit fraud. The Customer Service Rep stated to go on line and contact Best Buy.com, but that was no help.

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He told us that our "Geek Squad Antivirus Contract" has expired (did not have Geek squad antivirus in the first place), but he did know my name. He said if we do not fill out a "cancellation form", ~$200 would be taken out of my bank account. He had a heavy accent, but identified himself as "Max Wilson". We hung up pretty early in the call.

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Got email today stating my geek squad annual maintenance is ending today 12/15/20 and they will be charging me 299.00 for the annual fee! I have no geek squad account. Tried calling the number; of course no answer! Responded back to email that I will be reporting them and that they better not charge me of this bogus scam! Of course, in the email it says responding to them will not stop the charge!

Please get these criminals!

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Got an e-mail:

Dear [email protected]
Thanks for your order. We have received your payment of $499.95.Thanks for renewing your subscription.
Payment method :- Auto Debit
Device :- 1
If you have any queries or wish to cancel the subscription , call us on
+1 315-820-9461 or +1 937-598-9579 or +1 919-728-1098

Regards
Billing Team

FOR MORE INFORMATION OPEN A PDF FOLDER TO REVIEW

CAN WE STOP THIS FRAUD

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Order confirmation updates, order number - CAR-5704-5505-4682-5411

GEEKSQUAID

Dear user,

Your payment for annual subscription is completed. Hence we have charged you 369 USD for yearly subscription. Thanks for being our valuable customer.

Here are your order details:

Your order number is: - CAR-5704-5505-4682-5411

Product name: Protection 360

Total amount: 369.00 USD

Transaction date: November 28th, 2020

To upgrade/cancel your subscription, please contact our customer service desk given below.

+1 (56541)525277 - 7982679

Sincerely

****** *******

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On November 19, 2020, at about 10am EST - I called the Geek Squad technical support to ask that they not renew my membership, since I am being treated for Prostrate Cancer and could not afford it. Everything went well for a while, then the technical support person said I they would give me back the money that they had billed my checking account for, and also a rebated from last year since I do not use the computer for business. The amount was for $350.00 and he had control of my computer. The amount was ready to go into my checking account, and for some reason, when I typed in the amount it came out to $3, 500.00 instead and the technical guy started to panic and said he would lose his job. I told him to just change the amount, but he replied that he could not do that. He recommended I get four American Express gift cards each for $500.00 that I did after much running around. He stayed on my speaker cell phone for nearly 3 hours, I got the cards then read the numbers off to him, and never heard from him again. I am out $2, 000.00 that I can't afford. And the $3, 500 that was put into my account, was gone at end of day. This is a crime, I am a 75 year old Vietnam Veteran suffering from prostrate cancer, and expected to be treated better than this. The tech person who had the West Michigan phone number of 1-616-371-4550 and 1-616-647-3257 that he called from. Please help, I have also filed this complaint to the Michigan Attorney Generals Office.
my name is Arthur B. Fox, pittsburgh, PA.

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Contacted by email for a 299.00 membership renewal for Geek Squad

When I called number to cancel it to me to website to cancel but my security popped up and said do not open site will take over computer

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Received email saying my free subscription for PC Computer World had expired and I am to be billed $149.99. I never had a subscription. I spoke with one person, "Mike" I believe from India - phone is out of Deerfield, Wisconsin. I had to interrupt my first call with them due to business, and they pursued me quite diligently to be able to put the moneys back into my account. This was far too complex - and strange -- to be a normal cancellation process. Companies never pursue someone so steadfastly to return money to an account. I called them back. When the phone was answered, there was no company name - just "hello". I told them I would report them to the Better Business Bureau. Beware!

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- Memphis, TN, USA
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HI Jasmine Thanks For Renewing Our Services.

Inbox

Jeff Cooper

Nov 2, 2020, 7:47 AM (3 days ago)

to me

Customer Support :-+1(352) 251-0254

Address :- 1632 Stringtown Rd, Grove City, OH 43123

Trsnsaction ID:- 3549JHWIU-9018331784

Dear Jasmine

Thanks For Making Geek-Squard 'Best Computer Support Company In East America.

Your Subscription With Geek Squad LLC Is Being Successfully Renewed For Next 3 Years.

Date:- 11/02/2020 , Time:- 09:30 AM EST

Order ID:- YGJHV9018331784

Subscription Details

Description Amount

Geek Squard Computer Suport (3 Year Licence) $ 199.99

Anti Virus $ 49.99

Email Support & Security $ 50.01

Total $ 299.99

Billing Information

Customer Name:- Jasmine Brown

Address:- 1917 Edward Cove Memphis TN 38107

The Amount WIll Be Auto-Debited From Your Account As you Choosed Auto-renewal Payment Method

Please Ignore The Message If You Are Aware Of The Charges

NOTE !! If You Don't With To Continue With The Services/Didn't Authorised This Charges Please Call Our

Billing Department within 72 hours to cancel the subscription and to claim for your money refund.

Thanks & Regards

Geek Squard LLC

1632 Stringtown Rd, Grove City, OH 43123

Billing department:- +1(352) 251-0254

Support Time:- 9:00 AM - 6:00 PM IST

This Email Is Sent To [email protected] As You have Subscribed To Our Newsletter & Services

Geek Squard LLC

1632 Stringtown Rd

Grove City Ohio 43123

United States

http://gemsstar.co/rajat/index.php/lists/fe956fpn4d900/unsubscribe/xw4164trvf12e...⇄ />
I am a victim of identity theft so I did not provide any information to them.

I have copied the email but it dosn't show that it had logos of the geek squad on it. It has my name email, old address, and old phone number on the email.

I called the number and advised this was not me and they kept hanging up in my face when I explained it was fraudulent.

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Geek Squad Contacts

Geek Squad associated photos:


Address:

1307, East Geffer-son Lane, Suite 301 Los Angeles CA, USA 90091

Phone:
+1 (858) 432-6575 0 0
+1 (888) 538-3701 0 0
+1 (805) 317-6425 0 0
+1 (805) 633-0553 0 0
+1 (256) 270-1120 0 0
+1 (866) 416-8381 0 0
+1 (866) 292-2043 0 0
+1 (858) 367-9549 0 0
+1 (800) 421-4933 0 0
+1 (510) 323-2651 0 0
+1 (321) 225-5622 0 0
+1 (541) 909-1441 0 0
+1 (804) 876-0247 0 0
+1 (888) 738-7160 0 0
+1 (802) 466-6734 0 0
+1 (410) 929-7662 0 0
+1 (888) 208-4974 0 0
+1 (844) 487-1153 0 0
+1 (843) 639-4447 0 0

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