Rocket Commerce Reports & Reviews (244)File a complaint
rappius Jun 16, 2020
At the time of writing this it is not a complaint but I am concerned that my order is taking too long.
Joan Jun 16, 2020
I purchased silicone sponges on 6/2/20 through a Facebook ad. Got an email confirmation but never got a tracking notice. My credit card was charged however I haven’t received my order.
olivias626 Jun 16, 2020
I never received the confirmation email, who was it sent from so I can search my inboxes? I believe I/We got scammed. Upon searching for a customer service contact method, there were none. There wasn't anywhere for me to enter my shipping address apart from my billing address. I wanted to notify the company so it was sent to the proper address, and this is when I noticed there isn't any way to contact the company that's listed on the sponge website. I am going to attempt to email the address listed above by other poster.
SKT Jun 15, 2020
Ordered some lids from Rocket commerce. They advertised on Facebook Buy 2 sets get 1 set free for $23.94. They sent me a confirmation and said the order would ship in 3 days. Said they would send a tracking # and have not heard from them since May 13th. My credit card has been charged and I am disputing the charge right now.
Eileen kline Jun 19, 2020
This is Eileen Kline what’d Did I buy that was 23.94 and then the other one is 9.99 I didn’t order any thing
Yvette Perkins Jun 15, 2020
I ordered the silicon lids on May 15, 2020. I have yet to receive them. I emailed them and asked for either the product or my refund. I have not gotten a response from them. The only thing I received from them is the confirmation email and nothing else. I need my 29.93 back from them. Anyone has any ideas of how to get money back.
Bud Rudolph Jun 15, 2020
I ordered some sponges was charged three separate charges and haven’t received them. It’s been 2 months. They won’t answer my calls or face book posts. I see they are considered a scam. How do I get my money back.
Debra Fingeroth Yanni Jun 14, 2020
I ordered the silicone lids May 9 received order no E2B8C98932, never received lids and my credit card was hacked. I intend to go to Better Business B.
Banker521 Jun 14, 2020
I ordered the no touch key thing on May 7, 2020, they took my money but as of 6-13-2020 I have not received them. I have tried twice to e-mail them and have not heard back from them.
Connie I'aponi Jun 14, 2020
I ordered magic lids on May 11, 2020 and they took my money right away but I have not received any other communication or product from them.
Mckaylisa07 Jun 13, 2020
Ordered the sponge on May 14 and payed 7.99 to ship only got confirmation no tracking number or product this company is a scam do not buy from them tried contacting them no answer
Betty Latka Jun 13, 2020
I placed an order on May 19, 2020 for the silicone sponges(3) for a total of $23.97 and I have not received them as of today June 13, 2020. If this is a scam, do not order any products from this company, Rocket Commerce. They advertise as great products and seem like a legal company. But nothing comes to your home. Betty L.
ruth Sterling Jun 13, 2020
Scammer's phone No number given
Fran Hill Jun 13, 2020
I ordered 6 No-Touch Multis on May 7, 2020, I received an order confirmation and my credit card was charged. But, as of 6/13/2020 I still have not received my merchandise! I have notified my credit card company and they are investigating!
Pierrette Jun 13, 2020
I order No Touch Multi on May 19, already paid by Visa, never heard from them since. I’m asking to myself if it is because of the lockdown. I still hope.
PatS Jun 12, 2020
Ordered magic lids on May 9. Credit card charged May 9. Never received lids
Sossy pinto Jun 12, 2020
I ordered magic lids back in April 17, 2020 never received email from them ,never got my lids, I'm going to dispute it with my bank and hope they will refund it. They are scammers😡
Williebell Coleman Jun 12, 2020
I ordered the no touch key on 5/13/20 & I am unable to get in touch with anyone. Can't submit anything. So DISAPPOINTED! 😣
Kimberly Thatcher Jun 12, 2020
I started to order 3 packages of the amazing looking stretch lids but near the end of the my order I started to get a funny feeling about the way it was processing things. I immediately cancelled yet somehow they managed to IMMEDIATELY charge my credit card. Haven't seen the product, can't get through to the company, and even if I did, there's no tracking number or anything for me to reference. Just a charge on my card. BEWARE!
Gran3071 Jun 12, 2020
I ordered from rocket commerce on April 24/20 and received confirmation email. I was never sent any further information as to delivery etc. Then I received email from the supposed carrier telling me that the carrier tried to deliver package at 12: 00 that day and no one was home. We were home all day and have 2 dogs that certainly would let us know that someone was at the door. They said they required another $2.00 to deliver next day. When I filled out the credit card number it asked for my password which I filled in with an incorrect number just to see if it would hide- it did not so I suspected a scam. I called my credit card company and blocked the company from further interaction. Never received anything I ordered.
Robert Jun 12, 2020
I ordered the no-touch keys and was just about to place the order when I saw some very negative reviews. I never completed the transaction, and they still charged me for them. I disputed it with my bank and got a refund. This was back at the first of May 2020. Today (6/11/2020), I received an email from someone at Rocket Commerce, named Sasa. They wanted to know why I disputed my "purchase" and that my order had shipped. They even gave me a tracking number and a site to track it on, but my gut says it's a virus, so I won't go on there. In the off-chance I get something from them, I'm just going to write "Return To Sender" on the envelope and send it back.